Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 4,596 Topics
  • 25,026 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4596 Topics

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Lude2EnvyContributor I
asked in Home theater

Sub Gen 3 won't connect to ARC

I just got the ARC and Gen 3 Sub. The ARC is set up and working fine with my TV. The Sub will not connect to the ARC for the life of me. Using a hard wire connection is not an option. I specifically purchased these units because they can use a wireless setup. I was able to get the sub to connect to the ARC but only for a second. I don’t even know if any bass came out of the sub during that second. My wireless router is right on the other side of the wall from my living room, no more than 10 feet from the ARC and the Sub so signal strength is not an issue. Does anyone know how to make these two work together? Thank you.

10
L
2 years ago
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cht3422Trending Lyricist I
asked in Home theater

Sonos ARC dolby atmos issue in LG OLED TV.

I have just purchased SONOS ARC for my LG OLED G1 SERIES.Everything works perfect but the dolby atmos is not playing inTV.So what i am doing wrong please guide me.i have paid subscriptiion(Top)for Netflix,Amazon,Sony,Hotstar but no dolby atmos for any of these streaming sites.I am receiving only dolby 5.1 digital sound so please help me to solve this issue.Thank you teamChetan

21
C
2 years ago
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JavaLengthContributor I
asked in Home theater

How can I tell if my Sonos Beam is Gen 1 or Gen 2?

Without powering it up. Unit it disconnected from my system, so all I have is the serial number. The Beam itself does not say on the unit. Purchased new in October of ‘19. I’m fairly certain it’s a Gen 2. » I’ve powered it up. Still nothing that says G1 or G2.Bottom of unit says “Model S14”. Runs Sonos OS S2. Hardware version 1.23.1.10-1.9. Series ID: A100. Serial: 48-A6-B8-****** Moderator Note: Hiding Serial number. Modified in accordance with the Community Code of Conduct.

2
G
1 year ago
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Nick_WContributor I
posted in Home theater

Sonos Beam gen 2 Samsung Frame TV (2021) eARC not working

I am having an issue with my 2021 Samsung Frame TV and Beam gen 2. Sometimes I get no sound when the TV turns on, sometimes it connects to the Beam but via ARC not eARC, sometimes the TV speakers come on and go off in a loop, but no sound from the Beam G2.I have tried the various solutions, but nothing works. The only fix is power cycling the TV. Which is a pain. If the Beam connects via ARC, turning the TV ARC setting from “Auto” to “Off” and back to “Auto” reconnects as eARC (but who wants to do that every morning?). If the TV speakers are cycling on and off every 10 seconds or so, I have to power cycle the TV to fix it.This is a major problem when my wife turns the TV on (from artMode) first thing in the morning for the News, and gets no sound, or TV speakers on and off every 10 seconds. Her solution? “The TV speakers are fine, send the Sonos thing back”). I like my “Sonos thing”, but only if it works!I have found that sometimes when the TV powers on on a morning with no sound (but

19
M
2 years ago
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l3linkyContributor I
asked in Home theater

Mini Sub setup

Hi all, Received my mini sub this morning and I've fallen at the first hurdle, it will not connect to my Sonos system. Current setup is Beam (gen2) and two SL Ones.Plugged the sub in, solid white light. Go to the Sonos app, Settings > system > add product....and the app just cycles through the WiFi animation and doesn't find anything. I've still got the solid white light.I've looked at the WiFi, and there's no new device that shows up. So it suggests the sub isn't even finding the network?Any clues??    

28
R
1 year ago
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KazariaAvid Contributor II
posted in Home theater

Arc great with a sub mini?

Hi all,I already read about this topic online but didn’t come up with a definitive answer. I have an arc with surrounds and planning to pair it with a sub mini. I  lknow sonos recommend the sub gen 3 and say that the mini can be paired and work for a small to medium room. Then I read reviews and people saying that the mini is too weak for the arc that already have powerful woofers and the exact opposite with others saying that it’s a perfect match more up to date and more suited for medium small spaces. Other reviews consider the mini more suited for music because it’s sealed design .   II must add that I am not looking for too much base . I Don’t want to disturb neighbours and i usually listen 50% and less my room is 25 to 30 square meters and I think the mini must be enough. But I am wondering if I may be disappointed with the mini not adding enough oomph

9
Marvstercat32
6 months ago
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tskengContributor I
asked in Home theater

How can I work with just 1 HDMI for Sonos Arc?

Hi There, I’m keen on getting the Sonos Arc but feel pretty unsure on how I can work with just 1 HDMI port. Right now, I’ve an old Samsung TV (Model: UA55ES6600M) and has HDMI-ARC. My existing (failing) Samsung soundbar setup has many HDMI inputs, so that I can fit my: Blu-ray player Nintendo Switch Mini PC Digital TV Tuner And the Sonos soundbar only has 1 HDMI. How can I work with that?

6
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3 years ago
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Garth MillerContributor I
asked in Home theater

How to get the sound from Roku streaming stick to Sonos speakers?

I have an older TV, but it has a Roku streaming stick that connects it to my wifi.  My Sonos speakers are also on the same wifi.  How can I get the sound for the TV to come out of my Sonos speakers?

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controlav
1 year ago
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JackThr1ll3rContributor I
asked in Home theater

Sonos Era 300 wall mount positioning

Hello everyone, pre ordered a pair of Era 300 with wall mounts, I want to use them as rear speakers with Arc and Sub. Could you please help me? I’m not a native English speaker so please, understand me if I write something incorrect :)Most of the people have te sofa against the wall, in my case I can leave 50cm to 1m space from wall to the sofa, but I’m so scared to do something wrong. My room is quite big, my sofa height is 1.10m with headrest included. I was thinking to put the speakers above the armrests of the couch (wall mounts), a little over the ear level (this because of the headrest, I think it will “block” the sound somehow) so from 1.10m up, would that be a good thing to do? Over the speakers I’ve got a lot of space, it’s not a problem leaving 60cm above the speakers, same thing with the sides, I can leave 20cm at the sides of the speakers without problem. Then it comes the distance from wall to the couch, I can leave up to 1 meter of space. What would you do if you were me?

56
J
5 months ago
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Luc45Trending Lyricist I
posted in Home theater

Beam Gen 2 - sudden full volume hammering sound

Hi everyone,Last week I got a Beam Gen 2 + Sub Gen 3 to replace my Beam Gen 1. So far everything's been running smoothly. Then today when I was listening to music with said setup while working a sudden hammering sound interrupted the music. The noise must have been at full volume despite the volume limit which I set to 40%. I jumped up from the couch and instantly pulled the plug. Music kept playing in the adjacent dining room on a pair of One/One SL for a bit before it stopped.I tried to find the problem online and only found this video. This is exactly what I experienced with my Beam as well. However, this video does not give a good idea of how loud this really was.Since I couldn't find a solution online, I called the support hotline. The lady on the phone told me, that such a problem has not come up yet. She asked me to replug the Beam and let some music play. After just a few minutes the noise interrupted the music again. So at least the support lady had some impression of it and I

93
Corry P
7 months ago
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quipmasterContributor III
posted in Home theater

Sonos beam with tv without HDMI ARC or optical

Hi, I am interested in making sure that I can use the Sonos beam with my hdtv. My tv does not have either a HDMI ARC or optical. However, I stream my content with an AppleTV. Can I use an HDMI ARC converter to use the Sonos beam on either my hdtv or AppleTV. If it helps, my tv serial number is 37MF231D/37 Magnavox. Phillips-Magavox calls it a legacy tv. Any help is greatly appreciated. Thank you.

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Airgetlam
5 years ago
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beatlesdbpContributor I
asked in Home theater

Why do I hear an echo when listening to my Home Surround sound system and the radio?

Hello, I have the Sonos Arc, 2 Sonos One SL and the Sonos Sub in my living. If I am listening to any radio streaming service, after awhile, it sounds very echoy and it will not go away. Is there a solution for this? My speakers are all up to date on software but the issue keeps happening.

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Corry P
3 years ago
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NatenallyContributor I
posted in Home theater

Sonos Beam sound cuts out intermittently

Hi there,I’m having an issue where my brand new Sonos beam will cut audio for a split second and return, like a pop, consistently whilst watching TV. The video doesn’t freeze frame or indicate that there is anything wrong with the stream or our internet  I’ve replaced the HDMI cable but that hasn’t helped.  I’ve seen other posts that seem to be discussing the same problem where no real solution is presented, if any exist I’d appreciate a link, if not is there anything I can do to solve this problem as it’s very frustrating. 

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Stanley_4
1 month ago
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DannyUFCfanAvid Contributor II
asked in Home theater

TV not finding Beam via HDMI arc

Hi,bit of a strange problem with my Gen 1 Beam. I don’t see it in my TV inputs list and when I try to connect via the app I get this message - ‘HDMI Arc is not detected. Make sure the HDMI cable is connected to the ARC port and is turned on’. It was connected when I first set it up but dropped its connection. I’m using a good quality 2.1 HDMI cable and have tried another one but the problem persists. This is my second beam and the previous one had the same issue.  So, I’m left wondering if the HDMI ARC port is somehow broken on my TV. My TV is a 2018 LG OLED.  The other only thing I could think of is that the sonos app does drop it’s wifi connection a lot on my phone. But I can’t see that having anything to do with it? The beam and the surround sound speakers I’m using work as intended. I get dolby 5.1 from them, so that’s the main thing. I don’t even know what I’m missing by not having the TV connected via the app, but I’m interested in why it’s not working correctly.  Any ideas for w

8
buzz
2 years ago
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baz3986Contributor I
asked in Home theater

Sonos beam gen 2 issues

I got delivery of my beam 2 on the 6th and have the 5.1 setup with sub and one SLs which is great.Ive had an issue twice now with my beam going full volume sounding like a machine guns going off in my livingroom which is unbearable, especially for my dog 😅 and I’ve unplugged it straight away. Once plugged back in it’s fine.The first time was when connecting the beam to my TV but the hdmi had not yet been plugged into the unit, so power on only, 2nd time was when I had paused the tv for a few minutes.I will submit a diagnostic to Sonos next week when I can contact support but thought in the meantime I’d check if this is something anyone else has had issues with as I can’t find anything online?Thanks in advance 🎵

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Corry P
7 months ago
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abrooks8Contributor I
asked in Home theater

Crackling sound

I’m getting crackling sound on my Sonos Playbar. It happens during Game of Thrones Season 8 Episode 2, only. I submitted diagnostic information (1718969641). Could it be isolated only to this episode?

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Paul A
3 years ago
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ThyzContributor I
asked in Home theater

Dolby Multichannel PCM

Hi, I recently bought a Sonos Arc. And I’m wondering if the settings are correct.  I have a Samsung Frame (2022) with a one-connect box which has HDMI e-arc, which I connected the Arc to. Now watching most streaming services I end up getting Dolby multichannel PCM 5.1. Unless the show is offered in Atmos, then Atmos will show up in the app.  So my question is why I don’t get Dolby Digital plus instead.  I’ve checked my TV settings and I can’t choose ‘passthrough’ watching built-in apps like Netflix.  My setup is:ArcSub (gen 3)2 SL Ones Curious to hear what you think. Thijs

9
G
5 months ago
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ChingisKhaan27Contributor I
asked in Home theater

Problems with Nintendo Switch Surround Sound

First time poster here! I've been extremely happy with my Sonos Arc, 2 One SLs for surrounds and Sub 3 as a whole. I've recently realized that I had my setup running incorrectly and was only getting stereo PCM forwarded through my speakers, so I started changing a few things to get the best sound I can. Here's a summary of my setup:TV: LG CX (65") running latest firmwareSonos arc connected to eArc port with HDMI 2.1 cable. Nintendo Switch, PS5, and Xfinity 4k cable box all connected to other TV HDMI ports with HDMI 2.1 cables.Arc, 2 One SLs, and Sub 3 all running latest firmware, as are the connected devices.TV settings: eArc is toggled on, audio is set to passthrough with all HDMI set to "bitstream."When I change the Nintendo Switch to surround sound in its settings menu, there's no audio signal detected at all. Automatic doesn't work either. "Stereo" will pull a Stereo PCM signal only.What's weird is that a few days ago, I left the "surround sound" setting on the switch toggled on, a

2
C
2 years ago
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pradyotghateContributor I
asked in Home theater

Sonos Arc to Sony XR A80J via eARC not working

I have a Sony XR A80J that I’m trying to connect with Sonos Arc. The HDMI cable is in place and connection is detected. But this cryptic message comes up, which I don’t understand - “Use your TV remote to turn on Audio System in Home” - what’s expected here? When I tap Test Connection, it says - “Audio System not connected”. Try again doesn’t help. 

7
T
2 years ago
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MinhlongTrending Lyricist I
posted in Home theater

sonos arc+ lg c1 arc/earc issues

HiSince i bought my LG OLED c1, impossible for me to get sonos arc work properly when i open the TV ( i have to revert to internal speakers then select hdmi arc to have the sound go back)But the worse is that i couldn't have earc: when i toggle earc in the menu it reverts automatically to internal TV speakersI'm using a ultra Hugh speed hdmi câble certifiée between the two devices, sonos arc and LG c1 up to date, i've tried all the settings possible on the TV ( passtrough, auto, bitstream, simplink, hdmi deep color etc)Is it sonos related?  

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S
2 years ago
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TimmyTidyTrooperContributor I
asked in Home theater

Warranty/Guarantee Registration

I have set up a Sonos Beam speaker and wondering how I register it to validate the Warranty/Guarantee?

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UKMedia
3 years ago
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doddy1000Contributor I
posted in Home theater

Sonos Arc keeps disconnecting from Samsung TV when turned off

Hi all,   I'm hoping someone could help me. I've recently purchased a Sonos Arc and installed it yesterday. I did this by simply connecting the arc to my TV via HDMI arc. It was a bit hit and miss when connecting to my Samsung JU6400 series TV. It seemed to have problems when connecting with the Anynet+ (HDMI-CEC). Eventually, I got it working.   However, after turning the television into standby mode (off), it disconnects from the Sonos arc and I have to reconnect it all over again. Any ideas as to why its doing this and anyway in which I can fix it?   Thanks all,   Adam

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J
2 years ago
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KAL71Contributor I
asked in Home theater

Sonos Beam no longer connects to Sony Bravia TV

I have a Beam that is connected to a Sony Bravia X900H TV. It runs on Android & it has the latest update installed. I purchased both the TV and Sonos Beam a little over a year ago. Right out of the box I installed everything & connected the Beam to TV HDMI eARC input. Everything worked great and TV & Beam synced perfectly & sound was great! Then, slightly less than a year after purchase the Beam stopped providing TV sound. The Beam still works & provide perfect sound as part of my Sonos multi-room wifi audio system. So I now the speaker is working. It just does not work with my TV anymore. I’ve tied everything. I unplugged both Beam & TV for 30 sec, disconnected all HDMI cables & reconnected everything. Does not work. I tried playing around w/various settings. Nothing. I bought a new HMDI cable, nothing. I bought an optical audio adapter & connected the Sonos to the TV optical audio input, nothing. At this point I am at a loss. I guess the only thing I h

4
T
1 year ago
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AussieMelbFanContributor I
posted in Home theater

Sonos Arc & LG G1 with eARC: Issues using Bluetooth Headphones

Hi Sonos Community,Having issues using the LG G1 and the Sonos Arc when I want to use Bluetooth headphones on the TV. Maye one of you have some insights?So I’ve done quite a bit of research and nothing I do in the settings of either the ARC or the G1 fixes the issue. I have seen and read through the entire thread in the other channel but thought it worthwhile starting a new channel in the Troubleshooting section. I have reached out to Sonos via LiveChat and they advised that this is known. I have logged a support case with LG as well. Trying to set the G1 to use a pair of wireless headphones using Bluetooth whilst the ARC is connected using eARC.The ARC keeps forcing the audio out connection back to itself. The Bluetooth connection to the headphones disconnects after about 1-2 seconds when it reverts back to the Sonos Arc as the audio output device.I understand that this is how HMDI-CEC is meant to work but have tried everything to stop this behaviour, even setting the TV to optical ou

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F
1 month ago
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Moondoggy51Contributor II
asked in Home theater

Is there an option to see the volume level of the Sonos Beam on my Samsung TV

I purchased a Sonos Beam a few years ago and when it was connected to my very old Samsung Smart TV when I adjusted the volume up and down I saw volume control numbers on my TV.  When I upgraded my TV to a new Samsung Smart TV and connected my Sonos Beam the volume indicated on the left side of the screen does not show any volume level numbers, Just a Plus and Minus symbol.  Today, we had a very brief power outage and the TV displayed a picture while the Beam was still powering up and when I adjusted the volume I noticed that before the Beam was operational the TV had volume level numbers but once the Sonos powered up, it was back to Plus and Minus.  So obviously there’s something with the Sonos that’s controlling what the TV displays and what it doesn’t.  So my question is this..Is there a setting within the BEAM to that controlling the display that I can adjust so I can actually see the volume level? 

7
J
1 year ago
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