The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1451 Topics

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Massiah28Contributor I
asked in General feedback and conversation

Sonos is horrible

I spend almost $2k on Sonos products and none of them connect to the App. It’s 2023 and there isn’t a simple way to connect. I’m about to get rid of this system. I’ve factory reset and synced my system 10 times and they keep getting deleted or the app keeps telling me to restore factory settings. Once I do, it shows up for 2 minutes then deletes the product. Seriously, why is it so bad?

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buzz
6 months ago
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Steve251Avid Contributor III
posted in General feedback and conversation

Single Sonos Conmmunity Email a day

I really enjoy reading other members posts about their Sonos issues especially if it is linked to what I have setup. I learn by it. Other forums allow just a single digest email a day rather than receiving lots of emails throughout the day.I checked the settings but could not see a way of just receiving a single email a day. Is there?

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S
6 months ago
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Jim ShoreContributor I
posted in General feedback and conversation

Suggestion for Mac users if music won't index

I’m on a Mac running Monterey and still using Sonos 1 speakers, which I’ve had for years. Yesterday I upgraded the app (Sonos1 - not Sonos 2) to 11.9 and after adding some music to my library, Sonos would not index my music folder (on a external USB).I spend 20+ minutes on chat with “tech support” who could not find an issue, even after my sending them a diagnostic report.Long story short - if your having this issue, go into your System preferences, select the Full disk access folder in the left column, scroll thru the list and make sure  SonosLibraryServer - is turned on.For some reason it appears to get installed, but not turned on. Even after giving Sonos system permissions whenever I was prompted, that particular portion of the app still needed to be checked on manually. Once I did that, the issue was solved.Hope this helps anyone that might be having a similar music indexing issue.

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J
10 months ago
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mguerramdContributor I
posted in General feedback and conversation

Sonos dropouts solved!

I have had music dropouts since I first got Sonos many years ago and it has been driving me crazy for years. I tried every solution that’s recommended in the community and called Sonos support on the telephone and had no luck. Well, there’s many reasons for dropouts, but mine was simpler than I could possibly imagine. I installed a new TP Link deco X 20 router and that fixed everything. My Sonos is in a wired configuration with a boost connected to the router with an ethernet cable and always has been. I switched from airport extreme last generation router to this new TP Link and that solved it . If you have tried everything else and can’t figure it out maybe try a new router. 

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AjTrek1
6 months ago
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bobbybobContributor I
asked in General feedback and conversation

UK returns - Commercial Invoice

Hi, has anyone recently returned a product from the UK? The paperwork and process looks pretty intense, do Sonos give you all the necessary details/info to make the return easier? Have they simplified the ‘commercial invoice’ procedure yet? There seems to be a few people who struggled but the posts are a few years old now. Any help would be greatly appreciated.

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L
8 months ago
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hughesd03Contributor I
posted in General feedback and conversation

Replacement Speaker fabric. Beam Gen 1

Is it possible to purchase new fabric for the front of the Beam (Gen 1)? I have a white one and it's gotten grubby from my toddler's dirty hands

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Stanley_4
6 months ago
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NicVContributor I
posted in General feedback and conversation

Disappearing Artists

Hi All, please can anyone shed some light on this for me please. I'm an avid listener of Armin van Buuren. On  Fridays he has a radio show called  ASOT ( a state of trance) which I listen to for the last couple of years.  Can someone please explain why this suddenly does not show up on any of my search results, it has simply disappeared from Deezer, it also used to be under‘Discography’, but no longer to be found anywhere? I’m really disappointed as it is theonly thing I listen to every week. many thanks in advance.  

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N
5 months ago
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hilmar1972Contributor II
posted in Owners café

Using Beam G1 and G2 together?

Hey all.I just upgraded my Beam G1 to G2. I was thinking if it would be good to use the Beam G1 as well with the G2? I have G2 and two Symfonisk for surround. Would using G1 make a better sound if I have them together in a living room and connected to our TV?Your thoughts?Cheers!

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Stanley_4
8 months ago
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UmangrContributor I
posted in General feedback and conversation

How to make Sonos deliver the products? It has been 3 weeks now!

Hey Everyone,I'm reaching out in frustration regarding an order I placed with Sonos in the second week of July 2023. It had 5 items - 2xEra 300, 2xStands, Subgen3. Despite it being August now, I'm still waiting for my items to arrive.I've been chasing their customer support for updates - over 12 times to be exact. All I've been receiving are empty promises of delivery and countless apologies. It's become increasingly clear that they're all talk and no action.Their behavior is incredibly unprofessional and goes against the grain of what customer service should be. At this point, I'm not just disappointed, I'm outright aggravated.Any advice on what steps I can take to resolve this situation? I'm all ears.Thanks in advance. 

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D
8 months ago
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PaulMBanasContributor II
asked in General feedback and conversation

Why is my Sonos 1 speaker not recognized on Sonos.com for registration or upgrade

Hi - all of my other speakers, amps, and subs show up on my registered products list, and all the legacy devices show on the upgrades page except for one speaker, a Sonos 1. This speaker does show up on the S1 app.  How do I register it and also make it eligible for an eventual move to the S2 architecture.Thanks!

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Airgetlam
7 months ago
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Rohit SikandContributor II
posted in General feedback and conversation

compatible turntable - WIFI only - connect to Play 5 stero pair and sub

Hi I am running a Stero pair of Sonos 5 and the sub and want to pair up a turntable , can any one suggest the WIFI connected turntable that I may look at which would connect and play without the RCA cables.Need to connect over wifi please

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Corry P
10 months ago
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sossijContributor I
posted in Owners café

One and Beam grouping - easy way switch?

We currently have 2 x ONE: one in the lounge, one in the kitchen and both grouped. Music is streamed all day as we WFH.We’re thinking of buying a Beam soundbar for the lounge, and using that to listen all day in the lounge and grouped with the kitchen, and then when we watch TV. We’ve not really thought about what to do with the current lounge ONE.When we watch TV, will we need to un-group the lounge Beam and kitchen ONE, or is there a way to set this up so we don’t have to ungroup/group each time we watch TV?We could have the spare ONE in the lounge too, can I set up sub-groups? e.g.Group 1(ALL) > kitchen ONE, Lounge ONE, Lounge BeamGroup 2 (LOUNGE) > Lounge ONE, Lounge BeamAnd still stream music in the kitche whilst watching TV in the lounge?Thanks in advance, hope that I’ve managed to ask this in an understandable way!

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Corry P
5 months ago
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NessyContributor I
asked in General feedback and conversation

new Eero fitted yesterday and none of the sonos products will connect to wifi

Hi , open reach engineer came out yesterday to replace our old router with new super fast fibre optic broadband, 2 Eero routers now in the house 1 wired off the Ethernet cable the other in the kitchen is linked to it.however we have Sonos devices sound bar sub woofer and new play bar in another room plus a play upstairs , none of them are connected to the Sonos app account and none of them especially the sub will connect to WiFi , we tried for hours last night to connect , I found this forum and this morning changed the settings on the Eero to bridge , still didn’t find any Sonos products but then the smart tv would connect to the internet either , before I made the changes this morning, they had previously connected fine , now I have no idea how to move this forward . sound bar and sub are almost 5 years old , not sure what gen they would be as I, m not that technically minded …. please help 

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N
9 months ago
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ananduofmContributor I
posted in General feedback and conversation

wifi mesh points and connection issues

Hi Sonos folks. I wanted to share an issue that I hadn’t yet seen info about here. I lost connection to my existing system and could not fully reconnect all speakers and other components by rebooting router, factory resetting speakers, etc. I did an online chat with a Sonos support agent who was very friendly and responded quickly. He instructed me to contact my ISP (Verizon) to have them enable “bridge mode” on my router to fix Wi-Fi network conflict issues between my Verizon router and my Google mesh network. I asked if my recently connecting a mesh point via an Ethernet cable might be the problem. The agent said no. As a test I disconnected the Ethernet cable from that mesh point and my Sonos connection issues were resolved after I rebooted my router.  Bridge mode is a common issue for many. But it wasn’t the issue for me. Connecting a mesh point via an Ethernet cable is what blew things up.  I hope this helps others. Peace. 

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R
7 months ago
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RalpfocusProdigy III
posted in Owners café

Ripping Vinyl one side at a time & listening all the way through

Thought I would simply share this.My better half & I were discussing a room redesign and the following observation was made“You have a lot of records that are taking up space that we could use, I don’t want you to get rid of them but maybe some of them could go elsewhere and you get them out when you want to listen to them. And, lets be honest, you don’t sit down and listen to them very often and even then it is probably only a small subset as you spend most of your time with the Sonos on”This was fair comment and it got me thinking. These LPs were bought to be listened to and that wasn’t happening, yes of course I could listen via Deezer or other streaming services but somehow that didn’t happen very often and I had to remember that I had the specific LP, and of course never when I was out and about. They were all bought for a reason and in most cases they are still good albums (although one or two make me question my teenager taste).Over the years I have ripped a few of them to F

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Stanley_4
6 months ago
9
987DanKContributor I
asked in General feedback and conversation

Can’t update delivery address at online shop checkout

For the life of me, I can’t seem to update my delivery address at the online shop check out.My details (including my address) are complete and correct in my Sonos profile, but when I try to complete an online purchase, my details don’t pre-populate at checkout and the delivery address is stuck on USA.  I click the button next to “country” but there are no other country options except for the USA - which doesn’t particularly help me since I live in Australia…  Any ideas why this could be? 

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9
7 months ago
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Scott Of The SaharaAvid Contributor I
posted in General feedback and conversation

S2 capable gear on S1 app

I'm running a ZP90, S1 Connect, Move, Play 3 and a Bridge on the S1 app.  Both PC and on the phone.  As I understand it,  my S2 capable equipment is not getting any updates beyond what my S1 gear is capable of processing.Can't say I've had any real issues.  I'm not very worried about higher resolution at this point.  I like having all of the equipment working together in a whole house scenario.That said, having S2 equipment isolated from all but rudimentary updates makes me wonder what potential improvements I may be missing out on. I could split into two systems but I like playing everything together.  Should I worry about this if I'm not having any noticeable performance issues?  

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S
8 months ago
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Terribleproduct1Contributor I
posted in Owners café

terrible products

I have a playbar, sub and play 3. I realize they are older products; however, who is as dissatisfied as me with regards to the abandonment of legacy products?  Clearly Sonos is no longer a premium brand.  Has anyone been able to get a satisfactory solution from Sonos?

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J
10 months ago
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Mary BethContributor I
asked in General feedback and conversation

Eliminating commercials

We listen to local radio stations using Sonos in our dental office. How do we eliminate commercials? There are a few embarrassing commercials while seeing patients?

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melvimbe
6 months ago
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EnglbuchContributor I
asked in Owners café

DE-registration

Please , How can I remove RAY SONOS from my profile.I returned it to the dealer.Thank you  Mirek

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106rallye
7 months ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

App or speaker update?

When Sonos announces an update is available…does it usually mean app, speaker update..or both? I don’t see anyway of knowing in advance of doing the update.

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106rallye
6 months ago
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bigbdunkContributor I
posted in General feedback and conversation

Company support

This company’s folow up support is absolutely NON_EXISTANT!  I should have taken a clue when I noticed an email link to the CEO… upon actually trying the link….IT GOES NOWHERE!When you try the suggested phonennumber for support...You get connected to a Medic Alert Company that is trying to sell you their products.THAT might tell you something about this company!They also make it extremely difficult for you to listen to your own music on iTunes .Beware this product if you think you might need some support!

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AjTrek1
9 months ago
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SETH 212529Contributor I
asked in General feedback and conversation

sonos five

Como puedo hacer para q mi entrada de Linea en SONOS five sea uno izquierdo y otro derecho cuando lo conecto al televisor? Solo basta con orientarlos en vertical?  Moderator edit:Google Translate-How can I make my Line input on SONOS five have one left and one right when I connect it to the TV? Is it enough to orient them vertically?

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S
9 months ago
Stanley_4
Stanley_4Lead Maestro
posted in General feedback and conversation

Sonos Extended Warranty Offer

Just got a Sonos e-mail offering me extended warranties on some of my existing Sonos devices, Arc, One SL but not on older ones Beam G1, Play 1 - 3 or 5 G2, or Sub G2.Check here: System | Sonoshttps://www.sonos.com/en-us/myaccount/system/households/devicesSo what products do you have that are eligible? My list:ArcOne SL

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SarahN
9 months ago
Dogdad
DogdadHeadliner III
asked in General feedback and conversation

Sonos not found.

I have AT&T fiber and has worked flawlessly. Recently, last couple of days I’ve had WiFi drops. Tech came out this morning and changes a wire outside . Nothing else was changed. I have the same modem router and same password as before. Everything in the house is connected to WiFi and working. Two rooms  with Arc, sub, and ones are working. However , app says Sonos not found and has to be on the same network as devices.  Only thing I see different is iPad has this privacy warning on the WiFi (see pic) but iPhone does not..Again , same everything as before. Pics show what I’m experiencing . Ideas?  

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L
5 months ago
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