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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2900 Topics

M
MabdenourContributor I
asked in Speakers

red flashing light on Play:5

My Sonos play 5 (gen 1) is blinking red. Any ideas what it is and how to fix it ?

2
jgatie
5 months ago
M
MartinSkiddyContributor II
posted in Speakers

How to preserve CD quality sound to Era 300s

Thanks to my other post, I learned that two components can used with a stereo pair of 300s, one inserted into each Era 300. however, how can I preserve CD quality sound being sent to the era? I’m assuming that RCA cables would not do so, nor would, a 3.5 line out. What about using an audio extractor inserted into the Era—one with HDMI or a digital coax port?  Hs anyone done this? Side note: I’d love a recommendation on an inexpensive CD player.  The goal is to have a little “legacy station” (play CDs and vinyl) next to my Era 300s.  

5
buzz
5 months ago
S
SnottersContributor I
posted in Speakers

Right speaker of stereo pair always cutting out

I have an issue which is driving me up the wall - I have a pair of Era 100 speakers which worked perfectly well for the first month of their life but now I experience the right speaker not playing anything for up to 20 seconds if I skip to a new track - both on Tidal Connect and Spotify. Every single damn time. I’ve tried moving the right speaker to a different area with less potential interference (i.e. away from gadgets) but it will always cut out whenever I skip through a song or select a new one.I’ve done a bit of research and I gather that setting up a manual IP address may fix the issue. However, I can find no instructions how to do this, other than posts which say “do this, do that” without actually telling you how.Could any kind soul walk me through this please? I’m on Virgin Media and have a strong broadband speed, although I expect the service provider shouldn’t matter. I just want to know where to find the settings, which ones to click on and how to find the ip address. I do

14
Ken_Griffiths
29 days ago
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rdegeus67Contributor I
asked in Speakers

Downgrade Play:1

Dear all, I have 2 identical Play:1 speakers. They both got upgrade to S2. As they were not compliant to our overall Sonos System, we need to downgrade them. Followed the exact process as shared by Sonos. 1 unit downgraded successfully but 1 unit keeps on giving ‘downgrade unsuccessful’ message. Any advice on what to do in addition to the documented process of reset and more options on S2 app would be highly appreciated. Thanks in advance. R

1
Airgetlam
5 months ago
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Marty TsaiContributor I
asked in Speakers

Play music via Bluetooth to stereo-paired Era 100, is it true stereo?

I watched this video from the Sonos official channel. But I am wondering that if we play music via Bluetooth to stereo-paired Era 100, is it a true stereo? For example, one speaker is the left channel, another one is the right channel. Or 2 speakers actually just have the exact same sound out?   

4
M
5 months ago
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IarjonaContributor I
asked in Speakers

Adding my SUB no green light

I have had my SUB for over 8 years, same house, same place, it worked fantastic until 3 weeks ago. I’ve had to do a lot of resetting. Finally 2 of my 4 products are good. When I reset my SUB and try to reinstall I’m not being able to get the green flashing light. I am connecting to the Sub’s WiFi network, but when prompted to push the arrow button I should get a green and white flashing light and light remains white. I only get a white light.thank you in advance  

1
Stanley_4
5 months ago
D
DevokanContributor I
asked in Speakers

Airplay does not work on my Play 5 gen 2

Hi,Since a while, AirPlay does not work anymore with my Sonos Play:5 gen 2. I reset the speaker and Airplay start working again but failed soon after.anybody as any idea of what to do ?Thanks !

1
P
5 months ago
D
DadderzContributor I
asked in Speakers

all speakers turn on ramdom times full volume

Hi all.so I’ve had my speakers running pretty much faultless for the last 7 or so years, but over the last few weeks when we’ve been using them throughout the day and evening they work fine however when we turn them off for what ever reason (bedtime phone calls whatever) they all come on full blast randomly. This could be in the afternoon middle of the night no pattern. They are all up to date, I’ve tried powering down, deleting the app and re installing. This afternoon we turned them off and I removed the last played from the rooms and they have all just blasted out something, seeing as it’s 2030 and the kids were are in bed I just unplugged as quick as I could. any ideas on what else to try as I’m at my wits end With them now  thanks in advance 

5
Stanley_4
5 months ago
M
MartinSkiddyContributor II
asked in Speakers

Are Two Line-Ins into 2 Era 300s Possible?

Currently have two Era 300s set up as a stereo pair, with one speaker connected to my Sony Turntable via its RCA outputs (and Sonos adapter).  Is it technically possible to connect a CD player to my other Era without “confusing” Sonos? I know I could just detach the Vinyl RCAs whenever I want to listen to the CD player, but I’m wondering if it’s possible to have both units each connected to an Era, so that I never have to unhook anything. I’m also uninterested in a mixer, although would consider a low-profile one if that’s all there was. 

6
M
5 months ago
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Nick 14Contributor I
asked in Speakers

trouble connecting era 100

Hi  I have had sonus beam sound bar for a year or so decided to get Era 100 speaker today to create a bit of surround sound trying to connect the Era 100 through the app with little success the beam is working fine but the Era 100 will not connect I’ve tried resetting router and all the other quick fixes but still nothing works has anyone else had these issues  thanks 

5
Stanley_4
5 months ago
G
gfree1Contributor I
asked in Speakers

discontinuous music

Our Sonos system was installed in 2016. More and more often the music is not continuous. On occasion I have unplugged the Sonos control box for a particular room, and it appears to help for a day or so. It is very frustrating. I am wondering if there is a way to reset the entire system, hoping that this might solve the problem. Gary Freeman

3
G
5 months ago
A
Ann1976tomContributor I
asked in Speakers

pairing ray and ones together

I have a Sonos ray can I connect 2 Sonos ones second generations together as a surround sound

1
ratty
5 months ago
J
JLB123Contributor I
asked in Speakers

beam

Bonjour,nous un TV de marque LG placé sur un meuble, il est impossible de placer une barre son devant le TV car on cacherait la cellule pour la télécommande!Est-il possible, sans perdre trop de qualité, de placer une barre son à l’arrière du téléviseur!Merci pour vos réponsesJLB123 

1
Airgetlam
5 months ago
D
DkdickmanContributor I
asked in Speakers

sonos sub won’t connect

My Sonos sub worked fine until I did a simple unplug to move the cord around a different table leg. The last trick I tried was powering down all of my playbar, two S One surrounds, unrelated Play5 and Move so that I could ensure there was no lingering Wi-Fi after power cycling my router. Then once joining the private network of the sub, same problem. No green light, so pressing the flashing “white” button or alternating “white/amber” button is not recognized. Sub simply will not enter into green light status. Yes I powered down the router during many stages of this process and no joy. This never used to be this difficult. What’s going on Sonos?

5
M
4 months ago
E
effetkoContributor I
asked in Speakers

How to join (fusion) multiple Sonos Systems on a single Wi-Fi.

Ok, I’m getting crazy. I have approximately 12 Sonos speakers, that decided to create a bunch of different Sonos Systems. I have 4 systems total on my network.  I tried to unplug everything (modem, router, etc.) and replug in order, but it’s still not working. Is there a way to fusion those different networks in a single one?  If now, what else can I do? One of the really frustrating thing is that some of my pairs are now on seperate network. 

7
E
5 months ago
K
K9posse1Contributor I
posted in Speakers

Sonos cost compared to relability not worth it

IMy sub stopped powering on. As much as a paid for my Sonis I would expect a free or repair or replacement, bit instead Sonos offer me 30% off. Why would I purchase another are more Sonos for the same to occur. Nice sound, but build poorly electronically. Keep you 30%. I sure I can find another set of qualify speakers a5 a better price and better reliability. Very dissatisfied cistomer.

10
D
3 months ago
B
BreseidaContributor I
asked in Speakers

internet

I can’t join my new WiFi. I tried Myriad of times. No luck 

1
106rallye
5 months ago
R
RawmanContributor I
posted in Speakers

Sonos Five HiFi Set Sound Issue

Hello everyone. I have setup my 2 new Sonos Fives with Sub Mini and noticing that one of the speakers sounds like it plays in a mono mode, like if the tweeters were not on or something. I don't know how to better describe the issue... I have tweaked every possible setting that I could think of, but nothing worked. Currently, the music plays through a smart phone and is hooked up using line in connection. Anyone has experienced this? Thanks.

1
ratty
5 months ago
P
Pvfog1Contributor I
asked in Speakers

speaker. ONE SL

It sounds like I have a speaker (one of my One SL speakers) might be blown.  Getting cracking like I haven’t heard since is was a kid back in the 1970s listening to cheap car speakers.  suggestions as to what I need to do?  I have only had for about 2 years +

1
Airgetlam
5 months ago
G
GizmoandenContributor I
asked in Speakers

Sonos arc turns volume up and down automatically

My brand new Sonos arc turns volume up and down automatically.It happens both when streaming music via Spotify or when sound from my television is being transmitted. It happens all the time. Should I contact telephone support or any other good ideas?Thx, Anders

1
Airgetlam
5 months ago
U
User432456Contributor I
asked in Speakers

Play5 first generation gone dead

I have 2 Play 5 gen 1 from 2014. I use the old app to control them. After the last upgrade, both sonos completely  stopped responding. There are no lights. I unplugged and replugged and I restarted the router but no luck. Please help!

1
Ken_Griffiths
5 months ago
I
iansmith1874Contributor I
asked in Speakers

S1 and S2 apps

I have a system which includes 2 Play 5 (gen 1) speakers using the S1 app. I have recently bought a second hand Play 3. When I try the ‘add product’ button on the app it tells me ‘app update needed’. I am concerned that if I update it, the Play 5’s wont work. Would this be the case?

1
buzz
5 months ago
F
fergycoolTrending Lyricist I
posted in Speakers

Frequent pauses leading to a silent device. Power cycling is the only workaround.

(system setup description below).Fairly recently (few months) I started having issues with my system. Basically a device starts pausing, then playing, then pausing. The pauses start being a few seconds every hour or so, but become longer and more frequent until eventually the device is just silent.This happens whether playing music from a file share, streaming from Spotify or Apple Music or playing Radio.This happens to any one of the devices. The only requirement is that it's left playing until it falls over.The only way to resolve the issue is to power cycle it.It is a daily occurence that one device needs to be power cycled.If any support are reading (hopefully not as it’s the weekend!) I've taken the liberty of submitting a diagnostic report whilst this problem was happening:1673763072My setup is:I have a small house, but a large garden with two home offices in the garden and two Play:1 in the garden. Every building is well insulated with foil backed insulation. So Sonosnet does no

22
Airgetlam
1 month ago
N
nfshirleyContributor I
asked in Speakers

Alexa on Era 300s (stereo pair)

HiI have just installed two Era 300s in a stereo pair with a sub. All works fine, except when I added the Alexa voice assistant the music became incredibly muffled as if Alexa was listening all the time. When i removed the voice assistant, it was all ok again.Does anyone have any ideas of how I might resolve this?ThanksNeil 

1
N
5 months ago
A
AndyB999Contributor I
asked in Speakers

Connecting Eversolo DMP 6

HiI have successfully connected a DMP 6 to my 5 and played music throughout my Sonos system.  My question is, if I added a pre amp would this enhance the sound further and increase the volume?  I found that the volume using the DMP 6 was lower then playing without it connected?

4
106rallye
5 months ago
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