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seob
Avid Contributor I
Jan 7, 2017 6:50 PM UTC
Answered

:1400/support/review/ not working the same?

I just moved my home office, which meand my wifi router and bridge are in new locations. I wanted to review my Network matrix to see what it looked like after the move.

When I got to x.x.x.x:1400/support/review/ , the only thinks that comes up now is a hyperlink that says network martrix (the other links are no longer there) and if i click on the link, the table does not appear.
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    ratty
    rattyAnswer
    Jan 7, 2017 10:58 PM UTC
    It doesn't sound like the target player has been able to poll the others for info. Try :1400/status on any player. You should get a page of links for that node.
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    9 replies

    John B
    Jan 7, 2017 7:16 PM UTC
    Still good for me. You didn't use the IP of the Bridge did you? Has to be a player i think.
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    seobAuthor
    Avid Contributor I
    Jan 7, 2017 7:32 PM UTC
    Tried a couple of different players. Not the bridge. What Browser are you using? I tried both safari on an iPad and Chrome on a PC. Same result.
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    John B
    Jan 7, 2017 7:48 PM UTC
    Chrome on PC works for me. Need to look for something else. Check you are really on SonosNet. Cable dodgy?
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    seobAuthor
    Avid Contributor I
    Jan 7, 2017 7:59 PM UTC
    I have never set up wifi. Pretty sure I'm on sonos net. All of my sonos shows up as wired on my router, so I'm pretty sure I'm on Sonoset.
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    ratty
    ratty
    Jan 7, 2017 9:46 PM UTC
    The Network Matrix link is dead for BOOST and BRIDGE. You must point the browser at a player.

    If it still doesn't work, force a refresh by ctrl+F5. Or flush the browser cache and just hit F5.

    Also make sure you're not using a script blocker extension.
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    seobAuthor
    Avid Contributor I
    Jan 7, 2017 10:49 PM UTC
    I have been pointing at players. And I have forced a referesh. I get the same result in safari on a iOS device and chrome on a PC.
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    ratty
    rattyAnswer
    Jan 7, 2017 10:58 PM UTC
    It doesn't sound like the target player has been able to poll the others for info. Try :1400/status on any player. You should get a page of links for that node.
    Translate
    seobAuthor
    Avid Contributor I
    Jan 7, 2017 11:23 PM UTC
    I can get the status page. ON Several ZP's. Still can't get the support review page
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    seobAuthor
    Avid Contributor I
    Jan 8, 2017 3:07 AM UTC
    Working now. Thanks for the input.
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