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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19645 Topics

poindexter5221
poindexter5221Contributor I
asked in Speakers

2019 Play:1 software update

I have two Play:1 speakers that I haven’t used since 2019. Is there a way to update the software/firmware for these speakers?

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Adabs77Contributor I
asked in Controllers and Music services

new sonos app released 7th May 2024 issues

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

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BPD-DanContributor I
asked in Speakers

Sonos System

I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the systemowner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it. 

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1 minute ago
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Jbeanx80Contributor I
asked in Speakers

Sonos Beam and 2 Sonos One

I have a Sonos beam and two Sonos ones. I’d like all three to be connected to the tv and play sounds from the tv simultaneously (ie not surround sound). I would also like to use the tv remote to control volume for all three speakers. Is this possible?If the above is accomplished, I would further like to be able to control the volume of each speaker. For example, I want Beam to have a lower volume than the Ones. So if the Beam is set at 2 for example and the Ones are set at 5, I’d like to be able to use the TV remove to increase volume in the same porportion, for example Beam increased to 4 and Ones increases to 7. Is this possible?Thanks in advance for any help on this.  

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2 minutes ago
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pierrepvContributor I
asked in Ask a question

nouvelle version application

Bonjour,Pourquoi lorsque l’on augmente ou diminue le son, nous n’avons plus un nombre qui augmente ou diminue.Pourquoi ne peut on plus régler le son avec le bouton de l’Iphone??? Cordialement

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3 minutes ago
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LandgroundContributor I
asked in Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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4 minutes ago
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RH357Contributor I
asked in Ask a question

New iPhone app and not MUTE feature? Or Battery charge Percentage?

With the new iPhone app:-how does one control MUTE? I cannot find it anywhere. -Where did the charge level go for each unit? It used to show what percentage charged they were but now nothing? Not being able to MUTE is maddening! Anyone know how? Thank you! 

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4 minutes ago
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LeefcContributor I
asked in Ask a question

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

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5 minutes ago
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ThomassContributor I
asked in Ask a question

New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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9 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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9 minutes ago
webmink
webminkCollaborator II
asked in Controllers and Music services

How do I search my music library in the new app?

I can browse my (very large) music library but not search it - what am I missing?

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9 minutes ago
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Jupp710Contributor I
posted in Ask a question

Updated App

I have updated the Sonos app yesterday and now none of my speakers will connect to the app. I’m being told that I have to disable the Sonos Boost and try connecting again. Are others having these sorts of issues?

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10 minutes ago
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waniolksContributor I
asked in Ask a question

New android application -The ability to turn on music on a scheduled basis is no longer available

I took advantage of the opportunity to schedule in advance the time at which the scheduled music would be played. With the new version of the Android application, this possibility disappeared. Anyone know what to do?

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14 minutes ago
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NollindProminent Collaborator I
posted in Controllers and Music services

Feedback on Actual Usage of New Sonos App

Just installed the iPad version. Definitely do not like the app compared to the old one.The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.All said and done, this just makes me want to not use the app at all, unless there are substantia

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15 minutes ago
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Eking708Contributor I
asked in Controllers and Music services

New Sonos App broke my entire system. It is unstable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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15 minutes ago
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SaraCGContributor I
asked in Ask a question

CBC Radio & Music no longer working after Sonos app after update

 I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.I’ve uninstalled this in my connected services and re-installed it, but that did nothing. I checked another radio station (NRK) and that seems to be working fine.   This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins.  

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16 minutes ago
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Rip TornContributor I
posted in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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19 minutes ago
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stein067Avid Contributor I
asked in Controllers and Music services

Sonos New App Response?

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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20 minutes ago
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Mr KenContributor I
posted in Home theater

Sonos now has a bad app.. i mean bad app. thumps down. run

Wow. Have thing gone south. Even the messaging won’t let me edit the topic.  Run.

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22 minutes ago
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SilentDContributor I
asked in Ask a question

New Sonos app (on IOS) cannot see all my Spotify playlists

I got the email about the new Sonos App on 5/9/2024 and updated the Sonos app on my iPhone 13 Pro and iPad (both of which I keep up-to-date with the latest software updates).I use Spotify as my music service and I have 347 different Spotify playlists. Unfortunately, the new Sonos App only shows me the last 50 playlists that I created, I cannot see all 347 Spotify playlists! Yes, I removed the Spotify service and then reinstalled it. Yes, I rebooted my iPhone and iPad. Nothing has worked for being able to see all my Spotify playlists. (Please do not tell me to recreate the playlists on Sonos, I will not do that.) FYI, the old Sonos app let me see all my Spotify playlists, and on my PC laptop running Windows 11 Pro I’m running the Sonos OS S2 version 16.1 application and that lets me see all my Spotify playlists. When will there be a fix for this on IOS? thanks

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22 minutes ago
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FlossyContributor I
asked in Controllers and Music services

Sonos cannot find any albums on Spotify

Hi - we have a paid subscription to Spotify and recently the Sonos fails to connect to Spotify, saying after very few seconds, timed out.   This is on Macs and the mobile App.  It can find other spotify music (recently played and playlists). I can play an album on the Spotify App then access it via recently played on Sonos, but not if I go to my saved album section.  

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24 minutes ago
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twcostiganContributor I
asked in Controllers and Music services

my widget disappeared on my Pixel 6 pro w/ Android 14

I had a Sonos widget on my pixel 6 pro for a long time, and today it just disappeared, no longer on the widget menu either... What happened?

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29 minutes ago
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Stuart_RContributor I
posted in Controllers and Music services

New App - loss of function, poor useability and bugs

Adding to the community noise!Favourites and other list cannot have customised order.  So my least favourite favourites appears first and I can’t change it  I cannot add BBC Sounds shows or podcasts to favourites - only episodes.  And I don’t know where the Sonos radio access to the shows and podcasts has gone It’s tricky to close the system screen on an iPad as swiping down brings up the iPad split screen menu. And it’s now more cumbersome to manage speaker groupings etc.  There is a bug where the now playing at the bottom of the screen shows a radio programme from yesterday even though the current  programme is on air  ipad app has flaky connection to a speaker - says there is an error - but iPhone app can connect. But volume control comes and goes.  Music Library is a must to resolve asap.This is definitely a retro step in performance, features, function and usability.  I don’t understand why it had to be released if features (music library  accessibilty) that are key to users have

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30 minutes ago
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linboxContributor II
asked in Controllers and Music services

New Sonos ap update sucks! How can I down grade again

I just upgraded to the new version of the app. I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are thereNor can I not search the library anymore.Until you have this changed back or fixed please tell me how to downgrade the softwareI’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!! Sonos does not need to look like Spotify!   

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31 minutes ago
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lumpsContributor I
asked in Ask a question

When will searching of local library return?

Any word on when the return of being able to search my own music library will be here? Pretty absurd to not be able to search a local library, or add an album at a time to the “now playing” queue.  

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31 minutes ago
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