Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,695 Topics
  • 53,199 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 96
  • 345
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 109
  • 835
7695 Topics
S
Shasta36Contributor I
asked in Controllers and Music services
Lost Sirius connection - unable to browse music.

Just purchased Sonos system and within 4 days lost the ability to play Sirius XM - WHY? yes already uninstalled from Sonos and reinstalled still nothing.

3
Annazel S
4 years ago
R
rib71Contributor I
asked in Controllers and Music services
has anyone connected to twitch?

I’m new to Sonos and wondering if anyone has connected to Twitch?

3
Simon B
4 years ago
C
chrisOVEnthusiast I
posted in Controllers and Music services
Amazon Music Library Not Syncing

I have signed out and in again, deleted the account and reauthorized it - nothing seems to work it is stuck reflecting an old Amazon Music library, with albums showing as unplayable.  Please can you have a look at this for me from the back end?  Thanks 

3
Annazel S
3 years ago
R
Rodg98133Contributor I
asked in Controllers and Music services
spotify keeps pausing - play 1

So my issue that i have tried to resolve but i am getting to the point of just scrapping this play 1.   When playing from spotify its comes up saying the account is being used elsewhere and pauses the music, we know for a fact that it is not being played elsewhere and this only happens when the play 1 is being used.   My setup is 2x beams 2x ikea lamps 2x ikea bookshelf Playbar Sub Play 1   I can play music on any device except for the play 1, i can group any together without issue however if i play on the play 1 or add the play 1 to a group playing with any other speaker then the nusic starts pausing, its driving me mad   My playbar is connected to my router so i am opperating on sonosnet and the play 1 does this no matter where it is located which leads me to belive its not signal related.   Any advice on what to try? Can i hard reset the play 1 and hope its just a glitch?

3
Kyle A
4 years ago
C
cap3344Avid Contributor III
asked in Controllers and Music services
Yet ANOTHER cannot add music folder

Have circumventing a problem with SONOS app (for years) trying to get to my iTunes Media Music Library on my media server.  Never was able to get it to connect and eventually just gave access to a local backup on that I was maintaining on line.   That is no longer feasible, can’t keep the backup online any more.So I was trying to get the SONOS App to access the remote file share directly.  Looked at prior fourm errors and saw that SMB V1 need to be enabled (not my favorite) and did that on the client (Plex01) and the Target (NAS-pc).  Both are Windows 10 Home machines, and up to date.I can clearly access the Server’s files and play the media from the mapped drive (Z:) on  plex01Yet when I try to add the Z: mapped folder to SONOS app on the Plex01 machine, I get the below error. never saw am issue with a folder on mapped drive on the host PC… there are no options to share a mapped folder. All accounts on this machine have FULL CONTROL to the mapped drive.The Media Server (NAS-pc) is run

3
C
3 years ago
L
LiedholmContributor I
asked in Controllers and Music services
spotify anslutning.

Så irriterande Sonos “förlorar anslutning till Spotify” vad kan man göra?

3
Simon B
4 years ago
D
derekbrownContributor II
asked in Controllers and Music services
Sonos breaking up with Amazon Music

I’ve recently switched from Spotify to Amazon Music and my Sonos speakers keep cutting in and out when trying to play Amazon Music. I don’t have any problem when I’m playing just on my phone. I never had this problem with Spotify and don’t have it with the TuneIn radio stations.

3
Airgetlam
4 years ago
O
OtherapieContributor II
asked in Controllers and Music services
Library : local directory not indexed

There are 2 entries in “Music Library Settings” /Users/me/myDirWithMP3s/ : a directory on my mac //XAirport/myDisk/myDirWithM3Us/ : a USB disk on a router. The second works perfectly. For a few months now (update to OSX Catalina ??), the first, i.e. the files on my laptop, became invisible in the Sonos App. I tried to remove and re-add the entry in the library settings of course, without success. I do not get any error message (“not available”) when I force the indexing of music, it just appears to be skipped. NB: Not sure if it’s an issue, but when I go to “folders” in my music library, the second appears with the same syntax as above, but the first is referred to as //myComputer/myDirWithMP3s

3
R
3 years ago
D
djbullard87Contributor II
asked in Controllers and Music services
Apple Music won't let me fast forward in the Sonos App

Anybody have this issue? New to Sonos and found this a bit strange. I assume it’s normal?Does it on every Apple Music song. 

3
Simon B
3 years ago
S
Steverino541Contributor I
asked in Controllers and Music services
Problem with Spotify on Sonos?

I have two separate Sonos systems in two separate houses. Everything has been working fine with Spotify but as of last week the service has deteriorated. When I select songs or playlists on Spotify via Sonos it jumps a random number of songs before being able to play one and then it tries to play 3 or 4 other songs but ends up jumping forward again and most of the time it just stops playing and says that it could not find the object on Spotify.  My Spotify account works fine by itself but not well through Sonos. I have different internet service providers in the two houses so it has nothing to do with that either. Other services like TuneIn radio works fine so this is only with regards to Spotify.

3
Sebastien D.
4 years ago
D
DaveUContributor I
posted in Controllers and Music services
My Sonos Playlists

Hi there, I have a Sonos Play 1 version 11.1 and it’s been fine for a long time until today I notice that playlists on the My Sonos are intermittently appearing and disappearing. I usually see Recently Played, Albums, Playlists and Stations but sometimes when I start up the app the Playlists section is missing.    I’ve deleted and reinstalled the app and rebooted the speaker but this doesn’t fix the problem. I’m running the app on iPad and IPhone and both devices are affected. Has anyone else experienced this problem? Thanks, Dave        

3
controlav
3 years ago
G
gozzlemopContributor I
asked in Controllers and Music services
Last.fm delay in scrobbles

Hi! I was wondering if it is a known issue that last.fm scrobbles through the Sonos app (I am on iOS) are very delayed. They work just fine through the Spotify application itself (Spotify and last.fm integrate via their website). I noticed some people reporting this at the lastfm subreddit. I have tried disconnecting my Spotify account through the application and reinstalling the Sonos app, and of course having to re-add my Spotify account. If I connect my last.fm account in the Sonos app, then I will eventually get double scrobbles (the ones through the Sonos app via last.fm account scrobble immediately). Could there be a communication problem between the Sonos app and Spotify? I just observed scrobbles from my playing last night, they took around 12 hours, and my ones from a couple of hours got added too, so, seems they only get sent in batches, and delayed anywhere from 2-12 hours! I would greatly appreciate the help! Here’s a good thread from the subreddit, with no definite answer:

3
Z
3 years ago
pompeyexile
pompeyexileContributor III
asked in Controllers and Music services
iTunes Album artwork not transferring to Sonos

I haveover a period of months been burning my 1700 plus CD’s onto my iTunes for my Sonos. Whe I do, the album artwork automatically appears on my iTunes (usually). However, when I then update my Sonos library whilst the music is picked up, the album artwork is not. I then have to go onto Google or Amazon and copy the album artwork , re-name it ‘Folder’ add it to album info in my iTunes and it then appears on my Sonos.I thought when an Album cover appears on iTunes when a CD is burned onto it and it provides the Album artwork it is embeded. Is this not the case? If not how do I know if an album artwork is embeded or not. Is there a setting I can adjust to make sure it is?Seems daft that I have to copy the same album cover and paste it into iTunes along with the  same album cover and re-name it so it will appear on my Sonos. As you can imagine with over 1700 CD’s it is a right pain.

3
pompeyexile
3 years ago
C
ChrisFitContributor I
asked in Controllers and Music services
Importing Apple Music (aka iTunes) Playlists.

I am running MacOS Catalina 10.15.6 and SONOS S2 Controller. I am able to import my Apple Music/iTunes library, but the playlists are not importing into the S2 Controller. My understanding is that the new Music app no longer supports XML, which S2 relies on.Is there a way to import Apple Music (iTunes) playlists? Thank you!

3
Annazel S
4 years ago
F
fireman1000Contributor I
asked in Controllers and Music services
I Can't Add My Apple Music Account to my New Sonos Five.

I’ve added several other services such as pandora, iheartradio, amazon music but I cannot add my apple music account.  Any suggestions???  I have an iphone 10XS Max.

3
Simon B
3 years ago
J
jonblauchContributor I
asked in Controllers and Music services
Music Library update does not update all tracks in the library.

After removing and re-adding my Music Library, a large percentage of my music missing. From another post, it said I should Update Music library and submit a diagnostic.    Your confirmation number is: 1873896154.

3
Simon B
3 years ago
C
csbryan83Contributor I
asked in Controllers and Music services
Why can't I authorize Pandora on my account anymore?

I have been using my Pandora account with Sonos for over 2 years. This past week, Sonos told me I needed to reauthorize my Pandora account.  I tried and when I hit “reauthorize,” it did nothing.  I have deleted Pandora from Sonos, I have deleted and re-downloaded my Pandora app from my device- the app is working fine btw, I have deleted and re-downloaded my Sonos app from my device- so yes, it’s up to date, I have signed out of Sonos and back in, I have checked to make sure I have my country registered correctly, I have done all updates to my device and and turned it back off and on… It still will not let me authorize my Pandora account.  The authorize button literally does nothing when I hit it.  Spotify still works, but I don't have their premium service to avoid commercials, and I was able to add my Apple Music account without issue- the stations don't work well for my business with Apple Music though.  Why is Pandora the only thing not working? What am I missing here?

3
Airgetlam
4 years ago
2
2TinEarsContributor II
asked in Controllers and Music services
Can't search Amazon Music

It used to work fine and I’m not sure when I lost my search capability. Same result on Mac and iPad: when I search for artists, songs, etc, I get a pop-up saying nothing was found.

3
Annazel S
4 years ago
J
johanbaathContributor I
asked in Controllers and Music services
Spotify Connect not working with Amp (gen 1)

I have the Sonos Amp (not the black one, the older one) and Spotify Connect does not show the speaker when connected via WiFi. If the Amp is wired to the network it shows up.   How do I fix this? I want to use WiFi.

3
J
4 years ago
B
BAKERSEContributor I
asked in Controllers and Music services
virgin Radio issues

I went through the performance of using tunein to play Virgin Radio “Uk”, then started having the issue of having to play another station first, before it would then accept the virgin radio uk service. The same phaph is still required, however now it defaults to Virgin Radio groove, even if asking for Virgin Radio UK. Anybody else experiencing this and found any resolutions?

3
A
4 years ago
D
DujeContributor I
asked in Controllers and Music services
Apple Music.

Hi, I am having a trouble adding Apple Music service to Sonos. There is non to add. Croatia was recently added to the list of countries that have Apple Music subscriptions, so it should be there in the Sonos app to add. Please show me the instructions how to add this service. Or is it still not implemented for my country? Thank you.  

3
Airgetlam
4 years ago
L
Lulu4Contributor I
asked in Controllers and Music services
Spotify skips to next song or stops playing, other sources work just fine meanwhile

Spotify skips to next song or stops playing, other sources work just fine meanwhile  This has just started after years of using Spotify , is it Spotify not working with my legacy products which i have not traded up as yet ?

3
C
3 years ago
G
galestorm3Contributor I
asked in Controllers and Music services
Playing MP3 on Sonos One

It seems like One only supports certain services.  I have MP3 recordings of accompaniment I want to sing with.  How do I do that with Sonos One?

3
Airgetlam
4 years ago
DIGITAL LOVE
DIGITAL LOVEContributor I
posted in Controllers and Music services
How to remove delete existing mail and password to set new one.?

How to delete exissting account ( mail adres and password ) to set up new one. I buy use product and like to delete this things.Any one know how to do this ? M.

3
Mark P
4 years ago
P
poprockTrending Lyricist I
asked in Controllers and Music services
Can’t add Music Library (Apple Music/iTunes, Catalina, external HD) - help?

I have an Arc set up and running, but can’t get my Music Library working. I run Apple’s Music app (the one that replaced iTunes) v1.0.6.10 on a Mac Mini running Catalina. I have a local music collection of approx 18,000 songs stored on an external HD. I go to the Sonos App on my Mac Mini.I go to Music Library settings.I add the folder. Path shows as /Volumes/4TB drive/Music Music Library appears in my list of sources, but contains no music. What am I doing wrong?

3
P
4 years ago
Terms & ConditionsCookie settings