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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26402 Topics
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deedlebug57Contributor II
asked in Controllers and Music services
Channel doesn't exist

Has anyone else experienced the error message “The channel does not exist (anymore)”. I am getting it on all channels on SiriusXM. I have reset my router, rebooted my phone and the message still shows. My SiriusXM works through their app but now through my Sonos. Thanks in advance for any help.

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F
4 years ago
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ysgf24Contributor I
asked in Controllers and Music services
scala Radio will not play on my Sonos via Tunein

Tunein finds Scala on is list in the Sonos app on my iPad.  However, it will not play.  When I press the play button, it changes to a rectangle and then immediately changes back to the arrow.  It plays other stations fine including BBCR3 and Classic FM.  I have tried this both with and without vpn running and have tried several times over the last six months after updating Sonos app …  

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Y
4 years ago
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jafgreenContributor I
asked in Controllers and Music services
Cannot see airplay option for Sonos One from BBC Sounds app

Hi,  I am trying to airplay to my Sonos One from the BBC Sounds app however the option to airplay to my two x Sonos One (one in kitchen and one in living room) does not appear as an option whilst airplay does show as an option from the Amazon Music app and SonosTube app.  I am using iphone ios 13.2.3 and using Sonos version 10.5.1.  Any help would be appreciated.  Thank kyou.

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Airgetlam
4 years ago
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vince4nelliContributor I
asked in Controllers and Music services
Playlist missing

I use iTunes fro all my music, all of my music is transferred to my Sonos system, one of my large playlists (over 9000 songs) is missing, it was there then one it day I noticed it disappeared, I have actually made another playlist identical and changed the name and it still will not transfer to my Sonos when I update my system? any feedback would be appreciated. thank you.

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4 years ago
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laconicEnthusiast I
asked in Advanced setups
All Wired Stereo Play 5 Set Up

Two Gen 1 Play 5’s in stereo.  I’m having some drop outs due to network issues at the moment. Before I buy the cabling would the following work to remove them entirely from needing to do anything wirelessly?   Ethernet cable from router to one of the speakers then ethernet cable from that speaker to the other. Thanks for your help.

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ratty
4 years ago
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DonliskContributor I
asked in Controllers and Music services
My Sonos will not play certain local radio stations via Tunein

Hope someone can help. My Sonos one using tunein radio will play our local radio station called Pirate FM and will also play Pirate 70’s but when I ask it to play Pirate 80’s or Pirate Christmas it states that the station is playing but I get nothing? Any help would be grateful….Thank you

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4 years ago
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jonnywinnerAvid Contributor I
asked in Controllers and Music services
Tidal settings for Sonos: Use HiFi or Master Quality?

Hi. New to Tidal (but not Sonos) and have a simple question > In the Tidal settings is it best to select HiFi (lossless audio) or Master (the best audio experience)? I know that Sonos does NOT stream the Master Quality Audio (MQA) offered by Tidal … but will Master Quality work on Sonos (via Connects & Amps) so I can use it via other devices (i.e. get MQA on BlueSound Vault) or do I need to set it on HiFi (to get lossless Flac 16 bit/ 44.1kHz) on Sonos? The other way to ask this would be: Would Sonos automatically down sample the MQA hi-res files to CD-quality lossless? Thanks! Could not find answer anywhere in forum or via the Tidal FAQs.

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M
4 years ago
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RobTewContributor I
asked in Controllers and Music services
Why have almost all the Spotify playlists disappeared from Sonos?

Since the last update, only a handful of recently accessed Spotify playlists are accessible to browse through the Sonos app on my PC. The ability to browse Spotify’s curated playlists was a feature I used on a daily basis. I can only assume that a bug has been introduced in the latest update which has caused this loss of functionality. When will this be fixed?

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G
4 years ago
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PotemkinContributor I
asked in Controllers and Music services
Sonos stopped connecting to Music Services

Hi My Sonos Controller recently stopped recognizing my Spotify account which I then removed from the Sonos app.Now Sonos does not connect to any music service and under “Add Music Services” I get the message “No selections available”.Based on other answers, I have tried:reinstalling the Sonos app rebooting the router, Sonos Bridge and Sonos speakers & ConnectNothing seems to work and I still get the same message under Music Services.I ran a diagnostic after trying all these things again - the code is 1669624089.Thanks for any advice!  

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4 years ago
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rydeContributor I
asked in Advanced setups
Sonos connect + active subwoofer

Is it possible to use an active subwoofer (not sonos sub) for example Dali e9-f by connecting audio out from a Sonos Connect directly to the line in RCA-s of the subwoofer? I intend to use the subwoofer together with a single Sonos play:5 ( grouped ), until i might expand and combine with old loudspeakers through a new stereo reciever. This way I hope to add the play 5 with the extra boost of bass of a subwoofer, that later I can also use with a classic stereo reciever and loudspeaker. Buying a Sonos sub is not something I want to do because of personal sonoc preferences and beeing strictly bound to sonos. Thanks!

20
jgatie
4 years ago
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Dr KContributor I
asked in Controllers and Music services
sonos not showing up in spotify connect

for the past few days I have been unable to play Spotify through Sonos directly from the Spotify app on my iPhone via Spotify connect. This used to work fine previously. It works fine when my partner uses her account on her iPhone, and works fine on my account via Spotify on my MacBook. I’ve tried all the recommended rebooting of router, Sonos speakers, iPhone etc. Have tried removing and reading Spotify account in Sonos app. Still no sign of my Sonos system on Spotify connect! Please help Sonos team, this is driving me nuts. Can still play Spotify via Sonos app, but this lacks serious functionality and so is not an acceptable solution. Diagnostics report 1555445404 thank you in advance.

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4 years ago
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willhuddlestonContributor I
asked in Advanced setups
Connecting Pro-Ject Juke Box 2 (debut carbon esprit sonos edition) turntable to Sonos

I have just bought this and before I open the box I want to know if it has a built-in amp?  Depending on the answer how can I connect it directly to my PlayBar?  I also own a Play 5 but I want to maintain that on a different floor.  What additional accessories do I need?  I would like to avoid where possible buying additional hardware.

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AjTrek1
4 years ago
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VladsContributor I
asked in Controllers and Music services
No Spotify in the Music Services list. Sonos Move.

I live in San Francisco and I recently bought a Sonos Move to use it with my Spotify Premium Account. Iwas trying to add Spotify in Services/Add music service menu but it doesn't exist there. So I have to use a Bluetooth in order to listen Spotify.Is there a way to listen to Spotify on my Sonos via WiFi?

3
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4 years ago
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TekGamerContributor I
asked in Portable speakers
Initial Setup of Sonos Move - nowhere to type wifi password

I am trying to setup a new Sonos move, and when I get to the WiFi setup screen on my iPad and choose my WiFi network, the next screen says “Enter your network password.  We’ll set Sonos up on: <MyWiFiSSID>”… and on this screen there is no box to actually enter the WiFi network’s password.  Then when I click Continue, I get “Verify network info for <MyWiFiSSID> Please wait”…, then after about 20-30 seconds, I get the error “Password incorrect.  You need to enter the correct password to set up this speaker wirelessly.”What am I missing?  Whey doesn’t the app have a place to actually enter your WiFi network’s password?… I am stuck and cannot continue beyond that point.

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4 years ago
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Carol B.Contributor I
asked in Controllers and Music services
Amazon Prime Music Stations get "Requested Operation Failed" error when selected from "Stations"

I am able to select & play my Pandora & TuneIn stations just fine. When I select any of my saved Amazon Music Stations in My Sonos, I get “Requested operation failed. Please try again.” It never works, though. I have to Browse for it again to get it to play and then  it plays just fine. This is on the app on both iPad & iPhone. Any help out there? Thank you.

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controlav
4 years ago
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User840496Contributor I
asked in Controllers and Music services
Spotify Playlists not visible in Sonos App

Hi there.I’ve recently done some housekeeping in Spotify - using Playlist Folders to hold old playlists. Unfortunately in neither the Apple iOS 13.13 App, nor Windows 10 app - these aren’t visible. Instead, I merely see the playlists (I *think* in the order I placed them).Is this a known issue or enhancement opportunity? (or am I being a dumb ass?)Thanks in advance for any guidance available - it’s appreciated. :-)

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Airgetlam
4 years ago
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MengerdahlContributor I
asked in Controllers and Music services
People accessing system through Spotify connect

So I just came home from work and was surprised to hear my speakers blasting music on full volume. After some troubleshooting I Could say that it is not my apartment that is haunted but my girlfriend who had  accessed my system through her Spotify by accident by using Spotify connect. After some testing we found that several People who had accessed the speakers before through my wifi Could still connect, miles away through Spotify and play music.  Is there any way to block or remove this function. I only want People to gain access when I allow through my wifi? Thanks!  

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4 years ago
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chantelmcpContributor I
asked in Controllers and Music services
Apple podcasts?

Will we be able to play Apple podcasts on Sonos?

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M
4 years ago
mazi
maziContributor I
asked in Speakers
Symfonisk shelf keeps loosing connection with wifi

Hi all My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea? Thanks for support. mazi

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4 years ago
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mystik1Avid Contributor I
asked in Controllers and Music services
YouTube Music + Alexa

I decided to sign up for a paid music service today.  I was deciding between Amazon Music Unlimited and YouTube Premium, which includes Music, since for $2 extra, there are other benefits.  I thought it was an option because I saw it listed as one of the services to add in the Sonos app.  BUT, apparently Alexa can't start a song with it.  Is that right?  I expected to be able to change the default app, and then just continue and be able to play most any song.  Instead, I find that I can't even get Alexa to start a song with it, even if I say Play (Song Name) with YouTube Music.  Is that right?  Did I just waste $13?  Thanks in advance.

1
chicks
4 years ago
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KED72Contributor I
asked in Advanced setups
Merging Sonos sytems

I have/had a Sonos system in my house, wireless setup, consisting of a Connect, Play 1 and a Play 3.  I just had an AV team do some work to setup a centralized A/V distribution and in the process now have a new WiFi network in the house (the old WiFi domain still exists off the AT&T gateway).  The install has now added six of the new Sonos Amps. These are wired and creat a SonosNet.  I am trying to get the two systems merged. The Sonos website sees all 9 components as being part of my system. If my phone is on the old WiFi, it sees the older components. On the new WiFi, it sees the new. This part I understand. However, all of my added music services, saved playlists and favorites only exist on the old components.  I don’t understand why these settings would not autopropogate when the new components are logged in under the same user information.  I tried connecting the Play 1 to the router to set it up on the new WiFi domain. The app said it was successful but it still doesn’t show

9
K
4 years ago
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chrislaurensonContributor I
asked in Home theater
Beam not connecting to Philips HDMI ARC

Anyone had issues with the Beam not recognising it’s connected to HDMI ARC port on a Philips TV? The Beam recognises it’s connected to a Philips TV. TV recognises it has a Sonos Beam Connected to it. Spent 2 days chatting with Sonos technical so all the usual things have been checked. Making sure Philips Easylink is on. Completely resetting both TV and Beam. Having only the Beam connected to the TV. Etc, etc. All other devices that connect to the TV HDMI ARC have no issues, satellite box, Xbox, PS4 or NAS. Just seems to be the Sonos Beam that can’t recognise it’s connected to a HDMI ARC port. TV is a Philips 55POS9002. Sonos technical have used the standard answer of its an issue with the TV, which hi highly doubt it as every other device has connected without issue. Any ideas?? Thanks Chris

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R
4 years ago
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PMacDiggityContributor II
asked in Advanced setups
Works With Sonos Receiver Sync with Sonos Port

If I get a receiver that’s branded “works with sonos” (I’m looking at the Pioneer Elite VSX-LX504) will audio played through it, with the room correction & subwoofer processing, play in sync with other Sonos devices (Ikea Symonisk, Sonos Beam/One)? Delay correction seems like a feature Sonos should build into their system, but since it’s not I’m looking for other solutions.

5
P
4 years ago
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Jurri.trContributor I
asked in Controllers and Music services
Play 5 not appearing in Spotify Connect

Hello, Anyone have a fix to make the Sonos play 5 speaker appear in Spotify connect menu (both on the Spotify iOS and macOS app) ? Rebooting the Sonos used to do the trick for me but not anymore. Rebooted the Sonos, rebooted my router / modem, uninstalled and reinstalled the Spotify apps, removed and readded my Spotify Account in the Sonos App. Nothing. :(

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Airgetlam
4 years ago
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mokeyContributor I
asked in Controllers and Music services
Linking Sonos Surround System to Naim Uniti Core

My Naim Uniti Core rips and stores CDs to a high quality.  It also functions as an UPnP music server and is wired to the router.  I have noticed that the Sonos app shows the option of connecting to such a source.  Do I need to wire all the Sonos devices in my Surround System (Beam, Sub and 2 Ones) to the router or just the Beam?  Currently none of them are connected to the router as I operate them wirelessly.  Alternatively, might it work wirelessly?Any detailed advice would be appreciated as I am a novice at connecting devices.

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4 years ago
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