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AustinJerry
Enthusiast I
August 5, 2015
Question

A huge step backward--what are you guys thinking?

Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time.

I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.
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      280 replies

      Josh D
      Josh D
      Virtuoso
      August 5, 2015
      I like the new community. The desktop website is definitely less buggy than the mobile version right now.
      Were the replies in those threads posted after Sunday? (I have noticed the two line bug on mobile too and it's pretty annoying)

      Also this community is new so content is still being moved over and bugs are still being fixed.
      - SONOS user since 4th September 2010 - Report innapropriate posts using the flag in the bottom right of the post
        Chris
        Chris
        Lead Maestro
        August 5, 2015
        Your not endorsing Sonos because of a user forum not being as user friendly as you liked... that is a new one. I am still under the impression it is a home audio system company.

        It is a work in process obviously and there is content that is still filtering in. It has been up now for only a few hours and they are still migrating old posts - trying to tie together 2 different forums.

        IF you have important threads you have concerns about I'm sure if you explain here the Sonos guys will do their best to get them back to how they belong.

        I too do not find the mobile version very user friendly. Hey may cut down my post count while out and about. But as far as serious questions or concerns as far as a user having issues with their system I'm not sure the mobile app is necessary.
        Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          garrett5688
          August 5, 2015
          SO MUCH WHITE SPACE! another web site to help me go blind.
            AustinJerryAuthor
            Enthusiast I
            August 5, 2015
            I was in the middle of an important trouble-shooting discussion, and most of it is gone. If the migration had not completed, why release the sit to users?
            Josh D
            Josh D
            Virtuoso
            August 5, 2015
            I was in the middle of an important trouble-shooting discussion, and most of it is gone. If the migration had not completed, why release the sit to users?
            SONOS warned users that posts after Sunday 2nd would not get migrated.
            - SONOS user since 4th September 2010 - Report innapropriate posts using the flag in the bottom right of the post
              Ryan S
              Ryan S
              Retired Sonos Staff
              August 6, 2015
              Unfortunately the way we were able to get all of the topics moved over here we knew we were going to lose some of the replies and tried to make sure that message was spread around.

              I'd be happy to help you troubleshoot your system if you're having trouble Austin, or to get you setup to work with a technician over the phone to get it resolved quickly. Why don't you PM me or create a new thread (if one exists just point me in the right direction) and I'll be happy to assist.

              We're still making some adjustments to the site, and would love to get your feedback in this section of the forum, so if you have any specific suggestions or notes please share.
              Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
                Kumar
                August 6, 2015
                SO MUCH WHITE SPACE! another web site to help me go blind.
                LOL. I think I agree, particularly if used late at night with no lights on.
                  Kumar
                  August 6, 2015
                  Didn't want to start a new thread for this - in forums under General discussion I had started a thread of recommended music. Where is that now? And under my profile how do I see all threads I have started here? I could do that in forums, can I do that here?
                  Kumar
                  August 6, 2015
                  Also, how come I am still "Novice"? Not that it particularly matters, but perhaps different criteria followed for ask and forum members?!
                  Josh D
                  Josh D
                  Virtuoso
                  August 6, 2015
                  Didn't want to start a new thread for this - in forums under General discussion I had started a thread of recommended music. Where is that now?

                  They are sorting threads that were posted to General Discussion and they will appear in the appropriate forum over the next few days.

                  And under my profile how do I see all threads I have started here? I could do that in forums, can I do that here?
                  On your profile page, click the number next to topics and it will show you a summary of your threads
                  - SONOS user since 4th September 2010 - Report innapropriate posts using the flag in the bottom right of the post
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