Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 2,914 Topics
  • 22,919 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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2914 Topics

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LeabackaContributor I
asked in Amazon Alexa and Sonos

Alexa wont stream Apple music, but only one one speaker

Hello,My Sonos system includes 3 Sonos One and a Sonos Move. Until recently I’ve been able to stream Apple Music using Alexa with no issues on all speakers. However, a couple of months ago the Sonos Move started to say that I needed an Apple Music account to stream music (which I obviously already have signed in). Meanwhile, all of the other speakers are working exactly as they should with Apple Music. I have tried factory resetting the Move, signing out of Apple Music in the Alexa App, deactivating it in the Sonos App, and every other possible solution I can find online. But it always comes back with the same message, and the other speakers always start to work just as they should. If I use the Sonos Voice Assistant, Apple Music works just fine on the Move, but it’s so limited in what it can do that I’d much rather use Alexa. I haven’t been able to find anyone else with the same issue on this or other forums, so any help would be much appreciated. Thank you!

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Corry P
21 days ago
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Dbradley55Contributor I
asked in Amazon Alexa and Sonos

Sonos and echo dot

I am using Alexa on an echo dot and it plays music through my Sonos One gen2. Is the echo device superfluous here? Which device is actually converting the digital music stream to analogue (I presume that the Sonos has the superior DAC). Thanks.

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Ken_Griffiths
1 month ago
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HeatherHomeContributor I
asked in Amazon Alexa and Sonos

No music played!

Does anyone have any advice for my sonos saying “playing music found on amazon music” but it never plays?!I ask to search for something, it says it found it & says “now playing…” but nothing else happens!I unplugged, reset & re-installed speakers & updated the app. I am at a loss!

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Airgetlam
22 days ago
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RobHKContributor I
posted in Amazon Alexa and Sonos

Sonos and Alexa in my country?

I have seen a few articles from a couple of months ago quoting Sonos Management where they mention support for 27 new countries coming this “spring”, one of which was my country.However the official page of supported countries is unchanged and there are no countries currently listed as “coming soon”.So has this been abandoned or do I hold my breathe for a little longer?

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Airgetlam
22 days ago
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SiggygymContributor I
asked in Amazon Alexa and Sonos

voice assistant cannot play music when prompted

Recently taken my somos roam away and connected to the holiday home wifi. Worked ok to start with but now Alexa won’t play music when prompted. Alexa works and searches as expected but for some reason music cannot be triggered. I have to do it manually via the sonos App. I tried re-authorising the music services, reinstalled Amazon music, but still nothing. Is very strange. Any ideas? 

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Corry P
1 month ago
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DJRKMContributor I
asked in Amazon Alexa and Sonos

Alexa does not respond on both speakers

I have one Sonos One and another SL in my room set up as a stereo pair. If I ask the ONE a question is it possible it responds from the speakers of both the ONE and ONE SL? so if I ask a question alexa only responds from the speaker of the ONE. Can I make it answer my question on the both speakers???

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Corry P
1 month ago
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Rwhitaker51Contributor I
asked in Amazon Alexa and Sonos

Alexa

I’ve connected Alexa and Alexa speaks through my Beam. Yet when I ask Alexa to play my music it says I need to connect. 

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Ken_Griffiths
1 month ago
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jmgoycooleaContributor I
asked in Amazon Alexa and Sonos

Alexa not showing up in the Sonos app

I already installed the Amazon Alexa app on my phone and it doesn't show up in Sonos app. When I tried to add a device directly from Alexa and search for Sonos, after some instructions they finaly inform me "You are not elegible to enable this skill due to geographical restructions". I'm from Chile and I can't belive this issue in a product that is not cheap. There are a lot of cheaper options in the market that use Alexa and works pefectly. Sonos assistant is limited and just support Sonos Radio like default app. So limited. I'm very happy with sound quality by the way, but is important to me have a good assistant. I want to confirm if the service is avalilable at my country and if not, Sonos is thinking to add it and when?

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G
1 month ago
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SBXX App - OG RetroContributor I
posted in Amazon Alexa and Sonos

Solved - Why does alexa tell me to enable the skill in arc when music routine runs

The problem...I would always be told to install or set up the Alexa skill every time I created a routine and tried to play music on Spotify.Arc Left 300, right 300 Dining room - 100 Kitchen - 300 Fire TV Spotify Echo Show These are all grouped in an Alexa Room called "Front of House."My Fire TV was linked to all these devices, so I could talk to any of them to control the TV. Yet I could never get Spotify to work from my Arc via voice. It would work with some others, but I would always get the skill message with Arc.My Fire TV "speakers out" was set to play music out of the group "Front of House," so this way when music played, I thought it would start with the group.My TV is plugged into my TV, and my TV's HDMI is in my Arc.That's the setup...I noticed that if I created the play music command in Alexa as a routine, it would never work if I set the default device to my Arc or my Fire TV. It only worked if I picked a different device.Or I would get the "please configure your skill messa

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Corry P
29 days ago
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crossface2008Contributor III
asked in Amazon Alexa and Sonos

Ducking on Surround Sound

Is there a way to prevent or reduce the time that Alexa ducks Sonos speakers?

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UKMedia
1 month ago
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JecdaviesContributor I
asked in Amazon Alexa and Sonos

Alexa Voice commands wont play bbc or spotify music

I have a sonos beam and sonos roam. When I use Alexa it hears the commend and says it will play bbc sounds but never actually plays anything. With Spotify, it asks me to log in on the device on my phone and connect to the speaker, which I do but still doesn’t work when I go to voice commands. Anyone else having the same issue or know how to fix this?

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Sotiris C.
1 month ago
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Barnsey58Contributor I
asked in Amazon Alexa and Sonos

new update

After update ,Alexa does not work and sonos will not play music through the app

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G
2 months ago
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JJAYContributor I
asked in Amazon Alexa and Sonos

Alexa announced but missing in Brazil?

According to the brazilian Sonos Webpage, the Sonos One works with Alexa. But, in my setup with 2 Sonos One and a Sonos Beam, Alexa does not show up as Voice Service. This is really bad, as it means that I cannot use my Fire TV cube!It is really frustrating, as the interaction with this device was the primary reason for buying the Sonos system. I feel mislead by Sonos Brazil. [Yes, I created this topic out of frustration, I feel mislead!]

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G
1 month ago
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sharry26Contributor I
posted in Amazon Alexa and Sonos

era 100 issue with alexa

Alexa isn’t fully working on my era 100. I can’t control Spotify using it. Ive checked the Alexa app and my era 100 is on there but doesn’t seem to be linked as a speaker. When I ask Alexa to change songs , on my era, it tells me that it can’t support the stream and to add my era 100 device. Very strange. 

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J
1 month ago
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TwstevieContributor I
asked in Amazon Alexa and Sonos

Era 100 wont play BBC or Apple via Alexa

New Era 100 speakers. Alexa is set up ok if I ask it a question. But it won't play BBC sounds, or Apple Music. I can play both through the App, but I'd really like to just ask the speakers to open BBC sounds without going through the app. Ditto music through Apple.  Everything is linked per set up instructions.  As it's both BBC and Apple I suspect the issue is with Sonos, but I may be wrong. Any thoughts or suggestions gratefully received. Thanks. 

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Corry P
1 month ago
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AaronWaguespackContributor I
posted in Amazon Alexa and Sonos

Can’t get Alexa Announcements to work on my new Sonos One

Bought a Sonos One and connected it to my old 2x Sonos plays.I did this to set up Alexa routines for my daughter.While I have been able to get music to play out the speakers from a routine,I cannot get it to do an Announcement through any of the speakers from a routine.When I press play on the routine it says “Now playing you routine” but no sound is played.I have reset the speaker, removed the Alexa app, re installed it re connected it to the Sonos app but it still did not work.There is a post on the Sonos community talking about this from a couple of months ago but it seems like it is working for some and not others.I was hoping someone here might have some thoughts on getting this to work.

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Corry P
1 month ago
M
MadlanderContributor I
asked in Amazon Alexa and Sonos

Alexa keeps asking "what do you want me to play next"

Can’t get Alexa to play music. I tell her to play a genre, and she says “playing X on Sonos” but then keeps asking “what do you want me to play next" and never actually plays anything.

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Corry P
1 month ago
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Simon_140Contributor I
asked in Amazon Alexa and Sonos

Alexa on Arc goes quiet for too long after asking a question

I have an Arc set up with two One surrounds and not long ago (I can’t pinpoint exactly when) it started taking at least ten seconds for the volume to go back up after asking Alexa something and the answer finishing, or if it thinks it hears the wake word it will stay quiet for far too long. Any ideas would be much appreciated, as it’s really annoying. I don’t have ‘follow-up mode’ enabled as it’s ‘disabled when using Wi-Fi connected speaker’ according to the Alexa app.

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Sotiris C.
1 month ago
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Alpha NeuronAvid Contributor III
posted in Amazon Alexa and Sonos

sonos beam and alexa turn on turn off issues

throughout the last couple of years I have had variable success with whether or not alexa turns off the tv. now its variable success whether or not alexa turns on the tv. switching hdmi to the non-arc port is what allowed alexa to turn off the tv. BUT that annowing sign saying your audio device is not in the arc hdmi port would intermittently show up despite pressing ok or just leaving it alone. Samsung TV. switching the hdmi port bact to the arc port now “confused” the tv and so variable whether or not alexa can turn on or turn off the tv… SONOS, please address and create appropriate update. what does the community think? thanks

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AjTrek1
1 month ago
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NichoWContributor I
posted in Amazon Alexa and Sonos

Problem using Arc with Alexa

I have a Beam upstairs and an Arc downstairs. The Beam works fine with Alexa ( although have an Amazon fire stick close by the Beam, and I wonder if it’s that which is responding?! - this is connected to the tv, and so is the Beam). but with the Arc Alexa keeps replying - “first enable skill for Arc in Alexa app” .. which is already enabled but I’ve tried disabling it and re-enabling it, but then Alexa says it can’t find devices. I’ve been able to control the Arc via Sonos app, playing Amazon Music, but Alexa won’t work. Can anyone help with this? I’m very confused!

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O
1 month ago
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TWardenContributor I
asked in Amazon Alexa and Sonos

Sonos Disconnected from Alexa

My Beam used to be connected to Alexa. I am trying to restore this functionality but now neither Sonos iOS app can find my Beam. I’ve done everything to try and just get the device recognized, but no luck. Is it possible to reset my Beam back to factory settings? Or is there another solution to my problem? 

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G
1 day ago
Tam O Ronnoc
Tam O RonnocContributor I
asked in Amazon Alexa and Sonos

connecting Move/Sonos app to Alexa

Hello all,Just got a Move (early birthday and Fathers Day present) connected it with app and WiFi. Does anyone know if it’ll be easy enough to set up with Alexa as I would need to use the wife’s login?Just wondered if my Sonos login would conflict with the wife’s. Cheers

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Corry P
2 hours ago
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Mcgroa00Contributor I
posted in Amazon Alexa and Sonos

echo dot / alexa with sonos lounge setup including playbar - pro/con for others thinking of using this setup

I took the plunge to move Alexa out of the kitchen and into the living room - so purchased an additional Dot. I have playbar, 2x Play 3 and Sub setup in a 5.1 surround group. And a Connect that I was using with Record Deck. I've tried Echo Dot setup two ways. They both seem to have the same fatal flaw - namely that the TV sound does not restart when you stop music or in the case of using Sonos speakers to hear Alexa, every time you ask Alexa something. I've documented what I see the Pro/Cons are, both are quite unideal TBH - I wonder if anyone has some smart workarounds. Also bit disappointed Spotify isnt working "yet" although apparently promised. 1. Firstly standalone. Sound only comes from Echo Dot. Sonos connected via Alexa skills only. Pros - doesnt mess with Sonos as much. -you can ask Alexa to play "artist" in "room name on Sonos". Mute, pause etc all work well. Radio stations work well too. Cons - you may not hear the little Dot speaking above your music/tv

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M
5 years ago
Ryan S
Ryan SRetired Sonos Staff
posted in Amazon Alexa and Sonos

Troubleshooting Alexa - Room targeting issues?

Hi everyone, there are some really great Alexa and Sonos troubleshooting steps to start with [url=https://sonos.custhelp.com/app/answers/detail/a_id/4345/]here[/url] for if you're having issues with Alexa. The best step to start with, which we wanted to make sure you all had in your toolbox, is a simple Alexa command: "Alexa, discover devices." If your rooms aren't responding the right way, or the wrong rooms are responding, that's a great step to start with. If that doesn't do the trick, the link above has some other suggestions. And of course, you're welcome to make a thread, or post in another one about what you're seeing. Also, feel free to [url=http://www.sonos.com/contact]give us a call[/url] on our support line.

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Ryan S
5 years ago
S
SkeltonProdigy I
posted in Amazon Alexa and Sonos

Wired Article about the Sonos/Alexa Integration

David Pierce of Wired has a good piece up on why the Sonos/Alexa partnership took so long. Side note: he mentions them pulling up Human by Rag 'n'Bone Man as their demo song. It does sound great on Sonos, and I've been listening to that CD almost constantly for the past few weeks. https://www.wired.com/story/how-sonos-made-alexa-sound-amazing/

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S
5 years ago

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