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bmtec
Contributor I
July 12, 2021

Configuration of Sonos Multi amp system prior to final installation

Hi to everyone,
I need to install systems with multiple Sonos Amp amplifiers.
I would like to set up the amplifiers in the office before taking them to the customer.

  • I have created a user for my client on the Sonos app in my office
    (internet with my router 192.168.33.1)
  • I install Sonos amp in my office
  • I found and added the various amps
  • Then I go to the customer to install the amplifiers
    (internet with his router 192.168.33.1, same network class)
  • I log into the application using the credentials previously created in the office
  • The amplifiers are already paired in another system and I don’t see them.

Why???

How can I recreate the customer situation in my office?
Do I need to have his router to associate devices with the account?

I hope to explain well the situation, I need to configure devices (upgrade device and configure with the new client account that I create) in the office before install them into the house fo client.

Thank you so much to everyone who can help me

 

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17 replies

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bmtecAuthor
Contributor I
July 13, 2021

Is there a mesh WiFi in the picture? If so where is the Sonos system wired to? 

No, it’s all connected by wire

ratty
ratty
July 13, 2021

Is there a mesh WiFi in the picture? If so where is the Sonos system wired to? 

No, it’s all connected by wire

Including the tablet hosting the controller app?  

bmtecAuthor
Contributor I
July 13, 2021

Is there a mesh WiFi in the picture? If so where is the Sonos system wired to? 

No, it’s all connected by wire

Including the tablet hosting the controller app?  

Tablet is connected by the wi-fi generated by main router (No VLAN, same network), 192.168.33.0

ratty
ratty
July 13, 2021

And the Sonos units are wired back to the router presumably, via switches as necessary.

What router is it? 

bmtecAuthor
Contributor I
July 14, 2021

And the Sonos units are wired back to the router presumably, via switches as necessary.

What router is it? 

Sonos are wired into Cisco Switch.
Pepwave Balance 20 is the router.

I will try soon again, I will be careful to don’t forget nothing
 

ratty
ratty
July 14, 2021

Look for any settings which could potentially block multicast traffic. That router has a few. Depending on the switch model you might find some there too. Also, try toggling IGMP Snooping settings.

buzz
buzz
Grand Maestro
July 15, 2021

Make sure that STP, not RSTP is enabled on the switch.

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