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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18903 Topics

hahnsburg
hahnsburgContributor I
asked in Controllers and Music services

My Sonos was hacked or hijacked

My Sonos system was recently hacked or hijacked.   One of my “rooms” in my house suddenly started playing head-banging music at highest volume.   Appears to have been a song streamed from Spotify.   I did not request this music, and did not recognize the song (full of explitives).   When I tried to stop the song and turn down the volume, the song would restart and the volume control was sliding back to maximum.   Clearly I was not in control of this device and service.I powered down my entire house AV system (modem, router, Sonos system, etc..).   I also did strong-password update to modem, wireless access points, WiFi, Sonos, and Spotify.I’ve uploaded support diagnostic information to the community.Is Sonos aware of these invasive events?

1
jgatie
10 minutes ago
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gsgaurav922Contributor I
asked in Home theater

Sonos Skill Not Show in Alexa App

My sonos arc  not work with alexa, Sonos Skills not showing in alexa app, Problem face last few days, 

6
G
13 minutes ago
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paulfieldingContributor II
asked in Speakers

Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower.  Response time is horrendous.  I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar.  Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues.  I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on.  I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest.   I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

2
buzz
1 hour ago
W
william44Contributor II
asked in Controllers and Music services

bibliothèque obsolète bientôt ?

bonjour !il m'a semblé voir passer une alerte sur mon appli m'indiquant qu'avec la mise à jour sonos à venir ma bibliothèque allait être désactivée car obsolète. mais je n'ai pas pris le temps de lire et je ne vois plus rien...cela vous parle t il ?ma bibliothèque est sur PC en windows 11 familyMerci d’avance pour votre aide…William Moderator Edit: Added translation by Google Translate- Good morning !I thought I saw an alert on my app telling me that with the upcoming Sonos update my library was going to be deactivated because it was obsolete. but I didn't take the time to read and I don't see anything anymore...Does this speak to you?my library is on PC in windows 11 familyThank you in advance for your help…William

2
Airgetlam
1 hour ago
B
BabrimeContributor I
asked in Ask a question

impossible de se connecter a la radio

Impossible de se connecter à la radio alors que je peux écouter de la musique  Moderation Edit: Added translation by Google Translate- Can't connect to the radio even though I can listen to music

1
Airgetlam
2 hours ago
C
cedzContributor I
asked in Advanced setups

WM0 or WM1

Bonjour,Si j’ai bien compris lorsque je connecte une enceinte en filaire, un réseau “Sonos” est généré et l’ensemble des enceintes y sont connectées.Une enceinte connecté en filaire apparait en WM0 et de ce que comprend les autres apparaitront aussi en WM0.Hors dans mon système, j’ai régulièrement des enceintes qui sont en WM1 (qui est une connexion Wifi).C’est généralement les enceintes qui sont “instable” (déconnexion de l’appli/wifi). A partir du moment ou une enceinte est en filaire, ne devrait-elles pas toutes se connecter au réseau généré par celle-là?Pourquoi ais-je du WM0 et WM1 dans mon systèmes (13 enceintes + un sub) ?

0
C
2 hours ago
C
Clash3248Contributor I
asked in Controllers and Music services

Sonos not connecting to internet Flashing green light

Sonos will not connect to internet Have flashing green light

1
buzz
3 hours ago
E
eurocatContributor I
asked in Home theater

ARC with strange noise

Hello,I have the problem that my Sonos soundbar suddenly starts humming. This happens when I use it while watching TV. Is there a reason for this or should I assume that it is defective? Thank you!

5
E
4 hours ago
P
peppecannoneContributor I
asked in Controllers and Music services

Sonos app direct control by Plex app not available anymore?

I’m having trouble triyng to play music on my Sonos system through the Plex app, it works fine playing music located on my Plex library using the Sonos app but just won’t work the other way around. When I try to do so I get an error message like this in the picture, both on my sonos app for desktop and on the sonos app for iPhone. I’ve been talking to the Sonos call center for support and they tell me Sonos is no longer allowing Plex app to directly control the Sonos app, but can’t find anything related to this on the internet. Can anybody help? Any suggestion would be much appreciated. 

3
Bumper
4 hours ago
J
JP KellyContributor I
posted in Controllers and Music services

System Setup Lock

This is a basic ask. The owner of an account, signed into their Sonos system, should be able to lock the system down with a pin code, such that no changes can be made to important set up parameters.Currently, anyone with a Sonos app on the Wi-Fi system, can change device names, eg, like room names, and mess with a system. This should not be allowed. This would be a piece of cake for SONOS to implement, and it makes a lot of sense to do so.

7
106rallye
5 hours ago
D
DavleeContributor III
posted in Portable speakers

Move 2 indicator lights on the front poor intensity

I can’t see the blue or white indicator light during the day either outside or inside. The Move 1 was excellent in this regard. In the dark they are quite visible.Does anyone else have the same issue? I ask in case my indicator lights are faulty. Dave

5
bockersjv
6 hours ago
S
serge2000Contributor I
asked in Components and Architectural

How many Sonos Outdoor speakers for my backyard

Hey there! I’ve been doing some and decided on getting Sonos Outdoor speakers + Sonos amps for my backyard because I love Sonos and i’ve read that these speakers w/ Trueplay sound great. What’s been very challenging is trying to figure out how many speakers I need to get based on my backyard space. Here’s what I’m thinking so far: Amp #13 speakers in the BBQ area 3 speakers in the covered patio area. Amp #23 speakers on left side of the pool 3 speakers on right side of pool Does this seem appropriate for the space? Also wondering I’m wondering if it’s best to set these up as left/right channels or mono?  

2
S
11 hours ago
I
IanHowContributor I
asked in Controllers and Music services

NAS drive connection issue

I have a WD ‘MyCloud NAS drive and am unable to connect to Sonos as I believe I should be able to. I am unable to discern the correct path I can ‘see’ the drive on Plex, but would like access directly through Sonos… Cheers 

4
I
11 hours ago
W
WGRIIProsperContributor I
asked in Controllers and Music services

Adding music on Apple macbook to sonos.

I’ve read the post, but don’t understand where the add a folder occurs. Also, Sonos doesn't show as an app for my MacBook. I have an iPad and phone and still don’t find the music library as it has been stated in all the items I’ve read.

3
Airgetlam
15 hours ago
E
ericlopinaContributor I
posted in Portable speakers

Firmware to achieve 5.1 surround with "Move 2" speakers?

Has there been any talk of extending the firmware capabilities to allow for the “Move 2” speakers to be paired and used in a surround sound set up?  

3
Airgetlam
15 hours ago
S
SterlContributor I
asked in Home theater

Arc gen.2

Hi there. I’m just wondering, if there is any chance of Arc gen.2 are coming this year.Thx.

5
Stanley_4
16 hours ago
P
PdxdavidbContributor I
asked in Speakers

Dead Speakers

Our system is 6 years old…and in the past month 3 speakers ( 2 Play 1’s and a Play 3) have completely died.  Anyone else have this kind of issue?  Each have gone out on separate occasions…so no power surge issue.  Not happy this is happening…

8
Stanley_4
16 hours ago
H
hapinsacks15Contributor I
asked in Speakers

Please help me understand how sonos fails so i can mitigate

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network.  Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: ​Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

7
controlav
17 hours ago
B
britcowboyEnthusiast II
posted in Components and Architectural

Sonos is forcing people to buy new hardware as they've broken the Connect:Amp and they refuse to fix it

Hi, I'm recreating this thread, as the discussion wasn't finished, but it was locked. I also wanted to make it obvious this is a Sonos issue, not a client environment issue. https://en.community.sonos.com/components-and-architectural-228999/connect-amp-keeps-dropping-out-audio-6885634/index2.html I've been following this for a while because I've been having the same issues, and when I spoke to support they said the connect amp can't cope with modern software and that I should upgrade to the amp, which is clearly unacceptable. This has been confirmed by people in that original thread who have been told the same thing. BillJanzen“FWIW, these issues seem to have occured after the June 2023 software update to S2 version 15.5. Interestingly, there is an alert posted in the release notes of the 15.6 update released July 25, 2023 about adjusting how older Sonos products use their internal memory. See below (copied from https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2):  Aler

244
buzz
22 hours ago
S
Seger buddyContributor I
asked in Home theater

Bluetooth on Playbar

Can I use my playbar as a Bluetooth speaker from my phone?

1
Schlumpf
23 hours ago
G
GeorgekoayContributor I
asked in Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

31
Corry P
1 day ago
C
chomac3129Contributor I
posted in Advanced setups

to connect sonos speaker with ios apps

Yesterday, I lost one symphonics speaker inside my  home network. And during to try configuration this speaker, I lost all Sonos  Speakers (7). My phone is an iPhone 13 with the last update. This my configAfter many hours and chat with someone on phone  and she gave me advice to separate the WiFi  frequency off the Internet box, that I did, I were llocked and with no possibility to reinstall the configuration. I should use Android phone and to iinstall the configure. After 3 hours, it's working good a new. But my topic is just to inform the problem with the apps who stay lock with old configure and couldn't install correctly the configuration, because it's search old system and can not arrive to associate speakers. Impossible to erase system and to reinstall a new, even on website. To try to reset on factory, don't change anything. When cut the power of the speakers, the apps search to install it again.After to have the config back, I try a new to reinstall on an ios, but nothing works

1
controlav
1 day ago
P
Pixeditor1950Contributor I
posted in Home theater

Add 2nd Sub Mini

Our home theater resides in our Condominium living room. The system includes Beam Gen 2, 2 One Sl surrounds and 1 sun mini.We’ve seen multiple YouTube that recommend having 2 Sub’s and begs the question if the current S2 App can connect a 2nd Sub Mini?We opted away from the much larger Sub Gen 3 given its cost & our shared wall Condominium space.Thank you

4
P
1 day ago
B
Big Bull
asked in Components and Architectural

Connect Amp keeps dropping out audio

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??

93
buzz
1 day ago
M
mcga0045Contributor I
asked in Components and Architectural

AMP and Sonance VP66TL (pair)

Has anyone had any issues with Sonance VP66 TL (thinline) speakers on AMP running at higher volumes.  Distortion, popping/cracking sounds.  We’ve isolated the speakers (and Sonance provided a new set), wiring and AMP, and all seem to function fine independently, but in combination, the problem persists.Sonance and Sonos both are saying products should work fine together.  I have other rooms running AMP with other sonance speakers (same family, just not thinline) with no issues

3
Stanley_4
1 day ago
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