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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19163 Topics

M
MCB66Contributor I
asked in Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

5
J
2 minutes ago
F
FirewolfContributor I
asked in Controllers and Music services

How do I remove disabled items from Sonos Favorites in the new Android app?

After updating to the new Sonos app on Android (replacing the Sonos S2 App), I noticed that several of my Sonos Favorites are greyed out and cannot be selected.I suspect that some of them were radio stations from the old TuneIn service - which doesn't appear in the new Sonos app anymore.So, how do I remove those old favorites now?Typically, I'd have to find the item under the specific service and "un-favorite" the item there, correct? (E.g. search for the radio station in the old TuneIn service and deselect it there... But since the service isn't available anymore, I can't.)

2
E
3 minutes ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

94
A
3 minutes ago
Manisboy
ManisboyContributor II
asked in Ask a question

Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

3
floresep
4 minutes ago
K
keithhuContributor III
posted in Controllers and Music services

New web app: services not showing

I’m only seeing Spotify and Sonos Radio.  Anyone else?I have to say it looks pretty sharp, a good start, but gotta display my services!

2
webmink
4 minutes ago
floresep
floresepTrending Lyricist I
posted in Controllers and Music services

HOW TO TURN OFF APP UPDATES

If you want to prevent the app update from loading on your devices:Turn off automatic updatesiOS:https://www.lifewire.com/turn-off-auto-update-iphone-5206079  Android:https://www.lifewire.com/turn-off-automatic-updates-on-android-5192496#toc-how-to-turn-off-automatic-app-updates-on-an-android-phone (Scroll a bit further to next section titled "Stop Automatic Updates for Specific Apps")

0
floresep
10 minutes ago
S
Stone151970Contributor I
asked in Controllers and Music services

after update 80.00.20 all devices not availlable

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable ….   IOS iPhone 15max pro

9
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10 minutes ago
E
EndremuContributor I
asked in Components and Architectural

How to connect 6 speskers to amp

Hello!How do I Connect 6 speskers to one amp? The banana plug seems to small to attach 3 cords each… 2.5 cord dimension

1
A
13 minutes ago
Majo133
Majo133Enthusiast I
posted in Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

5
Majo133
15 minutes ago
W
Willbot79Contributor I
asked in Components and Architectural

Sonos amp

Hey Everyone, Sonos !Just updated app on iPhone 15 pro max to version 80.00.00.I have a sonos amp s2 with third party passive speakers and sub.Worked a treat before I updated today. My problem is that when I go into adjust sub audio/level it does not respond..what so ever.Toggle on/off… no difference with sub audio. It worked great prior to update, I have Jensen floor standing speakers with a 8 inch Yamaha sub (rca).Have tried everything. Any solutions ?Thanks in advance

0
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20 minutes ago
M
MarcusPosAvid Contributor III
asked in Controllers and Music services

Favourited radio stations

Following the update I cannot get my preferred radio stations to play, even through the new search function.

4
Corry P
21 minutes ago
U
User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

38
floresep
28 minutes ago
P
PageB80Contributor I
asked in Speakers

Era 300 case vibrating

Hey everybody, I purchased the Era 300 a few days ago and I absolutely love it, except for one thing that is driving me nuts: I listen to bass heavy music and it seems the case is vibrating quite often when I’m playing music. This is one of my most hated things as it just ruins the sound, even though I found the sound from the Era 300 to be excellent. This one thing is ruining the speaker for me and I want to know if this is common with this speaker, or if something in the build quality might be off and I need a replacement. I have it sitting on a turntable stand if that helps at all. If I put my hand on top of the speaker, the vibrating stops so I know the speakers themselves are fine. Anybody have any solutions? I appreciate the help!

2
P
37 minutes ago
S
scroogemcgrewContributor II
asked in Ask a question

SOnos APP

For some reason the new Sonos App is not showing as available in the Play Store here in the UK? Has anyone else not been able to download it?

1
webmink
37 minutes ago
M
MarcovangennipContributor I
asked in Controllers and Music services

music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

10
D
45 minutes ago
IanJShaw
IanJShawAvid Contributor I
posted in Controllers and Music services

New apps and controllers - focussed feedback

Is there any structured way of searching and contributing to the discussion on the new apps? I have seen so much feedback on the new software and my reactions so far have been: - yes, this is replicated on my setup (Android, Windows etc) - I can’t replicate this on my setup (for example, I appear to be able to create, manage and delete alarms:  is this (a) a quirk of my setup and genuinely missing from others’ apps or (b) something a few tips on navigating the new interface might help with - have I discovered a new bug (for example, I don’t appear to be able to modify room groups via the Web App.  There’s no “Apply” button like on the Android app so changes don’t get actioned. This community is great at helping each other out but while all reactions and observations to the new software have their own thread (in come cases, many) I can’t contribute.Help us help please! Ian

0
IanJShaw
49 minutes ago
Bumper
BumperProdigy III
posted in Controllers and Music services

New App Coming May 7

https://www.theverge.com/2024/4/10/24125866/sonos-new-app-features Sonos PR team leaked some details of the upcoming app redesign. Need to update for the incoming headphones 🤣  “Sonos will release a substantial update to its mobile app for both Android and iOS on May 7th, The Verge has learned. Based on screenshots provided by people familiar with the company’s plans, the app is receiving a fresh coat of paint. Sonos is also working to make product setup easier and strengthen connectivity between its many speakers. As always, the specific release date is subject to change if the company encounters any last-minute issues.The revamped app will roll out as an update to the Sonos S2 app that the company released in 2020 when it forked off some of its oldest products and left them on the legacy S1 platform. It changes up the current S2 app design by ditching the bottom navigation tabs and putting everything onto one central homescreen. Sonos is also adding several quality-of-life features

5
A
52 minutes ago
A
aleksandarsContributor I
asked in Controllers and Music services

add to queue in new sonos app

Where can I find “Play next” “Play last” “Add to end  of queue” functions?

7
C
53 minutes ago
B
britcowboyEnthusiast II
posted in Components and Architectural

Sonos is forcing people to buy new hardware as they've broken the Connect:Amp and they refuse to fix it

Hi, I'm recreating this thread, as the discussion wasn't finished, but it was locked. I also wanted to make it obvious this is a Sonos issue, not a client environment issue. https://en.community.sonos.com/components-and-architectural-228999/connect-amp-keeps-dropping-out-audio-6885634/index2.html I've been following this for a while because I've been having the same issues, and when I spoke to support they said the connect amp can't cope with modern software and that I should upgrade to the amp, which is clearly unacceptable. This has been confirmed by people in that original thread who have been told the same thing. BillJanzen“FWIW, these issues seem to have occured after the June 2023 software update to S2 version 15.5. Interestingly, there is an alert posted in the release notes of the 15.6 update released July 25, 2023 about adjusting how older Sonos products use their internal memory. See below (copied from https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2):  Aler

246
K
55 minutes ago
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LelutindecouvesContributor I
asked in Ask a question

nouvelle application

Comment revenir à l’ancienne application sur smartphone ? La nouvelle ne fonctionne pas correctement. Moderator Edit: Adding translation by Google Translate- How to return to the old application on smartphone? The news is not working properly.

0
L
1 hour ago
K
keithhuContributor III
posted in Controllers and Music services

New app volume control issue

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck. Anyone else?

0
K
1 hour ago
T
twcostiganContributor I
asked in Controllers and Music services

my widget disappeared on my Pixel 6 pro w/ Android 14

I had a Sonos widget on my pixel 6 pro for a long time, and today it just disappeared, no longer on the widget menu either... What happened?

4
lucas_4
1 hour ago
W
Woodpecker110Contributor I
asked in Controllers and Music services

Alarm clock broken with IOS Version 80.00.02

Since Update on IOS on 80.00.02 the alarm clocks are totally broken. cant select, deselect, add or remove alarm clocks. please fix this asap

3
J
1 hour ago
D
danieljameswilliamsContributor I
asked in Controllers and Music services

New design thoughts

It is no longer possible to see what volume each speaker is at, when sliding on the “whole group” slider. This was a really nice feature in the old design. Please bring that back.

5
D
1 hour ago
T
TriGolfContributor I
asked in Speakers

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

23
M
1 hour ago
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