Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 6,556 Topics
  • 47,587 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

M
Mcs42Contributor I
posted in Controllers and Music services

Trueplay disappeared from ipad air 5

Successfully ran Trueplay on my ipad several months ago.Recently rearranged sonos HT speakers and want to rerun Trueplay.The tool seems to have disappeared from my ipad — I assume from an update.Why? How can I reactivate it?Thx.

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bockersjv
8 months ago
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BrucoutinhoContributor I
asked in Controllers and Music services

system connection

I have 4 devices all connected to the same WiFi, but when I open the Sonos app, I got only one of them, or the other 3, I can have the 4 connected together. it looks like they built 2 separated networks and can’t blend

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N
7 months ago
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BadDadContributor I
asked in Controllers and Music services

Spotify Not Available in Sonos S2 App

Spotify does not appear as an option in the list of music services in my Sonos S2 App in iOS.New Arc Soundbar, downloaded the Sonos S2 App, followed the instructions to add a new music service, but among the many services listed, Spotify is not showing. (?)I have Spotify premium and can airplay music to the Arc, but why is Spotify not listed as an option in the S2 App?

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6 months ago
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Carlos_GingerContributor I
asked in Controllers and Music services

streaming across rooms doesnt work

 have a Play 1 in my bathroom, a playbar + amp in my living room, and a pair of One’s in my kitchen.  If I start music via Alexa on the one’s in my kitchen and then go to the app to play that music on the other speakers the song will start over from the beginning and there’s no sound on the playbar. If I go through the app to start music and pair the rooms it works fine. I’ve also noticed recently if they are all grouped and playing and I ask Alexa to adjust the volume it only changes the volume in the kitchen. This all started a few months ago and I’ve struck out with Sonos support. Thought someone on here might have some useful advice. Sonos app is 15.10 Sonos OS S2.

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N
7 months ago
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KkstContributor I
posted in Controllers and Music services

spotify

I can’t tell when I’m searching for artist if I’m searching in Spotify or something else. Many of my searches come up with nothing

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controlav
7 months ago
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Steve01Contributor I
asked in Controllers and Music services

Solving connection issues with my music libary

Only about 50% of the time can I rely on Sonos to play items from my music library when I want it. Most often when it doesn’t work it’s because a software update has been posted, and that completely freezes the system until I apply the update.  Usually I lose my queue at that point, and often in addition I find music won’t play because my “server cannot be found” or because the controller can’t find the speakers, or both. This occurs constantly and it’s a HUGE inconvenience. Have a small system w/ 3 older speakers (A Play One and 2 Sonos Ones. One of the Ones had Alexa; but I have killed her.). I keep my personal music library on my desktop hard drive. My router is an Xfinity XB 7-T.A few days ago it was playing nicely but I paused play. When I went back to it, it would not play because it needed an update. After the update, it said it couldn’t find the server. The various contradictory “solutions” I find online to that issue don’t always immediately produce a fix. Two days haven’t sol

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6 months ago
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AlfvdHContributor I
asked in Controllers and Music services

Adding music files to Music Library

 I cannot add my music files to my Music Library. The files are on an external T7 4TB APFS- formatted SSD-disk, and I am running the Sonos S1 Controller App. My Mac OS system is Ventura 13.3. What can be wrong?

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A
6 months ago
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bilgolajonContributor I
asked in Controllers and Music services

sonos Radio HD in Australia

Another 12 months has passed and still no sign of access to Radio HD in Australia!@Sonos, when are you going to make this available downunder?

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Stanley_4
7 months ago
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HopsngrainsContributor II
asked in Controllers and Music services

How to add Hard Drive so can play all on Sonos

I have an external hard drive with new/old music. I have amps, speakers, etc. in house and use Sonos. I want to add and organize the music from my hard drive to all of my streamed music collection. I’ve been told I need software like Elmedia Player to play the music which has created stress and dead ends.Why do I need Elmedia when Sonos runs all of my music now? Do I need a laptop,( or just Sonos) when I don’t intend to use it when I play music? Do I need to copy the music to Apple Music so can then add to Sonos? Seems redundant. I’d like to keep the music on the hard drive, plugging it in to my router, or____??? So I can just leave it there.Essentially, want to use an app to organize (into playlists) and play (all of my) music on my home stereo, and of course have access to this same music on my iPhone.  

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106rallye
7 months ago
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Stevebruce1Contributor I
asked in Controllers and Music services

Gen 1 Play 5

Recently moved, brought my Gen 1 play 5's but forgot my connect. What else will run the 5's? Gen 1 Beam ? Don't want to buy another connect as I have 2 and the Amp on the other side of the country. I use tidal for music.ThanksSteve

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7 months ago
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RickyLakesContributor I
posted in Controllers and Music services

Global Player

I am a new owner of a Sonos one SL and just setting it up and getting used to it.  Amongst other things, I have loaded Global Player.  Via the Sonos app there are many “items” but one of the podcasts that I sometimes listen to, “The Rest is Politics”, is not listed, whereas it is there if I look on the Global Player app directly.  I notice (on the Global Player app) there are a number of other podcasts that begin “The Rest is ….” Eg Football, Entertainment, History. None of them seem to be available through the Sonos app.Can anyone shed any light on this please?  Am I looking in the wrong place perhaps?Much appreciated 

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D
6 months ago
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Neil_52Contributor I
asked in Controllers and Music services

Can I connect my system (Play 1s and Play 3s) to play BBC Sounds radio

Can I connect my system  (Play 1s and Play 3s) to play BBC Sounds radio

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Corry P
6 months ago
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M BProminent Collaborator I
asked in Controllers and Music services

Pandora Playback - begins song, restarts song then skips song

Curious if the users or veterans of the forum have run into this issue, heard of it at all or have any suggestions to offer. This has been an ongoing issue for 8+ months. System has been deployed for about 5 years.   I will explain as it occurred today as I’m not sure any of the steps play a role.  I was listening to Pandora, paused playback to step away which I did for 10-15 minutes. Upon return I continued playback and the song I was listening to continued until the end. The next song plays for about 5 seconds then stops then restarts from the beginning and plays for another five seconds then the track is skipped.  This is a relatively minor issue but when a track your looking forward to gets skipped its annoying, I guess you could say today I wasnt having it and thought I should seek additional information.This is not a case of songs playing halfway or three quarters as I dont experience this issue and have zero other issues with sonos, overall I consider my system setup very stable

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Airgetlam
7 months ago
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Tom JContributor I
posted in Controllers and Music services

Incomplete display of the Amazon Music - My Library Subdirectory

Return of a similar issue reported and address back in the summer (2023). When searching the “My Music” subdirectory in the Amazon Music Service menu, the display of the artists and albums in the My Music library subdirectory is incomplete. The good news is that the music is there & can be accessed by searching. The problem appears to be solely that you can not look up all of the artists and albums in the subdirectory if you trying to make a selection of music to listen to.I called this into Sonos support 7-10 days ago. No change as of today (12/5). I appreciate that Sonos may need to engage with Amazon to resolve. Are other users experiencing this again? Please post if you are so we can help move the issue forward to resolution. Thanks all.

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Jamie A
7 months ago
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NonolandContributor I
posted in Controllers and Music services

update 15.6 no volume control

Hi,Since 15.6 iOS app release, this is not possible ti use the hardware volume buttons to control the volume of the music.Just a post to tell that I’m very disappointed about this situation.Since July, the 25th, how is it possible not to have a solution to this issue ?It’s a pain in the ass to change the volume with the slider. I'm almost at the point of not using my Sonos anymore… Hurry up ! Find a solution !

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G
7 months ago
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ScruffyContributor I
asked in Controllers and Music services

Uk: Planet Radio think I'm not in the UK?

Planet Radio this morning & still now thinks I’m outside of the UK & won’t allow me to play any stations.I’m not using a VPNThe App Planet Radio isn’t in the list of App’s for me to re download it. Any suggestions please?

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S
7 months ago
skullc
skullcProdigy III
posted in Controllers and Music services

product suggestion SVC

I request that you add Qobuz as a supported service please many thanks in advance 😊

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ratty
6 months ago
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PJO66Contributor I
asked in Controllers and Music services

Connection issue to NAS

I cannot connect my S1 system to my new Synology NAS (Had zero issues with my old ReadyNAS). I know there’s been many posts re this, and I’ve done what they say (SMBv1 & NTLMv1 settings on NAS). This allowed me to add the music folder on my NAS to my music library, but I can’t see any music on the sonos!I also tried using an IP address to connect music folder and goi a warning “the computer (IP---) refused to let sonos connect. Anyone able to assist?

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Stanley_4
7 months ago
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FlaSteelersFanContributor I
asked in Controllers and Music services

My Sonos system will not maintain access to my Music Library on the same Mac computer.

I have repeatedly changed the sharing settings, firewall settings, etc and get it to work, but it fails the next time I try to use it and gives me the ACCESS IS DENIED error. Ive reset everything, twice. I have a Boost wired directly to the router. Any ideas/help is appreciated.

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Airgetlam
8 months ago
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cmelegosContributor I
asked in Controllers and Music services

Youtube music not working

I have added YTube music as a music service but nothing happens. It says only no playlists available and I cannot search any song or anything else. I am also experiencing the problem with Spotify (stops when an advertisement starts). I have deleted and reauthorized the account several times. Is it possible to play YT music from my mobile and then connect to sonos?

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Airgetlam
7 months ago
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Donkey2303Contributor I
posted in Controllers and Music services

Sonos and Musicbee Playlists

Hi AllI have a Sonos Play 1 and use Musicbee as my music manager program. Certain tracks will not play directly from the Music Library or when in a Playlist and I think it has something to do with the format . The music tracks all came from iTunes if that makes any difference. Any help welcome. 

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Airgetlam
8 months ago
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zmmtContributor I
asked in Controllers and Music services

Spotify Playlists Not Appearing 12/2023

Not all of my Spotify playlists are appearing in Sonos. Saw older inquiries and suggestions, such as deleting Spotify from my Sonos and reinstalling. This hasn’t helped.  please help 🎶

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controlav
4 months ago
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dhanselContributor I
posted in Controllers and Music services

Horrendous search performance

I’m visiting my mom in Nashville for the holidays. I put in a sonos sound bar for her years ago. It’s wired to her router/modem. Trying to play some music, and sonos music search is terribly slow. Checked that she has latest version of the app for iPhone. Everything is up to date. Force restart. nothing improves what I would consider abysmal music search performance. Wifi clocks in at 475Mb/s down. 20 up, it’s not that.   Anyone else seen this? Spotify app returns results instantly by comparison.   

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D
8 months ago
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hoboContributor I
asked in Controllers and Music services

Hijacked iHeart radio station stream

I listen to the show over iHeart 6 days a week, and beginning with the first commercial break, Sonos seems to be hijacking the stream to play it’s own commercials over the iHeart stream.  I can listen to the same stream on my phone and hear the actual iHeart stream, while the Sonos controller is running the same obnoxious commercial set every time.  Worse, the Sonos commercials play longer than the iHeart set, so when I finally stop & restart the stream on Sonos, I’ve missed portions of the show.  So I have gotten in the most annoying routine of constantly stopping and restarting.  Most often, a new song will play, which is better than the same horrible commercial for the thousandth time, but that song or the next also end up playing over the actual show stream.  Playing from phone and AirPlaying to Sonos works through the first commercial break, but at the second, Sonos hijacks it again.  I could regretfully live with the hijacked commercials IF they would stop in line with the ac

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Airgetlam
7 months ago
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AndyMoore7671Contributor I
asked in Controllers and Music services

Playing live radio....... Especially BBC News Live Radio 5 & Radio 4

Playing live radio....... Especially BBC News Live Radio 5 & Radio 4Can play smooth radio but live BBC  WHY?????????????????

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J
7 months ago
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