Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 30,940 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4495 Topics

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Chris_183Enthusiast II
posted in Controllers and Music services

Spotify Connect - Switching back and forth

I’m probably in the minority and just started trying Spotify Premium with a free trial.  I currently use Tidal, so I’m trying to figure out how people use Spotify with SONOS.  Here’s an example: I’m listening to Tidal and at the top of the hour, go to my radio station to hear the news, then switch back to Tidal when the news is over.  All in one app (the SONOS app).With Spotify, I have to open Spotify, start music, then open SONOS to switch to news (which automatically overrides Spotify).  Then I have to go back to Spotify, tell it to “forget” my SONOS room, because no sound is coming out, and relink it back to SONOS.Just seems like a pain to switch sources.  Why would SONOS allow an app to bypass there app?  Seems like Spotify is taking control of the user interface (grouping, connecting, volume), bypassing SONOS.  Almost like a power play where one day Spotify will simply connect to multiple devices, some SONOS some not.

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J
3 years ago
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DldaviesContributor I
posted in Controllers and Music services

encountered a problem on apple playlist.

Keep getting error saying we have encountered an error when trying to play Apple playlist, everything else plays, ie artist, albums but not playlist, was working fine yesterday am the issue started pm and is same today, I have removed and re-added Apple Music and restarted my phone, problem persists

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Simon B
3 years ago
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AndyB1968Contributor I
posted in Controllers and Music services

sonos Playlist uses old deezer account so doesnt play

I have changed my music service provider from Deezer to Spotify.  When I then use my Sonos system with a playlist I generated on Sonos which has songs added from the old Deezer account to the playlist now won’t play.  So question is … is there anyway of updating the playlist so it looks at same song but from my new Spotify account?

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controlav
3 years ago
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EB60Contributor I
asked in Controllers and Music services

Sonos Radio not working?

All of a sudden this morning my Sonos Radio Stations won’t work. Reset my router.   All other service’s work on Sonos - Apple Music and Radio, and TineIn (which is new to pop up on my menu).  But cannot connect or play Sonos Radio!  Non of the stations work.  Cruise control was my go to.    What to do. ? did submit a diagnostic report. 1508963402

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D
3 years ago
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Pefler77Contributor I
asked in Controllers and Music services

You see login not recognized

Today just out off the blue music stopped playing and since then neither me nor my wife can access our yousee music account through sonos. It keeps saying that I cannot browse the music. Yousee music app works fine though. I removed my sonos account from the app and put it back. I removed my yousee account from there and when trying to add it back it said the yousee server doesn't recognise my login information and I should contact yousee. I changed my yousee login in their own app and it works fine as before. I tried to add it again to sonos with the new password and it still says it cannot be recognised and I should contact yousee. I'm in doubt there's anything wrong at yousee, since my password works fine in their own music app. It's also extremely strange that both mine and my wife's accounts stopped working on sonos at the same time. Can you help? BR Petr

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B
3 years ago
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ghaContributor I
posted in Controllers and Music services

Sonos has become useless with the new app installed

All system checks, rebbot, re-connect has been perforemed over and over again. I have a rock solid wifi system and everything worked seamless. Until the app was updated. Running the latest IOS and SONOS software. Whats wrong with the new app. The whole system is just annoying. The only way to use the system is by airplay.

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controlav
3 years ago
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slipsContributor I
posted in Controllers and Music services

No Access to Music Library without Internet Access

Here is my setup:Additional information from Sonos S1 Controller:Associated Product: 10.0.1.2---------------------------------Play:5: BedroomSerial Number: ***************************Sonos OS: S1Version: 11.2 (build 57377280)Hardware Version: 1.16.4.1-1.0Series ID: P100IP Address: 10.0.1.2WM: 1OTP: 1.1.1(1-16-4-zp5s-0.5)I have a Play:5 that is an old model, and will not work with the S2 controller.I do not have an internet connection.I have set up an internal wifi, using an Apple Express which is connected to the Play5 by an ethernet cable and a RCA audio cable.I previously was able to play music from my MacBook Pro to the Play5, but now I am unable to access the Music Library from my MacBook; for some reason, this has stopped working, because Sono doesn’t recognize my Music Library.On the Sonos S1 Controller, I select my Music Library Settings and select the + sign. I then select My Music Folder, enter the Admin Password and select Next.I then get an error message: “Unable to add the

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Rowena B.
3 years ago
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Rich_Contributor I
posted in Controllers and Music services

MacOS Big Sur playing podcasts S1

Hi All,I’ve upgraded to MacOS Big Sur → now unable to play podcasts via Sono S1.   Been on the phone with Sonos Support case number 02288114 for 50mins, very very unhelpful.Mac have split iTunes into Music/PodCasts/TV.   Seems Sonos haven’t tested S1 Controller with Mac Big Sur.   The Podcasts are now stored in a cache folder, rather than iTunes..Sonos view is, this is Mac & my issue not Sono..  Very unhelpfulStay safeR

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R
3 years ago
mhmost
mhmostContributor I
posted in Controllers and Music services

Sonos stops playing music after about an hour or two

I am playing my music library stored on my Mac and Sonos library. after about an hour or so the music just stops.  I have to go back to dashboard and click the play arrow again.

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mhmost
3 years ago
A
Anders LangfeldtContributor I
posted in Controllers and Music services

Problemer med Spotify Connect og Sonos-appen

Problemer med Spotify Connect og Sonos-appen. Sonos mister kontakten med Sonos.

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C
3 years ago
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SplesiContributor I
posted in Controllers and Music services

cannot login to music service Telmore Music

cannot login to music service Telmore Music. Problem started 30 minutes ago. I can login to the service from any other places but not from Sonos!!!

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Mark P
3 years ago
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Devildoc99Contributor I
posted in Controllers and Music services

Not enough room to update library

Could someone explain to me why this message even occurs. I was under the impression it was indexing the HD where my music files were. Why would it need space for that? Just index the damn thing and let me play on!Can I do something to change/adjust this setting?Thank You  and Merry Christmas to allDevildoc

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D
3 years ago
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KbdoContributor I
asked in Controllers and Music services

One e-mail address per system

Can i not use my own sonos login when connecting to sonos system on my work or at my friends? 

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J
3 years ago
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VassilovskiContributor I
posted in Controllers and Music services

SONOS no longer recognizes music folder of upgrade

Hi - I recently updated the Sonos App on my MAC to v12.2 (as well on my Android devices).  This coincides with an upgrade of my iMac OS to Big Sur.  My SONOS now no longer recognizes my music folder (an external USB drive attached to my iMac).  Any suggestions would be appreciated.

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J
3 years ago
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User443206Contributor I
asked in Controllers and Music services

Playing Music from Laptop or NAS

I'm having difficulty connecting my Sonos to my Music Library. My laptop is on and the network can see all Sonos devices. However, when I put the path in (\\mycomputer\shared\music) it simply says my computer is not responding. The folder 'Music' is shared to Sonos with full permission but it's just not responding

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Annazel S
3 years ago
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purapuraContributor I
asked in Controllers and Music services

Issue with my Spotify family account on Sonos. Music stops

Hi Sonos community,I have a Spotify Family account. I’ve added our spotify accounts (2) into the Sonos app by using the tutorial here: https://support.sonos.com/s/article/2757?language=en_USMy wife listens to music in the living room via Sonos Port and her spotify account (through Sonos app).  I want to listen to music on my laptop directly using the Spotify app (on my spotify account of course)Impossible. Music stops on one side everytime one of us try to play her/his music.Any idea? Bests, Mathieu

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J
3 years ago
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sonPHsContributor I
asked in Controllers and Music services

Can't reauthorize Apple Music

Hi, the Sonos controller recently said I needed to reauthorize Apple Music. When I followed the instructions and input my Apple id the Sonos app screen just blanked and stayed like that. I tried removing the Apple Music service completely and re-adding it. At the point of selecting ‘I’m already a member’ (of Apple Music), same outcome with screen just blanking out to white. Help please Sonos - I’m so bored of having problems with your system... 

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Mark P
3 years ago
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KochanskiTrending Lyricist I
posted in Controllers and Music services

Classical tracks skip before finished

In both the HD Radio Symphonies and Classical Concert Hall the track being played does not finish. It often skips to the next track. I’m paying a monthly subscription for this joy. Surely the technicians can create tracks with a two second pause between them?

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Ken_Griffiths
3 years ago
A
Andy_15Trending Lyricist I
posted in Controllers and Music services

hiss sound when playing from YouTube music

There's a quick hiss that happens occasionally when playing back from YouTube music.  I submitted diagnostics.  973179111It's hard to describe but sounds like a fast hiss.  Or like a cd skip.When playing from other sources no issues.

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Airgetlam
3 years ago
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Pasta DisasterContributor II
posted in Controllers and Music services

Apple Music library not available, please check soon.

Can’t find a topic on this that is less than a couple of years old but it’s happening here - not to me but to my wife’s account (family account via Apple One) so this has to be fixed double quick or I’ll be in trouble!!Diagnostic number: 1075133482 Please help! She’s not angry, she’s disappointed. We all know that’s so much worse!

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Simon B
3 years ago
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JODAORContributor I
posted in Controllers and Music services

Tidal issue

Tidal issue.  Sorry for typo. Admin please feel free to correct spelling of topic. When playing Tidal as my music source, it will only play one song (not continuous play of an artist/songs/album), then stop. Sonos doesn't do this with Amazon music (Amazon music continues its to play the entire library). I've removed and reinstalled the app, disconnected the Tidal service, then reconnected and still the same. Thoughts?

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E
3 years ago
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Marlinspike51Contributor I
asked in Controllers and Music services

Music Library Problems

I have a SONOS Playbar, and am running SONOS 2 controller for Mac.  Version 12.2,  Sonos OS  S2,  Build: 61182310  Sonos ID: 114287825.My problem is that I can not establish a connection to my Music Library(iTunes Music) on my iMac without getting an error message.  Therefore I cannot play music. The music library does NOT appear in window, and the error message states:Sonos was unable to add the music folderAccess to the shared folder ‘//Michaels-iMac/Music’ is denied - check the username and/or password.Last week I called the Sonos technical support and attempted to resolve this problem  for over an hour to no resolution.  The Tech elevated this problem to a higher level and he sent me an email to establish an appointment.  My appointment with higher level Tech resolved the problem after several minutes, with this Tech accessing my ‘screen’ and typing in the path to my Music Library which established the connection and I could see all of my playlist and music.  The remedy to my probl

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Simon B
3 years ago
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BrinAvid Contributor I
posted in Controllers and Music services

BBC radio shows disappeared from TuneIn

I use TuneIn to access BBC radio on an almost daily basis.Any shows broadcast on the previous evening are usually available the day after. This was the case until yesterday when recent shows are unavailable.Any known reason for this. I have removed and uninstalled TuneIn but no difference

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J
3 years ago
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Geert LochristiContributor I
asked in Controllers and Music services

Problems connecting Sonos to my music library

Hey, Since my LaCie 5 Big has crashed, i installed a new NAS Synology ds218+ (2 x 4 TB). The back up from my music has been transferred to the NAS. When i’m trying to connect Sonos  to my music library i get this pop up window from Sonos: Sonos can't add the music folder. Make sure the path, username and password are correct. Reason: An issue has occurred when adding the new music in the shared folder \xxxxx\Music\Music LaCie 5Big 10TB - Back Up to the Sonos system. Please see the following link for more information: http://faq.sonos.com/serverstackWho can help me? THX Geert

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controlav
3 years ago
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EddiewContributor I
posted in Controllers and Music services

Having a lot of trouble with software and system - can't connect or play music

Every time I try to use this speaker its 30-40 min of work to get it working.  then I can't use my playlists, can't even use the AUX cable without going through hell (the stupid software) which limits everything.  I don’t understand why you want to limit (control) us just using a speaker.  Now after all the frustration it just doesn’t even work anymore lol.  just flashes and won’t connect, and apparently according to the website it doesn’t support apple products for set up anymore which is something you have to do constantly with this garbage software.  I’m about to throw this thing in the lake.  Such a waste of time and money.  I’ve wasted so many hours of my life on this trash.  If you are looking to buy one of these (Don’t)!!!!

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J
3 years ago
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