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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18896 Topics

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WGRIIProsperContributor I
asked in Controllers and Music services

Adding music on Apple macbook to sonos.

I’ve read the post, but don’t understand where the add a folder occurs. Also, Sonos doesn't show as an app for my MacBook. I have an iPad and phone and still don’t find the music library as it has been stated in all the items I’ve read.

3
Airgetlam
8 minutes ago
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ericlopinaContributor I
posted in Home theater

Firmware to achieve 5.1 surround with "Move 2" speakers?

Has there been any talk of extending the firmware capabilities to allow for the “Move 2” speakers to be paired and used in a surround sound set up?  

3
Airgetlam
13 minutes ago
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eurocatContributor I
asked in Home theater

ARC with strange noise

Hello,I have the problem that my Sonos soundbar suddenly starts humming. This happens when I use it while watching TV. Is there a reason for this or should I assume that it is defective? Thank you!

4
Stanley_4
43 minutes ago
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SterlContributor I
asked in Speakers

Arc gen.2

Hi there. I’m just wondering, if there is any chance of Arc gen.2 are coming this year.Thx.

5
Stanley_4
51 minutes ago
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PdxdavidbContributor I
asked in Speakers

Dead Speakers

Our system is 6 years old…and in the past month 3 speakers ( 2 Play 1’s and a Play 3) have completely died.  Anyone else have this kind of issue?  Each have gone out on separate occasions…so no power surge issue.  Not happy this is happening…

8
Stanley_4
53 minutes ago
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hapinsacks15Contributor I
asked in Speakers

Please help me understand how sonos fails so i can mitigate

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network.  Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: ​Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

7
controlav
2 hours ago
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britcowboyEnthusiast II
posted in Components and Architectural

Sonos is forcing people to buy new hardware as they've broken the Connect:Amp and they refuse to fix it

Hi, I'm recreating this thread, as the discussion wasn't finished, but it was locked. I also wanted to make it obvious this is a Sonos issue, not a client environment issue. https://en.community.sonos.com/components-and-architectural-228999/connect-amp-keeps-dropping-out-audio-6885634/index2.html I've been following this for a while because I've been having the same issues, and when I spoke to support they said the connect amp can't cope with modern software and that I should upgrade to the amp, which is clearly unacceptable. This has been confirmed by people in that original thread who have been told the same thing. BillJanzen“FWIW, these issues seem to have occured after the June 2023 software update to S2 version 15.5. Interestingly, there is an alert posted in the release notes of the 15.6 update released July 25, 2023 about adjusting how older Sonos products use their internal memory. See below (copied from https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2):  Aler

244
buzz
6 hours ago
S
Seger buddyContributor I
asked in Ask a question

Bluetooth

Can I use my playbar as a Bluetooth speaker from my phone?

1
Schlumpf
7 hours ago
G
GeorgekoayContributor I
asked in Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

31
Corry P
11 hours ago
C
chomac3129Contributor I
posted in Advanced setups

to connect sonos speaker with ios apps

Yesterday, I lost one symphonics speaker inside my  home network. And during to try configuration this speaker, I lost all Sonos  Speakers (7). My phone is an iPhone 13 with the last update. This my configAfter many hours and chat with someone on phone  and she gave me advice to separate the WiFi  frequency off the Internet box, that I did, I were llocked and with no possibility to reinstall the configuration. I should use Android phone and to iinstall the configure. After 3 hours, it's working good a new. But my topic is just to inform the problem with the apps who stay lock with old configure and couldn't install correctly the configuration, because it's search old system and can not arrive to associate speakers. Impossible to erase system and to reinstall a new, even on website. To try to reset on factory, don't change anything. When cut the power of the speakers, the apps search to install it again.After to have the config back, I try a new to reinstall on an ios, but nothing works

1
controlav
12 hours ago
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Pixeditor1950Contributor I
posted in Home theater

Add 2nd Sub Mini

Our home theater resides in our Condominium living room. The system includes Beam Gen 2, 2 One Sl surrounds and 1 sun mini.We’ve seen multiple YouTube that recommend having 2 Sub’s and begs the question if the current S2 App can connect a 2nd Sub Mini?We opted away from the much larger Sub Gen 3 given its cost & our shared wall Condominium space.Thank you

4
P
12 hours ago
D
DavleeContributor III
posted in Portable speakers

Move 2 indicator lights on the front poor intensity

I can’t see the blue or white indicator light during the day either outside or inside. The Move 1 was excellent in this regard. In the dark they are quite visible.Does anyone else have the same issue? I ask in case my indicator lights are faulty. Dave

1
Jamie A
14 hours ago
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lucasdumbrellContributor I
asked in Ask a question

Connecting TV with arc, subwoofer and era300

Hi, I have a samsung smart TV with Sonos sound bar, Sonos subwoofer and era300. I can only link the soundbar and subwoofer or the subwoofer and era300, not all three at the same time.  I click on set up stereo pair and the set cup surrounds options but haven't been able to troubleshoot the issue. Do I require 2 of the era 300 speakers to work as surrounds/stero pairs? I was of the opinion I could have the TV with sound bar and subwoofer beneath it along with a era300 off to the rear side of seating area but perhaps this is not correct? Appreciate any assistance.

1
106rallye
15 hours ago
B
Big Bull
asked in Components and Architectural

Connect Amp keeps dropping out audio

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??

93
buzz
16 hours ago
I
IanHowContributor I
asked in Controllers and Music services

NAS drive connection issue

I have a WD ‘MyCloud NAS drive and am unable to connect to Sonos as I believe I should be able to. I am unable to discern the correct path I can ‘see’ the drive on Plex, but would like access directly through Sonos… Cheers 

3
Airgetlam
22 hours ago
M
mcga0045Contributor I
asked in Components and Architectural

AMP and Sonance VP66TL (pair)

Has anyone had any issues with Sonance VP66 TL (thinline) speakers on AMP running at higher volumes.  Distortion, popping/cracking sounds.  We’ve isolated the speakers (and Sonance provided a new set), wiring and AMP, and all seem to function fine independently, but in combination, the problem persists.Sonance and Sonos both are saying products should work fine together.  I have other rooms running AMP with other sonance speakers (same family, just not thinline) with no issues

3
Stanley_4
23 hours ago
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ndh9400119Contributor I
asked in Home theater

Configure Sonos Arc surrounds using In-Ceiling speakers powered by Sonos Connect:Amp Gen 1

Yes I know Arc is not compatible with S1 but I’ll explain why I have what I have. I have a total of 6 Sonos Connect Gen 1's, each powering 2 Sonos In-Ceiling Speakers in 6 separate rooms, including the Living Room. When we moved into this home, all that was already hooked up.   The Sonos Connect Gen 1s are of course only compatible with the S1 app   In my living Room, I have a Sonos Arc as my flat screen TV external sound system. The Arc is only compatible with the S2 app. The Arc is currently connected with a Sonos Sub (Gen 3) as the subwoofer. There are currently no speakers configured as surround sound speakers for the Arc. I bought these when I first moved into the house. I am new to Sonos so I didnt know about the S1 / S2 divergence/incompatibility.  The problem: For my Arc, I would like to be able to configure the Sonos In-Ceiling speakers in the Living Room as the surround sound speakers for the Arc for when I am watching movies on my flat screen TV. However because the In-Ce

8
N
1 day ago
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HighlandersfContributor I
asked in Home theater

Help Needed: Sonos Arc Not Syncing with Orei UHD48-EX230-K HDMI Switcher

Hello everyone,I recently upgraded from an Orei UHDS-202 HDMI switcher to an Orei UHD48-EX230-K, and I'm experiencing issues with syncing my Sonos Arc sound bar with my main LG TV. Previously, the audio setup worked perfectly with the Orei UHDS-202, but now, I can no longer get the Sonos connection to appear on my LG TV. Here’s my current setup:- **Devices Connected**: TV box, Amazon Fire Stick, and PS5, all connected via HDMI.- **Outputs**: Two TVs connected.- **Soundbar**: Sonos Arc, which used to connect through HDMI ARC via the old switcher.With the new Orei UHD48-EX230-K, the sound bar isn’t recognized by my LG TV anymore. I’ve tried checking the HDMI ARC/eARC settings on my TV and ensuring all cables are high-speed and properly connected, but nothing has worked so far.Has anyone faced a similar issue or does anyone have insights on how to resolve this? Is there a specific configuration for the Orei UHD48-EX230-K that supports audio transmission more effectively?Thank you in advan

1
Airgetlam
1 day ago
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Byrnes1985Contributor I
asked in Home theater

compressed dolby atmos over Arc from ATV4K

I have a 2020 Samsung qled with arc and I can only get Dolby 5.1 over arc and the Sonos website says I should be able to at least get compressed Atmos over arc. I’ve tried it all I feel and I’m stumped

12
Schlumpf
1 day ago
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toyboyChromatic Producer II
asked in Home theater

Testing Sonos system with Dolby labs on Apple Music

So I run the Dolby Atmos or the 5.1 test from Apple music on Sony TV on with ATV. The Arc sound bar says Right, Center, then Left surround, Right surround but it never says L on the Arc sound bar. Do I have a problem?

2
T
1 day ago
T
TA ABContributor I
posted in Controllers and Music services

SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

I spent 2 hours this morning with Sonos and SiriusXM trying to resolve an issue with how SiriusXM channels are displayed in the Sonos App. After the usual stuff (uninstalling, reinstalling, rebooting, etc...) Sonos ran a screen share and could clearly see that the Sirius channels are not being displayed properly. Sirius claims that this issue is on the Sonos end. To their credit, Sonos did temporarily log into their Sirius test account (via screenshare) within my Sonos app and their Sirius stations were displaying.Sirius seems to think this is an issue with how Sonos is handling the channel lineup info being delivered to them from Sirius. Seems right to me although that doesnt fully explain why the Sonos test account worked but my account didnt. Anyway, after numerous call backs I got tired of helping two large companies solve problems that they should be able to do without irritating their customers are wasting our time.Next step is to consider an alternative way to power my music at

49
L
1 day ago
S
SoniceContributor I
asked in Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

6
S
1 day ago
K
kalexTrending Lyricist I
asked in Home theater

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

36
Schlumpf
1 day ago
S
Scott WoolcockContributor I
asked in Controllers and Music services

Some Sirius XM channels will play, some say "Unable to Play the Selected Item"?

I noticed about a year ago this was happening for multiple people, but the topic was closed.  So -- it’s still happening for me.  I reauthorize SiriusXM and it seems to work for a day or two, but then fails again.  It’s not always the same channels either.   Any update on this? 

1
Airgetlam
1 day ago
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enidcoleslaw13Contributor I
posted in Controllers and Music services

No more TuneIn URL streams anymore, guess I am returning my two Eras :(

Wow, I am incredibly sad that I just purchased two Sonos Eras for my husband’s birthday next week just when access to URL stations will no longer be accessible through TuneIn. My husband works from home and listens to an internet station all day on our ancient Play and I thought I’d surprise him by saving up for these two new speakers. But the new Tune In app doesn’t support this :(  

48
Airgetlam
1 day ago
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