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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,690 Topics
  • 28,960 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5690 Topics
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allansolomonContributor I
asked in Home theater
No DTS on Blu Ray or 4k Blu Ray discs

I have a Sonos ARC which I understand was recently updated to play DTS.  My TV is a Vizio PX75-G1 with ARC, not eARC, where Sonos is connected.  On Blu Ray and 4k Blu Ray discs the Sonos downgrades to stereo no matter what I try (including setting to TV to Auto, PCM, Bitstream, Dolby Digital).  My player is Oppo with audio output set to Auto.  

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G
1 year ago
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castaicmacContributor I
asked in Home theater
Existing Apple TV+ subscription and Sonos Arc, etc.

I have had an Apple TV+ subscription for about a year and have recently purchased a Sonos-based home theater setup (Arc, Era 300 and Sub Mini) and wish to experience Dolby Atmos content via my Apple TV+ subscription on my new system.  Can anybody point me to information about this?  So far, most posts point me toward Apple Music, or the Apple TV physical component, which are not of current interest to me.   TIA

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C
1 year ago
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DerekCharlesAvid Contributor III
asked in Home theater
Input Confusion HELP!

Boy, am I confused.  I spent some time with Support and got my Arc working with my Sony Bravia and Directv box.  Two weeks ago when I first set up the system, everything was working fine, however for some reason, it stopped.I have the Directv box connected to HDMI 1 on the tv.  I have the Arc connected to eArc on the tv.  Now, when I choose the HDMI eArc input of the tv, all I see is the Sonos screen saver.  When I switch to Input 1, then I see the picture and get audio from the Arc.  Is this the was it’s supposed to work?  Also, when I hit the off button on the Directv remote, the TV shuts down and the solid white light on the Arc stays lit, as do my 300s.  Shouldn’t the light on the Arc turn off with the tv and box?  One more thing, when I first set up the system, I recall having to have the tv input set to eArc in order to see the picture and hear the Arc.  Am I mistaken?  I’m so confused...

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D
1 year ago
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GibbmareContributor I
asked in Home theater
how do i tell if my IR repeaters are working?

I am having a hard time finding what everything in the app does and what each option does.  I see lots of people saying their ir repeaters aren’t working.  How do I know mine are.  Is it just for the volume adjust   Do I need all the options for IR turned on. The ir light repeater   Where do I find a description of everything available in the app and if it needs to be on or what each does.   Even called support and well chatted and they told me go to support online and that’s it.  Guess I was asking too many questions for him. So he just gave me the link for support which is where I started the chat from.  So please any info on the IR would be helpful. Thanks

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G
1 year ago
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sddsmithContributor I
asked in Home theater
Beam (gen 1) and ERA 100 for TV surround

I have an older Beam and I would like to get surround sound out of my TV (Beam connected to TV via HDMI ARC).  Thinking of buying a couple of ERA 100s for rear speakers, but some of the stuff I read seem to indicate I’ll get a 75ms delay out of the ERA 100s.  Is this true?  What does the community recommend for this config?

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Stanley_4
1 year ago
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jdickemannContributor I
asked in Home theater
Projector + ROKU + Sonos amp

Having troubles connecting epson projector with roku and sonos amp.

6
J
1 year ago
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DerekCharlesAvid Contributor III
posted in Home theater
Sonos Screen Saver With Every Starup? Help!

I have a Sony Bravia, Arc and Directv.  Every time I start up the system, the Arc shows its screensaver on the screen through eHDMI.  By messing with the inputs, i eventually find the Directv picture, but I’m never sure how I got there.  What am I doing wrong?  Help

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D
1 year ago
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algerganez23Contributor I
asked in Home theater
What is preventing my Sub G1 from connecting?

Hello,My subwoofer keeps expiring unexpectedly.As in, it briefly turns off before turning back on. When I stop and restart it, it always starts. It seems to happen more frequently when I play it at medium to low volumes.What are your thoughts?  Moderator edit: Corrected autocorrected “subscription” to “subwoofer”. 

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Airgetlam
1 year ago
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ReuzamContributor I
asked in Home theater
Era 300 - Not quite Sparta

I just purchased a pair of Era 300s to add to my Sonos collection. I can fully understand the reasoning behind the absence of sound from the front-firing speakers when part of a surround setup. What I cannot understand is why Sonos is depriving its customers of enjoying the Era 300's full capabilities when listening to music in FULL mode while still in Surround mode. The only way around this is to remove them from surrounds, lose the Trueplay setting, and use them as a pair, only to have to add them back to the surround setup and re tune Trueplay every time. It's not like they are €40 speakers. Paying a premium price for such a product should leave customers looking forward to more products rather than regretting their purchase.

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J
1 year ago
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klawrawkzContributor I
asked in Home theater
Arc TV Remote Works on Arc, Arc Can't Tell; Remote Setup Fails.

My tv remote is adjusting the Arc volume just fine. Arc "Set Up  TV Remote" Step thus fails because sonos can't tell the remote is working. Sonos states it didn't notice a signal from the remote. This even though the light on the arc is winking as I select volume up. What gives? How do I complete this set up? Do I need to complete this srt up?

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1 year ago
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NumptyContributor I
asked in Home theater
What works with Sonos.

My username is Numpty, because I am a 70 year old numpty. I have a Sonos system with sound bar, two speakers and a sub woofer.  I bought the system about six years ago and think its a a 5.2 with a beam bar - my sons sorted it out. I’m with Sky who are now trying to persuade me to buy their glass system - the whole works. I dont think Sky (expensive)  has a compatible Glass system with Sonos. Suggestions please for something that works with Sonos and wont cost me an arm and a leg. Please remember I am a numpty and technical jargon will fly over my head faster than an F16.

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G
1 year ago
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ajhornContributor I
asked in Home theater
sonos bar taking hours to update

Anyone have issues with sonos bar update taking hours.  Can I restart it?   Do I need to unplug and bar and have it start over?

3
106rallye
1 year ago
aras
arasContributor I
posted in Home theater
Apple TV 4K audio to Playbar via ethernet rather than digital optical

I replaced my old Apple TV HD with a newer Apple TV 4K yesterday and have great video but lost the audio. After taking down the wall mounted TV I noticed that the optical output from my TV was not hooked up to the optical input in my Sonos Playbar. So my question is, how did I get audio from my old ATV HD to my Playbar without the optical connection? The only way it could occur is through the ethernet connection (my entire Sonos household system is wired via ethernet rather than Wi-Fi).The reason I disconnected the digital optical input from my old ATV to my Playbar is because the optical output from my Sony TV is damaged - the connection is loose. So I would like to again get audio from my new ATV 4K to my Playbar via ethernet again, but I cannot figure out how to do that. All of the documentation I can find about hooking up my Sonos Playbar (it is the older model not the newer one - I purchased it in 2016 or 2017) directs me to hook it up to the TV via an optical cable.Any suggestion

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aras
1 year ago
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Maui199Contributor I
posted in Home theater
Samsung Frame and Sonos Amp connected to same speakers?

I renovating a new house and plan to install a Samsung Frame TV. I want upgraded TV sound, but don’t want a soundbar. I will have Sonos Amps hardwired to various speakers throughout the house, including a pair of in-wall speakers near the TV. I would like to be able to push TV sound through these in-wall speakers, and still be able to drive music through them from one of my Sonos Amps (but not at the same time of course). I have no idea how to set this up. Any suggestions would be greatly appreciated.

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M
7 months ago
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AitchieContributor II
posted in Home theater
PLAY 1 original with BEAM GEN 2

OK, I am about to pull my hair out and bin this SONOS. . but before I do this, can someone please help me. I have 4 Play 1 Originals. ( admittedly dated now but they are only speakers) and have just bought a SONOS beam two as the Play 5 does not have an optical cable, ugh! and there is an issue.  Anyways, I digress, can anyone please help me set up the SONOS BEAM GEN 2 with my PLAY 1 gen 1 please, it says there is an option for surround sound but the APP 2 cannot see them speakers.. This system is becoming way over complicated to be honest, was great when they started but now, they are getting on the band wagon.. and stuff not compatible. 

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A
1 year ago
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Friendly_PandaContributor I
asked in Home theater
Disable Surrounds on PCM Stereo source

Is there a chance Sonos can add a third option for the surround playback to keep the surrounds in sleep mode as long as I don’t listen to surround content?  I have the following issues with the current solution:I use a Sonos AMP, my front speaker are way better than the Ikea Symfonisk I use as surrounds, hearing the same music from behind but slightly different is disturbing and not enjoyable I want to save on energy if the surrounds can stay in sleep modePlease add a option to have no audio playback on PCM Stereo no matter if its in Audio or TV Mode. this is probably the most basic feature and I’m shocked that I’m forced to hear surrounds when It is not appropriate at all.  Best regards,Tim

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Ken_Griffiths
1 year ago
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mainesoundContributor I
posted in Home theater
Sonos Arc AND projector cut out when switching between sound formats when using Arcana Fury

I recently purchased a new projector and a Sonos Arc when my last projector left this world.  I got an Arcana Fury (based on a lot of recommendations in the Sonos Community) in order to switch signals so I could get Dolby Atmos out of the Arc.  The sound quality is fantastic.  But when I am surfing content in streaming services from Apple TV, the sound and picture are constantly cutting out before switching to the new signal.Is this an expected experience?  It is borderline annoying for me, but my better half is pulling her hair out.

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buzz
1 year ago
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Dickie DContributor I
posted in Home theater
30% off for dead sub!!!

I had a 4 year old sub that died. I sent it back for 30% off a new one. So to replace it will cost me (with tax) $600 for a 4 year old $800 sub. $150 a year to rent a sub seams unrealistic to me. Now that Sonos has become a big company they just don’t give a crap!I asked for help… fix it, replace with referb or larger discount. NOPE...not even SORRY. Just tough S___!I have a house full of Sonos & have recommended to several friends.NO more…

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Stanley_4
1 year ago
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Nigelg52Contributor I
posted in Home theater
Dolby Atmos not working on LG TV through Sonos Beam

Have seen similar cries for help but the solutions suggested pointed to setting changes I either dont have (or cannot find!) LG OLED 55C 14LB   Connected to SKY Stream Puck  SONOS BEAM GEN 2  connected to TV via HDMI port 2 (eARC) but output on Netflix, Prime and Apple TV+ although showing as Dolby Atmos on TV are showing as Stereo PCM on Sonos AppLike others the sound when playing music through the Beam shows as being in Atmos and is greatWhen I disconnect the Beam Dolby Atmos shows as enabled in TV settings but when I connect the Sonos supplied HDMI lead the Advanced Settings on the TV are “greyed out”. Had 2 completely unsuccessful calls to LG support and after 90 minutes Sonos support gave upHelp required please

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N
1 year ago
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UshioContributor I
asked in Home theater
How to connect automatically every time

I have Beam and 1x One and I can connect to TV each other.However, when activate the TV, only Beam can synchronize the audio.I need to enable One's checkmark from the playback source screen to connect One to TV. Is there a way to automatically link Beam and One to the TV each time?Do I need to buy an extra ONE and set up surrounds to do this?

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Airgetlam
1 year ago
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DAKsterContributor I
asked in Home theater
Era 100 vs One SL for surround with Arc and Sub

HiI have a room with my LG OLED TV eARC connected an Arc SL soundbar with a Gen 3 sub.  I want to complete surround for rear speakers.   Would there be any difference with One SLs vs Era 100s for my setup?

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S
11 months ago
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Lawnovak21Contributor I
asked in Home theater
speakers and sub turn on and off

Speakers and sub go in and out 

9
106rallye
1 year ago
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KTice20Contributor I
asked in Home theater
Sonos Beam Sound Issues

Good day everyone. My in-laws are having a strange problem that I can’t seem to figure out. They own a Sonos Beam that had been connected to a Samsung TV for a few years. One day, it just stopped playing TV sound and when you ask Alexa to play music, she responds and says now playing(whatever you asked for) but the music never actually plays. I’ve updated the Beam and the Tv as well as doing a factory reset on the Beam. Today, I moved it to a different room with a different tv, same issue. I’ve been using Sonos products for years and this one has me stumped. I’m open to any suggestions. 

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Corry P
1 year ago
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anonimausContributor I
asked in Home theater
Open floor era 300 set up?

Hi. About to move to an apartment with the following layout. the only place the TV can go is circled red and where the couch can go is in blue. I'm concerned about losing one of the surrounds from the era 300s due to one side having no wall at all and extending to the other side of the apartment. Any tips on how to mitigate this when I move? My thought was to place a bookshelf in that area, next to that era 300, so as to create something that sound can bounce off of. 

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Stanley_4
1 year ago
N
NuhkContributor I
posted in Home theater
Petition for separate controls for Height volume on Arc and Era 300

Can we please get separate Height controls for the Sonos Arc and the Era 300s? On my setup I would like to keep the Arc height volume at 10 and era 300s at around 5, for me to have the Arc with a noticiable height effect the 300s are overwhelmingly high….they are superior to the Arc in height effects imo so they should have separate controls 

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Airgetlam
1 year ago
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