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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27384 Topics
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SRINIVASA777Contributor I
asked in Home theater
ROOM SETTING

Have arc,sub and two one SLs in the same room. ARC is registered to another room. Need to change so that all the components registered to the same room

471
106rallye
1 year ago
P
P DiddyAvid Contributor I
asked in Controllers and Music services
How to stream UHD music via Amazon

Hi,I just signed up to a free trial of Amazon Unlimited to run through my Sonos system and compare to Apple Music to see if true lossless (24-bit) is a discernible difference. My main music speakers are stereo paired play 5’s (gen 2) + sub.  I can’t seem to stream UHD (24-bit). Rather all of it is HD (16-bit). I am running it through S2 app and have Amazon music settings set to highest audio quality. I read subsequently that either gen of the sub is not compatible with UHD so I unlinked my sub and tried it on stereo paired play 5’s (gen 2) and still the same.  I’m using the Amazon music UHD for Sonos playlist via the S2 app. Any ideas?  Thanks! 

1995
Belly M
1 year ago
K
KhughesContributor I
asked in Controllers and Music services
Login Not Working

My login will work on the desktop website, but will not work on the smartphone app so I can control My sonos Move speakers with the network. I have even tried to change my password and it still tells me password/username incorrect.

881
Airgetlam
1 year ago
A
amr120402Contributor I
asked in Home theater
Surround Question

I currently have 2 play 1s, an arc, and a sub for surround sound. Can I get 2 one sls to add to this setup for 5.1 surround sound or do all 4 of my satellite speakers have to be the same. I know u can't pair a play one with and sl but wasn't sure if 2 of each would work 

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N
1 year ago
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CraftBeerCFOContributor I
asked in Speakers
One SLs Won’t Stay Connected to the System

My total system consist of a Five in a bedroom, an Arc sound bar and sub in the living room, a One SL in the kitchen, and a One SL in the office. Both the One SLs will not stay connected.  It’s not a signal strength issue because I’ve tried moving the One SLs to the same room as the main router and they still don’t resolve.  This is very frustrating to say the least.  Any tips would be greatly appreciated!  Thank you in advance! 🍻

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E
1 year ago
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Turbo 36Contributor I
asked in Home theater
tv connection

Hi can I connect my tv to my 2 play ones and my sub, without a soundbar Thanks 

191
G
1 year ago
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WoodwardContributor I
asked in Home theater
line in

Hi recently added a second play 5 and set up with TV and Beam but now unable to connect to my line in for turntable it’s now longer there on my app? Any ideas

441
N
1 year ago
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Franky66Contributor I
asked in Speakers
weird Issue relating to App

My Sonos App is asking me to add a SONOS One SL but I don’t own that product. Anyone have an explaination?

354
F
1 year ago
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rorykingmsContributor I
asked in Controllers and Music services
24bit playback from local source no longer works on Play:1?

Just wanted to see if anyone else is having trouble playing 24bit audio files from a local source on a Play:1. This was working great after the S2 upgrade but about firmware v.69.1-33120 this no longer works.I have been able to confirm that 24bit playback did work on firmware v.69.1-31120. Then I updated the firmware on that Play:1 and 24bit playback stopped.Currently on firmware v.70.4-36090 with no improvement.Fun fact: I added a Playbase to the system over the weekend and it plays back 24bit files just fine on the latest firmware.

1859
R
1 year ago
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Lake_life4everContributor I
asked in Home theater
connect apple tv, sonos ark and 2021 lg uhd tv

How can I get my 3rd gen Apple TV 4K to work with my Sonos arc and lg tv to play the higher quality sound options.  My tv has eArc and passthrough both enabled but the Apple TV either gives me pcm or 5.1.  That’s it.  If I watch anything through my smart tv apps I get the higher quality sound.  Is there a setup or another device I need to hookup in order to achieve the sound quality I want when streaming through my Apple TV?

1171
G
1 year ago
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Emmanuel34Contributor I
posted in Controllers and Music services
Soucis avec des dossier musique sur mon téléphone android

Bonsoir, J’ai des albums dans mon dossier musique, mais quand je vais dans l’application sonos il ne reconnait pas les dossier mais les musiques individuellement. Comment faire pour que l’application reconnaisse bien les albums

421
Airgetlam
1 year ago
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ZigTContributor I
asked in Speakers
sonos one to arc

Is it possible to play a sonos one at the same time as an Arc? Or do I need another speaker to act as a pair? 

16892
F
1 year ago
DustyMC
DustyMCContributor II
asked in Home theater
Using a pair of Five for surround speakers

If using Fives for surround speakers with my Arc, do I stand up hem up vertically or lay them horizontal? Thanks again 

461
G
1 year ago
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mkelet11Contributor I
asked in Controllers and Music services
no sound when playing wma files

I can play anything from any streaming service.  but any wma files appear to be playing on the sonos player, but i have no sound. Thanks in advance !!!mike

1275
Stanley_4
1 year ago
D
DezzContributor I
posted in Portable speakers
Rome net work issue

How come you cannot use multiple networks on your Sonos Rome every time I bring it home I have to set the network for Wi-Fi

352
D
1 year ago
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littlepbbContributor I
asked in Home theater
Sonos Beam 2 but no eArc support + Nintendo Switch. Bad idea?

Hi.  I wanted to buy a soundbar that i would use mostly for nintendo playing and tv watching. I was oriented towards the Beam 2 but I own a 2019 Panasonic TV that only supports normal ARC. I’ve been reading around about the many sound issues between the beam and the switch since the latter supports LPCM 5.1 audio.Around I read that I would have to connect the switch to the soundbar and the soundbar to the tv, but looks like the beam only has 1 HDMI port. Would I be wasting my money? 

1623
Airgetlam
1 year ago
I
iwishineverboughtthisContributor I
asked in Speakers
Sonos drops connection to speaker when i try to group two or more

I moved to a new house and after many painful repetitive attempts I was able to connect my play bar, play3 , Roam , and sonos one speakers.  However , if i attempt to group any of the speakers the system drops connections to the speakers.  I then have to uninstall app, unplug speakers, reboot router,  and go through the same process again to get speakers connected.  if i play them individually there is no problem.  it just fries when i try to have two speakers grouped together.  I would appreciate any suggestions.  And by the way, I hate Sonos.

565
I
1 year ago
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SarnoAvid Contributor I
asked in Controllers and Music services
Play Amazon Music on a Sonos group of speakers

Spotify’s Android app can direct the music stream to be played on either:(a) an individual Sonos speaker(b) a group of Sonos speakers as set up in the Sonos app.Can the Amazon Music app also play on a group of Sonos speakers?

1163
Airgetlam
1 year ago
A
andy.eakinContributor II
posted in Controllers and Music services
Sonos S2 Mac v14.2 - failing to upgrade

What’s up with the MacOS controller for Sonos S2 that it consistently fails to update automatically.This was a persistent issue last year and today it’s starting all over again.Very frustrating to have this happen so regularly.

691
Airgetlam
1 year ago
V
VAJCRContributor I
asked in Speakers
i lose my speakers with every sonos update

I just got the new Sonos update today and just like every other time - what should be a simple 3 minute download - has become a nightmare of rebooting and re adding every speaker in the house.  With each update my speakers will error out on the update download and disappear off of my system.  I never had issues like this with my previous Bose system.  It is starting to become a bit maddening at the rate that updates are sent out.  People suggest not updating but shouldn’t an update just work without causing havoc each time with your system?  The constant Sonos response of rebooting and re adding everything isn’t a solution to the root of the problem.  For reference I have the home theater set up with beam gen 2, sub mini and two one sl speakers, sonos move and then other Sonos one SL speakers in other rooms. Any suggestions other than reboot and don’t download updates would be helpful.  

3278
buzz
1 year ago
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DMT-YGHContributor I
asked in Components and Architectural
Passive Subwoofer

I am trying to connect Sonos amp to a passive sub and a receiver. Is it possible? The phone tech support told me that Sonos amp doesn't support passive subs. Is that true?

9285
melvimbe
1 year ago
S
SouthendoContributor I
asked in Speakers
Cannot connect to Sonos One

I am about to throw my sonos one devices out the window.If i connect a device using Ethernet it appears in the app, as soon as i remove the cable it disappears.It can detect all my devices but will not connect them, saying it cannot see my wifi network. I cant even see anywhere on the app to change the network or passwords. HELP, its driving me crazy

561
106rallye
1 year ago
M
Mike_ukContributor I
posted in Home theater
sonos arc/samsung tv/apple tv 4k strange sound issue

Hi, I know there are countless issues with this setup but fortunately I do not suffer from any of the regular problems. The issue I have is a problem mainly with the voices on any app on the Apple TV 4K, the voices especially male voice seem to be distorted almost too deep and slightly slowed down (they sound like Bane) but there are no audio/picture sync problems. If I use the tv ‘s built in apps with the same shows the problem is not there, I can only replicate the problem with the apps on the apple tv. I can solve the problem with changing certain settings on the tv but the solution is not ideal and I lose Dolby digital 5.1 in exchange for Stereo PCM with the appletv even though I still get Atmos.The setup that ends up with distorted voices with the apple tv isSamsung qn95a sound settingsOutput-receiver(HDMI-eARC)HDMI-eARC Mode-AutoDigital Output Audio Format- pass-throughSONOS Arc connected to HDMI eARCAppletv4k- sound settings.Default audio output- Receiver speakersAudio format-Of

82511
Ken_Griffiths
1 year ago
J
jonymartinContributor I
asked in Speakers
google assistant now showing up as a voice service

Hi,I always used my sonos one with Google assistant installed and it was working all fine. Today I accidentally removed the sonos one from the Google home app. When I went to reconfigure everything in the sonos app side, I noticed I no longer have the Google assistant option from the voice services. Now I only have “sonos voice control”. I tried finding online a reason why, but I can’t seem to find a solution. I also tried factory reset the sonos device, and still I only see the sonos voice control option. Am I the only one?

3092
J
1 year ago
H
hareballAvid Contributor I
asked in Speakers
one group keeps dropping

Been having this problem a few weeks now. Whenever listening to music the living room zone drops out intermittently. Does it for 10-15 seconds and then will hop back for 10-30 min before doing it again.  ive got a very large system and have had Sonos for probably a decade. I’m also not very technical so getting into router stuff is a challenge for me.  I have a diagnostic here. 304281759 I have a boost that I’ve been using forever. It’s right by the play bar that keeps dropping. Should I try to kill the boost and plug Ethernet into the Soundbar as a start? 

27727
Stanley_4
1 year ago
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