The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

Allan BContributor II

Connectivity is absolutely shocking.

I’m at the end of my tether, I’ve supported Sonos for a while now with 13 speakers in my house Play:1’s so a few years old but I have never ever been able to open the app and play music where I want to, I’ve lived with this for years hoping it would be sorted. It is absolutely frustrating. I have a long house and WIFI doesn’t reach end to end so I adopted for a SONOS STP wired network but it’s useless. “Cannot connect to device”; “The device cannot be found”; “unable to add to the queue”; The list goes on … all I want to do is open the app and play some music when I want to, can it be that hard? That’s what I signed up for when I bought the system? I have looked at the network matrix in my browser and everything is “Green” or “Yellow”, no bad connections at all. Instead I end up re-booting router and speakers and after an hour I’ve lost the will to live and my guests are pi$$ed off. The only solution in the online help seems to be restart everything which is frankly not an acceptable

18 days ago

Dana MContributor I

posted in General feedback and conversation

Hey Guys

Hey Team. I’ve had sonos products for 10 years, and they’ve never worked for longer than 2 hours. I’ve tried hard wiring my entire system, I’ve done wifi…. Literally everything. It’s hard to imagine that nothing works, I can’t listen to my music, and these products are still sold. I’ve spoken to sonos support hundreds of times, I reboot my wifi, unplug all of my units daily, yet nothing works. There couldn’t be a more frustrating music platform.

1 year ago

DogdadHeadliner III

posted in General feedback and conversation

d.moTrending Lyricist I

asked in General feedback and conversation

Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment. Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May. The website still seems to state it will be useless after the 21 days? David

4 years ago

TheRamblinManEnthusiast II

posted in General feedback and conversation

Some music drops after Starlink install? Connected by ethernet but interference?

Hello. thanks for reading. Two topics that may be related. I’ve had my Sonos system set up for about 5 years with help from this community. Pretty much no problems after the initial kinks were worked out. I’m in a rural area and had been using Verizon wireless, a grandfathered plan for the house. A few weeks back, we got Starlink and I have that installed with no obstructions. I have the Starlink installed with their router, turned off in bridge mode, with an ethernet adapter, going to a Unifi Router. The router feeds a Unifi switch with various rooms connected by ethernet (even though it obviously goes back to Starlink). Ever since the install, one room in particular (the kitchen) will have music drop out from playing but you can still hear audio from the paired sub. Then the music will return for a while, then drop out again for about 30 seconds. Random. I have unplugged all devices, re-booted the router, plugged them one by one, assigned fixed IP addresses. Worked for

5 months ago

SarahNHeadliner I

posted in General feedback and conversation

How long have you used Sonos and why did you start

Hi everyone. just thought it would be interesting to find out how long you have been using Sonos and what got you into the system. I will go first ☺️:I’ve only had my system since Feb 2022 and it started with me upgrading my TV to an LG OLED. I wanted a nice sound bar to improve the sound and settled on the Beam Gen 2. Quickly after I ended up with 2 One SLs as surrounds and then a Sub Gen 3 joined in the fun. Since then, I’ve gone a bit mad and now own many speakers all around my house. I’ve also always been passionate about music, more so than films so it made sense for me to ditch my very old 1980s hifi system and get a couple of Fives (this was actually the next Sonos step for me after the HT arrangement), to hook up to my turntable, which was much newer than my other hifi components. Immediately the sound was greatly improved from my old tired separates. I quickly bought a nice new little CD player to hook up to the other Five. What Sonos has done for me is get me back into l

9 months ago

Popmaster109Contributor I

asked in General feedback and conversation

Android Functionality Needed

I know some aspects of this topic have already been discussed, however if sonos keeps reading them who knows they may actually make software so full Android functionality can be integrated into all sonos products 😀 I have been told the new era 100 + 300 products do now have Android integration and allows sonos room sound correction software analysis the room and this optimization of these products,can sonos not issue an software update to their older products to allow Android functionality? Also I would like sonos to allow amazon unlimited subscribers to be able to nativity use sonos products through the amazon music app thus giving amazon music uses fun functionality in what and how they play their music via sonos products come on sonos you can do it and finally I hope when sonos release the ARC 2 soundbar they give Android integrated as they do for the era 100 + 200 and also includes Two 2.1 HDMI connectors to allow connection to the TV and a Blu-Ray player or a PS5 Xbox x

10 months ago

brotherundercoverContributor I

posted in Owners café

Smart Homes, Digital Assistants, and Future Proofing with Sonos - Is it Possible? (WWDC 2017 Ponderings)

After seeing the new Siri Home Speaker launch today, one of my chief concerns with my Sonos setup is about future proofing. My curiosity started with my other research in the Sonos forums; I found interesting discussions on the whole DTS/ Dolby 5.1 compatibility as far as the streaming pass through (like Netflix shows with surround sound), as well as physical media (like Blu-Rays, which I rarely use). This got me thinking about whether Sonos would consider patches or firmware updates that allow future compatibility. [u]Soon after, I started thinking about my "smart home" setup. [/u] As of today, I have the following devices: [list][i]Master bedroom - [/i] [*]Amazon Echo Dot (which will soon be releasing the Sonos voice-control update), [*]40" Flat Screen with Chromecast attached [*]Sonos Play 5 [*]Sonos CONNECT Amp attached to vintage Pioneer record player.[/list] Not directly related, I also have the Philips Hue Gen 3 in by bedroom, controlled by the Echo Dot. [i]Living

6 years ago

Belly M

posted in Owners café

Over 200,000 tracks can now be indexed on Bluesound

Just seen a post on the Bluesound forum, their latest BluOS software will now index over 200,000 tracks.

7 years ago

TheBravoCContributor II

asked in Owners café

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App

3 days ago

DogdadHeadliner III

posted in General feedback and conversation

Watch Peter Pee on the new app..

The good, the bad, and the bad…

6 days ago

dropdedfredContributor I

asked in General feedback and conversation

Sonos can deactivate any sonos product rendering it useless

l was recently sent an email asking to upgrade and discard my existing speakers. In doing this l could get them blocked and get 30% off a new set up. This raises 2 concerns, 1 my speakers cost me £300 each and trade in value is now £30 and 2 if anyone buys second hand this may already have been done rendering your purchase useless? I must say l am very disappointed in this email, l buy high end stuff to last not to be offered £30 trade in off another 2gen item. Your thoughts please ?

4 years ago

User582415Contributor II

asked in General feedback and conversation

Can you un-brick a Sonos device?

Several months ago I retired my original Sonos piece, a Connect, and replaced it with the new model. At this time Sonos was bricking old pieces when you replaced them. But as we all know, this caused a major blow-back from customers and supporters and they walked back that decision, announcing that the older devices would not be supported when Sonos 2.0 arrived. The old devices wolud continue to function without upgrades or support. So I decided to haul out my old Connect and put it back to work in my shop. When I went through the setup the device told me it had been retired and couldn’t be added to my system. So, I’m confused. If the device has been retired can it be un-retired? Thanks for your input.

3 years ago

bifftaHeadliner I

asked in General feedback and conversation

Spam via Sonos community or Sonos?

Just received an email linking me to the Sonos community. “vivi4love vivi4love 3 minutes ago Hello Dear Friend, How are you doing Today? Hope you are in good health.I will like to invest in your Country so i want us to have a mutual agreement on this matter.I will provide the money for the investment. For More details contact me so that i can tell you how to go about it .And i also want you to know that the money in common is in a Bank and i need your assistance in transfering the money to your Account for investment purpose. In your next mail i will let you know how to go about It and how you will help me on this. My email address below viviantraore01@gmail.com Vivian Traore” Anyone else had this or similar? It purported to come from the Sonos community and I was prompted to log in to read it. BTW email source was allegedly community@sonos.com

6 years ago

sedorrContributor I

posted in Owners café

I Want Earphones

I have a huge investment in Sonos, with a playbar, a boost, a play 5 (2nd gen), 2 play 3s, a one, 4 play 1s, 2 connect amps, a connect, and now a move. I absolutely LOVE the ability to move around the house and have the same thing playing in all or any rooms, or different things playing in various rooms. Unfortunately, not all the people in my household appreciate music as much as I do, and often balk at anything playing anywhere at all. I would rather get rid of some of them before any of my Sonos gear, but alas, this is not an option. I also have a huge investment, including time, in my music library, and all geared towards use with Sonos. If I can’t listen to Sonos at times due to others being home and not wanting to hear it, my music enjoyment is then sharply limited to what I have stored in my phone and through crappy earphones, which I would rather not wear at all. Now, with the advent of the Move, it would seem that all the elements are there for Sonos to apply that technol

3 years ago

BOL74Avid Contributor I

posted in General feedback and conversation

Can't add new product in The New App

Hi folksAnyone have problem add a new speaker to the app? I just upgrade from the Playbase to a Ray…and the app crashes and i’m stuck. Anyone have the same issue….and yes…i try add the Playbase again but the app crash here as well. I have been in contact with Sonos support,but they could not help me…they say i might just wait a few days utill they have fix the problem.Have a Good Day👍

4 days ago

BobE0302Contributor I

posted in General feedback and conversation

sonos is unusable

We have multiple Sonos components.Playbar w/ sub. Play5. 4 x Play3. 4x Play1. We use the Sonos 2 App. Our WiFi is strong throughout the house. the issues: Speakers get out of sync while playing the same song and when grouped. 2. Speakers will stop playing for no reason. 3. Speakers will not play. 4. speakers will play erratically. Music plays then stops then starts then stops. 5. Speakers will not be found. 6. Music services that previously worked stopped working.These problems are so severe the system is not usable. We will be trashing our entire Sonos system. No amount of troubleshooting has resolved the issues. No information from Sonos (the company) has helped resolve the issue. We have been longtime customers and we are very disappointed in the decline of the business playback quality. Adios Sonos!!!

4 months ago

WobindAvid Contributor I

posted in General feedback and conversation

New Sonos User - Questions and Advice - Is Sonos Good or Not?

Hi there,I have been wanting to try Sonos for some time I decided to jump in and bought 2 x Sone One speakers and a Sonos Five. I must say I love the sound and so far have loved the app as well. Generally I have no complaints, however……I have been reading lately about this big Sonos client support dump a year or so ago when they decided to split an S1 and S2 app so older products could keep working. I read the initial plan was to brick older products. I have also been reading a pile of bad reviews about Sonos support, arrogance, bad updates and so on. I gather many long term customers have left Sonos for other product and seem really annoyed.My question and hope for comments - from those who have been around. Is it safe to start building a system with Sonos. Am I likely in 3 years to have bricked equipment and lack of support. Some people I have read about had spent thousands upon thousands of dollars only to be left in the lurch.I don’t have any problem with equipment being superseded

2 years ago

CazualchatterEnthusiast I

posted in Owners café

Introducing Sonos Voice?

I believe that Sonos will be introducing their own voice assistant accompanying gadget that will permit them to work with the other assistants like Alexa, Google, Cortana, Siri et. al. Saw this in the Privacy Statement Voice control works by your [b][/b]voice enabled Sonos Product “listening” for a specific wake word[b][/b]. Please note that [b][/b]not all Sonos Products are voice enabled.[b][/b] ...and this... Sonos does not retain a copy of your voice recording. Concurrent with the voice recording, your Product will collect data (for example, decibel level at each frequency) about the ambient noise in the room. It is not possible to extract any speech from this type of data. We collect this data to help us improve our speech recognition technology. For example, if you are trying to state a voice command while music is playing, [b][/b]Sonos may improve the technology by lowering the music so that your voice command can be properly understood.[b][/b] Its not about integrat

6 years ago

RWBWIContributor I

posted in General feedback and conversation

Why not make everyone happy in this TWO SONOS World and ensure your existing customers stay loyal

I am a very long time SONOS customer with four distinct systems in four locations with over 30 devices. Almost all of these devices with become legacy in a month. Any new purchased SONOS products will cause incompatibility issues. SONOS I know you are looking to the future but I hate to see you lose me as a customer because now any other player out there puts me in the same position you are. Two apps, two environments! How about this for a solution to keep me and a ton of other SONOS users happy. Build a “New SONOS Bridge; A device that sits in the middle of a “SHARED” system and performs two simple tasks: Be a device that can be grouped from both the OLD and NEW environments Passes music between the two systems If this would require this BRIDGE device to be wired to the network that is okay with me or that this device runs like the MOVE off the WiFi that would be fine with men. Technically this seems like it should be pretty easy to do. I would be willing to pay a reasona

4 years ago

kjhn888Contributor I

posted in Owners café

Start a conversation, ask a question or share your idea

5 years ago

Hornet305Collaborator I

posted in General feedback and conversation

Spaming Private Message

To whom do you report spammers using Private Messages? Specifically "LauraRalph" who uses and email address of sergeantlaurarealph7@gmail.com? Google that address and there's lots of people reporting that across multiple websites (Norton Community, WebRoot,..).

5 years ago

Rob LawsonContributor II

asked in Owners café

Darlite

Hey guys, I was on Facebook today and came across a pretty cool gizmo name Darlite. They have a Kickstarter page. In a nutshell, it's a little device that allows you to play any type of music .https://www.kickstarter.com/projects/darlite/darlite-the-limitless-sonos-experience?ref=3n1r7h That is their Kickstarter page. My question is do you think Sonos will be coming out with this feature anytime soon. I could do without the lights that Darlight has. I just want to be able to play anything that is on my phone via my Sonos Speakers.

6 years ago

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