Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,710 Topics
  • 53,263 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 96
  • 345
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 109
  • 835
7710 Topics
G
GilbrotherContributor I
asked in Controllers and Music services
After this last awesome/outstanding/marvelous upgrade, the audio stops after some minutes (either music or TV)

Are you currently doing anything to resolve the mess caused by this last app upgrade? At least rollback the upgrade?I can’t use the system anymore since it just suddenly stops playing the audio after some minutes, it can be either using Amazon Music or Samsung TV via ARC, it does not matter . It keeps “disconnecting”. I hope that Patrick Spence is now enjoying his weekend and very soon he will deserve his annual bonus payout for making customers very happy. 

2
Airgetlam
3 months ago
M
markdaggerContributor I
asked in Controllers and Music services
New Sonos App Speed issues Android

Hi Folks,Long time Sonos advocate here and, have to say, generally over the years I have found performance of the old S2 App to be flawless.  However, I installed the recent App update on Android about 3 weeks ago and since then, the performance has dipped.  Adding songs to playlists or, even making volume changes appear to take about 15-20 seconds to be actioned by the speakers.  I’ve uninstalled the App, reset my router and made changes to the 2.4 Ghz networks that Sonos recommend - all to no avail.  I am running 3 separate Room setups (but have done so for years) and in each case, performance is the same.  Last evening (as an example) I was adding music via the Sonos app from Spotify to my 2 x Play 3 Stereo pair and had to wait at least 20 seconds for the tracks to start playing.  In the end, I resorted to using the Spotify app directly and pushing the music to my Sonos speakers which seemed to be much better (but not perfect).I have a TP-LINK AX6000 router with Truespeed Internet (

1
L
3 months ago
P
Paul RobinsonContributor I
posted in Controllers and Music services
the alarm systems

Is the alarm system coming back 

1
G
4 months ago
C
castallaLocal Superstar
posted in Controllers and Music services
EQUALIZER frustration solved

Hate the new improved app?  Where the fygk is the EQ? TRY Easy EQ for Sonos (Google Playstore) 

0
C
4 months ago
nielsoost
nielsoostContributor I
asked in Controllers and Music services
Volume control missing from rooms in new app?

Hi,It worked at first in het new app, but now the circle to control the playbar is gone? The only way to control volume is with apple tv remote. I tried turning it off and on twice already. Any suggestions?Niels 

23
L
1 month ago
Bod63
Bod63Contributor I
asked in Controllers and Music services
New app V80 and pinning music library to home screen

I have noticed that if I pin my Amazon Music Unlimited albums library it doesn’t show up on the Home Screen as it does in Apple Music.i have also noticed that if you tag any libraries in Apple Music only the first 100 items appear in the list accessed from the Home Screen whereas I have over 200 albums for instance in my library.Has anyone else noticed the above on their system and has any body for any ideas on how to fix these gremlins?

0
Bod63
4 months ago
R
Ria7Contributor I
asked in Controllers and Music services
App update issues

Like many others, there are so many issues since the new app update. Along with lack of alarm control, I’m having major issues finding Move 2 on the app, before even when powered off you could see it as part of your system and could ‘wake it up’ - no more! It no longer appears and when switched on manually, trying to select any music service it constantly shows an error message to say it failed and try again. The only way for it to work is to group it with another speaker, select the music service and try about 10 times to ungroup as I want only the Move 2 to play. Also, playback stops constantly after about 5 minutes when playing from Spotify.So many more issues but this is the latest annoying one! 

0
R
4 months ago
A
annie bel yazidContributor I
asked in Controllers and Music services
nouvelle application

Le cauchemar continue ! Lorsque je veux lancer l'application depuis mon téléphone Android (Oppo) je dois systématiquement débrancher le routeur pour que la mise à jour soit faite. Si je lance l'application depuis la tablette cela met beaucoup de temps pour avoir la page d'accueil avec favoris et autres options. Avant le 7 Mai tout était opérationnel en 2 clics, téléphone et tablette. Pouvons nous espérer revenir à une utilisation simple, rapide et complète du système comme c'était le cas avec la version précédente ? Est-ce que quelqu'un de Sonos peut répondre à cette question ??Utilisatrice désespérée

3
C
1 month ago
S
Sir_xyzContributor I
asked in Controllers and Music services
sonos new app: only the system account can manage alarms

HelloThe new Sonos app got installed. I, as the system owner, have the manage button to manage the system and also the alarms. My family members were able to manage their own alarms before, now they get a notification they need a system account. I understood only one system account can be created. How can I make it possible for my other family members to set and manage their alarms? As I’m not going to be the alarm manager for the family. Please get this problem solved asap! 

3
W
4 months ago
C
clarkyjohnContributor I
asked in Controllers and Music services
sonos roam

Fully connected last week , now showing as a live speaker , when I try to connect, error message shows unable to connect try later ?

0
C
4 months ago
C
CorentsContributor I
asked in Controllers and Music services
How can I revert back to previous Sonos app?

How can I revert back to previous Sonos app?New app makes my Sonos system really less useful…

12
AlexPermit
4 months ago
J
JdhfogContributor I
posted in Controllers and Music services
Quick access to the Alarms in new app

At last the alarm control is back … but it’s a bit hidden … how about - for those of us that have to change/access the alarm times regularly - being able to add quick access to the alarm settings on the Sonos app Home Page - if don’t want it. Turn it off; if use it loads, drag it to the top of the page … just a UI idea … 

1
A
4 months ago
S
SkittlesContributor I
asked in Controllers and Music services
connection problem after upgraded app

I need help to connect my speakers to the app. The link provided does not take me to any help since the upgraded app. I see that many others have experienced problems too. 

0
S
4 months ago
J
Jimmyd1973Contributor I
asked in Controllers and Music services
unable to setup

I have purchased 2 Sonos speakers one and 1 Sonos mini sub to create a stereo system . After first setup I noticed that the true play function was not working so after some efforts i decided to delete the system, reset all speakers everything and make setup again from the beginning.Now I cannot pair / add any of the speakers as after the first steps and after adding the router pass it indicates that the Sonos has to update . Update begins and after a while I get an error message that update has failed and the speaker I not added . So now I cannot use any of my products at all . Please provide support . Thanks

0
J
4 months ago
C
Chris2024Contributor I
asked in Controllers and Music services
Mise à jour application Sonos/systeme introuvable

Système Sonos Connect introuvable sur réseau depuis la mise à jour de l’application Sonos malgré le redémarrage du boîtier Sonos Connect et de la Livebox. Moderator edit:Google Translate-Sonos Connect system not found on network since updating the Sonos application despite restarting the Sonos Connect box and Livebox. 

0
C
4 months ago
U
User897954Contributor I
asked in Controllers and Music services
New SONOS App, Failure to play/queue full CD in some, repeatable, circumstances.

I keep my music on a NAS, I have a strange problem using the new App.My apologies for the length of this post – it is an odd problem.:I go to Music Library.  I am offered Artists; Albums etc., down to Folders.My Folders, set up on the NAS are – Spoken Word/Books/Plays;  Classical;  Pop.So I want to play say “Blood On The Tracks, Bob Dylan” the whole albumIf I go in through Artists – Bob Dylan – Blood On The Tracks I get to the album and can Play All of it.  (I can also select individual tracks).It is the same if I go through Albums – Blood On The Tracks.  Again I have the option of playing either the whole album or individual tracks.  Again the queue is filled and editable.This is as it used to be.If however I go through Folders – Pop – Bob Dylan – Blood On The Tracks I am not able to play the whole album, I can only select and play one track.  I cannot add tracks to the queue, there is just the one track in the queue.Painful as I have always (up until the latest App) accessed my Libra

10
Schlumpf
3 months ago
B
BMS01Contributor I
asked in Controllers and Music services
grouping

Having issues grouping speakers since the upgrade.  Get a “unable to connect please try later” message.just wondering if this is part of new update and a bug as this is happening on an old playbar?   (But it is sometimes happening on a couple of moves too)

0
B
4 months ago
N
Nathan75Contributor I
asked in Controllers and Music services
Trueplay error with era 300 since app update

Hi All,The new app from release, through to version 80.00.08 hasn’t been able to run Trueplay completely.  If I disconnect my Era surround and run Trueplay against my Arc and Sub it works fine.  Add the era’s and it fails each time.Arc is wired, sub and era’s are wireless.  Everything worked fine before updating to the latest app.Error msg: Run Trueplay; rotate phone listen to noises; move to next stage, walking around the room; at the end of this stage the yellow circle spins, reaches the top and does nothing.  Only option is to cancel.Has anyone experienced something similar?To add: Phone is iOS 14 Pro max, running iOS 17.5.I reached out to Technical support team on 8th May who were brilliant at diagnosing the problem but did not have a resolution.  

1
N
4 months ago
N
NaekyrEnthusiast II
asked in Controllers and Music services
Balance not working with stereo audio on Arc

I've got my system up to date and using the newest iPhone app and I have an Arc soundbar.The problem I have is that the balance slider on the app doesn't do anything; when I'm listening to stereo audio it doesn't matter which way I move the slide it doesn't change the audio output at all i I need the balance to work because the left side of my Arc is very close to a wall and the right is far; even after Trueplay tuning, the audio sounds about 30% to 40% louder on the left than right and I can't fix it because the balance feature in the app doesn't work please help 

2
B
3 months ago
R
robokittyEnthusiast II
asked in Controllers and Music services
Is the queue really empty when the new app says it it?

I just played an old playlist. On my computer, where I am still using the old app, I see that it’s playing, and I can see that there are a lot of songs in the queue. But in the new app is says the queue is empty, even though it also says it’s playing a song. Is there a way to really see what is in the queue?

16
A
2 months ago
R
robokittyEnthusiast II
asked in Controllers and Music services
How do I add music to a particular speaker in the new app?

With the old app you selected the “room”, and then and music added would go there? With the new app I can pull up a overlay that says “Your System”. Then in there I can select different rooms and press “Apply”. But that doesn’t seem to stick all the time. 

0
R
4 months ago
R
robokittyEnthusiast II
asked in Controllers and Music services
How do I index my library with the new app?

After adding files to my NAS I update the Sonos library. Well, I used to, but I can’t find that in the new App. How do I do it?

4
D
4 months ago
R
robokittyEnthusiast II
asked in Controllers and Music services
Where is my music library in the new app?

Sometimes I run the app and I find my library under the sonos favorites. Sometimes it just isn’t there. Is there a place I can go to always find it?

13
S
4 months ago
A
AkremenContributor I
asked in Controllers and Music services
Playing songs randomly from music library in new app

In the old app I could set up Sonos to play through the songs in my library randomly. In the new Sonos app when I select a song only that song goes into the queue, whereas in the old app all the songs in the library went into the queue. Will this feature be available at some point? This capability is one reason I invested in a Sonos system

0
A
4 months ago
F
FleabagsContributor I
asked in Controllers and Music services
Logging in to the app

Hi,Everytime I try to log in to the app I get the message “Sign in as the system owner” The system owner must be logged in. Please log out and have the owner log in.!! First off it says a update is required.I am the system owner……Have tried logging in/out on the web site but still the same. Have deleted and reinstalled the app

3
Ken_Griffiths
2 months ago
Terms & ConditionsCookie settings