The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

Music library not reacheable because of SMB1

Hello SONOS,I'm disapointed that you have not a secure communication standard like smb3 available.Now my music library on the NAS DS720+ is not reacheable anymore.Please supply me a modern communication protocol.

8 months ago

TailG8torContributor I

asked in Owners café

The App sucks

“Beam, Sub Mini, 2 x Sonos One SL. The App SUUUUUUCCCCKKKKSSSSS. It took me 5 weeks just to get the thing working and it kept cutting out. Then this morning a power outage and the freakin thing is out again. Moderator Note: Modified in accordance with the Community Code of Conduct.

4 months ago

jamescraze

posted in General feedback and conversation

Sonos one SL - terrible speaker

Wanted to write on here as I’m having trouble with my Sonos one SL and wanted to see if anyone else had similar issues with it. 1. I Planned to move the speaker around the house occasionally. Bedroom, living room and kitchen. Every time I move it to another room I have to retune the sound. I thought that a £180 speaker would save the tuning in each room, so that when I move it to another room I click the room in settings and it automatically retunes itself. But doesn’t. This isn’t good, as if I want to set it up in the kitchen for half an hour while I cook, it takes 10 minutes to get it there. I can’t believe it doesn’t have an option to play with Bluetooth. I appreciate WiFi is the best Now but two weeks ago our WiFi was down for two days and again, I can’t believe that a £180 speaker doesn’t have an alternative option for this. I find the sonos app so complicated to navigate. I listen to a lot of house music, so lm often trying to find less well-known songs and artists an

3 years ago

EbighamContributor I

asked in General feedback and conversation

sonos repair

PSA! Sonos does not repair products out of warranty! You have to buy new. They will give you a 30% discount. My $400 Move will cost me $300 to replace it. I have over $4,000 of Sonos that is now basically Junk! No one can repair Sonos.

9 months ago

NortyponyTrending Lyricist I

posted in General feedback and conversation

Annoyed that devices just disappear

I have 5 Sonos devices. All been working fine. Half way through the day, 4 disappear from the app. Managed to reconnect most, but my beam now won’t connect to the wifi. Wifi is fine, and the connected devices are working. This has happened a few times and is really annoying. Was considering more Sonos devices but not sure it’s worth it now

2 years ago

DogdadHeadliner III

posted in General feedback and conversation

sonos turning off comments by Caroline community manager…

Hey Caroline V..community manager…why do you turn off comments after posting about the latest update on the Arc.. so many people are upset because their system sounds like crap after the update. If you would have left comments on..you’d know this.. not good business Caroline ..

1 year ago

castallaLocal Superstar

posted in Owners café

Why is Yandex music still available via Sonos?

Has Sonos severed or suspended its commercial operations in the Russian Federation given it is engaged in a fascist invasion of a sovereign state and stands accused of war crimes? Yandex Music is a Russian entity.

2 years ago

jnnnnContributor I

asked in General feedback and conversation

HELP! I am trying to return a faulty Arc and sadly Sonos' customer service has been the worst I've ever encountered!

Hello Has anyone recently returned a product? If so can you please let me know how you did this and which method you used to contact Sonos? I’ve contacted the support number live chat, support@sonos.com and even ceo@sonos.com out of sheer desperation but can’t get anywhere! I purchased the product directly from Sonos so if this happened I could rely on their customer service but so far it’s the worst I’ve experienced. I have a faulty Arc and contacted customer support who offered to replace the product. They sent an email the following day which said I would receive a follow up email with options on how to return it. I didn’t receive the follow up email and despite following up that email 4 times and contacting their online chat a further 3 times I am yet to receive any instructions on how to return the faulty item. It’s now been almost month and each time I speak to customer support I get equally evasive replies that I’ll receive an email within 24-48 hours or the representative will

3 months ago

Allan BContributor II

posted in Owners café

Connectivity is absolutely shocking.

I’m at the end of my tether, I’ve supported Sonos for a while now with 13 speakers in my house Play:1’s so a few years old but I have never ever been able to open the app and play music where I want to, I’ve lived with this for years hoping it would be sorted. It is absolutely frustrating. I have a long house and WIFI doesn’t reach end to end so I adopted for a SONOS STP wired network but it’s useless. “Cannot connect to device”; “The device cannot be found”; “unable to add to the queue”; The list goes on … all I want to do is open the app and play some music when I want to, can it be that hard? That’s what I signed up for when I bought the system? I have looked at the network matrix in my browser and everything is “Green” or “Yellow”, no bad connections at all. Instead I end up re-booting router and speakers and after an hour I’ve lost the will to live and my guests are pi$$ed off. The only solution in the online help seems to be restart everything which is frankly not an acceptable

8 days ago

WarriorsContributor I

posted in General feedback and conversation

Deleting use of iPhone and iPad playback

So....just got notice that I will soon not be able to play music stored on my phone. BS. Looks like I need to subscribe to music services. Sonos made a deal with them to force subscriptions? Last Sonos I will buy!!!!

4 years ago

arcadeltEnthusiast I

asked in General feedback and conversation

I want to know who's responsible…

So, exactly who the hell was it that thought it was a good idea that the volume bars in the app now have numbers? It's taking me twice as long to get the volume right…and of course I simply cannot have anything like 22 or 36, because they aren’t divisible by 5 are they. 🤬

2 years ago

Dana MContributor I

posted in General feedback and conversation

DogdadHeadliner III

posted in General feedback and conversation

SONOS has better warranty elsewhere….go figure

Reading some topics here in the SONOS COMMUNITY site and ran across Sonos speakers going dead in a short time with only a 30% discount offered on a replacement. Here in the good old USA, we get a whopping 12 month warranty. However, across the water, they get 24 months. So the question arises , why doesn’t the customer here get the 24 month warranty also.

1 year ago

Ron TateContributor I

posted in Owners café

New to Sonos

Okay, so I am a newbie. I bought this system - 2 Play 1's and a subwoofer for my main living room. My intention is/was to listen to new music and my own iTunes library in good fidelity. The immediate result is this - I can't play my iTunes library because of the error 1002 aggravation that seems to be bothering a lot of you out there and I can't get the Amazon streaming to finish playing one darn song. Yes, yes, I have read all the threads on correcting this. But I am not that sauve or knowledgeable enough to fix it myself. So here's what I'm going to do. I am having the guys come over from where I bought and I will pay them to get this working right. And if they can't, I will return this and find a system that will do what I want it to do. I'm retired and have enough money to get what I want.

6 years ago

Sonon ripped me offContributor I

posted in General feedback and conversation

Sonos abandoned their customers

The only reason I purchased Sonos was for the compatibility with my iPhone. The sales person pointed out Sonos vs other available systems and demonstrated how easy Sonos paired with my iPhone. No streaming apps or other options necessary. So I went full in. My house is totally Sonos linked to my music library and playlists on my iPhone. And now Sonos has killed the only reason it was purchased. I understand technology upgrades, as Sonos seems to force weekly, but now my entire purchase is useless. I'm not on a streaming service, (extra cost) and I don't use a PC for iTunes. Bottom line, I spent a lot of money on Sonos vs Bose, and Sonos abandoned their advertised product. Looking forward to the class action. I'll be first in line!

4 years ago

d.moTrending Lyricist I

asked in General feedback and conversation

Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment. Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May. The website still seems to state it will be useless after the 21 days? David

4 years ago

TheRamblinManAvid Contributor III

posted in General feedback and conversation

Some music drops after Starlink install? Connected by ethernet but interference?

Hello. thanks for reading. Two topics that may be related. I’ve had my Sonos system set up for about 5 years with help from this community. Pretty much no problems after the initial kinks were worked out. I’m in a rural area and had been using Verizon wireless, a grandfathered plan for the house. A few weeks back, we got Starlink and I have that installed with no obstructions. I have the Starlink installed with their router, turned off in bridge mode, with an ethernet adapter, going to a Unifi Router. The router feeds a Unifi switch with various rooms connected by ethernet (even though it obviously goes back to Starlink). Ever since the install, one room in particular (the kitchen) will have music drop out from playing but you can still hear audio from the paired sub. Then the music will return for a while, then drop out again for about 30 seconds. Random. I have unplugged all devices, re-booted the router, plugged them one by one, assigned fixed IP addresses. Worked for

4 months ago

SarahNHeadliner I

posted in General feedback and conversation

How long have you used Sonos and why did you start

Hi everyone. just thought it would be interesting to find out how long you have been using Sonos and what got you into the system. I will go first ☺️:I’ve only had my system since Feb 2022 and it started with me upgrading my TV to an LG OLED. I wanted a nice sound bar to improve the sound and settled on the Beam Gen 2. Quickly after I ended up with 2 One SLs as surrounds and then a Sub Gen 3 joined in the fun. Since then, I’ve gone a bit mad and now own many speakers all around my house. I’ve also always been passionate about music, more so than films so it made sense for me to ditch my very old 1980s hifi system and get a couple of Fives (this was actually the next Sonos step for me after the HT arrangement), to hook up to my turntable, which was much newer than my other hifi components. Immediately the sound was greatly improved from my old tired separates. I quickly bought a nice new little CD player to hook up to the other Five. What Sonos has done for me is get me back into l

8 months ago

Popmaster109Contributor I

asked in General feedback and conversation

Android Functionality Needed

I know some aspects of this topic have already been discussed, however if sonos keeps reading them who knows they may actually make software so full Android functionality can be integrated into all sonos products 😀 I have been told the new era 100 + 300 products do now have Android integration and allows sonos room sound correction software analysis the room and this optimization of these products,can sonos not issue an software update to their older products to allow Android functionality? Also I would like sonos to allow amazon unlimited subscribers to be able to nativity use sonos products through the amazon music app thus giving amazon music uses fun functionality in what and how they play their music via sonos products come on sonos you can do it and finally I hope when sonos release the ARC 2 soundbar they give Android integrated as they do for the era 100 + 200 and also includes Two 2.1 HDMI connectors to allow connection to the TV and a Blu-Ray player or a PS5 Xbox x

10 months ago

brotherundercoverContributor I

posted in Owners café

Smart Homes, Digital Assistants, and Future Proofing with Sonos - Is it Possible? (WWDC 2017 Ponderings)

After seeing the new Siri Home Speaker launch today, one of my chief concerns with my Sonos setup is about future proofing. My curiosity started with my other research in the Sonos forums; I found interesting discussions on the whole DTS/ Dolby 5.1 compatibility as far as the streaming pass through (like Netflix shows with surround sound), as well as physical media (like Blu-Rays, which I rarely use). This got me thinking about whether Sonos would consider patches or firmware updates that allow future compatibility. [u]Soon after, I started thinking about my "smart home" setup. [/u] As of today, I have the following devices: [list][i]Master bedroom - [/i] [*]Amazon Echo Dot (which will soon be releasing the Sonos voice-control update), [*]40" Flat Screen with Chromecast attached [*]Sonos Play 5 [*]Sonos CONNECT Amp attached to vintage Pioneer record player.[/list] Not directly related, I also have the Philips Hue Gen 3 in by bedroom, controlled by the Echo Dot. [i]Living

6 years ago

Belly M

posted in Owners café

Over 200,000 tracks can now be indexed on Bluesound

Just seen a post on the Bluesound forum, their latest BluOS software will now index over 200,000 tracks.

7 years ago

dropdedfredContributor I

asked in General feedback and conversation

Sonos can deactivate any sonos product rendering it useless

l was recently sent an email asking to upgrade and discard my existing speakers. In doing this l could get them blocked and get 30% off a new set up. This raises 2 concerns, 1 my speakers cost me £300 each and trade in value is now £30 and 2 if anyone buys second hand this may already have been done rendering your purchase useless? I must say l am very disappointed in this email, l buy high end stuff to last not to be offered £30 trade in off another 2gen item. Your thoughts please ?

4 years ago

bifftaHeadliner I

asked in General feedback and conversation

Spam via Sonos community or Sonos?

Just received an email linking me to the Sonos community. “vivi4love vivi4love 3 minutes ago Hello Dear Friend, How are you doing Today? Hope you are in good health.I will like to invest in your Country so i want us to have a mutual agreement on this matter.I will provide the money for the investment. For More details contact me so that i can tell you how to go about it .And i also want you to know that the money in common is in a Bank and i need your assistance in transfering the money to your Account for investment purpose. In your next mail i will let you know how to go about It and how you will help me on this. My email address below viviantraore01@gmail.com Vivian Traore” Anyone else had this or similar? It purported to come from the Sonos community and I was prompted to log in to read it. BTW email source was allegedly community@sonos.com

6 years ago

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