Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,190 Topics
  • 6,736 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1190 Topics

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epiccionContributor I
asked in Portable speakers

Cannot connect Roam at all

I have owned a Roam for about a year now and it used to work perfectly fine, I only ever used it via Bluetooth and played music from Spotify on my phone, pretty much never opened the Sonos app. I got a new phone recently and had to reconnect my Roam. This has proven impossible. I have tried everything on the app to connect, I am able to get to the stage where the speaker connects with my Wi-Fi but after that I get a message telling me to power the speaker off then turn it back on to finish setup. When I do this, the app forgets the speaker (cannot find the product) and I don’t know what to do besides start over again. I want to connect via Bluetooth but it seems I cannot until this setup is finished, as the speaker does not show up as an option to pair in Bluetooth in my phone settings. Has anyone had a similar experience? I just want to be able to use my speaker again.

3
E
4 months ago
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BradBurlesonContributor I
posted in Portable speakers

Faulty Sonos Roam Charger: Melted and Burned

Last month, we smelled smoke coming from the room where our Roam was located. We ran to it, to find a terrible chemical smell and saw smoke coming from the speaker. The charger was their branded product and was smoking. We immediately unplugged it, burning our fingers in the process. We reached out right away. Sonos said they were replacing the speaker 3 weeks ago, even though I am uncomfortable receiving the same product. They’ve now gone silent. We burned our fingers unplugging this. They offered nothing in terms of any form of apology or compensation. We are now up to Level 3 customer service, which has proven to be as subpar as the first two levels. I’ve googled and there are multiple people who have had this issue. I have a client who specializes in class action lawsuits. Has anyone else had this kind of issue and was harmed? I’m wondering if I should reach out to them for guidance. Sonos won’t allow video posting here but here’s a screenshot of the smoke and melting from their So

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buzz
2 months ago
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Stephen_55Contributor I
posted in Portable speakers

Sonos Move repeatedly goes offline

I enjoy most of my Sonos products and they usually work well. The Sonos Move is a big fail, in my opinion. I have multiple Sonos products (Play5’s, Play3’s, a One, aPort, a Playbase) on SonosNet, except, of course, the Move, which frequently goes offline and cannot be brought back without a reboot. I believe that the fundamental flaw is that the “Mixed” SonosNet/wifi does not work. I have a Linksys Velop system with SonosNet on a dedicated channel (11). The Move often goes offline, sometimes after being used in a different location, sometimes if a node has to be reset, or sometimes for no apparent reason.  The only thing that works is resetting the Move and adding it as if it were a new component.  It’s easier than taking down my whole network with a router reboot - which is NOT an adequate answer. Sonos always want to know what router you are using, what bands, what channels and other details that don't really matter. The Move apparently needs the option to be on the SonosNet like eve

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G
2 years ago
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wilsotobiancoContributor I
asked in Portable speakers

Sonos Roam cutting out songs every second using Spotify or Bluetooth

I’ve just bought a Sonos Roam for my trip to South America hoping to get a good experience “roaming” around with this device. Unfortunately this device seems to be broken, and the experience hasn’t been great.The main indicator is that the top status light keeps changing from white to ~orange/yellow. When I try to play a song the volume keeps resetting to ¼ of the volume, and every time this happens the songs gets played for half a second (or less) and then it’s dead silence for a second. I’ve been able to have it play music after combining some clicks between the play and mic buttons and suddenly and randomly it just works for a while until you change the songs or album. I’ve tried to factory reset it, create a new Sonos system, update the firmware using the Android app, the MacOS app, and nothing. It just doesn’t work. This is very annoying as I am far from home and cannot go back to the store and return it. Any help is appreciated.

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W
2 years ago
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TmackContributor I
asked in Portable speakers

Problems with software update

Trying to update new “Move” to my existing system and Move update  is required but it continues to error out .  Help  ... this is a brand new product. 

3
Sotiris C.
10 months ago
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Daniel C.Trending Lyricist I
posted in Portable speakers

Sonos Move not playing with other speakers

Just about had it with Sonos to be quite frank, issue after issue after issue.. the new one is that my Move (which has worked perfectly with other speakers) has decided now that it no longer likes working with the other speakers on my network. It’ll show as if it’s playing on the app but nothing is happening. If I start playing music on one speaker and then add it to the group the track will stop, then start again on the move but no longer on the original speaker. Likewise if I start on the move and group another speaker it’ll stop playing altogether and start again on the new speaker. I’ve rebooted the speaker I’ve reset my router I’ve unplugged the Ethernet from one of my speakers so that they’re all connecting via WiFi It’s not a distance issue as the router and move are fairly close.. any suggestions.. as I say, pretty fed up with this now. I just want the system to work as it should. 

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melvimbe
25 days ago
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Mike WillAvid Contributor I
asked in Portable speakers

Move - WiFi 4

A new feature on my Ubiquiti Dream Pro router (https://www.ui.com/consoles) shows my Sonos Move using the WiFi 4 standard.  Is it possible to change that so Move uses WiFi 5?

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M
2 years ago
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Glen Ashby yContributor I
posted in Portable speakers

Unable to group My Devices

HiI have used Sonos for years and have always been able to set up groups etc from my 9 speakers that I have - I have a picture of Sonos Ones, Moves, Play Ones & Play 3s plus a player and sub This morning I am unable to connect any into groups with the error message coming up saying “Unable to Connect to that Device”This is happening via my IOS App on my iPhone 12 - both of which are up to date i.e. no updates required and is also the same via the App on my MacBook I have rebooted the devices, rebooted the speakers, deleted the apps and reinstalled them & finally rebooted the wifi connection Any ideas anyone as I have been unable to find anything on the help pages here ? 

2
G
3 years ago
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RolloTomasiContributor I
posted in Portable speakers

Annoying chimes from Move gen1

I have a Move set up in my home office that is usually in bluetooth mode so it auto-connects to my Samsung monitor. I use the Move for meeting audio from my laptop, which is connected via HDMI to my monitor.The move will emit a long chime, usually in the early hours of the morning. I’m guessing that this is something to do with it identifying a device to pair to?Anyhow, it can wake me up so I’d like to see how I can disable the audio notification or prevent it from happening. I’ve tried putting the Move into standby but it seems to switch itself on after a while.

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Ken_Griffiths
5 months ago
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JackieajgContributor I
posted in Portable speakers

xfinity

I have read everything about trying to connect to xfinity WiFi. I understand not one word of it.  Seems the answer is to return the Sonos and buy Something else  Too bad I love all my Sonos products that work fine at my other house. But this house will have to find something new 

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jgatie
1 year ago
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Mr TomContributor I
asked in Portable speakers

Roam SL - Volume goes up and down

I have a Roam SL that is experiencing a strange issue. The speaker will start at a low volume and increase to whatever the setting is on the app(s). It will then decrease moments later. It almost feels like it is going quiet to “listen” but it’s an SL without a microphone. I notice in the Sonos app that the volume slider is not decreasing however the output from the speaker is. For example the volume is set for the middle at 55% and seems quiet, but then it gets louder. This is a new device for me and originally only had it connected to the Sonos network and did not have it automatically connected to Bluetooth. When I experienced this issue I took it off the Sonos network and connected it to Bluetooth. I have:Timed the occurrences of the volume reductions and not noticed that they occurred consistently. Changed the position of the device (standing on end, laying on its side etc) and not noticed anything.  “Forgot” the device and re-installed to the system 

3
M
6 months ago
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ShakerhillContributor I
asked in Portable speakers

unable to play Amazon Music on Move

 I am getting an error message "Cannot connect to Amazon Music". I have deleted and re-installed Amazon Musica number of times and I can reach Amazon Music through an iPad device. I can access Youtube Music. Any thoughts?

6
S
4 months ago
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MidFContributor II
asked in Portable speakers

Can't group stereo-paired Move speakers with my gen2 Play:5

At my office, I’ve successfully set up and stereo paired 2 Move speakers and also wirelessly set up my Gen2 Play:5 to the same wifi network (both listed as WM: 1). I have no problems playing music on either the Move speakers or just on the Play:5. When I start playing on the Move speakers or the Play:5 and then group with the other Room, the Sonos app shows the little music playing bars on both rooms. But no sound comes out of the speaker(s) I just checked to be grouped. So, if I’m playing on the Play:5 and check to group the Move speakers, all looks normal on the Sonos 2 app but no sound comes from the Move speakers. And vice versa - start with the Move speakers, group with the Play:5, get no sound from the Play:5.I don’t know if this is relevant, but I think I read in some Sonos community thread that problems grouping with Moves could be alleviated by setting up the Move speakers on the 5Ghz band and maybe selecting a different channel. This is a little out of my depth, but I don’t s

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James L.
3 years ago
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PatNacContributor I
posted in Portable speakers

Can the Move eventually be stereo paired in bluetooth?

The recent price drops on some Sonos products tempted me to buy 2 Move in Lunar White. I just cannot be happier that I can use these outdoors through wifi and play stereo music! What is unfortunate and seems to have been a topic discussed (and closed) is using the Move in a stereo pair through bluetooth. That of course would be wonderful if and when we do take them where wifi is not available. The question I have is it possible for a firmware update to enable this function? If it cannot be done then there is no point of futher inquiry, but if it can be at least it would provide some hope that Sonos can address the issue. As the current product, and the revised one apparently not far off, gain popularity and sales support an effort by Sonos a firmware update would be justifiable (if again it is even posisble). 

2
K
10 months ago
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ChristianDenmarkContributor I
posted in Portable speakers

Move is not charging in ring

HiI just got a Move, at first all seams to work fine, but after some hours on the charging ring it just stoped working. The battery was flat and it didn't charge on the ring. Charling directly with USB-C works fine and it connects and play fine. The charging indicator on the app is only on when the USB-C is connected. I have tried multiple outlets (they all works for all other devices). I have tried to measure the power from the connectors on the ring using a voltmeter, no indication of any output. Any fix ? Regards Christian

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Mark P
3 years ago
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dubonvinContributor I
asked in Portable speakers

Sonos Roam not going into bluetooth mode

I’m traveling with my Sonos Roam and can’t get the Bluetooth function to work. I’ve had it for a few years so it’s set up on the Sonos app (on my home WiFi network) and I have used it as a Bluetooth device in the past. I’ve read every post I could find and nothing has worked. As others have mentioned, I can’t connect it to my hotel’s wifi because the login requires a room number ( not a password). Might anyone have a suggestion? I usually travel with a cheap JBL Bluetooth speaker and I’ve never had an issue .. I brought the Sonos to treat myself as I’m gong for a long stretch.  Thank you!

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Airgetlam
2 months ago
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Michael.KlineContributor I
asked in Portable speakers

issues connecting Move 2 to Xfinity XB8 Gateway with Eero

I am unable to connect my Move 2 to my Xfinity XB8 gateway. I also have the gateway connected to an Eero mesh network.when I login to the Xfinity app, I see that my Sonos speaker is connect with a “strong signal”. I have paused and unpaused which does nothing.the Sonos app does not show any devices however and the “account”, “services” and “system” menu options are greyed out. I was on with customer support for an hour and have restarted the router, rebooted the speaker and restarted the app multiple times.I suspect it may be the mesh network but I am less familiar with that.  ideas?  

3
Stanley_4
2 months ago
M
mistyopticAvid Contributor III
asked in Portable speakers

Roam pair as a seperate system?

Forgive me if this has already been covered but my search didn’t find it. I would like to make my Roams a separate system for travel/holidays. I want the facility of a stereo pair so, as I understand it, Bluetooth doesn’t do what I want. If I try and reset them to do this and reset the app, then as soon as I log in with my email address, the app goes looking for the rest of the system it knows I have. Then it doesn’t seem to want me to connect to another network because it can’t find everything. My question: Do I need to create a new Sonos account with a different email so that I can have another “household”, or am I missing something obvious? TIA

4
M
1 year ago
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Blue WaterContributor I
asked in Portable speakers

Move speaker goes offline

I have iPhone S2 app move speaker that I want to use on the porch. it plays but goes offline in my app so I can’t control it. if I turn off and on again it will show up in the app but goes offline after a little while but plays so WiFi connection is there. anyone know what to do?

4
B
1 year ago
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Dany1974Contributor I
asked in Portable speakers

Move

Bonjour, j’ai deux one et un Sub que je peux faire jouer en même temps. Est-il possible d’ajouter un Move en plus et qu’il puisse jouer aussi en même temps que ce que j’ai déjà ? Merci

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G
1 year ago
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daveodContributor I
asked in Portable speakers

Grouping roam with Stereo paired Fives, instead of swapping.

I am trying to get the “grouping” function working. I am listening on a roam, I press the Play/Pause button, wait for the two tones, and it swaps music to the my stereo paired Fives. I have pressed for a shorter period and it just pauses the music. Any idea how to get it to group with the Fives not swap to them?

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D
2 years ago
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Luciano75Contributor I
asked in Portable speakers

Sonos Play 5 with Sonos Move

It´s posible config 2 Sonos Play 5, with 2 Sonos Move in the same room?

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L
2 years ago
Jonas58
Jonas58Contributor I
asked in Portable speakers

Low volume on Move

The volume of the Move is very low. I can't increase it. It used to be twice as loud. I use it with iPnone and iPad. Moderator edit: changed “Move One” to “Move” to avoid confusion (Move or One?)

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G
7 months ago
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gazalooContributor I
asked in Portable speakers

Roam reverts to previous network

Hoping this will help some others overcome this funky software.I set up a pair of Roam devices on network A.I then needed to change them to network B.I hard reset both Roam devices and connected them successfully to network B.Less than 30s later, they disconnected from network B and reconnected themselves to network A.Solution:go to System > Network > Manage Networks > click network A > Remove restart your phone (to make sure Sonos app is not running!) reset your device follow the procedure to add a new device and you should be good to go

4
G
9 months ago
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MollieAContributor I
asked in Portable speakers

trouble getting my Sonos Move to stay connected

I have been trying to get my Sonos Move to connect to my app or the internet for a few days now. It will connect to one or the other, but not to both. I have restarted it, trouble shooted, anything the troubleshooting part of the Sonos website told me to do. Eventually it tells me “connected, you may not see it on the system, you can fix that in the app” and it makes me start all over again. 

1
Airgetlam
1 year ago
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