Skip to main content
ChadB
Trending Lyricist I
November 22, 2017
Question

Apple TV 4K + LG OLED55C7P + Playbar/etc. + Belkin Ultra High Speed HDMI Cables

So I recently invested in the LG OLED55C7P, which is gorgeous. I can now run my individual HDMI sources (Cable, Apple TV 4K, Xbox One 😵 to the TV, and audio out through optical to the playbar and beyond. All was good for video and sound - 5.1 for each source, and I didn't need a splitter (I used the Octava before, with my old TV).

In reading about Dolby Vision, etc., I saw that Apple recommended the Belkin Ultra High Speed HDMI cable. I saw conflicting opinions, but I wanted to use the best that I could, so I bought the cable and stuck it between the Apple TV and the TV. Boom - I started getting the 'Unsupported Audio' error in Sonos. I recycled power for everything, tweaked the TV audio output settings, tweaked the Apple TV audio output settings, and no luck. So, I swapped the good old HDMI cable back in, and life is fine.

So my question is - does anyone have perspective on why this cable, which I'd assume would be backward compatible, would have issues? The TV (2017 model) can pass through Dolby Digital/DTS multichannel via Optical, and it works fine with the non-Belkin cable between the Apple TV and it. I'm still getting Dolby Vision via the Apple TV with the old cable, so I don't seem to have lost anything, but it didn't make sense to me, so I figured I'd ask the experts!

Thanks in advance for any thoughts.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

49 replies

Lyricist III
December 7, 2017
Checking back in and reading through your comments and I can reaffirm what you guys have already said. What I thought had fixed my problem turned out actually just being a temporary workaround that you already identified for cycling through the inputs...I go from my Apple TV input (HDMI 3) to the empty slot (HDMI 2) and back to Apple TV and the sound works again. Everything I was reading also supports it being a firmware issue. My unit was purchased in late November and I had taken the latest firmware. Sorry to hear about the dead pixel, happy to read though that you were able to get it replaced. I'm going to call LG and +1 the bug.
Trending Lyricist II
December 14, 2017
Update guys! Firmware 4.70.36 has been released in the US with notes:

To improve OLED model Dolby no audio issue when switching HDMI input

It's not out in the UK yet so I can't test. Let me know if it fully fixes this issue! If it does i'm slightly annoyed I brought the optical slitter and multiple optical cables but a least its running direct.
ChadB
ChadBAuthor
Trending Lyricist I
December 14, 2017
Just installed it and it seems to be working fine..problem solved.
Lyricist III
December 15, 2017
Yeah
Lyricist III
January 4, 2018
Unrelated question, but asking because you guys have the same setup as me. Do you have any issues with no video on ultra hd Netflix on the Apple 4K tv? I upgraded Netflix and only get audio...
Lyricist III
January 4, 2018
Unrelated question, but asking because you guys have the same setup as me. Do you have any issues with no video on ultra hd Netflix on the Apple 4K tv? I upgraded Netflix and only get audio...
Lyricist III
January 4, 2018
Unrelated question, but asking because you guys have the same setup as me. Do you have any issues with no video on ultra hd Netflix on the Apple 4K tv? I upgraded Netflix and only get audio...
Lyricist III
January 4, 2018
Unrelated question, but asking because you guys have the same setup as me. Do you have any issues with no video on ultra hd Netflix on the Apple 4K tv? I upgraded Netflix and only get audio...
Lyricist III
January 4, 2018
Unrelated question, but asking because you guys have the same setup as me. Do you have any issues with no video on ultra hd Netflix on the Apple 4K tv? I upgraded Netflix and only get audio...