The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1453 Topics

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Richard525Contributor I
posted in General feedback and conversation

Sonos Arc Sony Bravia TV Sound Problems

I have now owned my Arc for three weeks and for the first two days it worked great. Then gradually it started to experience sound cut-outs and although I have followed all of the recommendations on this site and Reddit, the issue persists. The culprit seems to be the built in Netflix App which we like to use because it has better scene search/skip options. My TV is a Bravia KD65XH9005 with the latest update from Sony (last week) and the Arc is also on the latest version. The Arc is connected to HDMI 3 and an Apple TV 4K to HDMI 4 (both are set to enhanced mode). There is also a Nintendo Switch on HDMI 1 (Standard) and an old Humax on HDMI 2 (Standard). Switching the TV audio from the Arc to TV speakers and then back again fixes it but it is now getting very irritating. 

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R
3 years ago
controlav
controlavMaestro
posted in General feedback and conversation

"Subscriptions" on this forum broken

Trying to view my Subscriptions gives a error.Probably related - no number is shown in my profile menu: 

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Ditte
3 years ago
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19Joe80Contributor I
posted in General feedback and conversation

Quality not worth the Price

I’ve never done this before, had a terrible experience and posted it. But this frustrated me and the lack of support was disgusting. If I wanted this type of quality I would have bought a Samsung or Sony box system for half the price. But no, we all bought Sonos because of the expected quality of the product. Here’s my experience, take from it what you want… For only two years I enjoyed the sound quality from my Sonos system only to find for absolutely no reason whatsoever last night, the Sub quit working... Strange right? it has been in the same place on the same settings since I bought it. All of a sudden, no lights, no power, nothing... Contacted support and ran through a bunch of troubleshooting options only to confirm, the sub power supply is dead. Wow, only after two years. I've never abused the system, the sub has always been in a well ventilated safe place - this must be a one off right? A faulty sub? Wrong!!! This is a very common problem, just search it in these message board

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N
3 years ago
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ralsis89Avid Contributor I
asked in General feedback and conversation

Sonos Web App

Hello, I was thinking that it could be great to have a Sonos Web App for control a Sonos System. It will allow to have a Desktop controller app compatible with all OS (Linux, Max, Windows, etc).  And it would be an easy solution for people who cannot Install software, too. Kind regards, Ian

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R
3 years ago
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Barry McCockinnerContributor I
posted in General feedback and conversation

Did Sonos just screw us again?

So we all remember the debacle last year when we were told that our older devices wouldn’t be getting updates after a certain time, but we could brick them for recycling and get 30%.  According to Sonos I had several devices that would fall into this category, but everything else was good to go. Now I login and I’m told my Sound Bar and two of my Play:1 speakers aren’t compatible with S2, which I’ve downloaded and seems to be working great with them...but hey, according to Sonos I should upgrade them...but this time they’re only giving a 15% upgrade credit.Why do I feel like we’re getting bent over again?

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G
3 years ago
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ZappyContributor I
posted in General feedback and conversation

Can't play music from my iPhone & iPad library anymore

I used to be able to play my own music from my iPhone music library but I have not been able to do so for a long time. My collection of 5 sonos speakers (multiple Play:1, Soundbar & sub) are just sitting in the rooms collecting dust while waiting for sonos to come up with a reasonable simple solution (via either an app update or a service to the app). Disappointingly, I don’t think this is going to happen after reading sonos’ responses to other users with the same problems. I will never buy any sonos product again because it’s not just a waste of money, it a bloody waste of time too!

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106rallye
3 years ago
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LbouchardContributor I
asked in General feedback and conversation

Can't unlink a Spotify account from my Sonos

Well, about a year ago, I used a Sonos Speaker (don’t remember which one, I remember it was white and kinda round but also tall). I used it because it was set up in a lodge I rented for a few days to go skiing. So, I set up an account and linked my Spotify to it. Well, yesterday, someone, who probably rented the same lodge as I did, connected to the Sonos speaker, and my Spotify account started playing random songs on my phone. There is absolutely no way I can get to that speaker to reset it since it’s in the lodge. I tried to go unlink devices in the Sonos App, but all of the Settings are greyed out, is there anything I can do, because I don’t want to create a new Spotify account because of this. Thanks

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controlav
3 years ago
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RCLContributor I
posted in General feedback and conversation

Once a loyal customer.

Hi Sonos,I have been a loyal customer and strong supporter of your products for many years. Now you are telling me that a number of my products are incompatible with your Sonos S2 and needs to be replaced or moved to a separate system that no longer will be supported. This is a huge disappointment to me and causing me to lose my trust and appreciation of your brand. I’m not expecting you to change your strategy, and I will follow your recommendation and update my system (with a brand that I can trust and admire), but I will for sure NOT spend more money on Sonos and I will STOP promoting Sonos to my friends. thx….

6
J
3 years ago
melvimbe
melvimbe
posted in Owners café

Atmos music is the future?

Ran across this article and thought it was an interesting topic of discussion.  https://www.musicradar.com/news/an-audio-engineer-explains-why-dolby-atmos-music-is-definitely-going-to-supersede-stereoDo others agree that atmos is going to supersede stereo?  I don’t, for a few different reasons.1 - We have decades of music recorded in stereo, music which is still highly consumed.  Attempts to modernize that music in to Atmos (Tidal) simply don’t sound right.  Of course, that doesn’t mean new music can’t be recorded in atmos, but unlike movies where you can upgrade to atmos and the audio comes out ‘right’, the same can’t be done for music.2 - Live music comes from a stage, not from all around you. I would argue that even when you can an original track in atmos, it doesn’t sound right to the brain since we instinctively know that music comes from a stage.  It always has throughout history.  Again, movies are different.3 - Keeping with the live music aspect, I don’t know that artists want

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Sonosjunkie
3 years ago
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mm2Contributor I
posted in General feedback and conversation

Enhancement Request: Associate Services to a Particular Sonos Player

Problem:In a multiple family household, it’s possible for each member of the family to have their own own login to a particular service. However, you can’t associate that service to a particular Sonos within the house.I know in our household, I’ve setup the accounts on my controller, and now Apple Music is convinced that I’m really into Broadway showtunes, “Julie and the Phantoms”, and lullaby versions of popular songs. These are being played by my kid’s in their rooms, and they never remember to select their service/account to play from (especially because most of the time they are just telling Alexa to play something, so it just goes against the main account). Proposed Solution:Allow for a service/account to be associated to a particular player in the house. For example, if Amy had Sonos in her room, then we want to say always play Apple Music (or Spotify) on Amy’s Sonos from Amy’s accounts. 

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James L.
3 years ago
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JaypoadContributor I
posted in General feedback and conversation

The Spotify Integration is Terrible

Seriously...it barely works 40% of the time. A) I t can’t handle my full playlist, so I can’t listen to all my liked songs on random. B) Most of the time, it just says “connecting” for 3 or 4 minutes and then never connects. Rebooting phone, router, speakers...sometimes it works, sometimes it doesn’t.Oh...and yeah, I’m running the latest versions of Sonos, Spotify, iOS, router firmware, etc.

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Airgetlam
3 years ago
Black Panther
Black PantherContributor I
asked in Owners café

Music

What happened to the Funk?

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Mark P
3 years ago
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timmychadwickTrending Lyricist I
asked in General feedback and conversation

Customer Support Email

Hello, I can’t find the email support address for support issues?

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A
3 years ago
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Gary1287Contributor I
asked in General feedback and conversation

Recommended TV for Sonos Arc

Hi all,Hope everyone is safe and healthy!  I just got my Sonos arc and I am in market to buy a new TV. I understand not all TVs are compatible with Sonos to give the best experience. Can you please recommend a few tv models which work well with Sonos?There is no constraint on budget. I was thinking to get any TV with eArc, but seems like that alone also won’t solve the problem.

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Valentinissimo
3 years ago
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Martins M.Contributor I
posted in General feedback and conversation

My experience with ordering out-of-stock (backorder) device in EU

Hi. Just wanted to share my (frustrating) experience with ordering a Sub on backorder.On 3rd of February I order a Beam and a Sub. Beam is in stock, am charged for it instantly and it gets delivered on time. Sub is put on backorder for 12th of February. On 11th of February I receive an email saying Sonos was unable to charge my card due to some issue on THEIR side. They suggest calling support. I call sales support. My previous order is cancelled. New is created on my behalf and I will now have to pay for an invoice via bank transfer. I am promised that my location in "backorder queue” will be kept and I will not need to wait for weeks+. As you can imagine, order is created - estimated delivery 19th of February (so I have lost my backorder queue, irregardless to what the sales rep said). I have to call again later that day to receive the invoice (although 1st sales rep said it'd be sent asap). I receive invoice, pay for it immediately. No email confirmation for 1 day. Next day I call a

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Ken_Griffiths
3 years ago
Nos SONOS
Nos SONOS
posted in General feedback and conversation

Communauté française dissoute

Bonjour à tous les francophones, Nous avons encore passé une étape : nous, possesseurs de produit SONOS n’avons plus de forum dans notre langue. Vous allez me dire, effet « Covid », restriction budgétaire, … mais SONOS n’a pas pris la peine de remettre une section Française … quand à récupérer les anciens posts des forums européens, mis dans des dossiers « fourre-tout », on comprend vite qu’il n’y a plus que des « programmeurs » au commande de la marque. La politique de ces deux dernières années étaient déjà désastreuse, mais là, vous avez encore franchit une étape : plus de considération pour vos clients actuels, les anciens étaient déjà bannis par vos MàJ très sélectives.Mettre en place des programmes « Upgrade » pour des produits dits musicaux et non informatiques, c’est clairement une politique « d’obsolescence ».  Il y a encore quatre ans, j’étais un ardent défenseur de la marque ... vous ne méritez aujourd’hui aucune estime : d’ailleurs dans les communautés multimodales d’aujourd

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Nos SONOS
3 years ago
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Go4itContributor I
posted in General feedback and conversation

Disappointed with Sonos services

never seen such bad service For many days now I have been asking by email or through this community to send me an invoice by mail or by this community ...No reaction from support or sales ...I really thought sonos was a serious business ...So disappointed with my mistake ...it is certain that I will not recommend sonos products to my friends ...if they are not able to send a simple invoice I am afraid if I have a problem with my sonos move about the service they will offer me

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bockersjv
3 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Owners café

Sonos Earnings Call-What’s Next?

So Sonos had their current quarter earnings call that exceeded the market’s expectations and more. This was after a few quarters of truly mediocre results. So what’s next for them? Just wanted to open it up to see what’s next for Sonos. 

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J
3 years ago
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rcashinContributor I
posted in General feedback and conversation

Sonos App EQ Suggestion

Hi Sonos! I would love if the the S2 app were rearranged such that instead of having to navigate to the individual room setups to adjust the EQ, there were an EQ option under System Setting that had sliders for every room. If there were a toggle that could sort by option (bass, treble, loudness) and then by room or the reverse, that would be perfect. 

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Paul A
3 years ago
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Tk512Contributor I
asked in Owners café

Downgrade Sonos desktop controller for Windows?

After upgrading to desktop controller version 12.2.2, several of my old Sonos components are no longer visible, and can therefore not be used with the controller. They work fine with the old sonos controller version. Is this Sonos way of trying to force me to throw the older hardwre components away and buy new ones. The old ones works fine.Not even giving me a choice or a heads up when installing the new software controller. Very unethical and immoral.  Is this correct Sonos? I hope I’m wrong! I’m aware that new hardware features may not work with old software. Fine, but not supporting old hardware in new software is almost criminal. What if General Motors made their old cars stop working after a software update..?? Best,-tk

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106rallye
3 years ago
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Jeff ArmstrongContributor I
asked in General feedback and conversation

Sub on a radiant heated floor?

Anyone have any experience with placing a Sub directly on a floor that is heated with hydronic radiant tubes? Just wondering if the heat would eventually damage the speaker cabinet or inner workings.  should the Sub be insulated from the floor, or set above it? 

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G
3 years ago
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MagictwangerEnthusiast II
asked in General feedback and conversation

Dry humidity and Sonos speaker surrounds. Impact?

I find my room’s humidity to be at 27-30% these days,due to extreme cold in the Northeast USA.I have a humidifier running,but wonder if this low-ish humidity can have a long term negative affect on the speaker surrounds…..I assume(and hope) that Sonos took this into consideration upon the design….Thanks in advance for any input

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AjTrek1
3 years ago
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Louby3Contributor I
asked in General feedback and conversation

Where is my order?

I've order a sonos product for 6 days now every the date for delivery changes I wanna why ? This is unacceptable!!I was supposed to get it yesterday. But now they said today, unfortunately once again they  said I'll get it on February first. Tell me why ? I am not happy definitely!! I was about to buy a couple more for my friends, I change my mind because your nonsense 🙃

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Paul A
3 years ago
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jmarschContributor I
posted in General feedback and conversation

Feature Request: Better Voice control when loud music playing

As a listener, I wish my Sonos One could hear my voice commands when music is playing at higher volumes so that I don’t have to turn it down or use my phone in order to control the speaker.Look at the Amazon Echo Input as an example.  I have one of those as well, and it does a really cool trick:  when it is streaming music, it filters the music stream from its mic input.  I can have the music up loud, and still very quietly utter an Alexa command and it will “hear” me and respond.  That’s an awesome feature!  I’d love it if my Sonos One could do that.

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Rowena B.
3 years ago
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CknCAContributor I
posted in General feedback and conversation

Email address for Support

Is there an email address for the Support team? I am very frustrated with using their chat function, and have had no success in getting someone to help me during normal business hours over the phone. I just want to send a message to someone who will be able to help, and so far, I am striking out. 

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Airgetlam
3 years ago
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