Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,504 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4741 Topics

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HeathsideboyAvid Contributor I
asked in Home theater

Connecting old Sonos TV Sound Bar and Sonos Play Ones to a new Sonos Sub

I had a TV sound bar and 2 Sonos Play Ones connected to my music and TV some years ago.  I have now purchased a brand spanking new Sonos Sub.While trying to link the new Sub to the older equipment, I was told that it was not compatible with my bridge.  I was advised to update to Sonos S2.  Once I did this, all my music and everything disappeared from my Sonos S1 controller on my PC.  I was then shown the message;‘The Sonos S1 controller’ isn’t compatible with your system.  You have options.”’Download the Sonos S2 app.  All your settings and services will be saved.  Or, use the Sonos S1 controller to set up a new system or connect to a compatible one.’Then I have the choices ‘Update’ or ‘More Options.’Does that mean that I need to go back to the Sonos S1?  If I do that, will all my music that was originally there, still be intact?  Can somebody tell me what I need to do so that I can use all my old Sonos equipment with the new Sonos Sub together in one room?  Thank you.HB

25
106rallye
3 years ago
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christopherson209Contributor I
asked in Home theater

Samsung TV keeps disconnecting from Arc

Hello,Samsung TV and Arc are not connecting.  My previous TV was a Vizio.  As well as the Vizio, the connection issue occurred.  The audio would come back as soon as I unplugged the HDMI and/or Arc.  The Samsung does not have that problem.There is no longer an option for Home receiver Audio output on the TV.Additionally, I use a Nvidia Shield to view my content.Is this a problem with the cable, TV, or Arc?The HDMI has been replaced, but the problem persists. 

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G
1 year ago
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JamJamBuzzContributor I
asked in Home theater

Is there any way I can bluetoth to a sonos soundbar, I have herd I can via a bluetooth recever and then use cables

Sorry as in heading 

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Airgetlam
1 year ago
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npotlacheruvuContributor I
posted in Home theater

Xbox Series X + LG C1 + Sonos Arc

Hello ,  I recently added the sonos arc to my TV setup. Below is how I have it hooked up Xbox Series X to LG C1 HDMI 3 Sonos Arc to LG C1 HDMI 2 (e-arc)  The Sonos Arc seems to detect the right Audio Codecs for Apps that Run Native on WebOS. For e.g. If I play something that is Dolby Atmos on Netflix & I check the Audio-In information on the Sonos S2 App, It tells me it is Dolby Atmos (DD+). Similarly if I Play 5.1 it tell me that it is Dolby Digital 5.1, Or if I play the local news channel, it tells me that the Audio In is Stereo PCM 2.0 I then tried to switch to Xbox and configure it to work correctly. This is what I did Settings > General > Volume & Audio Output > Speaker Audio > Dolby Atmos for Home Theater (HDMI) Then go to Advance > Audio options > Allow pass-through. I then tried to launch games that were Atmos supported (Halo Infinite / Gears 5) I can see the app display the correct codec for Audio In But when I launched a game that was not supported b

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R
2 years ago
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RobJacksonAContributor I
posted in Home theater

era 300 as surrounds

Question about 2 era 300 as surrounds. In 7.1 or atmos they sound great but when ever I play 5.1 dolby I get almost no sound at all out of them. I got a lot more from 5.1 with 2 ones. Is this correct or is this a bug?

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106rallye
11 months ago
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australiantobyContributor I
asked in Home theater

Dolby Atmos not working hisense U8HAU

Hi all, I’ve just purchased a Hisense 65U8HAU TV which supports Dolby Atmos and Dolby Vision. I am pairing this with my Beam Gen 2.  When playing audio from the TV to the sound bar, my app says Dolby Digital Plus 5.1, rather than Dolby Atmos.  I have done some googling and all of the advice online refers me to the TV’s sound settings, which are completely different on the Australian model compared to the USA model. The sound settings I can adjust say that the audio enhancement is Dolby Atmos. The sound bar is connected through the ARC, and the TV is up to date.When accessing Netflix and Disney+, it also says the maximum audio quality is 5.1.Any advice would be appreciated.

25
J
7 months ago
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darshakparmarTrending Lyricist I
asked in Home theater

Random crackling/popping/clicking sound on Sonos Arc with Netflix Dolby Atoms + Bass set high (+8)

My Sonos Arc is connected via HDMI eARC to Sony Bravia XR X90J.I have noticed a random cracking/popping/clicking sound in my Sonos Arc while playing audio or sequences with heavy bass. This does not always happen. For example, while playing STRANGER THINGS Season 4 on Netflix with Dolby Atmos, I notice no issue despite the show's excessive bass. On the other hand, playing CLASS, especially the Episode 6 pre-credit intro scene, the cracking/clicking/popping sound is so loud. I noticed similar sounds while playing YOUNG SHELDON season 6 on prime video.The cracking/clicking/popping sound fades away if I reduce the bass to -10. If I increase the bass to +8, the sound gets louder.I have tried restarting the unit, removing the HDMI cable, re-attaching it and restarting the TV itself, etc. Sometimes doing this makes things go back to normal, but it does not always work. Also, it's not a long-term solution. Need a permanent fix for this. I need to know if it's a hardware issue so I can get it

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J
1 month ago
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GC3Prodigy I
posted in Home theater

16.1.1 update not good ...

Woke up to sub not being connected. Hardware update available 16.1.1, typical installation issues occurred. Two total shutdowns and restarts later, all hardware again online showing 16.1.1 but am still being prompted for update available.  

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J
3 days ago
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RamenContributor I
asked in Home theater

can sonos era 300 added to sonos beam gen 2 along with two sonos 100

I am planning to purchase two era 100 speakers for stereo pairing with my Sonos beam gen 2. Is it possible to add one sonos era 300 speaker to this set up instead of a subwoofer to make it 5.1.2 home theater system. 

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melvimbe
1 year ago
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Hao LContributor I
asked in Home theater

ARC & Amp surround sound connected, but not working

Hi AllI got a recently bought a ARC and hoping to connect with AMP to for the surround sound. I got an issue. The ceiling speakers that connect to the AMP simply don’t have sound. The sound only comes from the ARC, On the App, everything seems to be connected, as you can see on the screenshots. I can even play and pause the ACR through the touch button on the AMP. To me on paper everything seems to be connected, expect for the sound. I’ve tried the reset the AMP. and Yes, when is not grouped by surround sound, the AMP and ceiling speakers work just fine on their own.By any chance, someone knows how to solve this problem?  Thanks a lot!!   

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H
1 year ago
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OjigweContributor I
asked in Home theater

Sonos Ray and TCL remote

Has anyone had any luck using the Ray with a TCL TV remote?  I have a TCL android TV which uses a RC901V FAR1 remote, I’m pretty sure it uses IR as I can see the light using a mobile camera and if I cover the end, the TV does not respond.  I can’t get the remote set up with the Ray however, running through the wizard it does not detect.  I have tried many times, sometimes close, others farther away and on the odd occasion it seems to detect something as it asks to press volume up three times (I presume to train).  It never completes and most of the time does not detect anything at all.  I have looked through TV settings and Ray settings but can’t find anything that might help.  Have also changed batteries and made sure light levels are low but nothing.  Anyone had same or similar experience?

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Ken_Griffiths
4 months ago
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timmehTrending Lyricist I
asked in Home theater

CEC not working on Arc + Shield + Arcana

I have a song 4K TV, with a shield as my OS. Shield then goes into an HD Fury Arcana (as TV does not have eARC) which then goes into my Arc 5.1.2 surround system.However I cannot get the volume to work over CEC. It works if I bypass the Arcana, but the Arcana is set to use CEC, so I’m at a loss. If I take the Arcana out of the equation and keep the same settings then CEC works.Has anyone got this setup to work with CEC and if so any tips on what else I can try.TIA

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Corry P
3 years ago
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Gems IIContributor I
asked in Home theater

Sonos Beam Can't Adjust Volume With Samsung TV

Hello, I would like to know if this problem has happened to anyone else in this community, i have been trying to connect a sonos beam to a samsung tv using the ARC port on the TV, i can even see the sonos beam being recognised by the tv, only problem is using the samsung remote i am unable to adjust the volume, the tv is using the anynet+ system and anytime i try to put the volume up or down on the bottom of the tv it says “Anynet+ Sonos Beam” followed by five or so dots almost like its loading and after that either a + or - depending on if im trying to turn up or down the volume. But unlike the other samsung TV using a Sonos Beam this one doesn't give a number between 1 and 100 to indicate how loud it is, simply a + or - but either case no sound is playing. I think the problem is coming from the Anynet+ but i am unable to find out in the settings what's wrong. (also posting this thread in the samsung support center)

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Corry P
2 years ago
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Kelsey101Contributor I
asked in Home theater

Sonos Play:1 no longer shows online and is not showing up in S2 app in the system

Hi All,  I recently purchased a Sonos Arc and setup was a breeze using Sonos 2.  Once setup, I added back my sub and two Play 1s for surround sound.  All worked well.  Then I thought since I had two Play 3s why not swap them for the Play 1s for better quality surround sound.  That worked .  All went well until I tried to add back the two Play 1 speakers to the Sonos 2 App.  When I try that for either speaker, I get to the point where it appears that the handshake worked where they should be back online but I get a message “Your Play 1 has been added, but may not appear in the System tab.  If so unplug the power cord and plug it back in to finish the setup from the system tab”.  I tired this numerous times and still the Play 1 are offline; not showing up in the system.  I called Sonos and did everything they suggested i.e. Rebooted Modem, rebooted router, hardwired into ethernet cable and still, it does not work.  I even tried to get Sonos 1 to connect to these speakers with no success.

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Ken_Griffiths
3 years ago
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GellieTrending Lyricist I
asked in Home theater

ARC/Apple Tv Cant use Dolby Atmos?

Just bought a new Sonos Arc and new Apple TV 4K. I have the Arc connected to the TV via HDMI(ARC).I cant seem to enable Dolby Atmos. Do I need a TV with EARC?if so is there another workaround ?Thanks

26
H
2 years ago
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joaotlContributor I
asked in Home theater

Removing remote from app

HelloI configured my isp tv box remote to work with my playbar, but both the volume +/- and channel +/- are controlling the volume, so when zapping I also make the volume go up and down. The channel +/- also control the volume in a weird way, so after some time I need to adjust it via the app.I have looked around the app and help, but  I can't find a way to remove or replace the remote other than disabling IV, but that also means I can't change the volume then.Can anyone help?Thank you

9
buzz
1 month ago
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Tim_StottContributor I
asked in Home theater

How do I stream my music library from my Phone

I have ripped all my CDs and put the digital music on my phone.  But how do I cast the music on my phone to my Bean Gen 2

10
T
11 months ago
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OynotContributor I
asked in Home theater

sonos sub and surround not connecting

I have a Beam, Sun and 2 One SL. In a HT set up. The sound plays in the Beam but the sun and Surrounds don’t play any sound.  I reset both surrounds and the sub using the method provided on Sonos support page. The units reset and I can go through the process to reconnect them and it shows in the app where they are connected to my system but will not play any audio. Then after a few moments the go in a not connected state and I go through the steps listed in the app to reconnect the. (Turn off products, reset router,…etc) but still no luck. 

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Schlumpf
3 months ago
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djrcContributor I
asked in Home theater

Dolby Atmos not working on LG G series TV Netflix app but does on Prime

Hello, Similar to a lot of people I’ve been having trouble getting Dolby Atmos to work on an LG TV native app, specifically an OLED55G16LA TV.  It does work on the limited Amazon Prime content so not sure what the issue is but sounds like a software or setting issue rather than hardware. And I do have a premium ultra HD Netflix account. I’ve got an Arc linked to two Era 300s and a sub gen 2.  eARC is selected in the sound menus, and I have tried either ‘auto’ or ‘passthrough’ as suggested in some of the other threads.  Dolby Atmos in the menus I believe should be greyed out as that is for when using the TV internal speakers only. The solution suggested else where of unplugging the HDMI, re-plugging and selecting eARC makes to difference.  There are two options I’ve not seen mentioned inn other models ’TV sound mode share’ or ‘sound bar mode control’ but switching these on or off doesn't make a difference. At best I’ve improved the output from checking the app audio currently playing fr

3
D
11 months ago
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scottevestceoContributor II
asked in Home theater

How to use my Sonos amp with speakers for surround sound on my Media Center?

I have my TV with Arc, sub and front Sonos, but want to use my in ceiling speakers as rear surround sound via a Sonos Amp, but it will not let me do this, for reasons that make no sense at all. Any ideas?

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106rallye
1 year ago
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RuderContributor I
asked in Home theater

Sub connected, weak sound

Just added a Sonos Sub to two paired Ones and a Beam. I also successfully ran Trueplay. The sub is virtually non-audible except when set at the highest level. Even at that level, the base is unimpressive. I tried removing the sub and re-adding it to no discernible effect. Any ideas?

9
Sonosjunkie
3 years ago
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dirtybojanglezContributor I
asked in Home theater

Sonos gear stuck on "updating"

I have an Arc SL, two One SLs, and a sub. The arc finiahed the update and works fine. The other three units show as “updating" and has shown this status the past 5 hours. I've removed power from the speakers and re-applied it but it didnt work. I also uninstalled and reinstalled the app but no dice. Any suggestions before I get rid of this junk?

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buzz
1 year ago
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CoCoRinRinContributor I
asked in Home theater

Arc + Moves + Sub?! Do they work together?

We recently purchased the arc and sub which worked and sounded great together.My fiancé then purchased 2 moves and paired those to the arc + sub but app wouldn’t allow the same room so we added them to “family room 2” and ever since then we cannot get all to work together with the Sub, the sub will just mute itself and will need to be removed and readded.  When we ungroup the moves, the sub seems to work fine with the arc. Just wondering if the moves are not meant to be paired in this way? I realize you cannot pair just the moves to the sub but we do have the arc so in theory they should all work together, no?

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C
1 year ago
A
AndyghfcTrending Lyricist I
posted in Home theater

No Atmos with Firestick 4K Max

Hi, I’ve just purchased a Sonos Arc but i’m having trouble getting Atmos from Netflix via a Fire Stick 4k Max.I have a premium Netflix subscription and all settings are at their highest.I have Sky Q so i’m able to get Atmos from Sky Movies from the Arc so i know that it does work from that source.Anyone any ideas?Thanks

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R
1 year ago
A
Alan_EContributor I
posted in Home theater

Hue Sync Box lag and dropouts when Sonos Arc powered on

Hi all, For some background I havenvidia Shield > Hue Sync Box > TV (hdmi1) Took delivery of my Sonos Arc today and was super excited to get this working. Its connected to my eARC hdmi socket on the tv and appeared to work fine. However, when watching a movie later and turning on the Hue Sync Box light effects it became apparent that the lights were lagging or even freezing at some point. If i unplug the power for the Sonos Arc - everything is fineI’ve tried the followingReplaced all HDMI cables with high quality ones Connected my laptop > hue sync box (problem persists, so i can rule out the nvidia shield) Tried different HDMI ports on the sync box Tried different HDMI port on the TVNo matter what I do the light effect seams laggy, occasionally flashes, or just freezes on one color I’ve logged this with Sonos, and will be calling them tomorrow - but if anyone has some other ideas to try, please reply. I’d hate to return the “Arc” but its a considerable amount of money to pay

10
A
2 years ago
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