The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1408 Topics

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LalexanderContributor I
asked in Owners café

Account shows products I no longer own

When I sign in to my account on the Sonos website and go to System, the list contains products I no longer own, like an old Play 5.  The Play 5 was actually recycled.  I did not deregister it before that.  But there doesn’t seem to be any way to get it off the list.  I know it doesn’t do any harm for it to be there.  I would just like to clean things up.  Thanks.

1
Airgetlam
1 year ago
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StrangelContributor I
asked in General feedback and conversation

Apple Music Experiencing Full Outage

Can somebody explain to me how this issue can be rectified? Seems that it had been a problem a year ago and yet it still occurs. This is the previous thread created;  

2
controlav
1 year ago
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Dave...Contributor I
asked in General feedback and conversation

Can't read replies?

I can’t read any of the replies to questions in the forums. Why?

3
D
3 years ago
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JeffreyLiberia2020Contributor I
asked in General feedback and conversation

Change the name of the Alexa voice service in Sonos System

A customer called today asking if he was able to change the name of the Alexa voice service in his Sonos  System since his daughter's name is Alexa and every time he calls her Sonos system got active.He said he was able to change it in his other amazon devices because he did and wanted to know if there was a way he could do the same with Sonos.Unfortunately, this option is not able for the Sonos system and the customer suggested doing it since he was not the only one that has the same issue and asked to please put this feedback on the community page.

2
106rallye
3 years ago
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jlmonroContributor I
posted in General feedback and conversation

i Love Sonos but the Support is Dismal

I adore Sonos - the look, the sound… I even purchased shares in the company because I believe in them so much. I’ve had my Sonos One speakers for about 7 years and I’ve been envious of my friend’s Sonos system for a while. So I finally saved enough money to buy several Sonos products this year for my entire home. Before I made the big purchase, though, I decided to order a Sonos Roam. Although it said shipping would happen within 1 or 2 days, it didn’t. I emailed Sonos support and never heard back. I can track the speaker to my neighborhood and apparently they attempted delivery but I was home all day and heard nothing. This seems crazy for such an expensive item! I can’t locate it and I can’t get in touch with anyone. And now I’m leaving the country for the holidays until mid-January. There is absolutely NO WAY I am going to spend thousands of dollars on my full system if it’s just going to get lost. Sonos needs to improve the quality of the entire experience if they want their compan

4
M
1 year ago
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savoy62Contributor I
asked in General feedback and conversation

how do I recycle my old products?

I just took advantage of the upgrade program but I am wondering what to do with the old products: does Sonos offer a recycling process?

3
Stanley_4
2 months ago
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KhattoriContributor I
posted in General feedback and conversation

dont buy sonos product till they fix the connections to systems!

This product use to be great till they changed something. It doesn't connect! Very frustrating when you spend this kind of money and only works part of the time!!!! DONT BUY TILL YOU KNOW THIS IS FIXED!  VERY FRUSTRATING!!!!

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106rallye
2 years ago
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zr0dfxContributor I
asked in General feedback and conversation

Show file type in Sonos s2 app from local library

Hello,I have a Sonos beam and I have all my music stored locally on my computer. Everything is working great. However I wan’t to know the type of file that is currently playing, I am using my phone (s2) app to control and play everything. I have some doubles in say mp3 and flac and would like to know which one I am currently playing. Am i missing something as I can’t see any way to show this information.Thanks in advance

3
controlav
1 year ago
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drszuckerContributor I
posted in General feedback and conversation

Sonos wasted my time and money

I bought a new Play 5 gen 2 in December 2019 with the idea that if I loved it, I would buy a second right away—I wanted stereo. I did love it and but almost immediately Sonos discontinued the model I had just bought, and the new 5 was designed not to pair with the Play 5 gen 2. I called and I wrote Sonos asking to return the unit so I could upgrade. They offered me a 15% credit instead. Sonos wouldn’t stand behind their sale and I was stuck. Then this week, two and a half years later I received a survey from Sonos. I told them what had happened and they set up a call. They never called. So I called them and after 40 minutes on hold they escalated the issue. All for naught, they just offered the 15% again. Sonos wasted my time and money.

1
Bumper
1 year ago
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ChrisNordContributor I
asked in General feedback and conversation

Impossible to get in touch with customer service

I called customer service on November 6th and explained that I’m intersted in buying a Sonos system and seeing that Black Friday was coming up I wanted to know if Sonos would price match if the products I bought would be discounted during Black Friday. I was told there is a 45-day price guarantee, and decided to buy the system on November 6th.Around November 24th or so the Black Friday discounts was announced and when I contacted customer service again on November 25th the price guarantee turned out to be a 45-day money back guarantee, which is not the same thing. I explained my case to the customer service representative who told me that I need to talk to the sales team. He registered a case for me and I got a mail saying it could take up to 7 days before I hear back because of high contact volumes.I waited for 14 days, heard nothing back and then tried to call you. I waited for 2 hours in phone queue before hanging up. At the moment I’ve been waiting for 34 minutes. The 45-day return

1
Simon B
3 years ago
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StephR77Contributor I
posted in General feedback and conversation

New Router connection problems

I get my full fibre broadband via a router supplied by my provider Utility Warehouse. When connecting to my playbar (which is connected via wifi and not ethernet) via my phone, after around 10 minutes the connection is lost and all devices on the network also lose connectivity. Connectivity can only be restored by restarting the router. I spoke to Sonos support who advised that basically the spec of the router is poor and the only way to resolve the issue is to upgrade the spec of my router or use ethernet.Ethernet is not an option and having spoken to UW they say their router should be fine. UW did say they could supply me with an Amazon Eero 6 Amazon eero Pro 6E — Wi-Fi 6E Router which effectively ups the spec (for an additonal £5pm).so my question isshould i just get an ethernet connection?go with the Eero 6?, orother?TIA

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controlav
2 months ago
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AuswegianContributor I
posted in General feedback and conversation

FEATURE REQUEST: Control Group Volume from AMP

I have a living room TV/Music setup with a Beam and 2x Play One’s that’s connected as “Living Room”.  I also have a turntable connected to an AMP within the same room of the house that I have setup to autoplay with the “Living Room” speakers.I’d like to have the option to control the “Living Room” volume from the AMP’s touch controls without having to walk across the room to adjust the touch controls on the speakers or to have my phone near me. 

1
E
2 years ago
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PK2Contributor I
posted in Owners café

Poor Customer service

I have 12 sonos products and I have been struggling to get good customer support.  Such a pathetic support where I am waiting for a supervisor to call me for almost 15 days even after I called thrice requesting the same to order two new 300. Such a shame of support.

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P
2 months ago
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lewap_czContributor I
asked in General feedback and conversation

group of three rooms never works

I have sonos port and two pices of sonos One. I can make them play in group of two and it does´t mater what combination I use either port+one or one+one or one+port and it all works. When ever I try to add third device into group of two then the third device plays sound for 1 second and then stays silent while other two sonos devices keep playing. Any idea whats wrong with my setup?thank you 

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Ken_Griffiths
9 months ago
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Jason484Contributor II
asked in General feedback and conversation

S1 controller does not seem to run as it always has

I've read a lot about the S2 upgrade. I have old products and while I don't love the whole S1 , S2 compatibility issues with the hardware I'm here because of the oft repeated statement “ you can continue to use the S1 controller same as you always have”. This however doesn't seem to be the case. It seems that I can no longer use the Sticher podcast service unless I updrade to the S2 controller. Am I missing something here or are the poor S1 holdouts going to be squeezed out one service at a time? Jason

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J
3 years ago
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SorosContributor I
posted in General feedback and conversation

Sonos Beam should be shorter than 23 inches

I hope Sonos can reduce the length of Beam to 23 inches. 27-inch monitor is around 23 in/ 60 cm wide. It also makes Beam an alternative choice for customers other than Sony S200F, Bose TV speaker, JBL Bar, etc.

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S
2 years ago
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Lou501Contributor I
posted in General feedback and conversation

white sonos arc

The white sonos arc should have white cables as standard the same as the white speakers.It looks ridiculous and having to buy white ones is both a waste of materials and profiteering by sonos on an already expensive piece of kit.shame on you.

1
Simon B
3 years ago
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Nellie GeorgeContributor I
asked in General feedback and conversation

split system

I have 4x One SL’s , a gen 2 Beam & a Roam , all of which need / are running on S2 . . . I have just bought for the garage a 2nd hand gen 1 Play 5 which needs S1 . . . I have had no joy setting up a split system . Any suggestion ?

9
Stanley_4
2 months ago
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RCapperContributor I
asked in General feedback and conversation

sonos can't connect

My sonos 1 suddenly stopped working & won't reconnect. Any ideas? I have gone through all steps on set up and nothing works

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Airgetlam
3 months ago
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CoraleeContributor I
asked in General feedback and conversation

Transferring a playlist from W11 laptop to Sonos app

I have a W11 laptop which has my playlist on it.  I would like to export that playlist to my Samsung S22 Ultra.  I cant work out how to do that :(.

6
C
7 months ago
Elroy
ElroyContributor II
asked in General feedback and conversation

Sonos app on a Windows PC has incomplete list of playlists

Hello,I have a new Sonos system in my home, and I am learning how to use it.I use Sonos to play mp3 files stored on a Windows PC organized using iTunes connected to Sonos using Wifi.From the Sonos app on the Windows PC I have done Manage / Update Music Library Now a few times. From the Sonos desktop app there is a section entited Select A Music Source / Music Library / Imported Playlists.  This is the section that allows me to access and play my many iTunes playlists.  However, all my playlists which begin with A through M are available, but playlists which begin with N to Z are not available.Does anyone know why the latter letters of the alphabet have not been found using the Update Music Libraray function.  I can see them in iTunes, but I cannot see them in the Sonos app (and thus cannot play them from the PC).The total number of playlists is well below the Sonos maximum.  What else could be the issue? 

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Ken_Griffiths
9 months ago
AjTrek1
AjTrek1
posted in General feedback and conversation

When Does a Sonos System Really Sound as Good as It Should?

HelloEveryone comes to this community to get information on how to get the best performance out of their Sonos speaker system. However, there are very (and I mean very) few threads that start with “I just want to tell you how great my Sonos sounds and here’s why”. That’s OK…because this community exists to share ideas on what works, what does not and help resolve issues of all sorts. It serves as a venue to vent frustrations and/or utter discuss with Sonos. One member offered to send a video of them burning their Sonos gear as the ultimate expression of their level of dissatisfaction. Thankfully, posts to that extreme are very, very rare.😜However, after all is said and done most want to know how their system should sound. The recuring answer in this community; regardless of whether or not you have an iOS device to use TruePlay, is to “trust your ears”. If it sounds good to you then your system is properly setup/tuned”. That’s parallel to saying “beauty is in the eye of the beholder”.

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buzz
11 months ago
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Good tuneContributor I
asked in General feedback and conversation

shipping to Canary Islands Spain - Customs clearance

Hello everybody, I’m trying to get in touch with customer Support on the phone, unsuccssfully so far. How can I claim back VAT charged singe customs will charge me again taxes on the Canary Islands?thank you for your time, best regards

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G
1 year ago
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Moms5Contributor I
asked in General feedback and conversation

Separating system

What equipment do I need to buy to be able to separate my Sonos into two systems? My new Sonos arc is not compatible with my original play 5 and my bridge. I understand I can still use this speaker, but only by itself. Do I need something connected to my router to support the arc, plus other newer speakers I am using?

1
J
3 years ago
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polarbear_edContributor I
posted in General feedback and conversation

Long requested: Multi-Stereo from TV

Hey Sonos Community, Just providing a feature request — “Full” or “Multi-Stereo” output from TV would be amazing. I know Sonos surround systems do this for music inputs, but they won’t do it for TV.  My use case is I listen to a lot of music on my Apple TV and currently my Beam surround system up-mixes stereo to Dolby Surround. This sounds terrible in my opinion — really washy, it cuts in and out and puts all of the sound on the beam instead of across all of the speakers evenly.  My suggestion to Sonos is a simple toggle button under the “Surround Audio” menu on the Sonos App that says “Don’t up-mix stereo sources to Dolby Surround”.  It’d fit well under the current setting for “Music Playback” as “Full” or “Ambient” under the same menu.  Thoughts? Sonos can we make this a thing?

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Ken_Griffiths
2 years ago
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