The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1433 Topics

D
DevblrContributor I
posted in General feedback and conversation

Is Sonas beam gen 2 really meet its hype?

Hi,I wanted to setup home theater system,I  decided to replace my independent hifi b&w speakers and amplifier...I wanted to have home theater system but wanted to use a single setup for both movie & music...I decided to go with Sonos beam gen 2 after reading online reviews...On first day, I was excited and it sounds good as well due to it's surround as compare to my previous stereo setup...But it's low & mids are not at all clear or audiophile...I felt like just average some low cost speakers...I tried all different settings, switching on speech enhancement,it increased the mids but it also increased the vocal high which was not pleasant to hear balanced frequencies...Tried different EQ settings but still was average....I wanted to keep it and wished to hear neutral from this speaker,but after trying many different settings I gave up,It's very disappointing and I can't listen it for more time,it's harsh on my ears..Dolby Atmos is not at all useful it's just Spec but I felt

2
Stanley_4
1 year ago
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MMLAvid Contributor I
posted in General feedback and conversation

New Theatre

Looking forward to receiving an Arc, 2 Subs and an Amp. I ordered an apple TV, Arcana and cables. Just installed a new JVC LX-NZ3 projector. The screen is an acoustically transparent 150”. I’ll place the Arc behind the screen, I’ve already installed the in wall surround speakers for the Amp. Unfortunately the products do not show up until January...

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M
2 years ago
valve one
valve oneContributor I
posted in General feedback and conversation

Tech support shipped over seas.

Has anyone else experienced the horrible tech support now that it has been shipped to a third party over seas. It no longer is the knowledgeable friendly professional tech support that in the years of owning a complete Sonos system I have come to know. Now it’s being put on “Mute” till I have to hangup due to no response or a tech that talks so fast they must be on a time constraint to get me off the phone. Then hangs up at the end of a very painful call with no thank you for being a valuable customer or do I have any other questions no Bye--- just hangs up.  Bring it back to the US of A. at least I won't be put on Mute or Hung up on.  

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S
2 years ago
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MasterTrollAvid Contributor I
posted in General feedback and conversation

Arc missing bluetooth

Like wth?? I don’t want to stream in your walled garden SONOS. I want to listen to what I want when I want. 

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M
10 months ago
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chris_koutsContributor I
posted in General feedback and conversation

adding local library bug discovery

I have discovered a bug related to adding the windows music folder to your local library on the sonos windows client. If the name associated with your windows pc exceeds 16 characters you will be unable to add the music folder. Upon shortening my windows pc’s name to 14 characters I was able to successfully add the music folder to my local library. Really understandable bug as now in windows 11 pc names can exceed 16 characters.

2
controlav
1 year ago
R
RobertpaulsContributor I
asked in General feedback and conversation

sonos radio

After the 1 month free trial of Sonos Radio is complete do I get notified and asked if I want to be a paid user or am I automatically billed? Thanks

2
R
1 year ago
dave77
dave77Headliner I
posted in General feedback and conversation

Feature Request: include mic on/off in touch control setting

When you have touch controls disabled via the app then you can still turn the mic on/off via the players' touch controls.As a parent I'd like to disable Alexa etc now and then for various reasons, at the moment my only choice is to remove the voice service and re-add later.I think it would be a good idea to include the mic button in the touch controls option, so when off you cannot turn the mic on/off, then add an extra option in the Sonos app to control the mic on/off.This way you can disable Alexa without needing to remove the voice service.

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dave77
1 year ago
R
ry breadContributor I
posted in General feedback and conversation

Feature request: Option to limit PCM to 5.1

Hey @Sonos,I’ve got a Beam Gen 2 + Surrounds + Sub, and I’m experiencing some audio quality issues when I play content marked as Dolby Digital 5.1 on my Apple TV. Basically, this content sounds oddly quiet, and even after I turn up the volume, surround effects are EXTREMELY subtle.After doing some digging on this forum and others, I believe the issue is this: my TV (an LG CX) handshakes with the Beam and, because the Beam can receive a 7.1 PCM signal, that’s what it asks the Apple TV to output. This means that the Apple TV is mapping the 5.1 signal to 7.1, and then the Beam (because it can only actually output 5.1) is remapping that remapped signal to 5.1, resulting in a dulled-out sound by the time that signal actually reaches my speakers.To be clear, when the Beam receives PCM 5.1 from my PS5 or Dolby Atmos from the ATV, it sounds great. But because the ATV tries to “simplify” things by converting Dolby Digital 5.1 signals to 7.1 PCM, it’s giving a less than ideal signal to the Beam.

2
106rallye
1 year ago
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Papa TContributor I
asked in General feedback and conversation

pricing in euro's

Why is it that when I sign in and try to buy a product it's listed in euro's and not in GBP

2
Airgetlam
1 year ago
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Mkuch1783Contributor I
asked in General feedback and conversation

Connecting projector w/ firestick to sonos amp

I recently purchased an Epson projector (Pro EX9240) and would like to use a firestick and get the audio to play through my landscape speakers which are currently hardwired into a Sonos amp (mono) in my basement.  Do I just need to 1) plug the HDMI firestick into an HDMI Audio Extractor, 2) connect that to the projector using an HDMI cable, 3) then use an optical audio adaptor and run an HDMI to the Amp in my basement?   

2
Airgetlam
1 year ago
S
StrangelContributor I
asked in General feedback and conversation

Apple Music Experiencing Full Outage

Can somebody explain to me how this issue can be rectified? Seems that it had been a problem a year ago and yet it still occurs. This is the previous thread created;  

2
controlav
1 year ago
S
s99sdpContributor I
asked in General feedback and conversation

Upgrading trade in %

I now have 4 speakers that are now eligible for upgrade.  Can the % available on each of the speakers be consolidated so for example if I have 3 speakers offering 15% each, does that mean I can get 45% off one speaker if I upgrade? I hope this makes sense. Cheers

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Corry P
1 year ago
J
Jay GuruContributor I
posted in General feedback and conversation

Refunds: Scam or Legit? **Depressing Experience**

Hello,I welcome all people out there who are frustrated by Sonos Refund policies and still waiting on getting back their hard earned money.I hope this message finds you well and I am hoping this is my last resort to find a resolution to my problem.I was provided a 10% credit refund on my order# ********** which shipped on Jun 01, 2022 due to delayed shipping. (see attached screenshots)After talking on phone with Sonos Sales Support multiple times inquiring about the status on the same and also creating an online credit request (case# ********), I have been left with no answers and provided with given blanket statements such as "It is processed on our end", "Check with your bank", "I will get back to you after talking to our internal finance team", "Wait until 15 business days", and automated system emails "We're here to help" etc.I have complied with all the required policies and tried to be as patient as possible before reaching out to you. It has been 15 business days, yet I have not

2
J
1 year ago
jpx92681
jpx92681Contributor I
posted in General feedback and conversation

Why just keep pretending everything is good wheb somethibg is really bad?

First off all, I am a Sonos fan, really picky with audio and this got me from the first sound, so I’m here with a sonos beam bar, 2 play 1s and a Play 5. Everything is wired to but the play 5, everything works perfect, but the play 5. Now. I have reserved my play 5 IP and make it static, it works good for some time, the it disappears and I have to plug it off and plug it back in to make it work. Now, to my title, I have seen many people complaining here and there about sonos dissapearing from the app, usually the people got the blame for x or y, but the fact that the system needs an auto refresh recover system that won’t imply the user doing technicalities, in a perfectly working wifi with low noise and good reception, is just needed, is totally there! You guys from Sonos blaming always the users won’t help this great company, is always the situation with the user having “not done something” but is never the system, come on! Set a good team with engineers testing the different escenari

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jpx92681
1 year ago
F
FezutwoContributor I
posted in General feedback and conversation

CD's are in Atmos

Hi,Has anyone else found that CD's played through a series x, hooked up to an HD Fury, show up as Dolby Atmos in the Sonos App? The sound profile is significantly altered compared to the just the uncompressed stereo through the same sett up. It sounds phenomenal when playing MJ or Witney CD's. Doesn't work so well when adding S1's, as the Arc's sound is alters for the worst. 

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G
1 year ago
M
Mf2367Contributor I
posted in General feedback and conversation

spliting my wifi network

After 3 years of using my speaker with no issues, and with no change to my internet provider, wireless network, or position of the speaker, my system stopped working. I tried resetting about 4 to 5 times and, after having no success, finally phoned support. The agent was courteous and, I believe, used all options at her disposal, but after 1.5 hours on the phone and repeating reconnection/reset steps at least five times, the solution is for me to call my ISP and split my 5ghz network from the 2.4ghz. I read a bit about this and see that while doing this is possible, it can introduce problems with connectivity for everything else in my home. I have no desire to manage networks for my various devices, so the speaker has become useless to me.  Just wanted to post in the event others have experienced this issue. I think the solution offered by Sonos is difficult and will not be buying a Sonos product again. 

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Ken_Griffiths
2 years ago
flexyneat
flexyneatContributor I
asked in General feedback and conversation

Upgrade Program - August 2022

Hi,I got a notification in my Sonos App a few days ago about the Sonos Upgrade program, saying I had eligible devices - Beam Gen 1, 2x Play 1’s and a Play One (Gen 1).But when I login to my Sonos account and check on the system page where my speakers are listed, I don’t see any option to claim the discounts. Tried a couple of times, no dice. And no, discounts have never been claimed on these speakers previously.Would really appreciate some help from the Sonos team. Thanks

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Mr. T
1 year ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

spam on this page

Evidently the moderator or who ever runs this community page doesn’t review it often enough. I’ve seen this quite a bit lately. 

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Airgetlam
1 year ago
B
BighouseContributor II
posted in General feedback and conversation

Feature Request: Sub Donut Swapping

I’m new to Sonos- just installed a white ARC and will be receiving a white sub this week. A pair of white One SLs are in my future as soon as they are available.Something that bothers me on the white sub is the black donut on the openings. I would prefer it to be the same white as the cabinet- or even some color that works well in my room. I would love to have that  magnetically attached along with a rainbow selection of colors to allow for some customization on the sub.I know vibration is an issue, and I know black was likely chosen to blend with the inner drivers area inside the opening- but in black it looks to me like the sub’s guts are prolapsing out instead. I could even see changing the donut color for seasons or holidays. Think “Apple Watch band”. And think extra revenue!Thanks!

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106rallye
2 years ago
T
TEHContributor I
posted in General feedback and conversation

DTS codec in Blue Ray suddenly stopped

Was enjoying DTS codec in some blu rays like Top Gun, Fury n Jurrasic Park all these while after Sonos enabled this feature. After watching TOP GUN Maverick, decided to watch the original movie again n was shocked to find out that Sonos has a bug in this codec after the latest firmware update.  Rear n sub stopped. Sonos support advised me to reboot but issue still persisted.  Anyone else has this issue? 

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T
1 year ago
C
CymonContributor I
posted in General feedback and conversation

Feature request: Dynamic sleep timer option to sleep "after this track"

Hi!I use to listen to podcasts while going to sleep. The Spotify app has the nice feature to enable sleep timer after the current playing track. Would be nice if this option existed in the Sonos app as well, so I dont have to use Spotify for this and connect the speakers everytime.Thanks! 🙌👋  

2
Ken_Griffiths
1 year ago
R
Romain1896Contributor I
asked in General feedback and conversation

Problème de synchronisation

Bonjour,Je dispose d’un environnement sonos dans mon salon constitué d’une arc, d’un sub et de deux one sl.Depuis une semaine les deux one et le sub se déconnecte de l’ensemble.Les petites LED vertes clignotent, j’ai épluché l’application dans les détails sans succès.Avez-vous par hasard une petite recommandation. Merci de vos réponses

2
J
2 years ago
9
94deadbeatContributor I
posted in General feedback and conversation

Feature Request: Sonos app control without Wi-Fi

TL;DR: support for controlling Sonos system through mobile app, without local Wi-Fi connectionContext:I have a Sonos systems in both my home and the production facility I work out of.All of our Sonos devices are hardwired to the local networks, as are most of our internet-connected devices since we have a gigabit network & they need an optical connection to take advantage of that.Because of this, I prefer to keep my mobile devices off Wi-Fi since my 5G cell coverage on my phone is actually more reliable.Since the Sonos devices are connected to the internet anyway, why am I unable to control them from anywhere? Why do I have to be on the local network?

2
melvimbe
2 years ago
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polarbear_edContributor I
posted in General feedback and conversation

Long requested: Multi-Stereo from TV

Hey Sonos Community, Just providing a feature request — “Full” or “Multi-Stereo” output from TV would be amazing. I know Sonos surround systems do this for music inputs, but they won’t do it for TV.  My use case is I listen to a lot of music on my Apple TV and currently my Beam surround system up-mixes stereo to Dolby Surround. This sounds terrible in my opinion — really washy, it cuts in and out and puts all of the sound on the beam instead of across all of the speakers evenly.  My suggestion to Sonos is a simple toggle button under the “Surround Audio” menu on the Sonos App that says “Don’t up-mix stereo sources to Dolby Surround”.  It’d fit well under the current setting for “Music Playback” as “Full” or “Ambient” under the same menu.  Thoughts? Sonos can we make this a thing?

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Ken_Griffiths
2 years ago
M
MJRLONContributor I
asked in General feedback and conversation

Registered products

My products are registered but I cannot determine where I look them up?  I’ve signed in, but no tab saying My Registered Products

2
M
1 year ago
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