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We have a site wifi setup at a caravan park.

We have a Play 5 Gen1.

All working with Sonos S1 app.Site internet and wifi has gone offline before and sonos network recovered OK.

This time S1 app not connecting.

Router reset (many times).

Ended up performing reset on Play 5 and attempting to set up as a new system.

All goes well until it sets up the sonos network.

When I return to enter the local network details, the sonos app locates many other routers but not mine.

So I type in details manually.

It keeps telling me it can't verify the password for the router or that the router password is wrong.

Been through this setup process repeatedly a few times with same result.

Password is 100% correct.

Two TV, two iPhones and apple laptops all connected to router - no issues.

Any help on this would be seriously appreciated.

 

just tried deleting app from my phone and reinstalling.

No change


Try using a temporary wired connection to the network while you setup the Play:5. Note that PLAY:5 is 2.4GHz only.


Can you see your router's SSID from other devices? 

Check your router's settings to make sure they meet Sonos's needs.

https://support.sonos.com/en-us/search?q=Wifi


Update.

Went to office on site and asked to try a replacement router.

New router was seen by Sonos setup.

Managed to connect.

Many thanks to anyone who had considered a response to my post