Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,422 Topics
  • 25,295 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4422 Topics

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KyliemclaytonContributor I
posted in Components and Architectural

Reset iphone to factory settings & now unable to get sonos arc to connect to spotify

I recently reset my phone to factory settings to give it a refresh. I recently went to play Spotify through my songs arc. I now can’t get my arc to connect to Spotify or my wifi. Has anyone come across this issue? 

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controlav
1 year ago
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MarkinOviedoContributor I
asked in Components and Architectural

Amp hdmi question

I have a new Sony 4k blu-ray player that has two hdmi outputs.  One is full hdmi with video and the other is audio only.  I’d like to run the full one to my tv for movie playback through my Sonos 5.1 system but would like to bypass the tv for listening to cds.  Will the Amp take the signal from an audio only hdmi or do I need an external DAC? Moderator Note: Modified for technical accuracy (replaced Connect Amp with Amp).

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M
1 year ago
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linkmaster6Contributor I
posted in Components and Architectural

3 Amp in Restaurant, pausing issue

Good day everyone,Apologies if this is a common topic/issue, but its a bit of an odd one.So I have client at a restaurant that has had me in to do some work primarily with their POS ipads and receipt printers. While there, I setup a new ipad for their upstairs bar and asked me if it was possible to push different music up stairs than down as they sometimes do different events upstairs that require a different mood/soundtrack.I checked the site over and found they physically have 3 Amps onsite, one downstairs and two upstairs. According to what I saw on the Sonos Central app, they are called:DownstairsEvent Space 1Event Space 2They don’t appear to be grouped from what I could. So here is what I’ve done to test things out:-Client uses Spotify to stream music (paid account with 2 seats), in my test I used both the ipad for upstairs and downstairs.-I first opened the Sonos app on the downstairs which was already set to stream to downstairs and got one of their play lists going.-Next I open

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L
6 months ago
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Bunyip73Contributor I
asked in Components and Architectural

Deezer and Sonos

Just recently the sonos/ deezer user interface has changed for the worst. Limited recommendations and search options.Any one else noticed this and have a fix or a solution?

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B
1 year ago
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jasonbodenheimerContributor I
asked in Components and Architectural

For the in-ceiling speakers, questions about where the microphones are

I see the spec sheet saying that alexa and google will work with the in-wall and in-ceiling speakers when using the sonos amp. My question goes a little further:Are the listening microphones that support true tune and the alexa/google integration… are those in the speakers themselves?  The reason for the question: If I have a zone in the primary bedroom, the speakers will be in the walls, but the Sonos AMP will live back in the AV closet down the hall… will I need an additional google Nest Mini to act as the voice integration mic for the room OR will the alexa/google integration work directly from the in-wall speakers?

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Stanley_4
1 month ago
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AudiohorizonContributor I
asked in Components and Architectural

Universal speaker floor stand that can be used for Sonos One

I’m looking for a recommendation on a universal speaker floor stand that can accommodate a Sonos One, I’m not a fan of the stands made specifically for Sonos One as I guess I won’t be able to use those stands for anything else in the future if I ever change to a different set of speakers. 

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melvimbe
1 year ago
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Andreamanz123Contributor I
asked in Components and Architectural

sonos disconnections

Good morning, I have the following issue. When my iPhone is out of range of the Wi-Fi zone to which sonos is is also connected, the system stops playing music. In other words, both the iPhone and the speakers have to be connected to the same Wi-Fi. Otherwise it doesn’t work. Before I could start a playlist and then I could even turn off the iPhone and the music would continue playing. Thanks 

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J
1 year ago
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Atomic 99Contributor I
asked in Components and Architectural

Sonos Port and Yamaha HTR-5960 AV reciever

Can someone please help me concerning connecting my Sons Port to my receiver. I have connected  the port to various “out” possibilities in the receiver. The sound which comes out of the SA=onos One SL speaker is very faint. Can someone please advise me where on which Receiver  “out” I should be plugging the Port to?Big thanks for your assistance

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jgatie
1 year ago
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tvdinners2nightContributor II
asked in Components and Architectural

Best wireless network for Sonos Port

I have two new Sonos Ports that are connected to my receiver. It needs to connect to a wireless network since I don’t Ethernet availability. Can the Sonos Ports connect to a wireless network that supports both 5Ghz and 2.4Ghz or should it connect only to a 2.4Ghz wireless network? 

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T
1 year ago
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kituContributor I
posted in Components and Architectural

sonos port

I need help to connect my sonos port to my denon amp with RCA cable to play FM from my amp I am not possible to do it need any one who can help

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B
1 year ago
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BadgercopEnthusiast I
posted in Components and Architectural

Original Sonos One will not appear in Sonos app anymore

UPDATE: Issue now resolved, I think. After hours of trying suddenly the ‘continue setting up your Sonos One’ option appeared in the app. I was then able to assign a room and it’s there working in the app now. Odd the continue setting up thing didn’t appear in the app before, but it’s working now.  Hi. I have an original Sonos One which for some reason has dropped out of the Sonos S2 app. My G1 Beam still working fine. I have tried the ‘find missing…’ option, and that didn’t work. I have completed a factory reset and gone through the process to add to my system. This took as very long time but appeared to work fine with no error messages. At the last stage of connecting to my wireless network it said it was successful, yet it’s still not there in the app/system with my Beam (I checked my router and it is connected ok, and my iPhone detects it as an available Airplay speaker). I have tried everything on the support pages. I have a good Asus mesh system with 60 devices connected and are b

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James L.
2 years ago
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David_123Contributor II
asked in Components and Architectural

Zone play

Can connect be used with Sonos S2?

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controlav
3 years ago
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willowie1Contributor I
asked in Components and Architectural

Apple service not linking with Sonos Samsung

Hi all - have been using sonos on my samsung galaxy phone for a few months and had an issue linking to apple music inside the sonos app. It originally asked me to reauthorise apple music - then now just goes to a blank screen and does not progress. I click “Add a service” then “Add to sonos” then “Im already a member” then a red circle spins for a couple of seconds on a blank screen then that screen stays blank. Can anyone please help. Much appreciated.

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W
3 years ago
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ccowherdContributor I
asked in Components and Architectural

Sonos Amp Constantly Reboots - diag# 757351388

My Sonos Amp is constantly rebooting.  It never did this before and nothing has changed in years.  Same network, same configuration.  I can hear it clicking, then a slow flashing white light, then a solid white light for a short period.  Then it turns off (click) and repeats.  Never stops.  It is not hot whatsoever.  I performed a factory reset and the behavior is stillthe same.Diagnostic number 757351388 generated quickly after a reboot and solid white.

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Xander P
3 years ago
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TuchsethContributor I
asked in Components and Architectural

I have problem SONOS One Black, do not have sound.

I have problem SONOS One Black S/N 48-A6-B8-89-AF-F2-7I can connect the system normally. There is a normal light status but no sound,I have other SONOS models that can connect and play normally.I've tried to reset it all 3 times. Can't fix the problem. How do I fix the problem? 

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Paul A
3 years ago
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Grayhair
posted in Components and Architectural

Tone issue with S2 and iPhone 12 Pro /iOS 14.3

 I am having with S2 and an iPhone 12 pro with iOS 14.3.  The issue I am having is that when I leave S2 open the notification sound for text messages and when I close the phone are extremely low, barely audible.  The is no issue with the notification sound for the phone.  When I close S2 (remove from memory) the sounds for text messages and when I close the phone are normal.

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Rowena B.
3 years ago
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LungLeeContributor I
posted in Components and Architectural

Sonos Speaker to be restarted every day to get found.

Hi, Sonos Play 5 connected via LAN, another Sonos Play 5 in another room vis WLAN.Every morning Sonos system cannot be found in the network. After speakers get disconnected from power the appear in the network.  Anderl 

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Stanley_4
3 years ago
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MarcGoldringContributor II
asked in Components and Architectural

Need to tell sonos where my music library is

Not sure when this happened but I am not able to access all the music on my hard drive. It’s there, I can see it. It was buried way deep in a sub-directory so I moved it to a more accessible location. How do I tell Sonos where it is? I don’t really care why it got lost as long as I can get access to it again!!(I;m on an iMac running several Play1s and a Move.)ThanksMarc

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M
2 years ago
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Rcatena_1999Contributor I
asked in Components and Architectural

sonos s2 app cant search or control speaker

I am having issues with my Sonos Play 3 and the S2 app on the iPhone. The Play 3 is in my garage which borders my family room where my Fios router is. I have a Boost connected via Ethernet to the router.  When I am using the S2 app in the garage, the app says I’m not connected to WiFi (even though the phone itself is still connected to WiFi.) I can’t search on Spotify within the app, and I can’t control the Play 3’s volume. As soon as I go through the door into the house, the app reconnects and works normally. I’ve tried factory resetting all of the speakers and the boost. I’ve also tried resetting my router. I’ve tried changing the wireless channel for SonosNet  I also tried changing the wireless channel settings on my router from automatic to manual. Nothing has helped   How do I solve this problem? thanks,Rich

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Annazel S
3 years ago
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DoddelyContributor I
posted in Components and Architectural

upgrade Sonos 1

Hello,Since I upgrade my App to Sonos 1, I can’t reconnect my Play 3 and Play 1. It works until I connect them to the Sonos WIFi and then the system can’t find them after pushing + and start/pause.can someone tell me whats wrong ? Thankscarole

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Airgetlam
3 years ago
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cjbutterworthAvid Contributor I
asked in Components and Architectural

Frequent system dropouts

Just moved house and we’re having terrible issues with the Sonos system dropping in and out all the time. Key culprits seem to be our original Play:1 devices. Set-up using SonosNet:Play:3 stereo pair - Living Room Beam - Living Room Sonos One Gen2 - Bedroom Sonos One - Kitchen Play:1 - Office Play:1 - HallwayDiagnostic ID: 1517449543

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Ken_Griffiths
3 years ago
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Ynez HotelListener
asked in Components and Architectural

Submitted Diagnostic.

Submitted diagnoses 742280991

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Simon B
3 years ago
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LeisureTimeContributor I
posted in Components and Architectural

High frequency noise

I’ve had a Sonos Beam / Sonos One(x2) system for about 3 years. Everything has been fine until recently when every 15 minutes or so a high frequency noise will emit from the left rear speaker for about 5 seconds. It is very irritating. I have unplugged it and plugged it back in with no improvement. Someone posted an identical issue 4 years ago (now closed) with no resolution. Per responses to that, I do not have an extension cord with an on/off switch, but did swap it out anyway. I am in Spain, so it’s 220v. Should I do a total reset of the speaker?DISREGARD. I UNPLUGGED THE SPEAKER AND I NOW THINK IT IS COMING FROM MY COMPUTER.   

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James L.
2 years ago
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rolandnadeauContributor I
posted in Components and Architectural

Rear surround speakers cutting out

Hello. I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!

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Corry P
1 year ago
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allenapContributor I
asked in Components and Architectural

Tracks go silent ~30 seconds from the end

Every 50 tracks or so, at a guess, the music goes silent for the last ~30 seconds of the track.The playhead keeps moving (looking in both the Spotify and Sonos desktop apps). If I don’t do anything, there will be ~30 seconds of silence, then the next track will play correctly. If I rewind a few seconds, playback will resume and it will play through to the end of the track correctly, no silence.I listen mostly using Spotify Connect so I don’t know if this is specific to that mechanism, or something that affects other services. 

1
A
3 years ago
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