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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26399 Topics
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rbronenbergContributor I
asked in Controllers and Music services
Youtube Music ‘song is not encoded correctly’

Hi,  I've been having this problem for 15 days at home and at the office using Youtube Music .The system works just fine with other services. I updated the Sonos app and uninstalled and installed the youtube service.    Any suggestion?    

3
Airgetlam
4 years ago
press250
press250Prodigy III
asked in Advanced setups
Add Shared Music Folder Does Not See Windows HTTP Server

Long-time Sonos user, long-time network admin. So yes, I’m dangerous. For a variety of reasons (including but not limited to yesterday’s obsolescence news) I’ve split off a Connect:Amp onto its own Sonos setup under wireless (aka generic Wi-Fi) mode. The Connect:Amp and an Android controller are on a separate network from my main Sonos system, so there is no chance of any wires getting crossed. The Conntect:Amp and Android controller are happy and working great with my streaming music services. So this new setup is clean, thumbs up. I want the new setup to see my main Music Library hosted on a Windows 10 machine. As we all know, such a library is accessed via the Sonos Library Service (HTTP) as opposed to an SMB share. I configured my router to enable the HTTP traffic. Except there is no HTTP traffic. When I add a shared music folder on the Android Controller, it assumes that is on an SMB share. I’ve verified the SMB traffic--and no HTTP traffic--in the router logs. Soooo, how can I co

7
press250
4 years ago
Edward R
Edward RRetired Sonos Staff
published in Speakers
Factory Reset: What you need to knowF.A.Q.

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you should know first.    What a Factory Reset is Not:    A cure for skipping music. The majority of cases where music is cutting out or skipping are caused by interference in the WiFi environment (Even if everything else seems fine, and yes, even if you seem to have good bandwidth in that room). Sending music from room to room (or device to device), is rather demanding. Just because one device works fine, it doesn’t mean that all others will as well. Location, distance to router, devices nearby, there are many things that can influence a WiFi device and its ability to effortlessly send and receive information.    The solution for a room disappearing from the app.  Factory resetting your speaker to solve this problem is rarely (almost never) the answer. You would be better served by doing an evaluation of your network environment, to ensure there is no

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Edward R
4 years ago
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hallo02Contributor I
asked in Advanced setups
Turning WiFi Off in a SonosNet configuration

Hey there Given a Sonos network with 8 players. One player is wired to the router, as far as my understanding is right, my Sonos configuration is a SonosNet mesh network. I see WM:0 at each player. (All the seven other players are wireless) What happens if I turn off the Wifi (using the app) for the one player that is wired (my sonosnet coordinator)?  Will turning off the wifi causing problems? Because this one wired player is communicating over wireless to the other 7 player within the Sonos MeshNet?   Thank you in advance!

6
Stanley_4
4 years ago
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jreynaldosContributor I
asked in Advanced setups
Does Port adjust the sync lag for AV receivers?

Just received the email about the new product offering, including the new port. Currently, I have a Connect attached to my Yamaha home theater with Play:1 speakers in adjacent rooms/areas. I cannot get through the 70ms lag produced by the AV receiver’s signal processor when streaming with any other device. Using analog input has reduced the lag, but it’s still annoying. Dies Port address the timing differences for 3rd party devices? If so, HOW?

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J
4 years ago
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Ken KohlerContributor I
asked in Controllers and Music services
Sonos and Mac OS 10.15 Catalina Music Library

Just before Christmas, I decided to proceed with updating my iMac OS to the Catalina.  I had held off since it became available out of respect for the things that could “go wrong” in terms of my day-to-day computer work.  Before the upgrade, Sonos Controller and my iTunes library interacted very well, allowing me to play albums, tracks, playlists, etc however I wished to play them.  Upon upgrading to Catalina, with its attendant introduction of the “Music” app vice everything audio-visual being stored in the iTunes library, my Sonos controller no longer can access the library to play anything.  Note that I do keep my entire iTunes audio-visual library on an external Lacie drive. Interestingly, when I recently imported some new music from CDs, it did not get added to my external drive, but rather to the iMac’s HD under “Music”.  (I will be changing that default after this issue gets resolved.)  These tracks did show up when I added that folder to my Sonos controller’s music library. Whe

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B
4 years ago
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jamcunnContributor I
asked in Controllers and Music services
sonos connect line in not available

I have many Sonos products and previously had my turntable connected to my network via play:5 line in   I have just purchased a Sonos connect to take the line in however when I choose this source it just shows as disconnected (as if it can’t detect  the signal coming from phono leads pre-amp)   works fine if I route through play:5   the connect is not connected to amp I.e no phono out hooked up u just want to broadcast the turntable    help!

5
Airgetlam
4 years ago
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stuartgContributor I
asked in Controllers and Music services
Sonos One / Airplay 2 latency

I just got a Sonos One SL, placed it in the kitchen. In the adjacent living room I have an old hifi with an Airport Express connected to aux-in (using a mini headphone to RCA cable) to make it an Airplay 2 target. I played them both together for the first time today using Airplay 2 and Apple Music (streaming) as the source. Sounded excellent for about an hour, then the Sonos One started to drift behind the stereo, until it was unlistenable. I tried pausing and playing again, no luck.   In the experience of the community, is this issue likely to be permanently resolvable, or is it the sort of thing where I’ll need to restart devices repeatedly? The Sonos One will live near the ceiling, so this is untenable. I’m using an iphone with 12.4.1 OS.   I’ve heard of people hardwiring their Sonos with ethernet cable and still having this issue, so I don’t think it’s the wifi. I live in a 950sf house anyway.   The real question is-- do I return the Sonos One, or do I go down the path of fiddling

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S
4 years ago
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serbanAvid Contributor I
asked in Home theater
Surround: Beam + 2 x Sonos One - how good is it REALLY working ?

Hello everyboy, I see this advertised in the presentation sections of Sonos One SL: “Use a pair as rear home theatre surrounds with Playbar, Playbase, or Beam.“. I get how it works theoretically. What I’m worried about is: the sound comes from the TV to the Beam through HDMI, but then from the Beam to the OneSL rear speakers through Wi-fi. Because of this, isn’t there some (very small, but still...) delay ? IMO, there’s no way a wi-fi connection can be as fast as the cabled one. And if there would be a delay, there’s nothing the Beam can do through software, as it doesn’t receive the sound any sooner that the moment when the TV outputs it… Who has set up and is using such a configuration ? What can you tell me, am I worried for nothing ? Is this really working ok, without any delay issues ? Thanks.

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Ryan S
4 years ago
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albergContributor I
asked in Advanced setups
Beam and SYMFONISK for surround

Hi,  I recently purchased a Sonos Beam to complement my existing 2x IKEA SYMFONISK speakers. Yaaay! One thing I am trying to make it work is to add existing SYMFONISK speakers as surround to Beam, while Beam is connected to LG c8 Oled tv via HDMI ARC. However; it seems that I have not succeeded yet. While TV sound (including apps in the tv such as Netflix) comes through Beam, there is no sound comes through from SYMFONISK speakers, except background sound.  I have also tried using optical cable, which didn’t work either.  Is there a certain setting I need to change in TV/Speakers in order to get sound as surround from all speakers?    Thanks for your help in advance.

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D
4 years ago
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Jm MorenoContributor I
asked in Advanced setups
sonos one gen 2 wireless stream from Projector

Hi all !  I recently bought Sonos one (gen 2) , I like to know how can I stream only the audio to Sonos one  when I watching a film in my projector . The way how I stream is using amazon fire dongle into the projector . Can I split the signal video and audio ?    My last setup was : projector connected hdmi with amazon fire dongle then from the projector  mini jack audio out into Bluetooth transmitter avantree oasis . This setup let me both ways , streaming my films or video music clips audio to my normal auto amplified speakers or to 2 x Bluetooth headphones then obviously watch the film without delay and cables around .  any tips please? Will help if at least I can setup Sonos one gen 2 like normal Bluetooth speakers .  thanks in advance !!  JM MORENO 

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jgatie
4 years ago
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willbertgudge3Contributor I
asked in Advanced setups
Using Bluetooth Headphones with Sonos Beam-Equipped Sony TV

I have a Sonos Beam and two Play 1s connected to my Sony Bravia TV. I love it, but it has been a bit of a hassle. For example, I had to use a HDMI CRC Less adapter because my devices were interfering with the Sonos system. This took me a few months to diagnose and sort out (I’m not a tech wiz).  The Sonos system works like a charm now, but I’d like to have the capability to use Bluetooth headphones with my TV. The TV itself is not Bluetooth headphone equipped. I considered buying a Bluetooth transmitter to plug into my TV, but I fear switching the TV audio settings back and forth (from ‘audio system’ to ‘headphones’) will confuse the Beam again.  Does anybody have a workaround that would allow me to listen to headphones ‘through’ the Sonos system? Can I tap into it somehow, or do I have to wait for Sonos to release headphones of its own? Neither the Beam nor the Play 1s have an aux port.  I have seen reference to using a Sonos Connect, but that seams a little excessive (I have a Play 5

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ratty
4 years ago
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Kumar
asked in Advanced setups
Mixed mode question

I have a 6 zone system; 5 are in an open plan large space with an attached patio, in line of sight of the router and the boost that is wired to it. Of these, 3 are wired to the core network and therefore the boost, with Wifi disabled. The 6th zone is in the bedroom, a play 1 stereo pair. It is separated from the open space by a brick wall, and is usually yellow and sometimes orange box in the Matrix. In this room, I have a Airport express unit that is ethernet wired back to the router, and it therefore provides a very strong WiFi signal in the bedroom. However, it is not convenient to run more wire to get the play 1 pair wire connected to the core network. I do not want to disturb the set up in the open plan space for 5 zones; that is working flawlessly. The question is, can I make use of the strong WiFi signal in the bedroom for the 1 pair located there? Note that any additional bridge to give the 1 pair a better signal does not work; the bridge is ignored because the cost of the resu

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K
4 years ago
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grudichContributor I
asked in Controllers and Music services
Sonos App Makes Soundcloud Useless

After a year of using a set of Play 5's, the Sonos app with Soundcloud sucks. Soundcloud is all about music discovery and following threads of other people's likes and follows to find new music. That is not possible within the current framework of the Sonos app. The current functionality is limiting to the point where I don't use Soundcloud anymore, instead just opting to play music through Spotify. Exploring soundcloud on the web through my computer speakers, and then switching to Sonos to play songs that I like is a joke considering I paid $1,000 for this setup. Can we get an iFrame to the actual Soundcloud interface within the Sonos app or a real integration that allows me to play music form the Soundcloud web app? BECAUSE WHAT WE HAVE RIGHT NOW DOES NOT WORK.

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G
4 years ago
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rrrnycTrending Lyricist I
asked in Controllers and Music services
Podcasts files gone in macOS Catalina

After updating to macOS 10.15, all the podcasts files are gone from their respective folders for each podcast show. I am currently waiting for a solution from Apple. Apple customer service was unable to locate the files during a screen share session. Because of that, I am unable to listen to Podcasts via Sonos. Is Sonos aware of this? Anyone else has the same issue?

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R
4 years ago
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Sykes18Avid Contributor I
asked in Advanced setups
Volume limiting on Onkyo

I recently purchased a new Onkyo receiver, Sonos speakers and amp.  The installation and configuration was fairly simple and straight forward.  I am very happy with them and everything is working together, but I have not been able to able to overcome the volume limiting.   I have Polk audio speakers and anyone that has had Polk audio speakers knows you need a good amp,  they are very power hungry and will not even operate until you have raised the volume to a higher level.  I have volume limit on sonos turned off and I have set my Onkyo amp to start at the volume that will start to power the speakers.   When I play music from the sonos app to my onkyo / polk audio the volume slide starts are near ½ to ¾ volume on the slide bar.  Leaving only about ¼ of the bar remaining to raise the volume.   When I move it to the max volume on the sonos app it is really only about ½ volume limit on the amp.  I can still adjust with amp controls.   In addition the sensitivity of the volume control with

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S
4 years ago
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Stan64Contributor I
posted in Advanced setups
Discovery on separate subnet

I run the Sonos Controller in iOS on my “Data” subnet, and the Sonos Boost and speakers are on a “Sonos” subnet.  It mostly works, except for the initial discovery by the controller of the Boost and speakers.  I’m running a Unifi USG3 router and Unifi switches and APs.  I’ve set up the IGMP Proxy with the Data net upstream and the Sonos net and another “Devices” net as downstream.  The Boost is connected by Ethernet to a switch, and it’s the only Ethernet connection.  There is no firewall blocking from Data to Sonos or Devices.  I’ve set up all of the ports I think are needed from Sonos to Data.  When it is running, everything works smoothly.  If I let the controller run in the background on my iPhone, it comes right up when opened.  However, when I close the controller (swipe up on iPhone) and then try to open it again, it searches and can’t find the speakers.  Turning Wifi off and then on sometimes, but not usually, is enough that when I try to open it again, the controller can find

3
P
4 years ago
A
ACTPOHABTContributor I
asked in Portable speakers
Sonos Move AirPlay Error

When trying to AirPlay from iMac 17-inch, Late 2006 running Mac OS X Lion 10.7.5 (11G63) I’m getting an error: An error occurred while connecting to the AirPlay device “Move”. An unknown error occurred (20). iTunes version 12.2.2.25At the same time, airplaying to Beam with 2 Play:1s works fine. Any ideas?Thank you.

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A
4 years ago
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User551053_1Contributor I
asked in Controllers and Music services
Capital London 95.8 no longer available via TuneIn?

I’ve been listening to Capital Radio through TuneIn on my Sonos for ages…. however since maybe 10 days it fails to start playing. No problem with other radio stations. Has Capital been dropped? Andy

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U
4 years ago
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scg1889Contributor I
asked in Home theater
Turning off Sonos Beam

Hi Very basic question! Is there any way (except unplugging) to turn the sonos beam off? Thanks!

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Ken_Griffiths
4 years ago
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PWRContributor I
asked in Controllers and Music services
ClassisFM

I Have been able, until very recently. been able to connect to classicfm on Tunin (https://www.classicfm.com/radio/) When I now try and connect I get an error message  “unable to play classicfm - the song is not encoded correctly”  Is there a change I can make to the settng to deal with this or is the problem that the station is now using an unsupported transmission format Any help would be appreciated PWR

3
S
4 years ago
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emarquezmContributor I
asked in Controllers and Music services
sonos doesn't recognize me Spotify premium account

sonos doesn't recognize me Spotify premium account. It does not let me play different music in different habitations, it tells me to update the plan, but it is already premium….

1
A
4 years ago
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Glenn AContributor I
asked in Advanced setups
Port as AirPlay 2 Gateway for Older Sonos Speakers?

I am disappointed, like many, with the recent incompatibility of my iTunes devices with my Sonos system.  I want to get back to being able to play music from my many carefully developed playlists to my (rather expensive) Sonos products. Knowing that all my current Sonos equipment is incompatible with AirPlay2, here’s my question: If I replace my 5-year-old Sonos Connect (that feeds a built-in, hard-wired home audio speaker system) with the new Port, will that Port also facilitate AirPlay2 connection to my existing wireless Play 1 and Playbar based groups? My current setup: “House” - Connect system supplies analog audio to an amplifier and three pairs of built-in speakers. “Family Room” - A Playbar, (2) Play 1 speakers, and a Sub set up as a group for surround sound and audio. “Master Bedroom” - A pair of Play 1 speakers in an upstairs bedroom as a separate speaker group. So, from the Sonos website information, I understand that the Port would allow me to use AirPlay2 for audio playback

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D
4 years ago
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Roger BrownContributor II
asked in Controllers and Music services
BBC

So until this week I could ask Alexa to "Play BBC Radio on Kitchen" - 'Kitchen' being a Sonos Play 3. Now that I have to go through BBC Sounds Alexa no longer recognises the command to play through the Kitchen speaker, so I am left listening to the radio on my tinny Echo Dot. Is this something Sonos can/are likely to fix?

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M
4 years ago
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TangoMeAvid Contributor I
asked in Advanced setups
Setting Up Sonos With Two Wifi Routers

I’ve seen that there are similar threads here, including this one and another one.  Of course, there is enough of a variation that I need to bring up this topic all over again. I have a new house and, over 300’ away, is an old barn that was on the lot when we bought it.  The barn is now almost all renovated and being used as a recreation area and guest house.  Of course that’s far enough away that I need a 2nd wifi router.  Without going into details (and the people who don’t get simple things), I need to keep the house router and barn router with different SSIDs, but they have the same password. So here’s how the network is set up: In the house, I have my main internet connection that comes through the ISP’s router to my own PFSense firewall that also serves as a DHCP server.  The firewall has a CAT5 cable going to a switch and, from there, ethernet connections go through the walls to all over the house.  Whenever possible, I use a cable to connect a device rather than wifi.  All my S

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T
4 years ago
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