Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,244 Topics
  • 6,984 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1244 Topics

K
kgwlunarContributor I
asked in Portable speakers

Reconnecting Bluetooth from android phone to Sonos Roam SL

I have several Sonos speakers around my home and have added a Sonos Roam.  It makes playing audio from podcasts and streaming on my phone through my home system seamless.  I leave the Roam home in its usual place connected to the other devices here and go out with my phone.  The car picks up the bluetooth and plays without even asking.  Smooth.  The problem is when I come home.  I go to the android bluetooth app and on request it connects to the Roam.  Then I go to the Sonos app and try to get it to resume playing that stream.  When I click on the Room Selector button, it shows a list of my sonos devices with my Roam unticked.  So I tick it and mark it done.  But that doesn’t stick.  What seems to work is to untick every device except the Roam then bring the others back on.I must have something set up wrong or be doing it wrong but it sure seems complicated. 

5
K
3 months ago
W
Willy SehmContributor I
posted in Portable speakers

Sonos Move Unresponsive

I've had my Sonos Move for about a year and a half now and about a week ago it suddenly stopped responding completely.I've tried to hold in the power button for thirty seconds on and off of the charge ring, the Move does absolutely nothing, no LEDs light up even briefly. I've tried the same with the Bluetooth button and connect button, same result.I've removed it from charge for 4 days to drain the battery, still nothing.I've charged it over night using the charge ring, still nothing.I've charged it over night using a USB-C connection, still nothing.I've removed the battery and reinserted it as some threads have suggested, still nothing.I've tried to take readings with a multimeter on the battery and charge ring but can't seem to get any readings. (I'm not sure I'm testing them correctly. If anyone has any advise on how to test either I would appreciate it.)I don’t know what else to do.We stay in South Africa, about 180kms from Port Elizabeth and to my knowledge there isn’t a Sonos out

6
W
1 month ago
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hoorayhamContributor I
asked in Portable speakers

Error 1013 when setting up Roam

I’m having issues setting Roam up, fresh out of the box.It asks for a system update but then fails citing Error 1013.I have looked at apps on other devices - nothing is trying to update. I have checked Firewall and there is no issue. I’ve tried with the device closer and further away from the router, but no joy. I have reset the speaker (hold 5 seconds, wait 10). I have rebooted the router. I have restarted my phone. I have tried reinstalling the app on my phone (android). I tried updating through laptop (mac).Does anyone have any other ideas? I’m at loose end here.Thanks.

2
Airgetlam
11 months ago
D
dpcookTrending Lyricist I
posted in Portable speakers

Dead Sonos Roam

I have a Sonos Roam that just stopped working. I bought it in April, 2022 so it is about a year and a half old.Symptoms:Over the past weeks, it has not charged fully on the charging pad. I know it is the Roam and not the pad because I have two Roams and two pads. Swapped them and the other Roam did not have a problem charging. It would charge to 100% if I plugged into the USB-C port. Two days ago, it was dead. Not charging on the pad. When I plug power into the USB port, the red charging light stays on continuously. Actually for over 24 hours at this point. Pressing the button on the back of the speaker does nothing. It doesn’t turn on. It does not try to connect to blue tooth. It has no effect on the red charging light.I’m guessing the battery died and am wondering if there is a fix-it kit much like with the Move. Before I try to take it apart I figured I should talk to the experts…cheers,dan

1
buzz
6 months ago
C
Ck_KingContributor I
asked in Portable speakers

Sonos Roam

Sooo Frustrated; Plz Help?Sonos Roam stopped playing sound..While I could connect/disconnect, & speaker would make connection sounds- no music nor media would play..Checked Bluetooth device settings connection on phone= Everything correct & ph said connected/playing sound thru speaker..(It wasn't)1st tried to turn off & on=Reconnected/Disconnect sounds, but still no sound thru speaker..I unpaired on phone, disconnected from powersourse, turned speaker off & on=Wht light blinking, but Bluetooth Scan could no longer find speaker..*I completed factory reset.. etc.I'd turn it on, white light would blink, then eventually green light blink & stay blinking*Held down power for 2secs to put into pairing, but could Not get into pairing mode??(No blue blinking light)..Tried to hold down power for 5secs & wait for "chime"= Sonos no longer makes ANY sounds @ All..Although appears to still shutdown after 5secs..Tried Factory reset again, tried everything I can think or find,

4
C
7 months ago
M
MachiavelliContributor I
asked in Portable speakers

Charge Indicator on Sonos Roam SL

The orange light keeps blinking on my new Roam SL when plugged in and charging. The unit was 100% charged and then discharged to 90%, with first use. I then plugged it into my computer using the supplied USB C cable. The app shows charging and at 91% but an orange light is flashing. The website says the orange light will flash if depleted (see https://support.sonos.com/en-au/article/charging-your-sonos-roam-or-roam-sl). It was not flashing when connected to a wall charger vs computer (5V/3A USB). So, what does the flashing orange light mean in this case? Also I can only find statements on how long it takes to partially charge the unit.  How long does it take to fully charge the unit from 0% to 100%, say using a fast charger (i.e.full capacity)?

3
Corry P
11 days ago
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Wingnut52Contributor I
posted in Portable speakers

roam shows in the app as not connected

I am having an issue with my Sonos roam speaker. The battery ran flat after which it would not connect to the app, so I did a factory reset reconnected to the app connected to Wi-Fi but currently the device appears as not connected. I am having an issue with my Sonos roam speaker. The battery ran flat after which it would not connect to the app, so I did a factory reset reconnected to the app connected to Wi-Fi but currently the device appears as not connected. I have tried to connect it to the app however, after repeated attempts, shutting it down starting it up. Turning off the router dancing on my head for six minutes. It continues to not connect to the Sonos app. Ironically, now the device doesn’t appear to turn off even when I hold the off button down for 10 to 20 minutes. 

4
Ken_Griffiths
1 year ago
R
Rocket girlContributor I
asked in Portable speakers

sonos roam

I am travelling and have my Sonos roam with me . The blue light is flashing but roam is not showing up on my Bluetooth list .. thus I cannot connect any suggestions ? 

1
G
2 years ago
B
BloomingsContributor I
asked in Portable speakers

Sonos Roam

I am having difficulty in setting up thee Sonos Roam.It will not connect to my network

6
Corry P
2 years ago
A
AshaContributor I
asked in Portable speakers

Melting Roam Charging Cable

My Sonos Roam charging port started melting and now wont charge. It’s less than a year old. It could have caused a fire in my house. Please can a replacement Sonos Roam be arranged? 

1
buzz
6 months ago
P
Pedro123Contributor I
asked in Portable speakers

sonos move 2 charging issues

Brand new Sonos move 2 won’t charge regardless any type of power input. I tried resetting it and the battery remains at 13%. Is this a common hardware or software defect of the move 2 or did I get a dud?

1
AjTrek1
2 months ago
boback
bobackContributor III
asked in Portable speakers

Sonos Roam Disconnects Bluetooth and Freezes Every Time Certain Online Videos are Played

 I like to use my Roam as a computer speaker. I have issues where Sonos bluetooth frequently disconnects. What seems to trigger the disconnection is when while listening to music on a music player or web-browser and I play a second audio stream on some web videos on any browser (usually Twitter video) all my audio mutes and Sonos freezes and becomes unresponsive. The only way to reconnect is a hard Roam reboot.The issue only happens on Windows 10 (I tested two Windows 10 computers). The issue does not happen with Sonos Move or other bluetooth devices (airpods or UE speaker), only the Sonos Roam. I was sent a new Roam by Sonos, and both the old and new Roam have the same glitch.Try to reproduce the error on Windows 10 yourself. It happens every time I play this video with another audio stream running in the background. I would say about 50% of the videos off Twitter trigger this same issue.https://twitter.com/BarackObama/status/1555221890372861952

0
boback
1 year ago
M
mickrideContributor I
asked in Portable speakers

Compatibility

As long as I downgrade the Sonos Move in the S2 app can I use a Sonos Move on the same system with a Sonos Play 3?

3
Stanley_4
5 months ago
D
DjimmContributor I
posted in Portable speakers

Sonos Move no longer visible cannot connect to APP

I have a Sonos move that is now out of warranty. Without any warning last month November 2024 i lost connectivity of move and could not add to my APP S2. I have attempted multiply fixes with Sonos Support to no avail, who now advise me that as machine is not in warranty all they can offer is a replacement voucher, this is my 5th Sonos product that i have purchased without any issues.So disappointed with the response by Sonos and am now seriously considering purchasing a different speaker, £300.00 for a machine that lasted just over 2 years and then to have Sonos accept no responsibility for a flaw that if researched is clearly there doing. So disappointed with the product- imagine selling something that has compatibility issues with specific wifi settings\channels- i have had no changes with my network recently and the Move has not been damaged in any way, really poor by Sonos.

6
H
4 months ago
C
ClairusContributor I
asked in Portable speakers

Move - got it today, tempted to send it back....

Hi My Move arrived this morning, but so far it seems pretty terrible from a connectivity perspective:It constantly tells me the system can’t be found, I can’t connect my Amazon Music service (despite getting the Amazon message saying it had been approved).It’s currently working, connected to my boyfriend’s phone and playing via bluetooth, but surely my app should be able to find the system? It’s just constantly whirring on the ‘searching’ wheelI’m so disappointed! 

3
Ken_Griffiths
2 years ago
J
James BlondeAvid Contributor I
asked in Portable speakers

Possible to use trueplay device to configure a different room?

Is it possible to use a Trueplay device (a Roam for example) to configure your wider system, rather than use an iPhone?Reason I ask is I no longer have an iPhone after I left my last job, and I use personally use Android.  So I no longer have a mobile phone that works with Trueplay.  (my wife still has an ancient iPhone, so can use that if I really need to).  But I do have a trueplay speaker - the Roam - in the kitchen.Anyway to use the mic from the Roam to configure my Living Room set up? 

4
ratty
2 years ago
R
ruinmcorreiaContributor I
asked in Portable speakers

Conecting four Move speakers to the same system

Hi there, I have four Move speakers and I want to connect them all to the same system so I can add them in the Sonos app, but when I go to my system in the app, it only shows two. What seems to me is that two moves are in one system and the other two in another. How do I make the four moves belong to the same system. Just a note, the four moves are registered in the same email account. Thanks for your help in advance!

2
R
11 months ago
R
rocknrolljonContributor I
asked in Portable speakers

Sonos Roam on Wireless Pad

I’ve recently been gifted a Sonos Roam… Can anyone tell me if I purchase the Qi wireless charger, will the Sonos Roam be able to be left powered on permanently and act as a 24/7 Wi-Fi speaker without auto powering off?Ideally want to use it for 24/7 voice assistant for Alexa and not have to manually power it on to use.Thanks

2
BMF
1 year ago
B
B0bbContributor I
asked in Portable speakers

How to use a bridge on S2 with Player3 and Move

I have an older Bridge and if I remember correctly I was informed that it was no longer needed for S1 and player 3. I   have switched over to S2 for my player 3 and added a Move as well. Is there anyway to use my older  bridge on s2 for these two products and is it worth the effort? If not is there a way to sell it that it others can use it? TY Bob

2
AjTrek1
3 years ago
H
HarveyMearsContributor I
asked in Portable speakers

ROAM connectivity

Has anyone found a bluetooth adapter that will connect a non-bluetooth audio line output with a Sonos ROAM? I have no wifi available (caravan use) and want to connect an old TV line output or an old audio CD player via a bluetooth interface that is compatible with Sonon ROAM.

2
H
3 months ago
A
attacama40Headliner I
asked in Portable speakers

Struggling with Roam Setup - Previously Working

Afternoon all.Bought a Roam on pre order ages back. It arrived in good time, was installed and worked a treat. A week later I lost it! Long story. Yesterday it turned up …. another long story.It no longer shows in my S2 app or environment. So I thought, lets add it again. But no joy.Just to add, I bought a Sonos wireless charger base for it, charged it and that seems be working well.But I cannot get it to show the green light. If I remember well, if I get to that point, the app should see it?I can get it to flash blue. I can get it to show white light. But I’m missing something in re-adding it to my environment.Appreciate any advice or procedure or link that can get me up and listening again.Many thanks in advance

3
A
2 years ago
C
chizwizContributor II
asked in Portable speakers

demonic backwords voices suddenly playing out of Move?!

My Move, out of nowhere, started playing these mixed voices, like a records playing backwords.  My wife was so creeped out, she wants to throw every Sonos we have in the whole house in the trash and might them on fire.   It is super creepy.  Seriously.  WTF is going on.  She paused it, then unpaused to make the video, but these sounds started in the bathroom while we were watching TV in the bedroom. Here is a YouTube short I made of it, cause I can't post a video here, only pictures. https://youtube.com/shorts/OJ-869INwEs?feature=share      

1
bockersjv
10 months ago
74tattoo
74tattooContributor I
posted in Portable speakers

Roam not waking

My Roam is not waking up. When i recieved it i set up my Roam and tested it. After a while i tried to start it again and it wouldnt. It just showed as not connected in the App. And nothing i have tried with the Sonos help page helps. And now it dosent appear in app either. Any suggestions?? 🤔🤔

2
Ken_Griffiths
3 years ago
A
AshaContributor I
posted in Portable speakers

melting charging port

My Sonos Roam Charging port has started melting and now won’t charge. It’s less than a year old. It could have caused a fire in my home. See image attached.  Please could someone contact me to arrange for a replacement Sonos roam? 

1
Corry P
6 months ago
J
JCHard2Contributor I
asked in Portable speakers

Connecting a Roam Speaker to a Ray Soundbar

Will a Sonos Boost help with the strength of connecting a Roam Speaker to a Ray Soundbar with a Ethernet cable for outdoor listening capabilities?I currently have the Roam connected to the Ray but suffer drop outs when I bring the Roam outdoors 

1
ratty
5 months ago
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