Brand new Ray can't update, required to use

13 replies
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Bought a brand new Ray, cannot get past message saying update required to use. When I press continue I just get home screen where Ray is not showing. This is the second speaker from the shop, same issue with first unit. The shop also could not get it to connect. Fist time SONOS customer, extremely disappointed and frustrated with set up difficulty. Can this be resolved somehow? I've factory reset, rebooted router, tried setup on 3 other routers in different houses. Same continous problem. HELP!! Thank you 😊

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D

Daclancy69

Contributor I

Hi, bought a Ray and having similar issues regarding 1002 error message, how do you use windows to connect to the Ray?

R

Rhonny

Prodigy III

Hi, bought a Ray and having similar issues regarding 1002 error message, how do you use windows to connect to the Ray?

Download the Windows desktop app from the Sonos website (it will be the first Google result), and install it on your laptop. Updating your system from that app should sort your 1002 error.

K

Kylofski

Lyricist I

This is the page https://support.sonos.com/en-gb/downloads either download the Windows app or MacOS. Please do not use the Web-app as this has only the basic controls.

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