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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2939 Topics

D
DatawContributor I
asked in Speakers

sub mini

I installed a sub mini with 2 era 100s. I can’t hear any difference with the sub on or off. I called tech support, they were very polite but and they said everything is connected correctly and working correctly. I have used sub woofers for decades. They sound great…I can’t believe Sonos would put out a product that you can’t tell a difference whether it’s on or not.  I think there’s something wrong.  When the unit initially booted you could hear the sound very distinctly.  I have tried multiple musics types and no difference.  Any suggestions??   

5
D
5 months ago
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ChoupixTrending Lyricist I
posted in Speakers

big sub or 2 mini sub

I have 1 arc 2 era 300According to you it would be preferable to put 2 mini sub or 1 suband is it possible to configure 2 mini ?( my piece mesure 40 m2  and  ceiling height 3 mètres)jp  

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Stanley_4
5 months ago
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RetrisContributor I
asked in Speakers

Are there any line in adapter alternatives apart from the one Sonos provides?

Can’t currently get my hands on the adapter that sonos sells separately. Was wondering if anyone has found an alternative. Thanks 

16
I
5 months ago
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tabbottContributor I
asked in Speakers

Adding sonos speakers to an existing system

I have two Play 1 speakers I bought several years ago.  I want to add 2 new speakers to the setup.  Can I run all 4 speakers on the app? 

1
jgatie
5 months ago
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JanCZContributor I
asked in Speakers

TuneIn pauses for 10s during playing each song

Hello.When playing radios through TuneIn app, in almost every song, there's a 10s pause and TuneIn commercial is thrown in. Just the voice says: TuneIn, and the song carries away.Any help how to remove it?Thanks.

1
Airgetlam
5 months ago
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RemmiContributor I
asked in Speakers

Sonos Play 5 Gen 1 repairs

I have a Play 5 Gen 1, dead no Led’s. I have opened the the device and removed the PCB, the  Bridge rectifier, fuse and 2 large cap all tested fine and the caps have an acceptable ESR which appears to be a common problem with other Play 5 posts I have read.  I have no 12 or 24v supply and the SMPS is pulsing and I therefore believe that this my issue, I have also removed and tested both the Mosfet and the Dual Diode but both are fine but did found a direct short on Cap C27850 which I damaged when removing but the short across the pads remains so it not a shorted cap…..does anyone have the values of this cap as I can't measure it now and could you offer any advice regarding this fault?I have 326v at the two large caps C27866 & C27848A Pulsing voltage of 10 - 17v at the 100uf 25v cap C2754 At 2QS02GPin 7 Pulsing voltage od 0 - 6.4vPin 5 Pulsing Voltage of 4.3 - 4.4vRegardsDavid Moderation Edit: Combined two postsI’m attempting to repair my Play 5 Gen one and found the Mosfet TSC08N70

1
Jamie A
5 months ago
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Saman-ShContributor I
asked in Speakers

Poor Audio Quality over USB on iMac > Optical > HDMI > Beam Gen 2

Hi, I have the following setup:USB-C port on a 2020 Apple iMac 27” > Douk Audio USB to TOSLINK Audio Adapter (supporting 44.1K-192KHz/16-24Bit sampling) > Sonos Optical Audio Adapter (Optical to HDMI) > Sonos HDMI Cable > Sonos Beam Gen 2It does work, but the sound quality takes a big hit somewhere in the chain. The sound quality is much better when streaming wirelessly from Spotify versus listening via the above setup (TV Mode on Sonos).Does anyone know why? Is there a solution? Please do not suggest using Airplay. I created the same setup as above with a Bose Smart Soundbar 300 minus the HDMI part since it has built-in TOSLINK input and the sound quality was NOT affected unlike Sonos. 

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S
5 months ago
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LynnieTheGoonerContributor I
asked in Speakers

Bluetooth with Roam SL

I have one Sonos One SL, and one Sonos One speaker. I recently got a bluetooth enabled turntable. Clearly, I would love to use these speakers but they are wifi speakers and not compatible with the turntable. I am looking at the Roam SL. I do see it is bluetooth compatible. I do see I can group it with my other speakers. I understand they would all have to be on the same wifi. But would the Roam SL allow my One SL speakers to play the bluetooth from my turntable? 

1
Airgetlam
5 months ago
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mancaphillContributor I
asked in Speakers

How do i connect a replacement Play:1 to an existing system

I just bought a replacement Play:1 for my two-speaker system and it won’t appear in the app.

1
jgatie
5 months ago
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mistyopticAvid Contributor III
asked in Speakers

Alarm not connecting

We seem to have a regular, but not constant, prolem with the alarm not connecting.Instead of radio we get the chime. It seems to happen most but not all mornings.I’ve noticed that if I stop the alarm, with the play/pause button , and then press the play/pause again immediately, the light flashes white 12 times and then flashes orange three times and then the set radio channel will start to play. This behaviour seems consistent.Tried resetting the unit ( a Symfonisk) and that might seem to help for a day or two, then it starts to misbehave again.. Other times it might go for weeks working normally.Diagnostic 1807590213Any suggestions welcomeModerator edit: combined posts:EDIT - I’d just like to add that when I searched for this topic, nothing came up but now I’ve posted it I’m being shown lots of similar topics. Some problem with the search engine? Have read the other posts, all seem to describe similar issues so will try some of the suggestions

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Sotiris C.
5 months ago
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JordikiContributor I
asked in Speakers

emparejar 2 era 100 stereo

Buenos días tengo dos altavoces sonos era 100  por configurar aún y quiero emparejarlos en estéreo los dos trueplay ,pero mi sistema de móvil es Android. se puede hacer? Moderator edit:Google Translate-Good morning, I have two Sonos speakers that have yet to be configured and I want to pair the two TruePlay speakers in stereo, but my mobile phone system is Android. Can be done?

4
Corry P
5 months ago
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MadraruaAvid Contributor I
posted in Speakers

my connect amp is blowing the fuse in plug

Hi I have a number of amps all working fine bar one which has blown a fuse. Replaced fuse in the plug and it blew that one. Any ideas or do I just send it back? thanks. 

1
Ken_Griffiths
5 months ago
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Jon CrossleyAvid Contributor II
asked in Speakers

Use of Era 100 away from wifi

Once set up on WiFi at home, can Era 100s be used with Bluetooth only away from home?  I’d like to take to a child’s party location where there is no WiFi accessible.Can two still be paired or does that rely on them communicating over WiFi? Thanks

1
ratty
5 months ago
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cnelContributor I
asked in Speakers

sub without arc

Can I use the Sub without the Arc (ordered both but only sub has come and I’m impatient).  In other words, can the sub add bass to the projector speakers without having the Arc installed.

4
Airgetlam
5 months ago
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BigRaddyContributor I
asked in Speakers

Era 100 Tuning

Every time I try to retune my Era 100 after moving it in the room I get a message “something went wrong. We are unable to custom tune your Era 100. Please try again.”I try but to no avail.Any suggestions?

2
B
5 months ago
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eweshereAvid Contributor I
asked in Speakers

Moving Players to New Account

I support tech for friends and over the years, have accumulated devices on my Sonos account that belong entirely to them in their houses. Now I need to move some players from my account to a new one that my friend will own. Other than a factory reset and re-adoption, is there a way to create a new account and move those devices over to it? I will have access to the new account - this is just a bit of bookkeeping and ownership.

2
C
5 months ago
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RaybinContributor I
asked in Speakers

Play 3s flashing Amber but won't reset

I have 2 x sonos play 3 and neither of them will factory reset.  Both were working last week, both software updated last week.  But I changed wifi networks and neither would connect,  so I tried to factory reset both. They both flash amber but will not go any further in the process. I've tried many times and even left them unplugged for 24 hours but still no go! I see others have had this same issue,  but I don't see any resolutions 

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Ken_Griffiths
5 months ago
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pjclarke001Contributor I
asked in Speakers

Using an Amazon Echo with Sonons - which speaker?

Some advice please. Apologies if this is a bit noobie but….I want to add some reasonable quality stereo audio to my living room. My main hi-fi is in another room and it is not feasible to set it up in the living room, due to space and wiring considerations.So I am looking at Sonos, probably a linked pair of Sonos Ones. I already have an Amazon Echo in the room. Given that I am wondering if the best choice is a pair of Sonos One SLs, controlled via Echo/Alexa, that is, is there any benefit in going for the Gen2 over a pair of SLs? My understanding is that the basic speaker is the same but the Gen2 has microphone and smart speaker capability which presumably I don't need. Is that right?I already have the IKEA-badged SONOS speaker (in a third room) which seems to play well with Alexa (I find the Sonos app a bit flaky). Mos of the audio will be live radio or streamed from my audio collection that lives on a connected NAS drive.Also - nice to have - how feasible is it to put the sound from

2
Stanley_4
5 months ago
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Browne7890Contributor I
asked in Speakers

Era 100 System Audio

i added an Era 100 to my system with 3 Play 1. How do i enable group audio to include the new Era 100?

2
Ken_Griffiths
5 months ago
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eriklindgrenContributor I
posted in Speakers

Buy Sonos Sub Gen 2

Tried to buy a sub gen 3 last week but realized it does not work with my many of my older sonos products that I control by my S1 app. The only solution is to find an older sub, gen 2 or even 1. Anyone that can give a recommendation how to find that and where? I’d prefer a serious party and not taking the risk to buy unseen from a private person over the internet

4
E
5 months ago
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Harrison BergeronContributor I
asked in Speakers

sub mini

Can I lay my sub mini on its side?

4
N
5 months ago
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RemmiContributor I
asked in Speakers

Play 5 Gen 1 Mosfet identification pdf or equivalent.

I’m attempting to repair my Play 5 Gen one and found the Mosfet TSC08N70 is dead, I cannot find it online to purchase or a .pdf for its specification to obtain a replacement or equivelent.  Dose anyone have and equivalent part number or a pdf or where I can obtain one.Am I correct in thinking that its a 7 Amp 700v Mosfet?RegardsDavid..

1
Sotiris C.
5 months ago
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scottrucciContributor I
posted in Speakers

ERA 100 speakers outside

We just finished a screened-in porch. Is it safe to mount a pair of ERA 100s near the ceiling of the porch? They will never get wet from rain, but they are exposed to temperature and humidity changes? Will they last out there?

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S
5 months ago
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exit106Avid Contributor III
asked in Speakers

home theatre looses connection when listening to music or radio

I have 11 Sonos speakers around the house, all play flawlessly except for the 4 speakers making the home theatre setup (playbar, sub1, two 3s). The theatre setup plays perfectly while viewing the TV, the problem occurs when I listen to either radio or streaming music to the room. While doing this the music will cutout from a few seconds to about 30sec before continuing. If the home theatre setup is grouped to other rooms all speakers work fine except for the ones making up the home theatre setup. This is a new phenomenon to me. I think I’ve changed the Sonos channels, I’ve  rebooted all appropriate software in more ways then one, nothing seems to work. All home theatre speakers are not wired in and can’t be done. There is one Sonos 1 wired into router at main box. What bugs me is that when watching TV there is no issues, it’s only when listening to music or radio.Diagnostic reports during event is 312130465 or 1098444261Thanks for any help on this

8
E
5 months ago
X
XilinContributor I
posted in Speakers

Sonos One - Music services stop playing after one song and the speaker becomes unresponsive

Hey all,  I’m encountering an issue with my Sonos One that’s driving me crazy and I feel like I tried everything, including reading as many topics and solutions on this forum and what Sonos recommends, so I’m looking for help at this point.  I have two ‘rooms’ setup:The main setup with an Arc, Sub, two rear Play:1s that’s working perfectly - we’ll call this the Arc group A solo Sonos One that we bought around 2018 and has been used for ambiental music, especially at night on Sonos Radio.  Everything has been working perfectly until recently and we’ve been adding/upgrading Sonos products in our system since we started. However, recently (about 1 or so months ago), the Sonos One started behaving weird, stopping and then becoming inaccessible until we unplug and plug it back in. I’ll detail the setup, the problem and what I tried - if anyone has ideas, i’m open to suggestions.   The setup:All speakers are on wireless network The network is served by a fairly high-end Asus router - this is

1
Corry P
5 months ago
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