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ewu1200
Contributor I
February 2, 2022

Audio cuts out whenever I change tracks

I know these are well documented issues but I can’t get to the bottom of them.

  • Speakers randomly cut out and cut back in whenever I’m listening to music
  • When I change the track I always lose several speakers then they come back over time
  • I experience substantial lag when casting music from Spotify to system vs using the Sonos app

I have 13 Sonos Ones, 3 subs, and a Sonos Port connected to my system. For Wifi I have a Google Nest Mesh network with 3 access points scattered throughout my 3600 sq ft single story house. My internet speeds are amazing, I typically get 300+ MBPS down in any room of the entire home.

I have unplugged my entire wifi network as well as all 13 devices, re-enabled the wifi network, and then plugged in all the devices but it didn’t fix anything.

I have a diagnostics report here: 2004201836

Also network analyzer (http://192.168.86.214:1400/support/review) seems totally useless, here’s what I’m getting: 

 

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      ewu1200Author
      Contributor I
      February 2, 2022

      I’ve moved the boost around quite a bit, many different heights and positions, unfortunately nothing has made a notable improvement.

      I do have an air conditioning unit relatively close by but I live in Arizona so I can’t exactly stop using that if it turns out to be the culprit.

      I think I’m going to have to run some networking cable to that I can relocate the boost to a different area in my house. Truth be told I’ll probably sell all this equipment and switch to a hardwired sound system. I don’t think Sonos is the right choice for large scale setups with lots of competing smart devices.

      I just wanted to say thank you so much for all of your help @John B I really appreciate everything.

      John B
      February 2, 2022

      Sorry we didn’t have more success.  One last thing you could try is to plug the Boost into one of the Google satellites.  That should still set up SonosNet.  It would be a quick experiment.

      ewu1200Author
      Contributor I
      February 2, 2022

      I’d love to do that but unfortunately the google nest satellites do not have a wired ethernet port :( 

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