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perez.chris01
Contributor I
January 23, 2017
Question

$2,500+ House System Connected Speakers Intermittently Show in my Sonos controller

So this is extremely annoying and I am extremely frustrated with the producr to date. I have had these device almost 2 years now for the most part, and have been having this issue the last year. So the issue is with the application or the speaker itself. About 4 months ago, I upgraded our home Wireless internet with a new router/modem repeaters, etc. i thought this was the issue with the connectivity. Apperently thats not the issue, because it is happening to date.

Here is the system:
Play 3 - Garage
PlayBar - Fam Room (Closest to router)
Sub - Fam Room (Closest to router)
Play 5 Gen 1 - Main Area (Furthest From Router)
Play 3 - Master Bedroom
Play 1 - Master Bath

Description:
So this occurs intermittently, there is no cause, pattern, or reason quite frankly. Most commonly it occurs in the fam room, and the main area. I live in a split level home. The speakers are all connected wirelessly and connect to a Bridge which is hardwired to the router. All of my speakers connect to this bridge. For some reason, once I launch the app, connected to wi-fi it will load up, and instead of displaying and queing all 5 rooms, it will only show 1 or 2. Again no pattern, and it can occur on any of the 5 rooms at any given time. If I use the hard buttons, it will play music from my Google Play account, however still will not show in the sonos controller. I physically just wait it out and sometimes it kicks in, and other times it does not. I dont get it, I am extremely technical and have installed and manuafactured everything in house. Therefore I have already completed some troubleshooting.

Troubleshooting to date:
Reset room speakers and reconnected
Unplugged and plugged back in
Reset Sonos Controller and reconnected
Reset Sonos bridge
Pulled Bridge plug and plugged back in

Nothing seems to work and the only thing I have not tried is throwing everythig in the da** garbage, and using good ole bluetooth.
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    12 replies

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    MikeV
    MikeV
    January 26, 2017
    I still have not been able to assign the IP addresses manually. I will figure this out soon especially if it occurs again.
    If you want to assign specific IP addresses to your Sonos devices, this is something you'll need to do on your router through DHCP reservations (sometimes also called Static DHCP), not the Sonos devices themselves. Most routers have a way to show a list of all the DHCP addresses in use... some will then let you click on an icon/button and create a reservation for that device. You can change the address if you want (for example, I have all of my Sonos devices with similar addresses, i.e. 192.168.0.15x), but as long as the address is reserved, your router won't give it out to anything else on your network.

    If your router doesn't let you simplify by creating a reservation from an existing list of DHCP devices, the MAC address to use in creating the reservation is the serial number on the back or bottom of your Sonos device, without the last number. It should be 12 letters/numbers, six groups of two characters each.

    And of course, once you do make this change, you should at least reboot your Sonos devices to make sure they pick up the new addresses, so you can make sure all is working properly. Otherwise, they'll pick them up when they try to renew their existing IP address with the router, and that could cause issues all over again.
    The S in IOT stands for Security.
    chris.wanja
    Lyricist III
    January 26, 2017
    I think that I have figured it out, hopefully for good. I still have not been able to assign the IP addresses manually.

    If you need assistance with that, PM me. I am happy to help, or I bet most users here would be. I recently did it on my Comcast / Xfinity router with several devices to make sure they get the same IP consistently.
    2xPlay:1, PlayBar, SUB - Living Room Surround System | Play:3 - Master | Play:1 - Library
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