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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

3,183 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

3183 Topics

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Recently active Most replies Newest first

Jay-JayContributor I

posted in Speakers

Play 3 (1st gen) permanent solid white light

after power cut…play:3 disappeared from control and now has a ‘frozen’ white light. even after last resort factory reset.is there any other solution to this?

3 years ago

PepstnContributor I

asked in Speakers

Connect NAD Amplifier C700 directly to Sonos 5 or new Sonos One speaker

I would like to use an NAD C700 which has a digital coaxial input and phono input capability to receive my analog vinyl records and to process my CDs with the C700 DAC on board. From there, I would like to add Sonos speakers to this listening room, and connect the C700 directly to either the Sonos 5 or the new Sonos One for lower bookshelves against a wall that can’t use rear ported speakers so well. The aim, is that when I want to listen to CDs, Vinyl or stream higher-end BluOS, can I transfer the sound directly to either of the two Sonos speakers. I will buy the speakers as a stereo pair for the room. This would enable streaming what is received to my Sonos Arc in my living room. When I want to just listen to Sonos wirelessly without the NAD C700, I can just use the Sonos app to stream Apple Music, Amazon or Sirius XM which works fine. Can this be connected this way.

1 year ago

Craig 09876Contributor I

asked in Speakers

Play:3 problem - no power

Play 3 no longer works and led does not light at all despite plugging in again holding mute button. Is it broken completely?

3 years ago

richard_37Contributor I

asked in Speakers

DavidJSAvid Contributor I

asked in Speakers

Era 100 as wired

I have just bought an Era100 and want to use it a the ethernet wired source to set up the “wired” network. I have had issues with the standard wifi set up so this is a recommended path.I have done this but none of my other speakers are showing as WM:0. They are all still showing as WM:1.Any ideas?thanks in advance

4 months ago

martinwesterstrandTrending Lyricist I

asked in Speakers

Play 1 wifi issues

Arriving to my summer house with a Playbase(wired) + two play 1 as surround, one Sonos AMP and one Sonos Move.Updates needs to be done and all works fine but both play 1 stucks “updating”. Tried reboot router and Play 1 a number of times. Finally I decided to reinstall them. Factory reset, install as new unit, switching to temporary Wi-Fi-network and then back to my normal Wi-Fi. After that the Play 1 will not connect. Same problem with both of them.Tried a different routerTried add with Ethernet and that works fine. Wi-Fi is activated on both Play 1 but when I remove the cable they disappear from the app. Tried Network-update network and adding the same network again. Same results.

10 months ago

Alassio30Contributor I

posted in Speakers

setting up sonos 1 speaker on holiday

I have a Sonos one and a Sonos 5 on my home system. I have taken the Sonos one on holiday but am unable to connect it to the network either on wifi or using Ethernet cable. I have tried a factory reset and it finds the speaker but then cannot connect to the network

1 year ago

TubygameContributor I

asked in Speakers

Sonos Five - Line in audio issue

Dear Sonos Customer Service, I have a Sonos Five, an iPhone 11 Pro, a 3.5 auxiliary cable and an Apple lightning to 3.5 audio adapter. When trying the play music from my phone on the Five via the auxiliary cable and adapter, i am faced with the ultimate disappointment of hearing no sound from my speaker. Is there an update that Sonos can push out to either resolve this issue or begin supporting this method of connectivity? I am not always near available wifi for use and the main buying point for me for this speaker was that it has an in-line port. All products are in great/working condition and both the auxiliary cable and lightning adapter was recently purchased as new from Best Buy. Thank you for any assistance in advance!

3 years ago

skinnylatteContributor I

asked in Speakers

Play 1 with red white flashing LED

HI!One of my Play1 speakers, part of pair with a Beam, just suddenly started flashing red / white.Steps taken so far:Reset Plugged into router via ethernet Factory RestsNo luck so far. From what I’ve read so far this seems to be a failed update (?).The Sonos App tries to add the speaker to the system - finds it, makes it chime, indicates that it’s been added, but doesn’t appear on the system. So the speaker seems to have some level of functionality, but seems bricked on the software side of things??? Is there any way to get the update to start again and un-brick the device?Thanks!

3 years ago

Jim67Contributor I

asked in Speakers

can’t find products

Since installing Sonos Ray sound at I can’t connect to my existing Sonos Play 1 (in a different room) or my Symfonisk (same room). Is this a common problem? Using Sonos 2 app

1 year ago

ceemohreContributor I

asked in Speakers

Sonos 300: Active or Passive?

I’ve gotten a new Sonos 300 and I love it. I want to connect my turntable to it, but I’m wondering if it is considered an active or passive speaker. The integrated amp I have is pretty old and barely hanging on, so I’m hopeful if it’s an active speaker I can just bypass the need for it entirely.

1 year ago

AlwaysConfusedContributor I

asked in Speakers

System and groups disconnect when I change the record

Hi, I’ve searched and tried a few things but I keep having this really annoying issue when I change a record. Complete novice, just got the system so I’m fairly certain there is some setting I am missing that is causing this.I’ve got a play 5 connected to my Audio-Technica LP120 turntable. I also have a oneSL set up in my living room and when it works, it works great. But it keeps disconnecting when I change a record. The 5 will all of a sudden be full blast and the two speakers will be un-grouped and the App will say it can’t find my network. I’ll have to sit and restart the app multiple times until it decides to find the signal again.I’ve reset the router, checked the wireless connection during it’s “outage” but the App just keeps losing the network. Please help if you can, and thank you.

3 years ago

justbuzContributor I

asked in Speakers

Alternative for connecting turntable to Era 100?

I purchased a Sonos Era 100 at Best Buy. Then I ordered a Sonos Line-In Adapter (from Sonos), but it’s back-ordered and it looks like I won’t receive for a month or more. My question is: If my turntable has a USB-B port (normally used for connecting the turntable to a computer), can I safely use a USB-C to USB-B cable to connect the turntable to the Era 100 (without using the Sonos Line-In Adapter and the RCA to 3.5mm cable)? And will it work?

11 months ago

Desireee13Contributor I

asked in Speakers

defective wifi card sonos play: 1

hello. I NEED TO REPLACE THE WIFI CARD AS IT IS NO LONGER WORKINGCOULD SOMEONE TELL ME WHAT IS THE WIFI CARD MODEL OF SONOS PLAY : 1?ZP80 V1ZP80 V2AND WHERE TO BUY THOSE PLEASE THANK YOU

1 year ago

Dixon9080Contributor I

asked in Speakers

Lock Screen Control Not Working

I understand this has been solved multiple times, however those are usually by people with airplay devices. I have an iPhone 8 and a IOS 16.1 update. I have just received a play one for Christmas and set it up. I am able to play music but I can only adjust the volume manually on my phone (the volume buttons on the side) while in the app. While on my lock screen I do not see the song nor can I control the volume via my phone. I have made sure to enable Lock Screen controls, turn on hardware volume control. I have tried multiple solutions such as toggling the controls and resetting devices, however it does not seem to work. I don’t believe it would be any airplay because I do not have any airplay devices. My tv is an older vizio and is not capable. I do not have a Roku. I’m just not sure why I’m unable to control unless in the app.

7 months ago

andylaflerContributor III

asked in Speakers

outdoor projector & Sonos 5

I am looking to get an outdoor projector and be able to get the sound through a Sonos five. What is the best way to do this? I do know the fives are not waterproof. If anyone can also recommend a good brand/model of projector that works well. So many options. Thanks

1 year ago

Kmill527Contributor I

asked in Speakers

No Sound

I have a Beam gen2 with a sub and two era 100s for surrounds. I cannot get any sound when trying to play a game console (Nintendo Switch or Xbox 1) Any solutions to this?

1 year ago

Red1esqContributor I

asked in Speakers

Can’t Add Play:1 to my account

Hi,I searched around, and googled the error messages I have, but am having no luck. Perhaps as this is an older device, the answers are harder to find. Anyway, see if anyone can help…I recently moved and setting up a Play:1 in my new home. All other Sonos speakers set up correctly, except this Play:1. I did a hardware reset. Still setup failed. I did a hardware reset in the end. Still setup failed. The error message says "There was a problem linking your Play:1 to your account", no reason or details given for fail. I logged out of Sonos app and logged back in. Have u plugged the device and did a reset. Nothing works. The Play:1 is shown in System/Products as "Not registered". Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”. When I hit the “Continue” link, the Sonos app crashes. I have to reopen the app. I try same and it crashes. At this point I cannot move forward with trying to register the Play:1 to my account.

1 day ago

4CandlesContributor I

posted in Speakers

Era 300’s now discounted

I pre ordered my 2 Era 300’s on the March 10th directly from Sonos and now discover they are being advertised in the UK with a £45.00 discount. Seems a little unfair to be charged full price and not have even received the speakers yet. I have messaged Sonos to ask the discount. Anyone else paid the full amount and got back the discount?

1 year ago

Johnny RicoEnthusiast I

asked in Speakers

Maddening speaker dropouts

My system is experiencing speaker dropout increasingly often. A year or two ago it happened once in a blue moon. It was so bad the other day that I did a diagnostic while it was occurring: 2031394178. I know it is preferable to call in to support, but the last time I was on hold too long and gave up.I play my system in party mode with all speakers grouped in general, and increasingly, I am experiencing extremely frustrating speaker dropouts. I’ll be in a room and the music has been playing fine and then the speaker in the room and adjacent rooms stop playing while I can still hear it in other rooms in the house. Minutes will pass and then one speaker comes back on, then another, and they’re all back...for a while and then the cycle repeats soon or eventually.I have 12 speakers and 3 are wired. I haven’t measured but I would guess that no speaker is more than 25 feet (horizontally or vertically) from the next; I would think that would make for a solid mesh network. I do have a mix of mu

1 year ago

the_bart123Contributor II

asked in Speakers

Will Sonos One Ethernet help with audio delay to my Mac Mini?

Hallo everyone.I’ve purchased Sonos One (gen 2) to be main speaker as I was using speaker in my Mac Mini M2 - so now sound sounds bit better.But now I have few problems with it.Audio delay on Mac Mini - I know about 2 seconds AirPlay delay BUT will it work bit better on LAN cable? How to do this? Connect it to my router which was connected via WiFi and……. how to FORCE Sonos to use it not WiFi? I want to have WiFi disabled in iPhone - in Sonos and in Mac Mini as I do not use them. Sonos One goes on silent in Mac Mini M2 (latest macOS) after some time of silence and I have to change “Output” in macOS Settings (to TV and then back to Sonos) just to sound work again which DRIVES ME MAD - I hope this is not some kind of energy saving as this speaker does not have batteries to save them and it is hard wired. I unable to add Google Assistant - all I see is just Sonos Assistant. I have Google Assistant app installed on my iPhone and in this app I was able to see and add Sonos speaker - log in

1 year ago

Marcossr9Contributor I

asked in Speakers

Sonos packet loss

Hello, I’ve been suffering from unstable connection to my two Play:1 and beam. They keep disconnecting and suffering from high ping and packet loss while streaming music. This happened as well on another router that I had before, the only solution I found was connecting the sonos beam to ethernet and the play:1 to sonosNet. Now this solution is no longer possible so I’m looking for a fix. Troubleshooting I have found it is a problem with the sonos devices. If they are not connected the network functions as expected. Logs sent: 276719397Extra info: 3 different rooms set up, the problem aggravates when joining two or more rooms together. Other non-sonos devices don’t suffer from packet loss. The connection is strong, so it’s not physical interference either. Thanks,Kind regards

11 months ago

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