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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1399 Topics

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FogNogginContributor I

asked in Owners café

johnkfitzEnthusiast II

asked in General feedback and conversation

the newest app update

What were you thinking, this new app is NOT ready for prime time! No playlists, no alarms, cannot delete music services, my favorites are all missing. Individual volume of rooms that are grouped can only be done in the groupe list!?!. These are issues on both Android and iOS. All you have done is pissed off your customers and created a ton of headaches for your support team as well as your dealers! For anyone who hasn't upgraded yet, DONT! The old version is far better. Once they FINISH the app it should finally be the “better experience” they promised, but right now it's minimally functional at best!

7 hours ago

Terribleproduct1Contributor I

posted in Owners café

terrible products

I have a playbar, sub and play 3. I realize they are older products; however, who is as dissatisfied as me with regards to the abandonment of legacy products? Clearly Sonos is no longer a premium brand. Has anyone been able to get a satisfactory solution from Sonos?

10 months ago

DmodemContributor I

asked in General feedback and conversation

ID.me Discount

Upon validating on ID.me, the US/CAN Military discount is noted as 25%, but upon checking out, the total 25% discount isn’t reflected.

2 months ago

Jeffrey_35Headliner III

asked in General feedback and conversation

Request for Badge Stickers or Hi-Res Files to Print

I know this probably falls under “silly” but hey a guy can ask. I really like the earned Badges. They are simple black and white (like Sonos speakers) but just have a cool aesthetic to them. Wondering if it would be possible to have Sonos either send these out as 2” or 3” circles as we earn them (we could even pay for shipping as it would be like less than a $1) or email us when we do with a hi-res file to print it as a sticker. Maybe expand the badge out and add in the Sonos logo underneath. As someone who decorates all kinds of stuff with various stickers (water bottles, laptop, etc.) it would be a really inexpensive marketing campaign to promote Sonos but also be a little bit of an insider thing as well. Thoughts?

3 years ago

veppContributor I

asked in General feedback and conversation

Sub Gen 3 - Uneven panel gap

I just got my Sonos Sub gen 3. At closer inspection the panel gap on the back of the sub differs between 0-2mm. (See images) Is this to be expected? Should it affect the sound in any way? If it’s only cosmetic I can live with it. Even if I’m a bit disappointed with the craftsmanship for such an expensive product

1 year ago

HiddlesContributor I

asked in General feedback and conversation

old system - how to upgrade?

Hi, I’ve had my Sonos since about 2006/2007 and have it set up in 3 rooms with the old bridge system, there is nothing wrong with it but I would like to add a couple more rooms. How do I do this with the new system?

3 years ago

jvkiiContributor I

asked in General feedback and conversation

Is this sonos official ebay store?

Hello,Sonos had a refurb sale and I missed it. I noticed that this sonos official account on ebay still has the deal going - https://www.ebay.com/str/sonosofficial?norover=1&mkevt=1&mkrid=711-117182-37290-0&mkcid=2&mkscid=101&itemid=&targetid=&device=c&mktype=&googleloc=9009669&poi=&campaignid=20389321416&mkgroupid=&rlsatarget=&abcId=9317280&merchantid=&gad_source=1&gclid=Cj0KCQjw2a6wBhCVARIsABPeH1tE29tRUaIgtQVrHzjyLtx8XiINWpNMnzOsqvfcHMISqKINl2wYO-4aAlf4EALw_wcBCan anyone confirm if this is actually the official sonos reseller account on ebay? A lot of the negative reviews mentioned products not shipping and questioning if this is actually the official sonos company on ebay. *** Updated for clarificationWould prefer to buy from legitimate source to ensure I get a proper warranty. Thanks in advance.

1 month ago

LarsWContributor I

asked in General feedback and conversation

Sound unsync with picture

The sound is unsync with picture/movie/tvshow. If there’s music and dancing, they dance’s of beat. If someone claps, you see the hands smashing together, and hear the sound half a second later! Once you see it, you can’t unsee it! How do I fix this? It’s set up with an optic cable from tv to playbar, and right now, only sub connected wireless.I’m planning to use my play3 speakers to, but it’s driving me insane that sound and picture don’t match, so I’m considering not to bother…I’ll be happy for any suggestions that’ll help me out! Thank you!

9 months ago

Jamie_BContributor I

posted in General feedback and conversation

Music services available for both Sonos and iOS

Can anyone recommend a music service/app that is available for use with both iPhone and Sonos to listen to old media files that I have?iTunes is good to a point but for some not all files load ok.Ive heard about using a WD NAS but does this play all the files you chose one after another (like a media player) and can it back up to OneDrive. Does a WD work with iPhonesd so you can listen while out and about?Any help is greatly appreciated

2 years ago

EnzoAVContributor I

posted in General feedback and conversation

The worst RMA process

I own and AV company and have installed and sold literately hundreds of Sonos Products. I have to say the RMA process is a complete joke! I had a bad sonos amp that did not power up and still had to spend 45 mins on the phone doing the most ridiculous troubleshooting steps. Get put on hold 20 times and had to talk like a robot to the agent because unfortunately Sonos has their customer service out of the country. You would think a company like sonos and all the money they make. That they could at the very least has a US based English speaking customer service and tech support department. What an absolute joke and waste of time.

4 months ago

bseymourContributor I

asked in General feedback and conversation

account

*** off app*Moderator edit to conform with posting guidelines.

3 years ago

craahaveContributor I

asked in General feedback and conversation

Feature request: Simple way to level sound on all Speakers

Just a feature request. A simple way to adjust sound level on all speakers with one touch.So one touch to have same level on all speakers.

3 years ago

jpx92681Contributor I

posted in General feedback and conversation

Why just keep pretending everything is good wheb somethibg is really bad?

First off all, I am a Sonos fan, really picky with audio and this got me from the first sound, so I’m here with a sonos beam bar, 2 play 1s and a Play 5. Everything is wired to but the play 5, everything works perfect, but the play 5. Now. I have reserved my play 5 IP and make it static, it works good for some time, the it disappears and I have to plug it off and plug it back in to make it work. Now, to my title, I have seen many people complaining here and there about sonos dissapearing from the app, usually the people got the blame for x or y, but the fact that the system needs an auto refresh recover system that won’t imply the user doing technicalities, in a perfectly working wifi with low noise and good reception, is just needed, is totally there! You guys from Sonos blaming always the users won’t help this great company, is always the situation with the user having “not done something” but is never the system, come on! Set a good team with engineers testing the different escenari

1 year ago

Jonathan_ldnContributor II

posted in General feedback and conversation

Greenwashing

This was the headline to an email I received last month. I nearly spat out my coffee at the screen.Since their invention, speakers haven’t needed to be upgraded with software updates.Good speakers, and I do consider Sonos good speakers, only need to be replaced when the cones, or some other physical component, is knackered. A speaker isn’t a tech consumable with a lifespan under 10 years, a good speaker can be cherished and passed on through generations.Sonos you are a speaker company. You do not build hardware like computers, or phones - your software shouldn’t be entangled in an arms race for more CPU/GPU/RAM etc. so why the need for hardware upgrades? How much software is needed to drive a speaker?NASA put a man on the moon using less computing power. Your excellent audio engineers must be pissed off that your software team produce such bloated code that it effectively kills off their work.It’s a cynical business model that embraces redundancy to drive repeat revenue, locking your c

1 month ago

Frankie GContributor I

posted in General feedback and conversation

Suggestion for development

This may be way off the mark and totally impractical but bearing in mind that Sonos speakers now have built in microphones that listen for Alexa or Google etc.. would it be possible for Sonos to listen for sounds in the house that are unexpected or do not belong there? ie use the speaker as an intruder alarm, listening for breaking glass or noises when the occupants have left the house? Admittedly its not an area that Sonos are currently interested in but could some cleaver programming make this possible thereby increasing the use of the expensive speakers. It could even be developed to be used as a baby monitor. The list goes on and I can hear people saying about their human rights being infringed but there would have to be the ability to switch this on and off through the app.

3 years ago

kdotseyAvid Contributor I

posted in General feedback and conversation

Larger Horizon

Technology that needs advanced engineering Sonos Tech and Research and Development:Great Break Through in a system improvement to accommodate everyone especiall those lacking an internet provider:make a new sonos connect device that has a usb input to accommodate an external hard drive of possibly up to 1TB of data so a user can play their library directly through the component and avoid the need for usb capable modems or NAD devices 2) make the sonos connect capable of connecting to a users cell phone data via username and password to enable streaming of radio if desired 3) bring back the hand held controller so sonos is totally operational and functional without the need for a phone app or computer app I believe these ideas are worthy of consideration and would make the product more accessible for people in remote locations and who wish to not store music on a computer or even need a computer to enjoy their music libraries like we did with our LP’s and CD’s and Cassettes This product

3 years ago

DreekContributor I

asked in General feedback and conversation

15% upgrade impossible to use?

I am thinking of upgrading my old S1 system components and have the following upgrade discounts registered:One (Gen 1) 15% discount registered Play:1 15% discount registered Play:5 (Gen 1) 30% discount registeredUpgrading the Play:5 to a Five would use my 30% discount, no problems. But last week I would have been able to use the 15% upgrades on, say Era 100s - this now seems to be unavailable. Consequently I can’t see any way to use my 15% upgrades.Anyone else having this issue?

3 months ago

LalexanderContributor I

asked in Owners café

Account shows products I no longer own

When I sign in to my account on the Sonos website and go to System, the list contains products I no longer own, like an old Play 5. The Play 5 was actually recycled. I did not deregister it before that. But there doesn’t seem to be any way to get it off the list. I know it doesn’t do any harm for it to be there. I would just like to clean things up. Thanks.

1 year ago

StrangelContributor I

asked in General feedback and conversation

Apple Music Experiencing Full Outage

Can somebody explain to me how this issue can be rectified? Seems that it had been a problem a year ago and yet it still occurs. This is the previous thread created;

1 year ago

Dave...Contributor I

asked in General feedback and conversation

Can't read replies?

I can’t read any of the replies to questions in the forums. Why?

3 years ago

JeffreyLiberia2020Contributor I

asked in General feedback and conversation

Change the name of the Alexa voice service in Sonos System

A customer called today asking if he was able to change the name of the Alexa voice service in his Sonos System since his daughter's name is Alexa and every time he calls her Sonos system got active.He said he was able to change it in his other amazon devices because he did and wanted to know if there was a way he could do the same with Sonos.Unfortunately, this option is not able for the Sonos system and the customer suggested doing it since he was not the only one that has the same issue and asked to please put this feedback on the community page.

3 years ago

jlmonroContributor I

posted in General feedback and conversation

i Love Sonos but the Support is Dismal

I adore Sonos - the look, the sound… I even purchased shares in the company because I believe in them so much. I’ve had my Sonos One speakers for about 7 years and I’ve been envious of my friend’s Sonos system for a while. So I finally saved enough money to buy several Sonos products this year for my entire home. Before I made the big purchase, though, I decided to order a Sonos Roam. Although it said shipping would happen within 1 or 2 days, it didn’t. I emailed Sonos support and never heard back. I can track the speaker to my neighborhood and apparently they attempted delivery but I was home all day and heard nothing. This seems crazy for such an expensive item! I can’t locate it and I can’t get in touch with anyone. And now I’m leaving the country for the holidays until mid-January. There is absolutely NO WAY I am going to spend thousands of dollars on my full system if it’s just going to get lost. Sonos needs to improve the quality of the entire experience if they want their compan

1 year ago

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