The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1455 Topics

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DamonDivaContributor II
asked in General feedback and conversation

"Unable to play “Sonos radio” access denied

I am getting the message of [ “Unable to play “Sonos radio” access denied ] this morning. I saw this was an issue a few years ago and it fixed itself.  Is anyone else experiencing this right now? Does anyone know how ling it takes before it is back to normal?

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Stanley_4
2 months ago
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buildinghome2024Contributor I
posted in General feedback and conversation

Sonos Arc Soundbar

Can anyone tell me if installing the Sonos Arc Soundbar above a linear gas fireplace on a mantel if you’ve had any heat issues? We are building and would like feedback. We are planning on recessing a Sony Bravia 65” TV and allowing 2” of space around it for ventilation. Then, putting a non-combustible mantel below to set the Sony Arc Soundbar on which is a 12” area including the shelf height. The distance from bottom of mantel to fireplace would be about another 7 ½“. The total distance overall we have to work with is 19” from bottom of TV to the top of linear gas fireplace which we are hoping a noncombustible mantel can be placed for the soundbar and be safe from heat issue. Would like feedback from anyone whe has done something similar. Thanks!

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buzz
1 month ago
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MadslemmekeContributor I
asked in General feedback and conversation

stolen play 5

Can u se where my Play 5 is . ? If it be connected again!!? 

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jgatie
1 month ago
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Creo21Contributor I
asked in Owners café

Upgrade and equipment compatibility with S2 app

I have old generation 1 equipment operating on S1 app (playbar, subwoofer, 2 connect amps, play 1 and play 5. One of the connect amps powers 2 passive speakers. I plan to get new arc for TV upgrade so I think I will need to get 2 amps to achieve system compatibility with S2 app. My question is will old sub , play 1 and play 5 work effectively on S2 app or do I need to replace those speakers as well. Finally will upgrading old subwoofer enhance overall sound. all sugesstions are welcomed.

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jgatie
2 months ago
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GenaroContributor I
asked in General feedback and conversation

current discount

Is the current 30% upgrade offer good on era100

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G
2 months ago
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debpatwinContributor I
asked in General feedback and conversation

Manager Response when call is escalated

Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?

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Corry P
26 days ago
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JonjamesContributor II
asked in General feedback and conversation

Vodafone router and Sonos

Hellodoes anyone have a fix for sonos connection to Vodafone router?I’ve tried everything and have been told sonos cannot connect to Vodafone so I have to have it wiredany suggestions oleasecheersjon 

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controlav
1 month ago
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RCapperContributor I
asked in General feedback and conversation

sonos can't connect

My sonos 1 suddenly stopped working & won't reconnect. Any ideas? I have gone through all steps on set up and nothing works

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Airgetlam
3 months ago
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Jett-WavesContributor I
asked in General feedback and conversation

Tidal - do you get complete access to Tidal thru Sonos?

Hey Sonos community,I do not know how many of you use Tidal, but here’s what I found/experienced thus far using Tidal. When I do a search for an Artist within Sonos my return is half or less what I get back doing the exact same search on Tidal directly.  Do you experience the same thing? For example try searching for “Zola Blood” under albums on Tidal,  you get back 7 albums. When I do the exact same search on Sonos via the Tidal integration that Sonos markets so  prominently - you only get 3 albums on the return - What gives?? Anyone have any ideas as to WHY??

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controlav
27 days ago
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PunkRobotContributor I
posted in General feedback and conversation

fallos con dispositivo Apple Tv

Hay un fallo con Apple Tv, las bocinas se desconectan cada 5 o 10 minutos en la app de Netflix. Para YouTube hay que salir y entrar del video en reproducción para que el audio salga por las Sonos. Muchos fallos al conectar de inicio las Sonos a dispositivos Apple (iPhone, Apple Tv, Mac Mini y iPad Pro) Muy bien audio pero muchos fallos Moderator edit:Google Translate-There is a bug with Apple TV, the speakers disconnect every 5 or 10 minutes in the Netflix app. For YouTube you have to exit and enter the video being played so that the audio comes out through the Sonos. Many errors when connecting the Sonos to Apple devices (iPhone, Apple TV, Mac Mini and iPad Pro) very good audio but many errors

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Corry P
26 days ago
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P1331Contributor I
asked in Owners café

adding a second person (and cell phone) to an account

Want me wife added to account so her phone can play Spotify lists when I’m not home

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Airgetlam
2 months ago
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ColonineContributor I
asked in General feedback and conversation

Retour de commande

Bonjour,J'ai effectué un retour car le modèle n'est pas celui que voulait mon conjoint, j'ai eu le bordereau de retour et ai posté le colis dans un point relais comme demandé, je n'ai pas de nouvelle sur le transport du colis. Comment savoir s'il est réceptionné chez Sonos?Merci d'avance Moderator edit:Google Translate-Good morning,I made a return because the model was not the one my partner wanted, I had the return slip and posted the package at a relay point as requested, I have no news on the transport of the package. How do I know if it is received by Sonos?Thanks in advance

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Corry P
25 days ago
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Pgs7Contributor I
asked in General feedback and conversation

problem S1

Since S2 exists if problems with the app on all of my devices iphone 10 - 12 iPad Air  it takes long before the app  has started up  it takes long before I can see the content (grey) of my home.  many times I can not move the volume slider so I need to kill and restart the app.this all is very frustrating. pls help. 

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Airgetlam
1 month ago
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sol150Contributor I
asked in General feedback and conversation

Sold a bag of goods

I jumped on a recent Sonos Move (gen1) promotion and purchased it. However when the unit arrived, it was damaged. The shipping box and the Sonos box showed no signs of damage whatsoever. Sonos agreed to exchange the unit. However, rather than sending me a new unit, they sent me a certified refurbished unit. Extremely disappointed with the experience, I requested a refund. Multiple service reps assured me that they would send me a Return Label and process a refund. However, it’s been multiple weeks and multiple representatives. The latest is that the Order Status has gone from Return Initiated to Fulfilled. I’ve inquired again on the status of my return label and the context of this order status change. This has been a hugely frustrating and disappointing experience with Sonos. Does anyone have any recommendations on escalation paths?

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Corry P
24 days ago
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PeteDCContributor I
asked in General feedback and conversation

Gift Card Redemption

I have money left on a Sonos gift card that I wanted to apply towards a purchase with the remaining amount paid on a credit card.  I could not process the order and the website said to contact a sales associate. The associate informed me that Sonos cannot combine payments which means that I am limited to using the gift card on products that cost less than the available balance on the card.   So, anyone who has a Sonos gift card that is less than any product they sell effectively loses the entire value of the card because they cannot combine it with another form of payment.  How is this even possible?

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Corry P
1 month ago
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Stuart DammeryAvid Contributor I
asked in General feedback and conversation

Using a Blu Ray player as a CD player - straight into 5s

Hi all. I’m trying to use my Blu Ray player as a standalone CD player. So not connected through a TV.As the blu ray has no left right RCA output I plugged in a DAC to the blu rays optical and the RCAs out to my 5’s input. I can see the Sonos app is getting a signal, but I have no sound. Do I need a pre amp as well??? Thanks

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Airgetlam
24 days ago
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Popeye1234Contributor II
asked in General feedback and conversation

trueplay for Android users

When is sonos going to allow android users to perform trueplay? I shouldn't have to borrow or buy second hand ios device just to perform trueplay. Feels like discrimination just because I'm android user I'm limited to use sonos. 

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Stanley_4
23 days ago
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Maria_NContributor I
posted in General feedback and conversation

Sonos products in Revit and AutoCad form for designers and engineers

Hello, I'm a BIM certified architect and I also have experienced as an AV engineer. I have noticed that a lot of designers use your products but you don't really have any Revit or CAD models for them and that makes it hard for designer to integrate them and coordinate. I think it would be very beneficial for your company and sales to offer this service for your products and I can help you with that.

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T
2 months ago
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parker9901Contributor I
posted in General feedback and conversation

Sonos App: Mac App Store Request

Requesting the Sonos Mac app be added to the Apple Mac App Store. I’m aware the Mac app can be download directly, but requesting it be added to the App Store as well.It would be much easier to keep up with the frequent updates if users could delegate that to the App Store instead of having to manually apply them.This would also likely decrease inbound customer support tickets, as more users would have an up-to-date version. There are also a lot of unsupported 3rd party Sonos apps on the App Store which are likely also creating support tickets. And I suspect many users don’t even know about the Mac app.You’ve got frequent deployments, why not make it easy to take advantage of them?

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Airgetlam
2 months ago
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McMurdeRProminent Collaborator I
posted in General feedback and conversation

Thank You Sonos

Recently purchased a pair of Era 300s using a 15% upgrade code. Three days later I got an notification of a campaign to double the upgrade discount.. naturally I felt a bit unlucky about missing out on that, as those 300's aren't exactly cheap!Sent a quick web note to Sonos, who responded with an immediate offer to refund the additional 15% - which was carried out promptly to my very great satisfaction.I found this gesture to be remarkably decent and I think it's fantastic that you empower your employees to resolve these things so quickly. Well done.Sincere thanks. Ps the speakers are excellent, they add much more control and clarity then my old Play1s, and their range and authority make them a better match with the Arc. My movie and music listening has been given a nice upgrade.

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Corry P
1 month ago
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mildlyannoyedContributor I
posted in General feedback and conversation

Feature Request: DHCP Option 60 - Vendor Class Identifier - Population (e.g. "Sonos...")

Hello!A thing that might help out a number of people with larger or more complex setups to correctly and automatically group their Sonos gear logically together from an IP Addressing perspective, and possibly assigning specialized options as well, would be a very minor tweak to the DHCP Client on the Sonos appliances.Simply populate DHCP Option 60 (for IPv4, and Option 16 for IPv6), with text that starts with “Sonos”.Many DHCP servers have the capability to change their behavior for IP and option assignment based on values off of those values.Thank you for your consideration!

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Sotiris C.
1 month ago
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Frosty254Contributor I
asked in General feedback and conversation

Order statuses and approximate delivery dates

My order was filled on Feb 29th, 2024 and the status moved to “allocated” immediately. 2 Era 300 speakers however were backordered and were expected ship from March 3rd, 2024. Ironically the Era speakers were shipped ahead of the other products (Sub, Arc and 2 Era 300 stands) on March 2nd, 2024.  How is backorder tracked and tagged? What do these allocated statuses mean? Would it stay in this status until their inventory has these products to ship? Would the approximate ship date change in the process? Right now clueless as to how this whole thing is unravelling as I am eagerly waiting for my home theatre set

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Airgetlam
2 months ago
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JMCAvid Contributor I
asked in General feedback and conversation

S1 problems

Since i is both legacy and current models in my home, I use the S1 controller app. Lately, however,  I've been encountering some issues with my Sonos system, and I wonder if this has to do with using S1. The issues I encounter are:1. Play 5 gen 1 units can no longer access my NAS Music Library. But, if I play my library through, say a One or Move, then group the Play 5 units with it afterwards, then okay it works. 2. Date and Time settings can not be set anymore. Even after checking "Select Time from Internet", this setting is not saved. Consequently, Alarm settings don't work. 3. When playing a song from my NAS Music Library, the subsequent song plays but continues to show the previous title, album cover. To show details of the current song that's playing,  I have to close the app and reopen.I wonder if support for S1 is no longer 100% to slowly push users towards ditching their legacy units and replace them with new models?

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controlav
2 months ago
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DmodemContributor I
asked in General feedback and conversation

ID.me Discount

Upon validating on ID.me, the US/CAN Military discount is noted as 25%, but upon checking out, the total 25% discount isn’t reflected.

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Airgetlam
2 months ago
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PMistryContributor I
posted in General feedback and conversation

Sonos delaying Refund Credit

We purchased Sonos Five back in October 2023.  We realized that it will not be compatible with our systems at home.  So we started the return process end of Nov 2023.  It took Sonos more than a month and several phone calls to customer service to send us the return label!  Finally we received the return label in mid January 2024 and we shipped the unit back.  Sonos received our package Jan 22nd.  And since then we have been calling every few days to ask for our refund/credit.  Its now February 13th - they keep promising refund credit will be sent by email soon.  The delay is due to technical issues in their system since January!!!  This is unbelievable behavior from a company like Sonos and so frustrating!!!I had requested a call back from their Supervisor - but still no response! Wish I had not made the purchase from Sonos!  My question is when can I get my refund credit?!I had seen Cory (Sonos staff) trying to help/answer a similar question posted by another customer.  Hoping he can

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Dogdad
2 months ago
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