Hi, I have daily issues with my sonos speakers (2 x Play 1) connecting to online services, i.e. Deezer, Spotify etc. Every day the app comes up with 1002 error loading tracks... Happens on 3 phones we have that control the speakers. Our internet is fine, and speakers connect fine to the internet. Sometimes it takes hours to get them to work, and sometimes we give up, we turn everything off and on again (speakers, internet, phones with app etc.) and nothing seems to improve it. I try to submit support diagnostics and tries. The wheel spins for about 30 seconds then comes up with ".....could not be sent....". I have updated to the new S2 controller and is says Sonos found on this network - update your system, I select update and put in user/pass, circle spins for about 10 seconds then goes back to the same screen and doesn't update at all. I have reset the app etc. etc., nothing changes. Really starting to get annoyed with them as they basically cannot be used at all. This is also not a track limit issue (65000??) as when just trying to play an album or one song the error comes up.
Error 1002 seems to be very common when reading up on forums, but nothing in the pages seem to help me.
Thanks