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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

24719 Topics

M
MVM1969Trending Lyricist I
posted in Components and Architectural

Sonos just....stopped working

So I tell Sonos Alexa to play a SiriusXM channel for me today and am suddenly told that she can’t do that and to check my account for instructions on how to link my account with Sirius.  This had been working fine for a few months! Bonus:  My Sonos phone app doesn’t work anymore either.  When I go to SETTINGS, the “Account”, “System”, and “Services & Voice” menu options are greyed-out and unclickable.  So I can’t actually do ANYTHING with this buggy speaker.  This is beyond ridiculous. I now own a $250 paperweight.

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M
2 years ago
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steveo2812Contributor I
posted in Components and Architectural

Sonos Sub gen3 fails to play sound

i have set up a system at a customers house fitted kit 6 sonos amps 3 subs gen3  2 play bars now everything works great apart from 1 sub it appears on the app room however it will not play any audio wifi is good in said room unifi nano hd’s are the wifi points. im sure its a firmware problem and from what i have read its been going on for sometime with no fix from sonos. there not cheap and we all expect them to work as they should.  

1
jgatie
2 years ago
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RichyKContributor I
posted in Components and Architectural

DTS on PS4 with Sonos ARC

Hi all,With the new firmware 13.4, I try to configure DTS with my PS4 and my sonos ARC.I have a TV Samsung with eARC, and my PS4 is connect to my TV with HMDI.on my PS4, “audio outpout setting” is on “bitstream DTS”, my TV is configure on “passthrough”, but ma Sonos app display “Dolby PCM multicanal”. So, it’s possible to have DTS with PS4 with the new firmware ?could you help me ? :)

1
G
2 years ago
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Carlos-hContributor I
posted in Components and Architectural

Sonos One Constantly dropping from system and sound drops too

I have a sonos ZP and a Player 5 (1st Gen) in one room connected to a TP-Link router. In another room I have a Sonos One connected to a second TP Link router. Both routers are connected via ethernet and the one in the Sonos One room serves as an Access Point with no DHCP.  The issue is that the Sonos One keeps disappearing from the system. I have ‘cold’ reset it many times, but it keeps dropping out. The second issue is that whenever I play audio it keeps dropping in and out. Especially when I group all the speakers through the Sonos One. I recently gave it a static IP and it seems to have helped some with the first issue, but the second issue persists. I just submitted a diagnostics report #1031527086Hopefully someone can help since I am loosing my sanity over this.

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C
2 years ago
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NoTime2PlayContributor I
posted in Advanced setups

sonos Arc with bidirectional hdmi switch for two audio sources

I have a Sonos arc connected to the arc output on my tv. however I have another device that I want to play sound through the Arc without plugging and unplugging. I currently use an Sonos Arc->HDMI switch ->TV Sony                                         → other audio device (optical) since the hdmi switch is bi-directional it does sometimes work but very unreliable and now the ARC(Bravia sync) does not work and I’m not able to control the  arcs volume. Every now and then it starts working again. I do use the optical dongle to make the connection to the other device.   anyone can recommend a switch that can do what I’m looking for? Or a way to reconfigure this setup?

2
N
2 years ago
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GJBristolContributor II
asked in Components and Architectural

Music library on USB drive no longer updating

I had my Sonos music library setup on a USB stick in my WiFi router. All has been working fine, including playing songs from that USB source and running regular updates of the music library (re-indexing). Now I'm getting this error when trying to update the music library:  Music files not available[usb location on router] is no longer available. The device where the music files are stored may not be powered on, or the path may have changed. Go to Settings > System > Music Library Setup to check the path.Even after this mesage was displayed, Sonos could play songs from the USB drive (i.e. from the existing music library) absolutely fine, so the potential issues mentioned in the message don’t apply; it was just the music library update that stopped working. To try to fix things, I deleted the music library reference from Sonos and tried to add it again. (I did this using the Sonos desktop app to navigate to the required location on the USB drive, so Sonos can definitely find and re

1
Airgetlam
2 years ago
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PaulandtoniContributor I
asked in Portable speakers

Roam is frustrating

I replaced my 1st Roam as it kept dropping off the network and it wouldn’t respond to the App. The new one keeps dropping off the network as well. I have 6 other Sonos speakers around the house that are ‘always on’ and ready to go but I’m being told to reboot the Roam (every day). Very frustrating.  When I turn it off it says its ‘off line’ but when on it doesn’t appear on the App. Is this a design fault ? 

2
controlav
2 years ago
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golfgeek65Contributor I
posted in Home theater

Sonus ARC recently stopped sensing my TV.

I have a Sonos ARC that was prefessionally installed on my LG 65UN8500AUJ about 5 months ago. It worked fine until last week. Then stopped sensing the TV. I have reset it three times and that works until I turn off the TV. Next time I turn the TV on the TV icon is not available on my iPhone App. I have to reset it again. What happened?

2
G
2 years ago
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BethbktContributor I
asked in Components and Architectural

Sonos app

I have a Beam and a one that are 2 years old not working well with Sonos app.  Should I be using S1 or S2 app? Should I have the original Sonos app & S2 loaded or just S2? My problem is the sound fades in and out and Alexa drops off. I use it with a Sony android smart TV. 

1
G
2 years ago
pwt
pwtVirtuoso
posted in Components and Architectural

Sonos unable to play content from remote Plex server

I’d be grateful if this issue could be raised with Sonos support.For several months now my Sonos S1 system has been unable to play content from my remote Plex server. The problem may also apply to Sonos S2, but I haven’t tested this. It used to work without any issues.The symptoms are:The Plex server content can be searched from the Sonos apps, and items can be added to the queue without problems. When one attempts to play the item(s), playback will immediately fail with ‘the connection to Plex was lost’. This applies to all content.The issue can be fixed by setting ‘Network > Secure connections’ to ‘Disabled’ on the Plex Server. It then works perfectly. This hints at a problem at the Sonos end, in making secure connections to Plex … but it could be an issue at the Plex end, or a mixture of the two.This is not a workaround, however, because apart from the security issues it presents, it also breaks remote access from all other Plex clients, which require a secure connection.Note tha

18
S
1 year ago
Maxx Lo Zio
Maxx Lo ZioContributor I
asked in Components and Architectural

Sub+Playbar with Sonos S2

After 3 years, here I am once again with no Sub. Tryin’ to upgrde to S2 controller, I added my devices Playbar and Sub (new way to do it, not so intuitive, but that’s it). After that I connected the sub, it took about 10/15 minutes. Palybar+Sub are in the same room but, once again, Sub doesn’t work (no sound) neither in WiFi nor in Eth. No Boost at the time (do I really need one, with S1 all was perfect).1 hour to make work everything, but...no way to do it. For about 10/15 seconds Sub has started, but in the App I saw the “?”. When in the App I finally saw the Sub...no sound from it. Modem AVM 7590 and repeater 1750, will try again and, eventually I must use the Boost.

1
Ken_Griffiths
2 years ago
T
TastyContributor III
asked in Home theater

Can other people easily connect to my Sonos to play music

Hi SonosHow easy is it for guests who come to my house to play their own music?Is it simple? I would like any guest to connect to my playbar simply and easily.Do they need to install special software or can they just connect to my wifiand start playing?Let me know your thoughtsCheers  Moderator note: We updated this article in October 2023 with new information below.An up to date list of Airplay compatible Sonos products can be found here:  Stream AirPlay audio to Sonos  

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106rallye
2 years ago
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ChambreNoireContributor I
asked in Speakers

Trouble Configuring Play 5 (2nd Gen) over Wifi

Hi,I’m trying to setup my Play5 (2ndG) after a while not using it - it worked fine the last time I used it but I have reset my wifi password etc since so I decided to start from scratch. Factory reset the Play 5 Latest version of IOS on my iPad Reset the Sonos App (v2)My attempt goes as followsThe Play 5 is flashing green Open the Sonos App, accept License conditions etc. Login the Sonos The app immediately finds the Play 5, I click ‘Add’ “Getting Play 5 ready”... Goto Accessories setup to connect “Preparing” “Gathering info about your network” Shows my the network and the accessory name “Sonos Play 5” so I hit next “Setting up accessory to join NETWORK”… “Waiting for Sonos Play 5 Black”… (Still flashing green) “An unexpected error occurred try again”Trying again results in exactly the same and this all happens in exactly the same way when using my iPhone instead of the iPad.Any ideas?Cheers

11
ratty
2 years ago
H
HomersononsContributor I
asked in Advanced setups

roam

I have Sonos set up across three different locations/ homes.I was hoping to be able to take my roam from one home to the next , and for it to be able to connected to different Sonos systems via the app via wifi that is operating other Sonos speakers I registered the roam at one house & have now moved to the next , however I can only use this roam in Bluetooth mode , the new system will not locate this device ! how do I connect it to the currents home wifi ?

1
G
2 years ago
H
hellogContributor I
posted in Speakers

Does anyone sell replacement parts?

I have a first generation Play:5 that won’t power on. Sonos won’t replace it aside from offering a discount on a new product. Yet, this device was so expensive, and I’d rather not send it to the dump either way, so I decided to try a repair.I’ve read that Sonos will send replacement parts, but they have turned me down in this case :( does anyone know of anywhere I can buy a compatible replacement power board?(ideally someplace inexpensive or with a return policy, in case that doesn’t solve my issue) thanks! 

3
AjTrek1
2 years ago
C
Criss1eContributor I
posted in Portable speakers

Sonos Roam not working

I bought a Sonos roam last spring. It has never worked properly.  The battery would die quickly and it would always cut in and out.  The red light just stays on in the front and then when I take off charger the light goes away but nothing happens anymore.  

1
Airgetlam
2 years ago
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Paulvh48Contributor I
asked in Controllers and Music services

The sonos app

When returning to my holliday home my Sonos app wants me to log in with somebody elses account.I removed the app and reinstalled, no result.Help

1
G
2 years ago
M
MarcusPosAvid Contributor III
asked in Advanced setups

Poor home internet, 4G mobile broadband an option?

We live very remote and our home broadband will never get much higher than the existing 2mbps! Has anyone got info whether 4G mobile broadband is a viable alternative as I have heard that Sonos does not marry too well with such an internet source??

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ratty
2 years ago
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SLO hombreAvid Contributor I
posted in Home theater

Loud Popping Suggestion: Beam and ARC Customers

Hi, all. Seems like quite a few of us on this board are having issues with loud popping during Atmos or other codec playback. I have read each thread on this board with no resolution from Sonos offered. I see this problem going back as far as Nov 2020.Here’s my suggestion: Write an accurate/truthful review on social media or the review board of where you purchased the product from. Let other potential buyers know that this problem is out there and has not been addressed by Sonos.Maybe when Sonos sees these accurate/truthful (yet negative) reviews of their product we will get some fixes from Sonos.For me, I will be posting my review on Crutchfield and Twitter.

3
106rallye
2 years ago
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RTFunkContributor I
posted in Components and Architectural

Delay in One SL surrounds

Hi,First post on here so hope this is correct way to do it. I have searched and similar posts hadn't been updated for 1 or 2 years.Last week I bought 2 x play one sl to use as surround speakers for a playbar I have happily used for a few years connected to our tv. First impressions were great, really added to the experience but didn't take long before issues started.When audio plays, regardless of 5.1 tv input, 2.0 TV input or music streaming, a delay develops on the surrounds, like an echo of the playbar, after an indeterminate period of time. Also, the sound will occasionally cut out on the surronds for a split second, but this issue is less rare.I am not grouping with any other sonos in the house when this happens (1 play 1 in kitchen and 1 play1 in dining room) just using my "lounge" playbar and 2x play one sl group which sonos applied as part of initial setup. Turning the surrounds off then back on with the app temporarily fixes echo and brings audio back in sync, but not for long

9
A
2 years ago
M
MagnContributor I
posted in Home theater

Sonos One issue

Hello. I own both a Sonos One and a Sonos One SL. One of them is in my living room, the other is in my bedroom. I’m having issues with my Sonos One, which is the one in my bedroom. If I’m listening to music on my One SL, and I press the “play/pause” button on my One, it will give me an “error sound” and blink orange 9 out of 10 times. If I have manually connected and played music on it within the last half an hour, it will accept the “play” command, but there will be a buffer of 20-30 seconds before any music is played through the speaker. I have a brand new Asus RT-AC86U router, so wifi connection should not be a problem, also the One in my bedroom is no more than 3-4 meters from my router, with only a wall between them (which doesn’t have anything inside it interfering with the wifi connection). I don’t have the same problem on my One SL. It will play music instantly whenever I press play, and if I’m switching from listening on my One to my One SL (in my living room), it will never g

2
James L.
2 years ago
J
JanaeContributor I
posted in Components and Architectural

Play:1 won't work with my phone

My Play:1 system is no longer able to be used because when I open the Sonos App it crashes every time. Any tips on what to do when the app crashes? Also, it works perfectly on my husband’s phone which is the same model iPhone as what I have, but the Sonos App crashes a few moments after trying to open each time for me. Any tips would be appreciated!Thanks!

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UKMedia
2 years ago
S
SDF1965Contributor I
posted in Components and Architectural

connect dropping off network

Hi alli know there are a number of queries on Connect dropping off a network and I have read the majority. Following advice I bought a Boost, set it up, I see all my speakers and the Connect have WM:0 against them….Connect still dropping off after a minute or 2. I have tried all 3 channels, 1 is the worst, 6 & 11 about the sameAm I looking at a faulty Connect?  

3
C
2 years ago
G
GoteamtomTrending Lyricist I
posted in Components and Architectural

Persistent playback issues orbi mesh

Hi all! This is a brief follow up to the above previous thread I started. The previous thread was marked as 'answered' and closed for further comment which is strange as it certainly wasn't answered! But good news, after 10 months of tantrums and frustration I finally cracked it! I wanted to post how I did because I'd say 95% of what fixed it was from other people's comments and help on the last thread. SO THANK ALL OF YOU SO MUCH! So my problem was an old house, giant thick walls, and my 11 or so speakers constantly cutting out and freezing. I had a netgear orbi mesh system. Now this mesh system was fantastic, but I couldn't get it to play ball with the speakers and the switch between them. Eventually I gave up on the orbi, and bought an Asus router that just manages to reach all the corners of my house. This helped a lot! But didn't fix it Someone recommended I got MANAGED switch, but this was actually making it worse (see below..) although the system wouldn't be much better with a d

1
James L.
2 years ago
A
Alex2003Contributor I
posted in Components and Architectural

Why does Sonos radio briefly skip on Sonos 1?

As I impatiently await an update about why Apple Music can no longer be used as a service on Android devices, why does Sonos radio skip? Anyone else noticed this? When I listen to Sonos Hits radio for example, every song will skip for about 1-2 seconds cutting out the song. It skips at exactly the same bit each time to the point that you get to know each individual songs ''bit to skip" and you begin to expect it when listening to the song out with Sonos radio. It's not random skips which makes me think it's not my Wi-Fi. Can't use Apple to listen to their non skipping radio stations and now this.......quality products??

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L
2 years ago
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