Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,268 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4638 Topics

T
tomhollowayContributor I
asked in Home theater

Hisense and Beam

Hi all. I have a Hisense 43p6 and and a brand new beam. I’ve followed the Sonos prompts and I’ve enabled CEC on the TV and also selected ARC for the audio out, but I get no sound. I’ve tried it with both Dolby and PMC.The tv says it’s receiving the HCMI 4 signal, and the beam is working with my other Sonos devices just fine for music, but I can’t get anything going through the TV.Oh, and I’ve read the other Hisense threads on here already too.Please help! 

1
Rowena B.
3 years ago
Majo133
Majo133Enthusiast I
asked in Home theater

ERA's 300 center channel not working if connected as surrounds to ARC/SUB

As i pointed out in my Dolby ATMOS TrueHD test file analysis. There is this weird behaviour, where ERAs center channel is not playing anything at all. Only speakers that are involved are upfiring ans side speakers.This is also true for ATMOS music played via Apple Music or even Stereo music via Apple Music or Spotify. Center channel is just “dead”.Is this intentional or a bug?

30
R
1 year ago
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mwmimsContributor I
posted in Home theater

Sonos Arc Soundbar Sound Cuts Out Randomly

New Sonos User and purchased the Sonos ARC version exclusive with CostcoTV: QN55Q6DAAFXZAApple TV: A1842(32GB), tvOS 15.1.1Sonos App version: 13.3.3, Sonos OS S2Audio In: Silence 2.0(<----what is this?)I am using an existing HDMI cable from my Apple TV to my Samsung TV. Using the Sonos provided HDMI cable from my TV(ARC line) to the Sonos SoundbarHad everything installed on Wed 11/10/21 and excited about all the great things I had heard about the quality. Since they we have been trying to find a solution to an ongoing issue. The sound stops working when going into apps and hoping around channels via our Direct Tv Stream App. The fix thus far is to just keep clicking back and forth between channels and usually the sound comes back. When it does not after multiple attempts, we close out the Direct Tv App and re-open and then it can work again.Also has effected other apps(Hulu, HBO, Showtime, YouTube) seemingly at random. Again, can try hopping around some in hopes in works or close/re

7
M
2 years ago
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anonymousazTrending Lyricist I
posted in Home theater

Xbox Series X settings

New Sonos Arc owner here. I’ve no idea what the Xbox Series X(or my TV-Vizio P75-C1) audio settings should be. It’s set up/connected to my TV fine(HDMI-arc), but no idea for optimizations. Any advice welcome...

18
Airgetlam
3 years ago
A
ArborgContributor I
posted in Home theater

Random 1 sec audio drop when playing Dolby Atmos from Apple TV 4K

Hi. I've seen some people describing loud sound pop and Audio loss when playing Dolby Atmos from Apple TV 4K and Sonos Arc. I don't experience loud pop, but I do experience Audio loss for approx. 1 second at random places when watching content with Dolby Atmos.My setup in short is: Apple TV 4K -> [Belkin High-Speed 4K/8K cable] -> Samsung QE75 [eArc] <- [Sonos cable] Sonos Arc (WiFi: One + One SL + Sub )I've been in contact with Sonos support Norway, and we've done some troubleshooting, but we haven't found a solution yet.My observations so far:Sound drops out for 1 second when playing content with Dolby Atmos from tv, HBO Max or Netflix from Apple TV 4K. Sound does NOT drop out when playing content with Dolby Atmos from tv, HBO Max or Netflix directly from Samsung TV. Once Dolby Atmos sound completely disappeared when I was watching a movie with Dolby Atmos. Every content I played from Apple TV with Dolby Atmos consistently had no sound. Tried tv, HBO Max, Netflix and demo

72
R
1 month ago
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User846049Contributor I
asked in Home theater

Arc Philips Hue Sync Box no eArc

I have an original LG oled B6 TV which does not have eArc.Currently I am using a Denon 5.1.4 setup and have my sources plugged into the Denon and my 2nd HDMI out into the Syncbox, everything works perfectly.Is the HDMI on the Arc bi directional?Would this workSources-SyncBox-Arc-TVAs from my understanding going this other route loses me Hi Res audioSources-SyncBox-TV-Arc as wouldSources-TV-SyncBox-ARC which would also render the syncbox useless

3
Ken_Griffiths
2 years ago
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Lucky DragonContributor I
posted in Home theater

Does Beam Gen 2 & Mini Sub really support Dolby Atmos or any Surround Sound

Back in January 2023, I decided to treat myself to a full entertainment system upgrade for my bedroom, replacing my 8 year old TV, PS4, and FireTv Stick with a 2022 LG C2 EVO, PS5, AppleTV 4K, and Sonos Beam gen2 + Mini Sub.At first I was really happy with the Sonos setup from a sound quality perspective particularly with music, but I struggled with getting surround sound to work. No matter how many times I ran Trueplay front audio sounded further away in front of me and rear audio sounded right in front of me. Left to right surround effects are only really noticeably if my face is within 12 inches of the Beam; I used SpiderMan No Way Home on AppleTV 4K (bought and downloaded not streamed) and some other sources recommended on the internet for testing surround sound.After reading countless posts on this board and others I update my TV’s setting to Passthrough Audio, eARC enabled, and HDMI settings to Bitstream. No change in surround quality, but I did see it now says Dolby Atmos in the

16
L
8 months ago
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bdmoore43Contributor I
posted in Home theater

Sonos App Not Connecting to Sonos Beam

Sonos App (iOS) is not able to connect Sonos Beam to network. Right around the time of the most recent App update (13.0.4 on 4/6), suddenly my Sonos Beam dropped off my list of devices accessible via Airplay, and it was no longer showing up in my Spotify list of eligible speakers. Attempted a factory reset and to say the least...there were a lot of reconnection attempts required, where it wouldn’t pick up the network. During a single connection window, managed to get it set back up with Alexa.Not long after, however, the Sonos app promptly disconnected again, and has been that way since (past two days). The app complains all devices are disconnected, is completely unable to detect the Beam unless I attempt a new device setup through bluetooth, the Beam itself never returned to the list of eligible Airplay devices, and any attempts in the app to reconnect the device to the WiFi say the network is inaccessible. However, all the Alexa-enabled features of the device are working just fine (

1
Corry P
3 years ago
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tjleonardContributor I
posted in Home theater

Sound cutting in and out frequently

I have been having trouble with my Sonos Arc. I just received it in the last few weeks and the audio cutting out is driving me crazy. Sound Cutting in and out:The issue I have been having with my Sonos Arc is where the sound cuts out for about ¼ to 1/2 a second and comes right back. I can watching flawlessly for an hour and it not happen, and then it happens every 5 to 10 seconds.  Setup:TV: LG UN8500, pass through turned on, if I change this to PCM or auto, instead of cut outs, I hear a kind of staticky weird slight garble?SYSTEM: Sonos Arc paired with two rear Sonos Play One SL, for surround sound speakers, and Sonos sub gen 3STREAMING DEVICE: Nvidia Shield Pro (2019) My issue: I have been experiencing the sound cutting in and out on my Sonos Arc during playback. I am using 8k hdmi cables. I mainly watch with Plex, but also happening in Netflix.  I went ahead and submitted diagnostics a few minutes ago, 159989773, just in case it’s useful. 

16
J
3 years ago
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cfrangerContributor I
posted in Home theater

Sonos Arc Connection Samsung Frame TV

I have recently purchased a 65” Samsung Frame TV and a Sonos Arc, they preform great and I love the sound from the Arc.The issue I’m finding is that under certian circumstances the Sonos does not connect porpoerly to the TV. I find that after the TV has been in the Media mode (displaying art work) for some time when I switch to TV the Sonos does not either connect or power up. The TV reverts to internal speaker and I have to go into settings to and change it. It works fine once this is done and even if you go from media and back to TV the Sonos remains working, it really seems to take some time before the same issue occurs. I’m wondering if others have seen this similar effect and or if there is any suggested resolution? I have chatted with Sonos support and they quickly sent me to Samsung before I could even ask if this was a know problem hence my post.

2
T
1 year ago
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modern butterflyContributor I
posted in Home theater

Sonos Arc in room with high vaulted ceilings and landing above

I want to place the Sonos Arc under the TV in this room with vaulted ceilings and a large landing above.  Please see 3d drawing of room.  Will i get much and/or any of the benefits of the Arc in a room like this?     

6
G
2 years ago
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chhupa_rustamContributor I
posted in Home theater

Sonos Arc power cord is loose

Hi, My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!! Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?

45
Stanley_4
17 days ago
M
marcospg18Contributor I
posted in Home theater

Sonos ARC with Sub Mini

Hello everyone,I have the Sonos ARC and I bought the Sub Mini a month ago. The truth is that I don't notice any difference and I don't know what to do. I have it in the living room, it has a size of 4 x 5 meters. I did the trueplay configure with ARC + Sub Mini.Can you help me to configure it or what I can do.Thanks a lot

9
J
8 months ago
K
KelleytoonsContributor II
asked in Home theater

Sonos arc sound cutting in and out

My arc (connected via EAC with an Nvidia Shield serving the data through my Samsung TV) has worked flawlessly up until a few weeks ago.  Now no matter what I play (through the Shield) the sound will either cut out completely or just go very, very quiet.  This is true no matter the codec, on things that played FINE previously.  If I keep playing it may or may not come back (usually not) but if I turn EVERYTHING off and back on again all is well.It’s not the Shield - I switched it with two more Shields I have that play great with other soundbars.  My Sonos system is up to date but I did notice a new software update that happened about the same time my problems did.Anyone have any ideas on how to solve this?  I understand you can’t roll back software (which is a shame, as I’m pretty sure it’s the Sonos update that fracked everything up) but the Arc is now a worthless player.

4
K
2 years ago
A
ambrosgmContributor I
asked in Home theater

Sonos arc won't connect to wifi or Ethernet

Just got my Sonos Arc and sub gen3. The sub connected to my WiFi without a problem. The arc won't connect. I tried Ethernet, reset my router, bought a new Ethernet cord, and even moved everything right next to my router. Still won't connect. Any suggestions on what to do next? Very disappointing after spending so much on these products. Hopefully I can get it to work.  I'm using Android phone for Sonos app. I have a spectrum router. Literally every other thing I have connects to the WiFi without a problem. Only issue is the Sonos Arc. I do have an older 1080p TV.

1
AjTrek1
3 years ago
F
FrejContributor I
asked in Home theater

Sonos Beam + Logitech Harmony Ultimate (with Hub) using Wi-Fi issue

1. Scan for devices using Wi-Fi. 2. Sonos Beam detected and chosen. 3. Setup ask me for the correct modell. A) Sky S14 B) Origen AE Technology S14V C) Technicolor S14B 4. I dont know which one to use but none of them manage to commuincate with by Beam. I have also tried to bypass the Hub (Remote directly to Beam) without success. So what to do to get it to communicate directly with Beam? I have verified that i'm connected to Wi-Fi. I know that you could use HDMI ARC on the TV to change volume through the TV but I prefer this and it should work.

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Ryan S
5 years ago
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lufthansoContributor I
posted in Home theater

Green Light not muted

Hi Sonos community, I sometimes get my Arc on green when switching from TV to Amazon Prime or once I’ve lowered the volume to zero Today, it’s not changing and it’s not muted.. I can’t hear my TV nor Amazon Prime - yet, Alexa and Apple Music display sounds Could you please help me and advise - Report 712585842 Thank you!Cheers

6
L
2 years ago
M
mountainpelicanContributor I
posted in Home theater

Fix for Sonos Beam and LG CX OLED via HDMI-ARC loosing connection

I hesitate to even suggest this solution, as for many months my LG CX 55 inch OLED (OLED55CXAUA) randomly stopped outputting ARC audio to my [Sonos Beam Gen1 + Play:1x2] system requiring me to physically unplug the Beam’s HDMI cable from HDMI Port 2 on the TV multiple times a week. The TV would just output to its internal speakers while completely ignoring the Sonos setup until I re plugged it in. I was getting to the point of worrying about the TV’s HDMI port 2 getting worn out.All prior suggested solutions on this website have been temporary at best, but I seem to have found a durable solution that has lasted me the past four weeks of regular usage, found by reading multiple posts about this issue and parsing together a solution through trial and error. Of note, I first thought this was an Apple TV / LG CX / Beam problem, but I have realized after changing multiple settings on my Apple TV 4K Gen 2 (tvOS 15.1 with output forced to Dolby 5.1) over many months that it was a red herring 

2
D
2 years ago
C
ConOneTrending Lyricist I
posted in Home theater

Unable to use Sonos app on Android after latest update

 This is what I'm greeted with every time I try to use the Sonos app. I'm currently on Android app version 12.0.4. I've tried uninstalling and reinstalling 12.0.3 which worked fine before this update but I'm having the same issues with that. I've completely reset all my speakers and set them up again this time using an iPhone.Everything works fine from the iPhone app.I have a 5.1 setup, 2 Ones, a sub and an arc. Turning the arc off and back on again allows me in as far as the main Sonos app screen but if I try to select any sound source e.g. Sonos Radio, TV etc. the app force closes and I am greeted with the 'Sonos keeps stopping' window every time I try to open it.This has made my almost €2000 setup impossible to use/control. Very disappointed.I'm using a OnePlus 7 Pro on Android version 10. I feel like I've tried everything and only an update to the so Sonos app might fix this but any help would be greatly appreciated as this has been going on for close to a week now. Thanks!

49
randman01
3 years ago
J
JCowperContributor I
asked in Home theater

LG OELD WebOS no audio ouput to Sonos Arc

Hello,I have a Sonos Arc and a LG WebOS OLED tv. Initial setup a few months ago was fine between the two but now they no longer work together. The LG recognizes that there is a cable plugged into the HDMI Port 2 (arc port) but no sound. Volume button shows the grey circle indicating there is no sound.Message on Sonos APP : HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on.Following are the steps which I already performed after reading lots of advice:Reset factory settings of TV  Reboot and unplug source  Tried different HDMI Cables CEC/Simplink on LG is on. Sound option is connected to HDMI ARC and checked with all options (PCM, AUTO and Pass Through). eARC is turned off Checkec Arc port (HDMI 2 on side) Reset factory settings of SonoSI’ve tried it all and am no further ahead. Help!!!

6
Corry P
2 years ago
D
daryld1988Trending Lyricist I
asked in Home theater

samsung q90r tv earc update

hi there this is my 1st post i currently own a sonos arc 2 one sl and sonos sub i also have a samsung qled q90r 2019 model tv and this tv has been promised earc update for almost 2 years nowwell today the update for the tv came in version number 1387.1 however now when i turn on the earc mode which wasnt there before from off to auto my sonos will not produce any sound at all until i switch it back off,on a seperate tv thread other users with samsung soundbars and various av receivers like yamaha and such all can turn this option on and benefit from the earc featureshowever those of us on the same forum with sonos sound systems can get nothing so far could this please be looked into with an update and if anything needs trialed or tested i am up for doing so thanks

20
B
2 years ago
I
Ian SivesEnthusiast I
posted in Home theater

Update 14.12 has ruined my sub bass and overall sound

This update has ruined the sound of my sonos Arc and Sub. I have an Arc, Sub gen 2 and surrounds SL ones. My system has lost volume, the sound used to be clear and the bass strong. Now it sounds muddy and the bass i loved has disappeared. Ive re calibrated trueplay and with it active the sound is even worse. Messing with the EQ changes nothing. Now sounds like the samsung system i ditched after hearing sonos.  The sound on the previous firmware was fine and didn’t need any adjustment.i chatted with support yesterday and all re booting, pairing etc didn’t change anything.Perhaps if you (sonos) gave us a chance to roll back or even chose if we want to update it would be ok. You have left me with a system that now sounds terrible. Sonos, return to the previous sound profile. You are going to loose business and support. I’m thinking strongly to changing brand. This is shocking from a company to just change someones sound without giving them the choice. Absolutely gutted.  

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U
1 year ago
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jschusslerContributor I
posted in Home theater

Beam won't connect to Sony Bravia XBR‑55X930D

I've connected the Beam to my Sony Bravia XBR‑55X930D TV via the HDMI 4 port (which is the one they spec for ARC), but the Sonos app says it sees no signal. So I tried the digital audio out from the Sony using the adapter Sonos includes in the box with Beam. Doing that the app says it wants me to turn on the "CEC" setting on the TV, and that it doesn't recognize my brand of TV. Anybody else have this problem?

3
E
5 years ago
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Kara19840Contributor I
asked in Home theater

Are Sonos planning on fixing the ARC lip sync problem?

We have the Sonos ARC connected from our TV using HDMI eARC but we have terrible lip sync issues. All audio settings on Sky Q, TV and Sonos App have been updated to try and resolve the lip sync but the only thing we can do is to set the Sky Q Audio to Normal instead of Dolby Digital Plus.This means that we invested in the Sonos ARC to have no better sound output than we would with any cheaper soundbar. Why do we need to watch movies that have Dolby Atmos sound with Normal audio settings? Doesn’t that defeat the object of having the Sonos ARC?Are Sonos going to fix this issue?

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J
3 years ago
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ncw1978Contributor I
asked in Home theater

Sonos era 300 wall mount upside down

Just wondering if anyone has the sonos era 300 mounted upside down, close to the celling with the sonos wall mounts as this would be my preferred choice for the layout of my room as I have lamps and a bit of a wired l shaped room. Going to be used paired with the arc and a sub gen 2 and was wondering what experience people were having. Thanks NW

20
G
4 months ago
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