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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26380 Topics
T
ThisismybestnameContributor I
asked in Components and Architectural
playbar audio crackling and muted

Recently my Playbar and paired play 3 surround speakers have stopped working correctly when using certain apps through my Apple TV. Hulu works fine. Netflix works fine. However other apps such as Disney plus and YouTube tv play the audio distorted crackling and muted. Stranger yet is certain channels on YouTube tv the audio is fine but other channels the audio issues persist. When switching hdmi inputs to a ps5 the audio is fine. Any help would be great

7
Ken_Griffiths
1 year ago
S
StrattoContributor II
asked in Speakers
new SL1 wont setup in S1 app as existing trying to setup SL1 in S2 as new system and itcwont either

I got a new SL1 and can’t get it to work it goes through the setup in S1 app then I get a message SL1 is not compatible with your system you can either launch s1 app to manage your system or setup a new system in s2 app but it does not work in either 

2
Ken_Griffiths
1 year ago
R
Ronnie2004Contributor I
asked in Home theater
connecting to fire tv

I’ve connected my beam to my fire tv, but when I ask the Alexa to control the tv it doesn’t recognise it. Help! 

2
Ken_Griffiths
1 year ago
F
FarrdinkumContributor I
asked in Components and Architectural
Connection of Port to phone deck, CD player etc

Slightly unclear if the port will only connect one phono item i.e. i’ll need multiple ports to connect my old system to the sonos system and / or connect through a pre amp?

3
jgatie
1 year ago
M
Maguire245Contributor I
asked in Home theater
Sky Q 1TB box + Arc audio loss on SD channels

Hi all, I've been having an audio related issue with my sonos arc using a Sky Q 1TB box. In the past month or so, when changing from a HD channel to a SD (standard def) channel, I suddenly lose sound altogether. The only temporary solution I have found to rectify this is to turn off the Sky Q box via the remote, turn it back on, then the audio comes back again. This does seem to happen infrequently, but when it does it's incredibly frustrating as you can imagine.My audio setting on my Sky Q box is set to Dolby Digital. I really do not want to have to change this to normal.My in built TV Netflix app supports dolby atmos without any problems. I have updated all software, including on the Sky Box, my TV, my App via play store, to no avail.My TV for reference is aPhilips - 65PUS7556/12If anyone else is having a similar problem please let me know. Any help is appreciated.Many thanks,Harrison. 

8
M
1 year ago
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GotquestionsContributor I
asked in Speakers
product compatability

Can i use Sonos (amp with wall mount speaker set )wall mounted speakers as rear speaker when working with Beam or Arc sound bar WiFi attached to the amp? How does Sonos amp differentiate the 3 pairs of attachable line in speakers as front or back? Or are all pairs sent the same sound EQ? Also are there wall mounts for the Five Hifi speakers? Mod Edit: Combined multiple posts

1
Airgetlam
1 year ago
C
Crash67Avid Contributor I
posted in Advanced setups
is this a known issue with eero and sonos?

I experienced a sudden loss of my entire system (running fine for years...running on eero mesh for  about a year) that was resolved after a two hour tech call (kudos to tech “Aevo”….not an easy ticket) but resolved by doing something contrary to solutions i have read so I am asking if this is a new issue (post recent eero update) or known.  Description follows: I have a large system (14 devices) that suddenly stopped working and could not re-connect.  After routine reboots of all network components (modem, switches , eero hub), none of the devices on the system could be seen.One of my playbars was hard wired and that is the way I have run the system for years (I converted to eero mesh about a year ago and system worked fine until last night). However the playbar suddenly refused to register..  Aevo (sonos tech) and I resolved it by disconnecting the hard wired device and putting the whole system on wireless. I suspect this issue had something to do with a eero update but i am not at al

3
Ken_Griffiths
1 year ago
R
raysongContributor I
asked in Home theater
Cannot unmute TV

Since the last patch, I have been unable to unmute my sonos arc using the controller.  I have to change the audio settings back and forth, or manually hit unmute on the sonos device.  Please fix this.  https://www.reddit.com/r/tcltvs/comments/znjslp/my_tcl_r646_keeps_muting_my_sonos_arc_whenever_i/

1
Corry P
1 year ago
N
NeilWalkerAvid Contributor I
asked in Controllers and Music services
S2 app repeatedly trying to update S1 speakers

I have a long established S1 operated set of speakers. All are S2 compatible except for a Play 5, so I have kept everything at S1. All good so far.I recently purchased a Roam SL, on the understanding that I could set up a parallel system with the Roam SL as an S2 speaker controlled by S2 app, and everything else as S1.However, the reality is that if any S1 speaker is switched on, I get the upgrade dialog in S2 and an "Upgrade now" button and a 'more information' button. I cannot continue to use the S2 app with the Roam SL unless I upgrade other speakers.I would like a way around this as I'm not in the market to spend more on replacing a fully functioning speaker.Also, the narrative on which I made my decision to purchase was based on information provided that said the two systems could co-exist. Nowhere did I read that only one system could be operational at a time.

6
K
1 year ago
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Turtle YardContributor I
asked in Controllers and Music services
Radio Truman Show

WBUR donation plea plays every time I begin listening via Tune In. Recent development is unrelated to usual station fundraising. Like clockwork- same line every time. What can I do differently? 

7
T
1 year ago
T
Tommi KContributor I
posted in Speakers
Sonos One reset / connect to other networks

Hi!I tried to move my Sonos One from one Wireless network to another. It ended up to complete mess I have reset the device multiple times. The app will find a new system and configure it, but it is not shown in the app. After the config the APP says that the system is not visible, please unplug and replug the electricity. After that the devices is completely lost I have tried to do the same for both IOS and Android (two different Android devices). I have recreated additional Sonos accounts, deleted app from the devices, tried to completely new devices with new account, with factory reset done to the device I have tried to different and separate  wifi routers, three different wifis, wired and not wired- All ends up to same situation - the apps found new Sonos, configures it and the it still cannot connect to device or system is not visible in the appThe device is 3 months old so I am getting so frustrated with the piece of…. that I am going to return it to the store, if I cannot get it

8
J
1 year ago
toyboy
toyboyChromatic Producer II
asked in Portable speakers
Can't add Sonos Move to Apple Homekit

So I have a Sonos Arc 1 w/Sonos one SLs, Sonos Roam, and on Sonos SL in another room. Now I would like to add my Sonos Move to HomeKit. In HomeKit when I try to add it I get two messages. 1st - AirPay, Unable to connect to “Move”. 2nd - Unable to Add Accessory. Make sure your iPhone is connected to Wi-Fi, then try pairing again. If I go to Control Center I can choose the Move to play and it does so it must be setup in AirPlay already. I’m confused when three of my devices are connected and one won’t.

4
Corry P
1 year ago
A
AJ LeeContributor I
asked in Controllers and Music services
All the Sonos devices cannot be connected over AirPlay

It is an airplay issue.I just bought a new iPhone 14pro with iOS 16.2 yesterday. All the Sonos speakers, Play 5, Sonos one, Beam and a pair of IKEA shelf model can be found clearly in the airplay list but cannot be connected. At the same time all the Sonos devices cannot be connected in Home app. But every speaker works perfect with Sonos S2 App. I’ve called the support service twice. There has been no workable solution yet though I have done all the suggestions offered by support team.But it was strange that all the devices worked perfect with my old iPhone 12pro with same iOS 16.2.My HomePod mini also works perfectly with the new phone.Now my automatic home music system based on Sonos speakers and Apple HomeKit is dead.

5
Corry P
1 year ago
J
Joshua198Contributor I
asked in Controllers and Music services
Sonos system dropping to iphone since iOS 16 update

Hello all,Ever since updating to the latest stable iOS 16, I have been having a problem where my Sonos/Airplay system keeps dropping to my iPhone when all speakers are connected. I use an iOS Shortcut to automatically connect all my speakers from my iPhone. I have tried: resetting my router, resetting all speakers, removing/adding each speaker to see if one particular speaker was the culprit. I have also changed phones, and the problem persists. The speakers do not drop when some are connected and not others. This problem persists when I do not use the shortcut and manually add the speakers - system still drops.My system consists of: Sonos Arc connected to 2 Sonos Ones and a Sub, 2 IKEA Symfonisk bookshelves, 1 IKEA Symfonisk Picture Frame Speaker, 1 Sonos Roam, and 5 HomePod Minis (2 in stereo pair, another 2 in stereo pair connected via Apple TV). All connect via Airplay. The system was previously working fine.Any idea on a fix? Has anyone been experiencing anything similar? May this

23
Corry P
1 year ago
R
raysongContributor I
asked in Home theater
Google Assistant

Google assistant has never worked properly with my Sono speakers connected to my TCL TV. I can use google assistant, but the assistant does not change the sonos device volume or play settings when asked.  Please fix your sonos system so it can receive feedback from the user in Canada. 

1
Corry P
1 year ago
P
PhotoadContributor I
asked in Speakers
sonos amp and three sonance ceiling speakers configuration?

I plan on using one amp and three speakers in my living room. Not three pairs just three speakers.what would be the proper configuration for the third speaker ? 

1
G
1 year ago
G
grunrContributor I
asked in Controllers and Music services
Amazon Music HD sound drops out or playback stops entirely

When listening to amazon music hd within the Sonos s2 app ,. the song may continue playing (since I see the playback occurring in the app) but there is no sound.   This has happened a few times in past week.  Also, at times the payback just completely stops.   Now the interesting. thing is If I use the Amazon Music app and use ‘Alexa cast’ to send it to the same Sonos speakers (stereo pair of fives) it works perfectly.  

3
Stanley_4
1 year ago
G
glencampbellContributor I
asked in Home theater
amp with soundbar and sub for watching tv and listening to music

I have a kitchen/family room. I have installed 2 ceiling speakers, and have got an amp to power them (I bought both Sonos amp and ceilings speakers new Nov 2022). I also have a gen 1 soundbar and a gen 3 subwoofer.  i want to use all this in 2 ways: Watching TVSoundbar gen 1 connect to TV via optical, and want to use the sub and use the 2 ceiling speakers as surrounds. Listening to musicUse the amp and 2 ceiling speaker along with the sub. (If the soundbar could be used in this set up, this would be great, but not essential) I want to know 1) is this possible? And 2) what way do I go about configuring this setup to work with my 2 use cases.Thanks in advance 😁    

1
jgatie
1 year ago
A
ANTIGUA2001Contributor I
asked in Home theater
narrative on certain programmes

This sounds a bit strange but on SOME programmes we are having to listen to narrative speech...not written sub titles but spoken words throughout...its driving us crazy! 

4
A
1 year ago
F
ffffContributor I
posted in Home theater
Apple TV remote NOT controlling Sonos Playbar

I am currently getting my 2 replacement remote for my 4k Apple TV that is less than 8 months old. So this will be the 3rd remote I’ve had in a very short amount of time. The actual IR (infrared) emitter on the Apple TV remote keeps going out and thus it will not work with the Playbar. If anyone is having the same issue, open up your camera app on your cell phone and point the top of the Apple TV remote towards the camera lens and look for a little red light shining on your phone screen when you press the volume up/down/mute. If you do NOT see any red light that usually means that you have a bad Apple TV remote. You will not necessarily have issues working other functions from that remote as most of the functions with the Apple TV are through bluetooth connection and NOT IR connection. The ability to use the Sonos IR volume control is specifically using the IR side of the Apple TV remote. Hope this info helps someone as this has been extremely frustrating for me. 

3
F
1 year ago
G
GypsycatContributor I
posted in Advanced setups
playlists

I am so incredibly confused. I own a lot of my own music stored on devices. Setting up playlists with YouTube is easy. Transferring it all to play on my two speakers set up as stereo is ridiculously confusing. The Sonos app is very UNFRIENDLY and completely bewildering. I'm not stupid. But the designers of this set up are STUPID when it comes to user interface. I welcome any advice....thanks.

3
buzz
1 year ago
M
marshpikeContributor I
asked in Speakers
Airplay connection issues

Cannot get apple airplay to connect with a new sonos 1SL on my M1 Imac 

3
Airgetlam
1 year ago
S
scottevestceoContributor II
posted in Home theater
Can I use Sonos with Apple TV?

I want to use Sonos sound for my Apple TV. I have in ceiling speakers now with Sonos s1 amp powering the sound, with a nearby TV.  Can I upgrade to Sonos s2 amp and use the sound for TV via Sonos speakers while using Apple TV to show the visuals/video?In another area, I have Sonos2 with sound bar and sub, working with newer TV, but want to use the in ceiling speakers for surround, which are currently attached to a Sonons 1 amp. Do I just need to buy Sonos 2 amp and connect them to this system?Thanks.

3
S
1 year ago
M
MmoogieContributor I
asked in Components and Architectural
playbase with turntable and existing amp

I have a Playbase hooked up to my TV with the optical cable and want to be able to play my turntable through the playbase. I want to clarify my understanding of how things are actually connecting using a Port. • If I get a Port and connect that to the line out from the amplifier how is the output transferred to the Play base? Via the WiFi network that everything is attached to? • How do I select what audio is coming out of the playbase?  • Does the TV need to be on?

12
Airgetlam
1 year ago
D
Digital SoundContributor I
posted in Speakers
Sonos Beam is Garbage. Won't Stay Connected + Delay in Sound

AppsSonos apps are confusing. There are so many on the Apple store, I don’t know which one to use. This is extremely confusing and frustrating.How difficult is it to have ONE APP that controls all devices? How hard can that be? Every other company can do it. But you can’t. It’s absolutely ridiculous you have multiple apps that I have to first google the answer to figure out which app is the right one for my Sonos product.Sonos Beam ProblemSonos Beam has been garbage since day 1 with it’s difficult setup and delay in sound so the lips are never quite in sync with what is being said. Now it has randomly disconnected from the network this morning and refuses to reconnect. Nothing changed overnight. No power outages. Rest of devices on network work perfectly.I’ve tried the gold app and the Sonos2 app, and the Sonos1+2 app, and the ‘Sonos’ app. None of them recognize the Sonos Beam on my network. The router has 3 other devices hooked up and they work flawlessly.I am connecting Sonos Beam wi

3
B
1 year ago
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