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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18909 Topics

hahnsburg
hahnsburgContributor I
asked in Controllers and Music services

My Sonos was hacked or hijacked

My Sonos system was recently hacked or hijacked.   One of my “rooms” in my house suddenly started playing head-banging music at highest volume.   Appears to have been a song streamed from Spotify.   I did not request this music, and did not recognize the song (full of explitives).   When I tried to stop the song and turn down the volume, the song would restart and the volume control was sliding back to maximum.   Clearly I was not in control of this device and service.I powered down my entire house AV system (modem, router, Sonos system, etc..).   I also did strong-password update to modem, wireless access points, WiFi, Sonos, and Spotify.I’ve uploaded support diagnostic information to the community.Is Sonos aware of these invasive events?

4
Airgetlam
19 minutes ago
M
MiltBContributor I
asked in Ask a question

Setting up two ERA 100s with Sonos ARC and Samsung TV.

Help!  Spent several hours today trying to set up my two new ERA 100 speakers with my existing ARC system and Sub Mini, all playing through a big Samsung TV, with Pandora music in the daytime and evening news and a few streaming or network shows in the evening.  I play Pandora music using the app on the Samsung, but the two ERA speakers would not respond with that approach--zero sound from the ERAs.  The tech support person suggested using the Sonos app to access Pandora.  That works, but that’s not how I want to access Pandora.  Pandora has worked just fine using the Samsung TV remote until I added the ERA speakers.  But it won’t work that way with the ERA speakers.  My tech support person seemed as frustrated as I was.  After nearly two hours working with her, I could see that we were getting nowhere by doing down the same paths over and over-with the same negative results.  I suggested that she get with someone who could solve the problem which she promised to try to do.  So I have

3
Airgetlam
21 minutes ago
V
Vibe4itContributor I
asked in Controllers and Music services

NAS/iMac help (NAS noob)

I use Sonos mostly to access local files. The app told me today I’m going to need a NAS to do this in the future.i currently have around 16000 music files (and growing).My files currently live on my newish iMac (running Ventura).I’ve spent a frankly disgusting amount of time curating this collection. It means a lot to me is anyone would probably guess by just being here asking these questions.At a minimum, I would really appreciate a recommendation on a good Nas for someone in my situation. Particularly with the emphasis on doesn’t know what the F he’s doing. If anyone actually feels like giving me a little more information on best practices for bringing one of these things home, I would certainly appreciate it.  

0
V
34 minutes ago
P
paulfieldingContributor II
asked in Speakers

Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower.  Response time is horrendous.  I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar.  Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues.  I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on.  I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest.   I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

3
Stanley_4
1 hour ago
M
MOSmittyContributor I
asked in Components and Architectural

13 yo system

My Sonos was professionally installed 13 years ago.  I have a bridge and a connect:amp.  The connect is wired to two outdoor rock speakers.  It looks like either my bridge died or the power supply did.  I have the bridge connected to my wireless router but there are no lights indicating a connection.  What’s my best alternative to get this up and running without spending much?  Thanks!!

5
Airgetlam
1 hour ago
D
dpizzutaContributor I
posted in Speakers

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

286
Airgetlam
1 hour ago
B
billfallsContributor II
asked in Controllers and Music services

Can I play groups of albums in album order, not track order? (Sonos controller v 16.1)

I like to queue up all albums of a composer (or artist) to play so I can work and listen uninterrupted. If I select a composer and click “Play all” the controller adds all the tracks to the queue but sorted in track order not by album, mingling the movements of each composition among other works.Is my only option to add each album to the queue, one album at a time? I’ve saved a few such queues but am hoping not to have to build up a long list of saved queues if there’s a simpler solution.

2
B
1 hour ago
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Daddy RabbitContributor I
asked in Speakers

sound quality of e300

I have an Era 300 that I enjoy. However, it’s missing something. Doesn’t have enough ooompf. The highs sometimes are too harsh to bright. I need some punch. Would it be better to buy another Era 300 or buy the mini sub to go along with current Era 300? Which is going to offer me the most accurate sound

3
buzz
4 hours ago
S
silkysmoothContributor I
asked in Speakers

Best way to set up 4 speakers in one room?

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music.  I am new to Sonos, and I can’t seem to add all 4 to the same room.  Is it best to create 4 rooms for the 4 speakers, then group them?  Any advice will be greatly appreciated.

5
buzz
5 hours ago
C
ccabaneContributor I
asked in Portable speakers

How to block others from getting control of your Sonos Move via Bluetooth?

Hello Dear Sonos Lovers,Need help with blocking any unwanted bluetooth connexion to my Sonos Move PLEASE! The bluetooth on the back is not turned on but my stepson found a way to control my Sonos Move which is working on wifi! How can I be the SOLE MASTER of my Sonos???🤔🤔🤔Because not beeing able to listen to the music you want at the sound level you like without having someone else in the household controling your device, that becomes REALLY FAST ANNOYING!!!😧😠😤Thanks so much in advance if anybody out there knows how to help 👍😊

4
buzz
5 hours ago
J
jykencomContributor I
asked in Advanced setups

best mesh for sonos

What is the best mesh network for SonosI need large coverage and seamless Sonos connection even if I move my roam from house to the yard.

0
J
5 hours ago
O
OdinUnnaveiiBakkenContributor I
asked in Speakers

Connecting One Sl to Sonos S2 app

I bought a surround package from Sonos (Arc Sub 2x One SL)Have had it packed down for a couple months before moving in the new house, when trying to connect the system I can't get the 2x One SL to the S2 App because they are not compatible.Sonos says on their website that they are compatible with the Sonos S2 App.Whole package bought 10.12.2022 Are there anyone else that has been bugged with this?Thanks 

1
Airgetlam
6 hours ago
J
John76Prominent Collaborator I
asked in Speakers

Connect Bluetooth Headphones To Sonos

I have a pair of Apple AirPods Max and was hoping there was a way of making them work with my Sonos Amp to get wireless sound to them via a line in source.  I stumbled upon this link which made it appear it was possible using Bluetooth 5.0.  No luck so far, is this fake news?https://soundscapehq.com/can-i-connect-bluetooth-headphones-to-sonos/For what they say, Sonos would have to output bluetooth which I’m not convinced is possible.

5
ahr69
6 hours ago
P
peppecannoneContributor I
asked in Controllers and Music services

Sonos app direct control by Plex app not available anymore?

I’m having trouble triyng to play music on my Sonos system through the Plex app, it works fine playing music located on my Plex library using the Sonos app but just won’t work the other way around. When I try to do so I get an error message like this in the picture, both on my sonos app for desktop and on the sonos app for iPhone. I’ve been talking to the Sonos call center for support and they tell me Sonos is no longer allowing Plex app to directly control the Sonos app, but can’t find anything related to this on the internet. Can anybody help? Any suggestion would be much appreciated. 

5
Ken_Griffiths
6 hours ago
A
arslanelverAvid Contributor I
asked in Home theater

era 300 volume level for music listening

hey everyone. i got myself a refurbished era 300. it came with a good discount and considering the 100 days return policy, i wanted to give it a shot. i love it overall! i was just curious about one thing. I only have 1 unit (not stereo) and i think music gets loud and room filling after 50 percent more like 65-70 range. is that normal? i guess the only reason i ask this silly question is my home theatre setup which is beam gen2, sub mini and 2x era100’s get very very loud. it’s probably a output total watt kind of thing but i wanted to check. thanks

0
A
7 hours ago
A
arslanelverAvid Contributor I
asked in Home theater

connecting portable projector to home theatre

i have a silly question :)i have a portable projector. Halo xgimi+ which has an aux port. Due to my room layout i can only place the portable projector close to my rear speakers which are era 100’s. So the question is, if connect the projector via aux cable to my era 100 via sonos cable (usb-c to aux) would that allow me to use the whole home theatre system?

3
A
7 hours ago
G
gsgaurav922Contributor I
asked in Home theater

Sonos Skill Not Show in Alexa App

My sonos arc  not work with alexa, Sonos Skills not showing in alexa app, Problem face last few days, 

6
G
8 hours ago
W
william44Contributor II
asked in Controllers and Music services

bibliothèque obsolète bientôt ?

bonjour !il m'a semblé voir passer une alerte sur mon appli m'indiquant qu'avec la mise à jour sonos à venir ma bibliothèque allait être désactivée car obsolète. mais je n'ai pas pris le temps de lire et je ne vois plus rien...cela vous parle t il ?ma bibliothèque est sur PC en windows 11 familyMerci d’avance pour votre aide…William Moderator Edit: Added translation by Google Translate- Good morning !I thought I saw an alert on my app telling me that with the upcoming Sonos update my library was going to be deactivated because it was obsolete. but I didn't take the time to read and I don't see anything anymore...Does this speak to you?my library is on PC in windows 11 familyThank you in advance for your help…William

2
Airgetlam
9 hours ago
B
BabrimeContributor I
asked in Ask a question

impossible de se connecter a la radio

Impossible de se connecter à la radio alors que je peux écouter de la musique  Moderation Edit: Added translation by Google Translate- Can't connect to the radio even though I can listen to music

1
Airgetlam
10 hours ago
C
cedzContributor I
asked in Advanced setups

WM0 or WM1

Bonjour,Si j’ai bien compris lorsque je connecte une enceinte en filaire, un réseau “Sonos” est généré et l’ensemble des enceintes y sont connectées.Une enceinte connecté en filaire apparait en WM0 et de ce que comprend les autres apparaitront aussi en WM0.Hors dans mon système, j’ai régulièrement des enceintes qui sont en WM1 (qui est une connexion Wifi).C’est généralement les enceintes qui sont “instable” (déconnexion de l’appli/wifi). A partir du moment ou une enceinte est en filaire, ne devrait-elles pas toutes se connecter au réseau généré par celle-là?Pourquoi ais-je du WM0 et WM1 dans mon systèmes (13 enceintes + un sub) ?

0
C
10 hours ago
C
Clash3248Contributor I
asked in Controllers and Music services

Sonos not connecting to internet Flashing green light

Sonos will not connect to internet Have flashing green light

1
buzz
11 hours ago
E
eurocatContributor I
asked in Home theater

ARC with strange noise

Hello,I have the problem that my Sonos soundbar suddenly starts humming. This happens when I use it while watching TV. Is there a reason for this or should I assume that it is defective? Thank you!

5
E
12 hours ago
J
JP KellyContributor I
posted in Controllers and Music services

System Setup Lock

This is a basic ask. The owner of an account, signed into their Sonos system, should be able to lock the system down with a pin code, such that no changes can be made to important set up parameters.Currently, anyone with a Sonos app on the Wi-Fi system, can change device names, eg, like room names, and mess with a system. This should not be allowed. This would be a piece of cake for SONOS to implement, and it makes a lot of sense to do so.

7
106rallye
13 hours ago
D
DavleeContributor III
posted in Portable speakers

Move 2 indicator lights on the front poor intensity

I can’t see the blue or white indicator light during the day either outside or inside. The Move 1 was excellent in this regard. In the dark they are quite visible.Does anyone else have the same issue? I ask in case my indicator lights are faulty. Dave

5
bockersjv
14 hours ago
S
serge2000Contributor I
asked in Components and Architectural

How many Sonos Outdoor speakers for my backyard

Hey there! I’ve been doing some and decided on getting Sonos Outdoor speakers + Sonos amps for my backyard because I love Sonos and i’ve read that these speakers w/ Trueplay sound great. What’s been very challenging is trying to figure out how many speakers I need to get based on my backyard space. Here’s what I’m thinking so far: Amp #13 speakers in the BBQ area 3 speakers in the covered patio area. Amp #23 speakers on left side of the pool 3 speakers on right side of pool Does this seem appropriate for the space? Also wondering I’m wondering if it’s best to set these up as left/right channels or mono?  

2
S
19 hours ago
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