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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27426 Topics
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John TropeContributor I
asked in Home theater
Directional HDMI with the ARC

When connecting a directional hdmi cable between the tv’s eArc port and the Sonos Arc, which direction should the arrow go? Towards the tv or towards the arc? My first thought was that the sound goes from the tv to the arc, but someone told me the opposite. Just looking for clarification. Thanks.

69271
melvimbe
3 years ago
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Rlspurs31Avid Contributor I
asked in Components and Architectural
Sonos compatible with Xbox series X

Hi guys I’ve just brought the Xbox series x today not realising it doesn’t have an optical to connect to my playbar , I’ve the playbar , sub and two play ones in my lounge , I’m absolutely gutted I can’t go through my Sonos , tv speakers very very poor lol does anyone know of any adaptors that would work ? I’m a total novice when it comes to technical terms so please explain and direct me , cheers guys , stay safe 

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R
3 years ago
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garfContributor I
asked in Controllers and Music services
SONOS Radio "unable to play 'Rock Pantheon'- the associated service account was not found in your Sonos system"

Hasn’t worked at all today, Nov 10th 2020. Only trying the ‘branded’ sonos stations, “Rock Pantheon, Alternative Energy, etc” I’ve reset all speakers, reset wifi/router, reset fiber modem.  All other sources work as intended. Submitted diagnostics: 720274124

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M
3 years ago
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russk21Contributor I
asked in Components and Architectural
Option to add Boost does not appear on IOS Sonos App

Sorry to bother everyone. Just got a Boost. Sonos says go to Settings/System and click on the “Add Bridge or Boost” but that option does not appear. Have a screen shot to prove it. I know I can’t use desktop app so used IOS. 

2941
Airgetlam
3 years ago
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LynusContributor I
posted in Home theater
Sub Gen 3 ticking noise

Have a generation 3 sub and it has a persistent ticking noise. Sub is sat on carpet and has been moved to three different places. Its paired with the beam but still ticks constantly when listening to anything. Sub is exactly one week old Any ideas ?

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Paul A
3 years ago
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juranjonesContributor I
asked in Components and Architectural
Sonos Boost drop out

Seriously getting over this product. Over 2 years of constant drop outs and skipped songs. I have purchased a boost, fixed the problem for a week and now the system was worse then before! Seriously how do I fix this or have I wasted over $1000 on useless products.

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Airgetlam
3 years ago
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ManikcContributor I
asked in Home theater
Wifi not found for Beam

I am having issues connecting beam with my wifi. I have been using the same wifi with beam for more than 6-7 months and no problems. But all of a sudden, I can't access the Sonos through app and the app is all grayed out giving error that no network connection. I tried restarting beam, router and factory reseting it many times, but for some reason app can't find the wifi. I also reset the app but still no success. 

2161
Airgetlam
3 years ago
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SilverminkenContributor I
posted in Controllers and Music services
Cannot add Sonos Radio service

Suddenly Sonos radio stopped working: … the associated service account was not found in your Sonos system. Logged out and in. Removed and added Sonos Radio. Same problem. Updated the app and the Sonos software. Same problem. Removed Sonos radio, and tried to add it again. Now that doesn’t even work. Clicking “I already have an account”, result:error, problem authorizing your account. Clicking “I’m new to Sonos radio”/“create account”. Result: no result was found for this page (browser).Yet another problem with Sonos...

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Airgetlam
3 years ago
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Chris SchenfeldtContributor I
asked in Advanced setups
Sub - does it require wired ethernet

I was a bit surprised that connecting Amp to Arc required they both be connected to wired ethernet. It wasn’t a big problem - just required some wiring.Now that I’m preparing to purchase sub, am I going to have the same requirement - or can sub complete my home theater via wifi?

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C
3 years ago
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WebopperContributor I
asked in Components and Architectural
Random Volume Changes

I have seen where this has happened in the past, but haven’t found anything relevent to my situation.  Seems the volume -- especially on by playbar -- changes up or down for no apparent reason.  It has also happened on my Play:1 a couple times.Diagnostic is at 1591053599.I have reset the playbar and the internet/wifi and still happening.  Let me know if diag says anything.

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Annazel S
3 years ago
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philmcareeContributor I
asked in Home theater
Sound cutting in and out on surround sound for music but not tv

When I set up my two Play One SLs as surrounds with my Beam the sound cuts in and out when playing music from any source however works fine when watching the tv. Sonos Support suggests that this is a network issue and I should put my router into Bridge mode as I use a Google Wifi mesh network.Has anyone else had a similar issue and managed to resolve it? Many thanks,Phil  

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Simon B
3 years ago
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Steve888Contributor I
asked in Controllers and Music services
iTunes ripped CD's

Hi!The majority of my ripped cd’s in my itunes library are grayed out in my Apple Music library inside the Sonos app and therefore can’t be played on the new Sonos speaker I just purchased.  However, everything I ever purchased on itunes can be played.  Can you help?Thanks in advance.  Steve

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Annazel S
3 years ago
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fozzy16Contributor I
asked in Home theater
Sonos Arc won't play Sonos Radio

I have had a Sonos Play 1 for some time and have had no problems playing Sonos Radio.  I have just bought a Sonos Arc which is connected to my home system. I can still play Sonos radio on my Play 1 but when I try to play Sonos Radio on my Arc I get the following messages: “Unable to play the radio station” or “Unable to play “Name of Station” - the associated account was not found in your Sonos system”.  I can play radio on the Arc via other streaming services like Tunein but Sonos Radio will not work.  Please advise how to resolve. 

2945
L
3 years ago
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Ken.OathContributor I
asked in Home theater
Sonos Arc sound cutting in and out.

I have a Sonos Arc paired with a gen 3 sub and almost since the day I bought (2 months ago) it the sound randomly cuts in and out. Sound on for 1 sec, off for 2. The only way I've found to resolve this is powering off the Arc and back on. There's no common them I can pinpoint as to why or when this happens. It's connect via e-arc to a 2020 Samsung Q90t. I've run the diagnostics report 1811475585. Please help me fix this once and for all. 

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Simon B
3 years ago
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Stephen25Contributor I
asked in Home theater
Cannot connect to Sonos Beam from Spotify

Hi, Just bought a Sonos Beam 2 weeks ago and I still don't manage to connect from the Spotify app. I can see the Sonos Beam in Spotify listed as device available but when I click on it, it displays "Connecting..." and nothing happens. I called the Sonos support submitted the diagnostic report but they did not manage to find out the issue until now. Does anyone have an idea what could be the problem? I am just thinking to return it and ask for a refund. It just sounds like a big joke to me for the price we pay to have a so painfull experience of hours and hours just to connect from a phone whereas it takes just some seconds to connect in bluetooth with the cheapest speaker. Stephen

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Rowena B.
3 years ago
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marcbmContributor I
asked in Controllers and Music services
Sonos only appearing on Spotify Connect in one account, not in another when not in the same network

I have my Sonos linked to 2 Spotify accounts and I can access Sonos from both accounts using Spotify app when I'm connected to the network same network, but when I'm not connected to it I can only see the Sonos from one of the accounts.Of course, both accounts are "authorized", and I have reautorized them with no luck on it. Do you know how can I make it work? Thanks, --Marc

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J
3 years ago
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DCinQCContributor I
asked in Components and Architectural
Playback Delay on Nearest Speaker

I have a reproducible issue that applies to multiple Sonos speakers, looking for some help on how to resolve.Currently I have Sonos One’s and a few Subs in several (8) rooms and a couple of Sonos Fives.When starting to play music in the Sonos app across all speakers at once, the speaker that I am physically closest to always has a delay of about 5-10 seconds. Other speakers in my house start playing instantly.I can reproduce this in any room with any of the speakers and from any device (iPhone, iPad and Mac).Anyone else seeing this or have a solution? 

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Annazel S
3 years ago
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ChristophfeContributor I
asked in Controllers and Music services
Apple Music stuttering on Sonos Playbar 5.1 Setup

I am experiencing some issues with my Playbar 5.1 Setup (Playbar, Sub, 2x Play:1) on Apple Music streaming. I get stuttering on manually starting to play songs. The issue is not present if I a full playlist is running from one to the next song. Only if I manually start a new song the first seconds are stuttering and it looks like the sounds is jumping between the speakers in the room.   As I experienced the issue with the existing Sonos Boost Setup and I thought it is maybe due to the STP issue with the Unifi system I switched my setup away from SonosNet Boost Setup to a Wifi Setup on Unifi System. I have very good Wifi coverage in this room and the problem only exists on Apple Music on the described constellation above. No issue with other streaming service or with Live TV. Also in other rooms (Play:1, Play:1 Stereo or Play:3 Stereo) no issues at all.   2 Diagnostic Logs here: 790420427 Apple Music 381325991 Amazon Music   Please help me to resolve the issue - thank you, BR Chris  

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J
3 years ago
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afcchrisContributor I
asked in Components and Architectural
Suddenly lost connection with LG CX TV

excuse the typo in the subject...can’t seem to edit it...but you know what I meant to write! I’ve had a Sonos Beam for ages working happily on 2 Samsung TVs. I’ve recently got a new LG CX. Sound was fine for one week (connected through ARC) but yesterday morning I got up and the sound is no longer working from the tv. Sound when played through the S2 app is fine so it’s purely a tv connection issue. Tried new HDMI cable, tried unplugging and plugging in again. Factory reset as well but no change. Every time I try and connect to the tv through the app it fails saying the ARC isn’t available.  on the tv this sort of symbol comes up when I switch to HDMI ARC.   hope someone can help..

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Simon B
3 years ago
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Dp1981Contributor I
posted in Controllers and Music services
Radio Stations not working properly

We can’t seem to hear any radio stations via the Sonos app. We used to listen to the various European radio stations - but now there’s nothing. Any advice?

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UKMedia
3 years ago
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VectuneContributor I
posted in Controllers and Music services
Sonos Radio "...compte service associé introuvable..."

Depuis ce matin (10/11/2020), impossible de lire les stations Sonos radio.Le message suivant s’affiche: “Impossible de lire “nom de la radio” le compte service associé est introuvable dans votre système Sonos”.Pour résoudre le problème, j’ai supprimé le service avant de le souscrire de nouveau, mais cela n’a pas réglé le problème. Je précise que les radio TuneIn fonctionnent normalement.Mon système est sur l’app. Android 12.1.2 avec 1 Boost, 2 Play1 et 1 PlayBar. Je précise que l’utilisation de l’application Windows affiche le même message d’erreur.Apparemment je ne suis pas le seul qui a ce problème.L’équipe SONOS peut elle investiguer ? Merci d’avance.*****Since this morning (10/11/2020), impossible to read Sonos radio stations.The following message will appear: "Cannot read "radio name" - the associated service account cannot be found in your Sonos system.To solve the problem, I deleted the service before I re-subscribed, but that did not solve the problem. Please note that the Tune

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J
3 years ago
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staypuffstedmanContributor I
asked in Home theater
Can I connect a peloton bike to a Playbar

I have a Sonos Playbar approx 3 years old, is it possible to connect this to a peleton bike?

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L
3 years ago
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Bong TyTrending Lyricist I
asked in Controllers and Music services
How to play an app (radio station) I have downloaded from Google Play Store

There is this radio station i love listening back home that you can download the app from Google Play Store or play directly to your desktop. The name of the station is: https://www.crossoverradioonline.com/How can i stream it to my Sonos System? Please help. Im home sick… :-( TIA

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Airgetlam
3 years ago
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Running BearContributor I
asked in Controllers and Music services
Music Library - Enter share info

I have a Synology Nas and when I click into Music Library setup I enter the path of my music in Music Library Setup followed by my log on and password the Next button remains greyed out. I have checked and my Sonos ap and devices are all up to date. This is the link I am using and where my music is http://quickconnect.to/my Nasquickinfoname/music

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C
3 years ago
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john72Contributor I
asked in Components and Architectural
Please can you tell me how to erase a Sonos system (remove speakers from my account) please. Thank you

Please can you tell me how to erase a sonos system (remove speakers from my account) please. Thank you. In fact I have many problems and I wanna start it again to be sure everything will be fine Thank you  

6552
J
3 years ago
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