Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,437 Topics
  • 25,372 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9

4437 Topics

R
REDEYES00Contributor I
asked in Components and Architectural

Error: Unable to connect to selected item

All speakers are connected, but this morning none of the services are able to connect. Rebooted router and speakers and still getting error message.

1
Annazel S
3 years ago
M
MPL63Contributor I
asked in Components and Architectural

Playbar - audio works with TV but not appearing in Sonos app and can't add

Playbar & sub - audio works with TV, but playbar not appearing in Sonos app for music and can't add.  I have unplugged multiple times, and I have also rebooted router, modem, etc.  This has happened several times before, but usually unplugging it allows me to add it back on.  I removed the sub and I can add that to another room, but not the Playbar room since that doesn’t show up. Diagnostic information 558295547

1
Annazel S
3 years ago
M
MplunkContributor I
asked in Components and Architectural

Beam Audio going in and out Vizio

I know there’s plenty of threads and I’ve read them all, but none of my fixes have worked. Sound cutting in and out all of a sudden- have had the beam for 6 months and no issue until now. Diagnostic # 135279630. Looking for Sonos support to tell me what’s going on  i did recently have some issues with my internet- could it be WiFi related? 

1
Annazel S
3 years ago
T
T.E.Contributor I
asked in Components and Architectural

Chime Instead of Radio Station

I saw a post which said that the issue of the alarm chime playing instead of the chosen radio station was resolved. Well… not for me unfortunately. I ran a diagnostic 1091692798 Let me know if you need any other info. CiaoElio

1
Annazel S
3 years ago
J
juranjonesContributor I
asked in Components and Architectural

Sonos Boost drop out

Seriously getting over this product. Over 2 years of constant drop outs and skipped songs. I have purchased a boost, fixed the problem for a week and now the system was worse then before! Seriously how do I fix this or have I wasted over $1000 on useless products.

1
Airgetlam
3 years ago
R
russk21Contributor I
asked in Components and Architectural

Option to add Boost does not appear on IOS Sonos App

Sorry to bother everyone. Just got a Boost. Sonos says go to Settings/System and click on the “Add Bridge or Boost” but that option does not appear. Have a screen shot to prove it. I know I can’t use desktop app so used IOS. 

1
Airgetlam
3 years ago
M
miken96Contributor I
asked in Components and Architectural

Outdoor speakers not working - connected to amp + ceiling speakers

Hello, I just installed outdoor speakers and connected it to the amp + ceiling speakers. However, the app doesn’t detect any new speakers. Does the outdoor speakers connect to the Sonos app like all the other speakers? I connected the speakers in parallel so not sure what’s the issue. Thanks.  

1
Rowena B.
3 years ago
B
benhodgsonContributor II
asked in Components and Architectural

Sonos Amp: Subwoofer Audio option disappears from settings at random

Have a weird issue with my Amp/the Sonos app. Occasionally and seemingly at random, the “Sub Audio” option will come and go from the Sound section of the settings menu for the Amp. I’m guessing the amp only shows the option if it detects that there is something connected to the subwoofer output, and thinks there’s nothing there - even though the output is still putting out a signal, and the subwoofer is working. Then at random it will come back, but not always.The sub is a Fyne Audio F3.8, with power switched to permanently on, not to auto.This can be pretty annoying as I often tweak the sub levels in the evenings to knock the bass out a bit, but it means sometimes the option to adjust just isn’t there.Any ideas on what could be causing this?App version: S2 / 12.2Amp version: S2 / 12.2 (61182310)

1
Rowena B.
3 years ago
M
mikesukoContributor I
asked in Components and Architectural

Is the beta program a source of problems?

I’m among the many thousands who like my “older Sonos” products and very much abhor the bungling that has ALWAYS characterized Sonos software - e.g., “Would you like to upgrade?” “No!” “Well, you have to!” “OK, then.” … Upgrade fails! | OF COURSE, it went from defective and deficient to nearly putting Sonos out of business earlier in 2020!Someone using this users-help-users-because-can’t-or-won’t forum said that s/he only got past this - which I am currently experiencing - by exiting the beta program.I didn’t believe it an hour ago, but now I’m ready to try ANY WAY of proceeding that might bring back sound to my trusty (until all this) Play:1.The software is such a mess when one has Gen 1 products that I believe that Sonos should do one of 2 things. Stop forcing upgrades and put out a piece of “legacy software” (maybe, the last, best version of pre-S1) and try to get away with “This product will no longer be updated by Sonos nor supported by any of its employees.”Alternatively, build i

1
Smilja
3 years ago
C
Casper686Contributor I
asked in Components and Architectural

Hardware volume control

I can’t turn off Hardware volume controls, so when I’m listening to music on Sonos and watching a video on on my iPhone SE 2020, when I try to turn the volume up on my phone it turns up Sonos speakers (extremely loud) I’ve tried enabling “hardware volume controls” on and off but it makes no difference. Any help I would appreciate.thanks.Ross

1
Rowena B.
3 years ago
T
TinaBContributor I
asked in Components and Architectural

unable to connect Sonos

I’ve tried to reconnect to Sonos using the ethernet cable on one speaker and it comes back for a few minutes then goes again…. how can i fix this???

1
Rowena B.
3 years ago
H
HavanaContributor I
asked in Components and Architectural

Listening to Spotify on Sonos

I am trying to listen to my Spotify songs, via my Sonos system, comprised of four Play1 Sonos speakers. I try to include Spotify in my Sonos app, but it simply asks for a “link code”, which I do not have nor know what it is. Has anyone fixed such a problem?

1
Rowena B.
3 years ago
D
donny312Contributor II
asked in Components and Architectural

Challenges reverting to S1

Upon upgrading to S2 I learned one of my play 5 Sonos speakers is incompatible.  So I reverted to S1.  Reset all speakers, got 4 of 5 speakers back.  Easy enough. however, whenever I try to reconnect my Sonos Connect, S1 can’t find it.  More so, after an attempt To reconnect S1 loses the other 4 speakers and can’t find Sonos on my network AT ALL.   this is easily fixed too; connecting any other speaker by Ethernet quickly finds the 4 “lost” speakers.  But I still can’t reconnect the connect!  I’ve tried resetting it multiple times, locating it via Wi-Fi and Ethernet.  All attempts result in S1 “losing” the whole system.Any ideas?

1
D
3 years ago
A
Andrew GunnContributor II
posted in Components and Architectural

Adding Sonos Connect Amp s1

Hi I use S1 compatible products - 2 x Play 5 , Play 1 , 2x connects and wish to add a Sonos Connect amp that I’ve bought second hand from EBAY. I’ve reset it back to factory settings and tried adding it to my system but it keeps asking me to update it , but when I try, it just says that update unavailable. Is there any way around this or have I just wasted my money on EBAY?

1
Rowena B.
3 years ago
F
Fed up xxContributor I
asked in Components and Architectural

Move connection issues

I use to love SONOS but since the big “upgrade” push the stability of the system has been awful.Now my very expensive Move speaker won’t play. It dropped off yesterday and I took about 10 attempts to reconnect it. Managed that and the app won’t play it even though it now recognises it. As someone else said, very expensive paperweight. Come on SONOS, you use to be really good!

1
Rowena B.
3 years ago
J
Josie-JosieContributor I
asked in Components and Architectural

sonos play 5 only works with ethernet.

My sonos play 5 only works when connected to the router with Ethernet. When I disconnect the Ethernet cable it stops working. Going through the WiFi set up, it’s not recognising my WiFi password, even though I am inputting it correctly and the Play 1s we have in other rooms work fine. Please help! Thank you.  

1
Paul A
3 years ago
P
PROVOSTContributor I
posted in Components and Architectural

CHANGEMENT HAUT-PARLEUR SUR PLAY 1

Bonjour,Je viens de faire tomber mon enceinte PLAY1 et le haut-parleur principal grésille maintenant.Ou puis-je acheter en pièce détaché le gros hautparleur ?Dans l’attente de votre réponse.David

1
Airgetlam
3 years ago
M
MikeSeattleContributor I
asked in Components and Architectural

Constant LOW HUM

HAVE NOISE/HUM from SONOS.  I switched to a McIntosh C39 pre amp and now I get a hum whenever I switch the input to SONOS. All components are plugged into an APC Power Conditioner with battery backup, so it's not likely dirty power or ground loop. I've tried swapping cables, tried running through different inputs, updated SONOS software/app.  The noise is a low hum that sounds like digital interference. It's constant when Sonos selected whether playing music or no music playing.  ANY IDEAS HOW TO FIX?

1
controlav
3 years ago
V
viavillalobosAvid Contributor I
posted in Components and Architectural

Looking for instructions on how to control My Sonos w/ Yonomi

I’m going out of town and would like to be able to turn some music on & off throughout the day so my house doesn’t appear to be empty.  I downloaded the Yonomi app to my iPhone and conected it to my Sonos Cloud account but can’t find any instructions on how to use it to get my Sonos to go on.   Anybody out there know how to do this?  

1
Rowena B.
3 years ago
T
tbahnerContributor I
asked in Components and Architectural

Blue checked box vs white checked box

Same question as found in a post over 1 year ago, yet no replies and over 143 views. Can anyone provide an answer? (hello, Sonos support?). I’ve searched forums and have not found similar issues, questions, etc.In the Sonos app (Mac desktop), under 'Group Rooms' and 'Select rooms to group', what is the difference between a groups box that has a white checkmark with a blue fill background and a black checkmark with a white fill background? Upon initial selection, all boxes have white checkmark on blue box. At some point, the boxes on select groups (typically the same groups of speakers) will change to black checkmarks in white boxes. Frequently, but not always, the speakers in the group with the black checkmark in white boxes will no longer play.

1
controlav
3 years ago
J
jandogrsaContributor I
asked in Components and Architectural

Advice on hard wiring some Sonos speakers

Hi AllMy setup is as follows: 1x Playbar in the lounge, 2 x Sonos Play One speakers in the kitchen and 2 x Sonos Play One speakers on the patio. All Sonos products connect wirelessly over Sonos Net and I have a Boost plugged directly into the wifi router (which is at least one meter away from the wifi router). My wifi router’s 2.4Ghz channel runs on channel 11 and my Sonos Net on channel 6. The wifi router is in my lounge. I have assigned all my Sonos products static IP’s. I run a 100/10 fibre line. After doing all of this, my system still has lag and I experience drop outs. The speakers with poor connection are one in the kitchen and one on the patio. I cannot move these speakers and I cannot move my Boost nor my wifi router. The only problem can be the brick walls/structure of the house (none of which I can change).I am now going to hardwire all my Play On speakers (ie 2 x Sonos Play One speakers in the kitchen and 2 x Sonos Play One speakers on the patio) I can not hardwire my Playb

1
Airgetlam
3 years ago
E
EduaroContributor I
asked in Components and Architectural

speaker not turning on

I have a Sonos 5 first generation and all of a sudden it went dead. The white light does not turn on. I tried some of the tips from the internet but nothing happens. Does anyone knows how or where to fix this in Europe?

1
controlav
3 years ago
M
mmadsensjiContributor I
asked in Components and Architectural

S2 intermittently drops speakers (wired and wireless)

There are many topics here on S2 intermittently having issues but many of them are specific to issues like Spotify.  I am noticing that after upgrading to S2 successfully (including getting rid of incompatible Sonos devices and purchasing a new one to ensure compatibility!), that several of my speakers will drop out of the network frequently -- often daily.   I use the main controller app on iOS, OS X, and I do use Spotify and IDagio to drive the speakers.  My internal Wifi network is comprised of enterprise-grade networking gear -- current generation Ubiquiti UniFi gear.  As with several other commenters in the forums, I’m a network engineer by background and this is NOT an issue with the stability of the underlying network.  But, to eliminate that possibility, I put one of the speakers on wired ethernet.  The problem persists.  I have a group consisting of a Play:3 and Play:1 in my office, and a Play:3 in the bedroom next door -- and a separate group consisting of a Play:5, Playbar,

1
Rowena B.
3 years ago
J
JgarreckContributor I
asked in Components and Architectural

Speaker sound quality

Lately I have been getting random static pops in my Sonos 5 (1st gen) speakers. I have 2 and it happens on both. Any idea what may be causing this. Never been an issue before.

1
Mark P
3 years ago
W
WebopperContributor I
asked in Components and Architectural

Random Volume Changes

I have seen where this has happened in the past, but haven’t found anything relevent to my situation.  Seems the volume -- especially on by playbar -- changes up or down for no apparent reason.  It has also happened on my Play:1 a couple times.Diagnostic is at 1591053599.I have reset the playbar and the internet/wifi and still happening.  Let me know if diag says anything.

1
Annazel S
3 years ago
Terms & ConditionsCookie settings