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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

24727 Topics

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NorthfarmAvid Contributor II
asked in Controllers and Music services

Best Router Settings

I recently installed an Orbi Mesh system. Things were working fairly well with Sonos but was having a couple aggravating issues and so I reached out to Netgear Support. One of my issues was that when listening to Apple Music, songs would occasionally stop and 5s or so later, the music would start again at the next song. As well, sometimes when grouping or un-grouping zones, I was getting an inconsistent response in the App. It would take too long to perform whatever operation I had attempted. Finally, in my 5.1 set-up the two Play 1’s and Sub were showing as disconnected but were in fact working (this is still the case).  Netgear support had me change the MTU on the router from 1500 to 1460. They also had me change the 2.4ghz from Auto to channel 6.  I believe Sonos recommends the 2.4ghz to be on Auto? The 5ghz was already set to what she recommended.  All of this occurred around the same time that Sonos also pushed out updates. My system does seem to be working better but I don’t know

2
N
1 month ago
AjTrek1
AjTrek1
posted in Headphones

Sonos Ace Fit For Eyeglass Wearers

First let me say I’m enjoying my Ace headsets. Yes, headsets...I have two as I have Arc’s upstairs and downstairs and I’m lazy 😂To the purpose of my post. I wear eyeglasses with arms of varying widths. You may find that eyeglasses with arms as shown in Pic I provide a better seal for noise cancellation than those eyeglasses with arms of a wider width as shown in Pic II. Before the naysayers chime in to add “there’s another reason not to buy the Sonos Ace” know that the Apple Pro Max’s (of which I have a set) share the same sealing details in regards to this post.FYI, the Ace received another update within the last week or so. I have no idea what the update was for. However, Sonos is moving forward to continually improve its products in spite of dealing with App issues (which incidentally may be part of the planned improvements/fixes).That said...Enjoy your Ace!Pic I Pic II 

3
Stanley_4
10 days ago
F
freesterTrending Lyricist I
asked in Speakers

Devices Randomly Going To 0 Volume

Is this happening to anyone else?I've got an Arc, Play 5, 2x Play 1s, Era 100, Roam.The Play 1 went to 0 while it was playing radio yesterday.I've noticed the at least the Arc and the Era sometimes are at 0 volume when I look at them, noticing the green LED...What is going on? Anyone else?!

1
Airgetlam
1 month ago
T
T55ddyContributor I
asked in Headphones

ace headphones

What is the timeline for Ace headphones to connect to Beam? 

3
jgatie
14 days ago
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DJgaryContributor I
asked in Controllers and Music services

international radio stations

Cannot access international radio stations on my Sonas speakers.will this problem ever be resolved  . 

7
D
27 days ago
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juistContributor I
asked in Controllers and Music services

Error: Unfortunately, a connection is not possible. Please try again later.

the app says: Unfortunately, a connection is not possible. Please try again later.when trying to add a speaker to an other group of speaker; all play together for years now;never had these problems in the old app; seems to be a step back … ?

3
D
6 days ago
L
LauadibobContributor II
posted in Advanced setups

Sonos - you broke it, you fix it…

Dear Sonos - as a pro user, and former beta tester, you have destroyed any confidence that I have in recommending - or for that matter procuring and integrating your products into my client projects.  As the saying goes, “you break it, you buy it”. You need to fix this ASAP! 

2
L
1 month ago
T
testastrettaContributor I
posted in Controllers and Music services

Missing tracks from Apple Music

See Diagnostic 438829679. One track is missing from an album that is visible on Apple Music. Re-scanning library does not address the issues.

3
Rowena B.
3 years ago
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dreed12Contributor I
asked in Components and Architectural

Line in from TV stops working intermittently

Sometimes when we turn on the tv and sonos  playbase, no sound comes out. If I look in the app, the TV input isn’t selected but nothing plays when I select it. Audio In shows no signal. Other times the system works as expected with the TV and always works with music via app. If it’s not working, it fixes itself next time we turn it on. So it’s definitely an intermittent issue with the line in. I have checked the optical cable has a red light, replaced the cable, rebooted, checked TV and sonos are up to date, checked audio format in Tv so not sure what else to look for. I’ve submitted diagnostics - confirmation number: 161195062ThanksDom 

1
Rowena B.
3 years ago
T
ThatS0n0nsUserAvid Contributor I
asked in Components and Architectural

Multicasting Audio Playback Issue When Grouping

I have noticed if I have music playing in one room of the house and in the middle of the song I group it to another room the audio sometimes only plays out of one of the stereo speakers even if I see it online, once I power cycle the speaker everything is working as expected. I do have multicasting and all the IGMP proxies setup on my router. Could this be because there is a lot of information being transferred at once to the new grouped speakers that the multicasting doesn’t keep up? I don’t seem to notice this when I pause the music and group the speakers to then un-pause the music.

5
J
1 year ago
T
therealme4Contributor I
posted in Home theater

Beam Surround Capabilities

Hi,I’m trying to figure out how to get the most out of my Beam + 2 Play:1s surround system for TV and streaming services.My Sonos system above is complemented with an Xbox One, Chromecast (2nd generation), a Winegard FL5500A FlatWave Amped antenna, and an older LG LS4500 TV. The Beam is connected via the digital audio output.I’ve been noticing that I only get PCM Stereo 2.0 no matter the game or app I’m using through the Xbox or Chromecast, but I get Dolby Digital 5.1 from the antenna. I’m assuming Dolby Digital 5.1 is desirable over PCM Stereo 2.0 (although I am hearing sounds in the rear speakers even when the app shows that it’s receiving a stereo feed).My question is this. Is the stereo signal a limitation in my TV’s older HDMI inputs? Do I need to upgrade my TV or my input devices (maybe to a new Google Chromecast with Android TV) to get more a more consistent and reliable surround signal passed on to my Beam? Or is this the best that the Beam + 2 Play:1s can do?Thanks!

2
T
3 years ago
C
Captain SlogContributor I
asked in Components and Architectural

Sonos 5 constant hissing noise

Sonos 5 has constant static (hissing noise). 

2
C
2 years ago
K
KungFu CalContributor I
asked in Components and Architectural

Separated S1 and S2 systems but now S1 app does find my old compnents

Hi Last weekend I followed the recommended steps to separate my system with the S1 app controlling my older components and the S2 app controlling the new ones. It worked really well for a couple of days until the S1 controller stopped finding my older components and only finding the new ones and saying “connect to Sonos” and asking me to update to S2. Its very frustrating.I have reset the S1 App and reconnected all the components again having done a factory reset on all of them several times now but the same thing happens. One of my components, the Connect, is also connected via an Ethernet. There seems to be no issue with the internet service as the S2 app and new components work fine.any ideas on what else I can try? 

1
James L.
3 years ago
C
CascadeChrisContributor I
asked in Components and Architectural

Will not hold volume

Have a Sonos Beam paired to 2 Play 1 speakers and the sound will not hold beyond 15%. Last about 5 seconds before going back down.

1
Airgetlam
3 years ago
P
PacoSContributor I
posted in Portable speakers

Endless problems with Sonos Roam

Hey everyoneIs there anyone else here having issues with Roam? I do, and hasn’t stopped since I bought it. It lasts no more than a couple of days connected to WiFi and then I need to reconfigure it again. Battery doesn’t lasts as much as Sonos claims. Microphone can’t be turned on (I guess is because Roam gets disconnected from network).I have other three Sonos products which have no issues, but this little guy has really disappointed me. And yesterday I decided to call Customer Supports which really wasn’t helpful at all claiming that I have a network issue which it is not. I have my home with a lot of smart devices and none has a single problem with network.I do really want to take it back because it has really a waste of money. Any thoughts?

2
el rubio
2 years ago
A
astrobboyAvid Contributor III
asked in Components and Architectural

Where have all my "foreign" character songs gone?

I have a large music library and quite often hit the limit at which point I move some albums to my “not-on-sonos” folder so I can still access them via Plex. I updated my index yesterday and noticed that an artist was missing - this artist has a “foreign” character in the name “ø”. I then checked an album by another artist that I knew had a foreign character “ō” and it’s missing as well. This was working for me last week - I could see+play the artists/albums using sonos!?   Why can’t I see them anymore? Is it a change to the sonos system or do I need to move a bunch more albums out before they will re-appear? And no, these are not playlists, they are mp3 albums stored on my NAS… the same place I have been storing them for years. Nothing else I can think of has changed in my network.  It’s a bit insulting if we can’t have ‘foreign’ characters… even my wife’s name has “ē” on it.

4
Ken_Griffiths
2 years ago
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batsonjayContributor I
asked in Components and Architectural

Various (streaming) music sources have stopped playing; any ideas why?

Hi -I have several (streaming audio station) music sources configured on my system (via the Sonos app, of course) that in the past played just fine.Now, they do not.In particular, I listened to Dogglounge and Balearic FM; both were available & set up via the TuneIn music source (which also made them findable in the Sonos Radio section).I can’t tell you exactly when it stopped working; it has likely been a month or 3. Today when I try to play either via TuneIn, I get repeated pre-stream ads from TuneIn - as if this is a fallback when it can’t start the stream.I’ve tried unsuccessfully using other (valid Sonos) music sources - e.g. I can find Balearic FM on the myTuner music source; if I try to start it there, the Play icon changes to the triangle/play for a moment, but then switches back to the square stop icon (and no audio plays).I know the stations play just fine via TuneIn & other apps; I can start the TuneIn app (or Radio.net, or myTuner) directly on my iPhone, start the st

0
B
2 years ago
I
I'm DowntownContributor I
asked in Speakers

Moved Sonos One; Now, it will not play

I have a Sonos 5 and two Sonos 1 units.  I moved one Sonos 1 from one room to another, plugged it in, and now it won’t play. The light on top is solid white.  Can someone please provide step-by-step instructions?  This is **** and exactly why I got away from Bose.   Moderator Note: Modified in accordance with the community guidelines.

3
Mark P
3 years ago
A
Alex_56Contributor I
posted in Advanced setups

Sonos Samba 4 Support

I had raised the question about support for more modern Samba support on Sonos.I was greeted with the lovely respones that it is “on its way”. Forgive me if I don’t hold my breath.Fortunately, if you have an open source version of Samba 4 (such as I do through my OpenWRT router), it now supports legacy (insecure) connections and allows Sonos to connect.Well done in relying on others to provide compatibility, Sonos, even if you refuse to do anything. I hope a similar tactic works for you in suing Google for copying your network music synchronisation. I hope you get your reward frow them, but I don’t rely on you to put the proceeds to fixing your issues or inventing your way forwards...

1
Airgetlam
2 years ago
U
User713159Contributor I
asked in Components and Architectural

Amp paired with TV is too loud at minimum volume

Music on my amp is great: loads of flexibility to play it loud or soft. Switch to the TV and it’s unusably loud at night with minimum volume. I’ve tried Night Mode, but it sounds awful and tinny. I have tried volume limiter but that only affects the upper volumes but not the lowest. Even setting the TV at 1 or 2 is too loud when trying not to wake children. And don’t even get me started on the delay and jumpiness of the volume control through the TV. I love the sound but there must be a way to lower the volume more, Sonos???

1
G
3 years ago
S
SiWiggy
asked in Components and Architectural

Sonos One keeps disappearing from Controller.

My Sonos One keeps disappearing from my controller for Mac (Version 12.1).  I am using Sonos OS: S2. My Mac is operating on OS version 10.15.7. I have tried doing a factory reset and turning power on/off.  The Sonos One comes back, but after a while disappears again. I have other Sonos One’s around the house and they all work fine.  The Sonos One is connect via WiFi using a Linksys Velop system. The node is in direct line of sight and within 5m. Any ideas how I can I solve this particular problem with this Sonos One? thanks

1
Simon B
3 years ago
B
Betcha31Contributor I
asked in Home theater

beam and two one sl sound cut out

When ever I use Disney+ and HBO Max on my Fire Stick 4K, the sound randomly cuts out. What can I do to fix this?

10
Airgetlam
2 years ago
S
SkythepigContributor I
asked in Components and Architectural

SkyQ Remote Voice Control Stops Working when Paired with Playbase?

I have a Playbase with 2 Sonos Ones all set up and working excellently. I use the SkyQ remote to control the volume of the Playbase but since pairing the remote with the Playbase the voice control stops working with the SkyQ box.I have reset the remote so it is not paired with the Playbase and the remote voice control starts working again with the Q box. For some reason when you pair the Q remote with the Playbase it disables the remote Voice control function. Any ideas on how to fix this appreciated.

4
Mr. T
2 years ago
M
Mike WillAvid Contributor I
asked in Portable speakers

Move - WiFi 4

A new feature on my Ubiquiti Dream Pro router (https://www.ui.com/consoles) shows my Sonos Move using the WiFi 4 standard.  Is it possible to change that so Move uses WiFi 5?

4
M
2 years ago
C
chiaContributor I
posted in Speakers

compatibilità

Buongiorno, ho un vecchio sistema home theater Bose Lifestyle 18 collegato ad altre casse Bose in più stanza. Per avere musica in streaming ho collegato più chromecast audio. Se collegassi al Lifesyle 18 il SONOS PORT è compatibile? riuscirei a trasmettere anche la musica dei CD sugli altri chromecast audio?grazie per le informazioni

1
G
2 years ago
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