The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

serkincContributor I

Concert Hall-- Full Pieces

I am enjoying the new Sonos radio, and having been listening to the Concert Hall station. it is reasonably well curated and I have heard some good an interesting recordings. However, it becomes almost unlistenable because the station usually plays only one movement from a piece of music. This is fine for background music, but makes it intolerable for serious music discovery. Very few companies take classical music streaming seriously, but Sonos is well positioned to be better. I hope that they up they make their service better for classical enthusiasts.

3 years ago

Gman2018Avid Contributor I

posted in General feedback and conversation

Why no levels or numbers on volume?

Ok. So I love my Sonos equipment. I have a Playbar, 2 One SLs, a Sub and a Play 5. I have the Sonos App on my phone and on my mac. Yet NOWHERE in Sonos do they have a marker or gauge for volume level? Why is this? There is only a vague slider. The importance of having hash marks or even numbers on volume really helps to know where you have preferred volumes in rooms. Perhaps I like my play 5 generally at level 6, but on more quiet nights I prefer level 2. Or maybe I like my playbar usually at level 3. Why is there no marker at all for volume level? Even better would be if you could have presets. You can simply select all rooms to jump to their preset volumes. These sometimes change when you are playing movies vs music. Or when you need not upset neighbors. It would be great to have markers. Does this function exist? It seems so basic. Even stereos from the 70s had some marker to denote volume that was more recognizable, other than a general slider. Thanks.

4 years ago

andrewblakehContributor I

posted in General feedback and conversation

SONOS REPLACE AND RETURN POLICY- DON'T DO IT!

I HAD A PLAY 5 AND PLAY 1 BOTH GO BAD AT THE SAME TIME. ON MY CALL (MAYBE THE 6TH) SONOS AREED TO A REPLACE AND RETURN, WHICH IS AVAILABLE IN MY AREA…. THIS IS IMPORTANT----OF COURSE THEY CHARGED ME FOR SPEAKERS AND SAID THEY WOULD REFUND WHEN I SENT THE OLD ONES BACK (NOT VERY OLD) NOW THEY ARE SAYING THEY REFUNDED MY BANK OVER 3 WEEKS AGO AND MY BANK SAYS NO THEY DID NOT….SO I AM OUT HUNDREDS OF DOLLARS AND NOT SURE WHERE TO TURN HOW DO YOU REACH SOMEONE WHO WILL HELP….I HAVE MY RMA NUMBER AND MY RECEIPT OF WHEN THEY DID RECEIVE EQUIPMENT…. SINCE I HAVE HAD SONOS I HAVE HAD PROBLEMS, BUT LOVE IT WHEN IT WORKS AND OUT OF MY 20 PLUS CALLS, ONLY HAD ONE THAT WAS HANDLED WITH WHAT I WOULD CALL EXCEEDS EXPECTATIONS

4 years ago

RWBWIContributor I

posted in General feedback and conversation

Why not make everyone happy in this TWO SONOS World and ensure your existing customers stay loyal

I am a very long time SONOS customer with four distinct systems in four locations with over 30 devices. Almost all of these devices with become legacy in a month. Any new purchased SONOS products will cause incompatibility issues. SONOS I know you are looking to the future but I hate to see you lose me as a customer because now any other player out there puts me in the same position you are. Two apps, two environments! How about this for a solution to keep me and a ton of other SONOS users happy. Build a “New SONOS Bridge; A device that sits in the middle of a “SHARED” system and performs two simple tasks: Be a device that can be grouped from both the OLD and NEW environments Passes music between the two systems If this would require this BRIDGE device to be wired to the network that is okay with me or that this device runs like the MOVE off the WiFi that would be fine with men. Technically this seems like it should be pretty easy to do. I would be willing to pay a reasona

4 years ago

Gman2018Avid Contributor I

asked in General feedback and conversation

Create stereo pair and different volume levels?

Does a Sonos stereo pair have the ability to change the balance of left and right volume? Oftentimes you want a pair of stereo speakers to be stereo BUT NOT play the exact same volume. Likely because one speaker is further away from center. This used to be fixed on old stereos by having a balance slider. So you could make the left speaker louder than right, or vice versa. Does a Sonos stereo pair add balance sliders to the pair you make? Or are they all the same volume output? Thanks.

4 years ago

aposvaContributor I

asked in General feedback and conversation

Cancelled order shipped anyway

I ordered yesterday a Sonos One. SL but because of a mistake on the shipping option (selected 1 day and not 2day free) I cancelled immediately and made a new order with the correct shipping option. So the first wrong order was on hold and I was waiting for the confirmation and the refund. Today I received a response from a Sonos representative and he offered me shipping costs refund. I replied and told him that I want it cancelled because I have already ordered and paid for an other one. But after 5 hours with no response both speakers were shipped. What is the standard procedure now? I don't want to mess with the return procedure because I have very bad experience with one (it took 45 days and thousands of emails to get my refund and when I finally took it I had to pay bank expenses) I will appreciate any help. Apostolos

4 years ago

jamescraze

posted in General feedback and conversation

Sonos one SL - terrible speaker

Wanted to write on here as I’m having trouble with my Sonos one SL and wanted to see if anyone else had similar issues with it. 1. I Planned to move the speaker around the house occasionally. Bedroom, living room and kitchen. Every time I move it to another room I have to retune the sound. I thought that a £180 speaker would save the tuning in each room, so that when I move it to another room I click the room in settings and it automatically retunes itself. But doesn’t. This isn’t good, as if I want to set it up in the kitchen for half an hour while I cook, it takes 10 minutes to get it there. I can’t believe it doesn’t have an option to play with Bluetooth. I appreciate WiFi is the best Now but two weeks ago our WiFi was down for two days and again, I can’t believe that a £180 speaker doesn’t have an alternative option for this. I find the sonos app so complicated to navigate. I listen to a lot of house music, so lm often trying to find less well-known songs and artists an

3 years ago

d.moTrending Lyricist I

asked in General feedback and conversation

Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment. Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May. The website still seems to state it will be useless after the 21 days? David

4 years ago

PFLFContributor I

posted in General feedback and conversation

Bad Sonos service in Portugal

I just bought the Sonos Move from El Corte Ingles in Lisbon were no information was provided about the limitations of Sonos in Portugal, namely that Google Assistant and Alexa were not available. Bad consumer information, also from Sonos, since those limitations were not stated in the box or even in the website that promotes the product. Not sure why Sonos is discriminating Portugal and portuguese consumers, but for me that’s enough. I’m returning Sonos Move and ask my money back.

4 years ago

shec74Contributor I

asked in General feedback and conversation

Your Sonos order has been cancelled.

Hello, I received an email saying that my order has been cancelled. The order number is now invalid and I have no order in my account. The money is already out from my bank account and I can’t call the phone number provided in the email. There is any email to contact the support about order. Thanks

4 years ago

chicks

posted in Owners café

Bowers & Wilkins appears to stumble with its multiroom ambitions

May, 2016: A multi-room B&W system, then? In an interview with CEPro, Yu seemed to confirm as much. “What I want for my own living room has not been created,” he said. “There’s components, like some good interfaces and really good high-end audio/video. If I could buy it, I would, but it hasn’t been created.” Watch out Sonos and Bluesound. https://www.whathifi.com/news/bowers-wilkins-sold-to-silicon-valley-start-undisclosed-sum Today: Gideon Yu, who headed-up the recent Eva Automation, has resigned from his role at B&W, along with the recently-appointed CEO. Yu and his Silicon Valley start-up, Eva Automation, were widely seen as the final piece in the jigsaw for the completion and launch of B&W's Formation wireless range, with the company helping to push the high-end system over the line following the surprise acquisition. https://www.whathifi.com/news/bowers-and-wilkins-ceo-resigns-restructuring-expert-appointed

4 years ago

ndousmanisContributor I

posted in General feedback and conversation

SONOS CUSTOMER CARE(LESS) ... DIGGING IT DEEPER ... NO CLIMBING OUT FOR SUITS!

Still seething over the SONOS SUIT ARROGANCE, I decided to take pen to hand and write STAMPED letters to the SONORS MOVERS AND SHAKERS - AKA EMPTY SUITS! I sent a cover letter along with copies of my livid posts on the SONOS handling of their LEGACY products. I wrote a total 18 - yes eighteen as in a dozen and a half - letters to the ENTIRE CHAIN OF COMMAND - every inane fancy title you could imagine. THE RESULT - ZERO ZED NADA 0000000000 Not ONE suit responded - but here is the best part - I was contacted to MAKE AN APPOINTMENT to talk to one of the customer service reps as in the suits said “Give this whiny slob a call - get him off our back”. So the call is this Monday - but wait there is more - the rep wrote in their outreach about my “equipment” problems - SORRY BUDDY … THE EQUIPMENT WORKS FINE … GET IT STRAIGHT OR YOU CAN’T BE A SONOS SYCOPHANT. Stay tuned … but I have already joined the LEGIONS who said “to the barricades” and “done with sonos”. It matters not to me at all -

4 years ago

sedorrContributor I

posted in Owners café

I Want Earphones

I have a huge investment in Sonos, with a playbar, a boost, a play 5 (2nd gen), 2 play 3s, a one, 4 play 1s, 2 connect amps, a connect, and now a move. I absolutely LOVE the ability to move around the house and have the same thing playing in all or any rooms, or different things playing in various rooms. Unfortunately, not all the people in my household appreciate music as much as I do, and often balk at anything playing anywhere at all. I would rather get rid of some of them before any of my Sonos gear, but alas, this is not an option. I also have a huge investment, including time, in my music library, and all geared towards use with Sonos. If I can’t listen to Sonos at times due to others being home and not wanting to hear it, my music enjoyment is then sharply limited to what I have stored in my phone and through crappy earphones, which I would rather not wear at all. Now, with the advent of the Move, it would seem that all the elements are there for Sonos to apply that technol

3 years ago

DT186

posted in General feedback and conversation

Greed - legacy devices

Unfortunately all that I can say about the recent announcement is that Sonos is treating it’s customers as cash cows. The amount of money that each customer spends on a good product runs, sometimes, into 1000’s and then suddenly turnaround and say that your items are no longer viable is incredulous. The reputational damage that Sonos has created could run into millions as loyal customers decide that the expense is not worth it. Sonos rethink, you’re an intelligent firm, but poor when it comes to customer good will.

4 years ago

JawboxTrending Lyricist I

posted in General feedback and conversation

Sonos beam with 2 Play 1s Surround Issue

I just got a TCL R625 which I am using with a Sonos Beam (Hooked up via Arc HDMI) and two Sonos Play 1s. The Roku software is updated to 9.2.2 build 6106-88. I can get surround from every TV app (Amazon, Disney, Apple TV, Vudu) except for Netflix which appears to be playing back in stereo? The TV is set to autodetect the audio source but I have tried auto passthrough, dolby digital etc and no change. What is odd is I have this exact Sonos surround setup on the older TCL R615 and it plays surround in Netflix just fine. Every device is up to date (Sonos even says Dolby 5.1 signal while the Netflix stream is playing). I have noticed the surround going to my xbox seems to work off and on as well which is odd. It also shows Dolby 5.1 in the sonos app while playing.

4 years ago

JGB1964Contributor I

posted in General feedback and conversation

Reverse Recycle option

Sonos, I feel the rollout of the End of Support for legacy systems was not well executed. I currently own 2 play 5 Gen 1 speakers that I was very happy with. I chose the recycle option to upgrade to the new generation of Play 5 speaker. While I did see the disclaimer to inform me that the speakers would no longer receive software updates, I did not understand at the time, that the speaker would then be unusable in any capacity. At minimum, I thought I could use the Aux input to drive the speakers with an analog signal from an iPhone or iPad. Given these facts and the changing policy about end of support, I feel the users should be given the option to reverse the recycle option. I currently have more than 2 weeks left on my termination date. I would hope that Sonos could create a software update that could reverse the “bricking” of my 2 play 5 speakers. This would go a long way to at least minimize the damage that has already been done to the reputation of Sonos.

3 years ago

User884294Avid Contributor I

posted in General feedback and conversation

SONOS Alternatives

Any recent movers to another ecosystem? Any one currently looking at moving? I’d be interested in your experiences and thoughts. Thanks

4 years ago

sanperezContributor I

asked in General feedback and conversation

All Sonos products will continue to work past May

I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community. I commend Patrick Spence for his quick reaction, for correcting course, and for the tone of his letter to customers today. I completely understand Sonos’ internal drivers to urge their customers to upgrade their systems. However, as Patrick well said, customer experience and their loyalty is paramount and trumps anything else. I plan to remain as a loyal Sonos customer and will continue to expand and upgrade my home sound system when it makes sense to do so.

4 years ago

OCTOContributor I

asked in General feedback and conversation

SONOS Legacy issue - You are deleting posts of enraged customers, and closing comments!

SONOS have just deleted my post….and will probably delete this one as I hit send! The brand is going down the toilet within the space of days….customers are furious. Wake up SONOS!!!!

4 years ago

dboyd294Contributor I

posted in General feedback and conversation

End of Software Update Program

I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these two products. I think this is poor marketing and strategic planning on Sonos part. If I had known your products functionality would cease after 3 years, I would never have purchased your product. Am I expected to upgrade various products of my system every 3 years? Your products are not inexpensive, so the average user must save in order to purchase your product. You are about to lose a valuable customer.

4 years ago

antipodeansamTrending Lyricist I

asked in General feedback and conversation

why is the legacy trade up not available in New Zealand?

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this list along with the playbar? Am I to be left with bricks and no motivation or financial possibility to continue using your product while the rest of the world saves a third for each product they replace?! I’m outraged and will have to consider preemptively selling off all my Sonos products before they become worthless and encourage the poor souls I recommended your products to to do the same. Very disappointed

4 years ago

SonosManuEnthusiast II

posted in General feedback and conversation

Did Sonos mean 70% discount to trade in your obsolete devices? #sonostradein70discount

Did Sonos mean 70% discount to trade in your obsolete devices? Should we all ask for 70% discount? #sonostradein70discount

4 years ago

George GardinerContributor II

posted in General feedback and conversation

SONOS legacy systems: How to ruin your good reputation through greed?

SONOS - very good and reliable product, so much so that I have quite a few units and have recommended it to friends. However, SONOS has over the past three years turned it from a fairly open system (by that I mean no restrictions or obstacles to use) to one entirely reliant on a SONOS account. You cannot add or change any of your units without that login. Their privacy terms permit extensive data harvesting, tracking what you listen to. All of that is valuable profiling information (your music choice can say a lot about you). There was absolutely no need for this change - it was all about control over SONOS users, which once in place allows SONOS to force users to buy new SONOS units. One of the reasons for buying an expensive device is reliability and performance. I have a SONOS amp which is probably 12+ years old and it works fine. It cost a lot and is well made. It can carry on working for years I'm sure. Remember that all the SONOS needs to do (for me, that is) is play music stored

3 years ago

nickwilsdonContributor I

asked in General feedback and conversation

How to determine the end-of-life (EOL) for each Sonos product?

Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move status overnight without warning. It would be useful to know that a Sonos product bought today for several hundred pounds is expected to be viable for, say, 5yrs. If Sonos wishes to be a software company, they will need to embrace a more mature approach to this issue, and offer an SLA within each product sale to set customer expectations. For example, the Windows 10 support life-cycle has a five-year mainstream support phase that began on July 29, 2015, and a second five-year extended support phase that begins in 2020 and extends until October 2025. Microsoft manages this level of expectation management and costs a fraction of the cost of a home speaker system.

4 years ago

mHartmanContributor I

posted in General feedback and conversation

I have RECOMMENDED Sonos countless time over the years. I now feel the need to WARN people about Sonos.

Your shareholders should be lining up to challenge the board to fire your CEO & executives. You just took a company with a stellar reputation and turned it on it’s head. Your “End of Life” decision likely just went far beyond components --- all the way to your reputation and, potentially, your company.

4 years ago

Page 42 / 57

The Community Corner

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded