The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1337 Topics

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AustinJerryAvid Contributor I
asked in General feedback and conversation

A huge step backward--what are you guys thinking?

Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time. I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.

280
BCM
7 years ago
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jishiHeadliner I
posted in Owners café

Spotify Connect, serious competition

Spotify today announced Spotify Connect, which will be a series of hardware from well-known hardware to seamlessly integrate spotify onto devices where the control is from the regular Spotify application on your phone or similar. Streaming is still done directly through internet, so the phone isn't in charge of it, just controls it. I really do hope that Sonos will follow this approach as well, I believe there are a lot more like me that primarily uses Sonos for Spotify, and being able to use the same app as always would be awesome. Seems like there is already a feature request over at ask.sonos.com [url]https://ask.sonos.com/sonos/topics/support_spotify_connect_to_allow_users_to_use_the_spotify_app_as_the_controller[/url]

251
Stuart_W
7 years ago
Airgetlam
Airgetlam
posted in Owners café

New hardware coming? August 27 & 28 Press events

Interesting tease here: https://www.engadget.com/2019/08/08/sonos-fall-event-IFA-2019/ Seems odd that no FCC popups have occurred yet, but I'm not one to be looking for those kinds of things, I count on others in our community for that :)

220
Ryan S
4 years ago
K
kjmmEnthusiast I
posted in Owners café

Sonos Company Ethicacy, Morality and Integrity Core Values?

In the aftermath of the CR100 debacle it may be helpful to discuss the direction and methods taken by Sonos management to achieve their end goal of retiring the CR100 by force and the impact on and perception of customers future buying decisions They still have not made it clear in any believable way why they forced this issue which leaves many people puzzled and angry at the rendering useless of their legally owned equipment. Personally , this is a first for me . I have never owned a product previously that I have bought that has been rendered useless by the creators period,. Far less easy to swallow is the subterfuge of the battery non issue to cover an ulterior motive. This makes the company Sonos look untrustworthy at best . If you have a reason for doing this , spit it out and let people know. I believe that I, as the purchaser gets to decide when it is time to retire my own possession. I have a belief that quality equipment that was sold as a quality product to prospectiv

132
melvimbe
5 years ago
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TimKentContributor I
posted in Owners café

UK Price Rises

I was very disappointed to be informed of the Sonos price rises in the UK. Although the dollar rate is blamed it doesn't account for why the products are much cheaper in some countries? £100 rise on the Sub and Playbar is just too much. I am very lucky that my system is now pretty complete but think UK sales will suffer

131
J
6 years ago
F
FtkContributor I
posted in General feedback and conversation

Considering leaving Sonos entirely?!

After two and a half years of owning the five I’m considering leaving Sonos entirely. I’ve found the app and the five speaker both to be problematic. The five speaker regularly disconnects, every 3-5 weeks it will disconnect (no internet change, no physical change in the environment where the speaker is) and it will not work for about a week and then it will suddenly work again. Resetting, factory reset, sometimes not always, works. Then go to the app - which is the first step in diagnosing why the speaker isn’t working. The app itself I have a tonne of qualms with. Every time I open it a new section is greyed out or simply unusable. Every time I have this issue I have to look online and I see numerous other people having issues with Sonos functionality as well but its all over the place - archived answers from years ago etc. We’re looking to outfit our house with a complete audio solution in 2 years, I bought the five to “test drive” sonos as a company and tbh I have been defending so

108
Ken_Griffiths
7 months ago
chicks
chicks
posted in Owners café

Amazon Alexa amplifier, receiver, subwoofer

This is getting very interesting. With the addition of Alexa Cast, which IME works better than Chromecast, and certainly better than AirPlay, Amazon is building quite a system. Obviously they don’t have SonosNet, but with lots of mesh WiFi systems on the market now, they may not need it. https://www.cnbc.com/2018/09/17/amazon-planning-8-new-alexa-devices-microwave-amplifier.html

103
melvimbe
5 years ago
testcard
testcardProdigy I
posted in Owners café

15 year anniversary, 15% discount

Sonos are celebrating their 15th anniversary with a 15% discount on all new products. The promotion begins today and ends on 15th September. The email I received this morning suggests the offer is valid for both online purchases and those made through authorised Sonos retailers.

101
Airgetlam
6 years ago
Ryan S
Ryan SRetired Sonos Staff
posted in Owners café

Favorite Weekend Mashup or Playlist

Well everyone, it's Friday again! What's playing? For those of us in the US with a long weekend or anyone else taking one anyway, do you wind down the week or spin up the weekend? Maybe a little bit of both? Recommend a playlist or favorite album for the weekend or for just getting through the Friday. I've got some Bruce Springsteen playing myself right now. "Working on the Highway."

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B
7 years ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

Sonos app crashing and showing rooms not connected but are.

So I’m watching a Dolby Atmos movie and all is good. I happen to open the Sonos app and see rooms that say not connected and has the red dot by each. So I go to open a room that says no connection on the app and the app crashes to the iPhone Home Screen. Also, one of the rooms listed as not connected is my main tv room. But, I never lost any sound from the Arc, sub, or Ones and watched the entire movie with no interruptions.Then the bathroom room disappears on the list of my system , and two kitchens appear. Then tv room appears twice listed. Never happened before. Wondering if it’s the same on my iPad. Ideas?  

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R
1 year ago
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TlcocksTrending Lyricist I
asked in General feedback and conversation

My great Vinyl dilemma: the line in source level Bug and sonos lack of response

So I am ecstatic over using a new play 5 gen 2 as my sweet little hi fi compact setup in my bedroom for playing vinyl and digital there.  sonos does a better job translating vinyl to the digital realm and back than any other sub $1000 system.  I bought and returned a few, including the Bluesound.  play 5 gen 2 a BIG step up in SQ.   But I now have a 2 month problem that Sonos is aware of and won’t fix.  my turntable has always had better than cd fidelity at source level set to level 9.  well now level 9 is with a bug and won’t work.  levels 1-8 work fine, but at a cost of lower fidelity from the digital volume reduction, making it pointless to spin records.  yes, level 10 is still operative, but only if you select 9.  selecting 10 leaves you at the last level you were on.  thus 9 is now skipped altogether.  the end result is if you toggle from 8 to 9, what is really happening is (listening) you are going from 8 to 10.  closing app and reopening verifies all this. why the big deal?  bec

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D
3 years ago
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jimderyContributor I
posted in Owners café

Privacy statement concern

Am I the only one that finds the new privacy statement disturbing? I cannot recall ever being told when I bought my seven products over a period of time that Sonos had the right to threaten disabling my property if I didn't pass over personal information. Does anyone in the UK know if, by law, they can blackmail consumers in this way, post-purchase?

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jgatie
6 years ago
D
derekdaviesContributor I
asked in General feedback and conversation

complaint about the End of Software Updates

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!! I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners. Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot. I dare you to publish this.  

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bockersjv
3 years ago
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nickwilsdonContributor I
asked in General feedback and conversation

How to determine the end-of-life (EOL) for each Sonos product?

Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move status overnight without warning. It would be useful to know that a Sonos product bought today for several hundred pounds is expected to be viable for, say, 5yrs. If Sonos wishes to be a software company, they will need to embrace a more mature approach to this issue, and offer an SLA within each product sale to set customer expectations. For example, the Windows 10 support life-cycle has a five-year mainstream support phase that began on July 29, 2015, and a second five-year extended support phase that begins in 2020 and extends until October 2025. Microsoft manages this level of expectation management and costs a fraction of the cost of a home speaker system. 

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P
4 years ago
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mwisemanEnthusiast II
posted in General feedback and conversation

New Spam

I suspect these aren't legitimate. ;) Links removed by Moderator. and more...

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Airgetlam
6 years ago
nicka99
nicka99Local Superstar
asked in Owners café

'You're better than this' Event June 6

so today is the latest Sonos event. Sadly it wont be live streamed. The 'teaser' image attached Any further speculation what it will be [list] [*]New voice enabled Home Theatre device [*]More on Airplay2 [*]More on 'Works on Sonos' [*]New Desktop app ? [*]Something else completely ? [/list]

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B
5 years ago
S
sanperezContributor I
asked in General feedback and conversation

All Sonos products will continue to work past May

I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community.  I commend Patrick Spence for his quick reaction, for correcting course, and for the tone of his letter to customers today. I completely understand Sonos’ internal drivers to urge their customers to upgrade their systems. However, as Patrick well said, customer experience and their loyalty is paramount and trumps anything else. I plan to remain as a loyal Sonos customer and will continue to expand and upgrade my home sound system when it makes sense to do so.

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R
4 years ago
Airgetlam
Airgetlam
posted in Owners café

Paving the way for an Amazon powered Sonos?

In light of Sonos' current effort in integrating the Amazon Echo/Alexa system as a control device, I wonder if this announcement might add some opportunity in the future to have it integrated inside the speaker as well. https://9to5mac.com/2017/04/13/amazon-alexa-growth-hardware-software-dev-kit/

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M
6 years ago
D
dboyd294Contributor I
posted in General feedback and conversation

End of Software Update Program

I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these two products. I think this is poor marketing and strategic planning on Sonos part. If I had known your products functionality would cease after 3 years, I would never have purchased your product. Am I expected to upgrade various products of my system every 3 years? Your products are not inexpensive, so the average user must save in order to purchase your product. You are about to lose a valuable customer.

50
J
4 years ago
J
Johnnie WalkerProminent Collaborator I
posted in Owners café

Amazon Echo 2

There are rumours of an Amazon Echo 2 being released soon, It'll be a very interesting time with all of these new 'Smart Speakers' being launched. The Apple Homepod, the new Sonos speaker with built-in voice mics and the Echo 2 will all be competing to become the speaker of choice for those customers looking for a great sounding smart speaker. Pricing will be critical, as although there are millions of people who are prepared to pay a premium for Apple products, mainly to keep everything within the Apple ecosystem, I'd imagine Amazon will have to undercut them significantly and Sonos will probably be somewhere in the middle if they release a new Play 1 style speaker with built-in mics. The only issue that Sonos have is that they don't have their own voice control system, but will rely on Alexa, and Alexa already has a huge userbase, helped by Amazon using their affordable Echo dots as a trojan horse and 'converting' them to Alexa users before either Apple or Sonos have their o

50
M
6 years ago
chicks
chicks
posted in Owners café

Sonos Sues Lenbrook for Bluesound and BluOS, Alleging Patent Infringement

This will be interesting, especially after Denon. Sonos invented wireless multi room audio, and owns all the patents. Hard to imagine they won’t win this one, too. [url=https://www.cepro.com/article/sonos_sues_lenbrook_for_bluesound_bluos_alleged_patent_infringement]https://www.cepro.com/article/sonos_sues_lenbrook_for_bluesound_bluos_alleged_patent_infringement[/url]

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ratty
4 years ago
K
KabbContributor I
posted in General feedback and conversation

Am I the only one concerned by increasing number of complaints and Sonos forcing hardware upgrades ?

I’m worried about the software upgrades rendering my current equipment obsolete. I don’t have the money to upgrade with the 30% offer. If my equipment becomes obsolete through feature/software upgrades that I do not want, then I will be dumping Sonos after years of being a fan.Sonos used to set the standard in support and listening to their customers but I sense they have lost their way !Is it just me ?

49
N
4 years ago
kmjy
kmjyProdigy III
posted in Owners café

Best Songs for SUB and Stereo Imaging?

[b]Hi Everyone![/b] I have [b]SUB[/b] configured with two [b]PLAY:1[/b]'s in a stereo pair and was wondering what everyones favourite songs are that you think really brings out the best of [b]SUB[/b] and the wonderful stereo imaging that the [b]PLAY:1[/b]'s provide! I'd be keen to hear any kind of music and really want to bring out the most of my system with a wide variety of tracks! [b]Thanks in advanced![/b]

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Damon77
5 years ago
C
Coop123Trending Lyricist I
posted in Owners café

Homepod vs Sonos

Picked up a Homepod over the weekend. No comparison to my Sono's system...in fact it has made me fall in love with my Sonos all over again. Whoever said that the Homepod is a Play5 killer is on crack :)

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chicks
5 years ago
A
arpatil1Enthusiast II
posted in General feedback and conversation

Feature Request: Center Channel Volume and Tuning on Arc

Can we get the ability to tune and control the volume of center channel independently (like surround audio) in a 5.1 setting?  If we get this feature, we won’t have to turn the volume up just to hear the dialogues clearly.  Bose app already offers such feature for their soundbars. 

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M
6 months ago
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