Are You Changing Your Router and/or ISP? Keep It Simple with The Following Steps

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I can’t count the number of posts that complain that after changing a Router and/or ISP…Sonos doesn’t connect.

First lets ‘s address the elephant in the room…It’s Not The App and most likely It’s Not Your Network (per se). I say that because we’re not addressing Feature’s that may be missing since the App refresh.

It’s a connection issue

No matter if you setup your own router and use the ISP’s modem; or you use the ISP’s router and modem there’s one basic rule that makes for a painless process…

Keep the same SSID and Password

Assuming you have a stable (or even not so stable) Sonos system here are the steps you should take before replacing your router and/or changing your ISP:

Update your device
Check for Sonos updates (if possible)
Unplug all Sonos

Now you’re ready to install your new router yourself or enlist the aide of your ISP using the same SSID and Password *. If the ISP tells you it can’t be done then my suggestion is to go with another ISP.

IMPORTANT: If you have a Mesh Network make sure that the main router/node is the only device that has DHCP capability to assign IP Addresses.

Now that your new router is configured make sure your device and other WiFi products connect properly. They should as the SSID and Password are the same as before. The next steps are simple…

Plug in your Sonos components
Delete the Sonos App and reinstall it
Open the app
When prompted select “Connect to Existing System”

Following the above you should have no Sonos connection issues. You will have to sign-in again with your Sonos Credentials to use all features. *

* If you find it necessary to change the SSID follow the instructions contained in the link below:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

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Stanley_4

Grand Maestro

Every time I change ISP, I keep the router SSID and password the same. Basically I had been doing what you outlined.

The only devices that don't like this are my sonos speakers. Everything else doesn't kick up a fuss, only the sonos speakers will refuse to connect and I'll need to do the factory reset dance for all of them.

Something is very wrong with your setup, I’ve gone through three ISPs, a half dozen router changes and several AP changes, all without needing to do a factory reset on any of my Sonos.

The next time you have to make a change go through the steps in the FAQ and once they have failed contact Sonos Support and they will be able to look at the internal system data and see what your issue is.

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

https://support.sonos.com/en-us/article/issues-during-wireless-setup

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