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Components and Architectural

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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Stanley_4

solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...

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Dee NormanContributor I

posted in Components and Architectural

I need help connecting my SL sonos speakers to my arc and sub?

For some reason I cannot connect all my sonos sl speakers with the arc and sub to create the home theater set up I desire. The sonos sl speakers are like their own two entities they won’t even pair with each other. I tried rebooting, unplugging, uninstalling the app, reinstalling the app, I have clicked on the play button when the chime sound comes on and still the sonos sl speakers will to sync and integrate with arc and sub. I need help I don’t know what to do? I am new the his sonos ecosystem but this is major deal brearker and if I am not able to do this I think I am going have to return this and return back to Bose. This is just too complicated. I need some help before to resolve this.

3 years ago

Mr_RossiTrending Lyricist I

asked in Components and Architectural

Sonos Arc sounding tinny and metallic after Trueplay and also multiple EQ, surround and Sub configs?

Sonos Arc sounding tinny and metallic after Trueplay and also multiple EQ, surround and sub configs and changes to settings. The only way I could get the Arc to sound kind of OK was EQ - Treble -10 and Bass - 6, but still tinny. Is this a bug and Sonos need a software fix? Many thanks for any help as I did not expect the Arc to be like this

3 years ago

Romad_20Contributor I

asked in Components and Architectural

My Play 1 stereo pairs out of sync tried resetting. What to do?

I have a pair of play 1s that go out of sync after a day or of resetting and repairing. I'm running a Google wifi mesh network. Everything else seems to be fine and my surround setups haven't had the issue

3 years ago

David J. AyersmanContributor I

asked in Components and Architectural

Controlling Sonos while connected by VPN?

I love using Sonos to control my home audio environment (I have five devices throughout the house), but now I must frequently connect to my work network by VPN (because I’m working primarily from home due to the pandemic). After I connect to my work network using CIsco AnyConnect VPN client, I’m no longer to access my Sonos system on my home network. Instead, the Sonos application displays a message that says “You’re on a different wireless network than Sonos...”. I’d like to control my home Sonos network while connected to my VPN work network. One option in the Cisco client is to “Allow local LAN access when using VPN - if configured”. That seems like it would allow me to do both at the same time, but I’ve selected it and it doesn’t work. Please help?

3 years ago

claimed4allContributor I

asked in Components and Architectural

PanouContributor I

posted in Components and Architectural

Perte de connexion

BonjourJe possède 4 équipements SONOS :1 BEAM + 2 ONE pour le surround 1 ONE en standaloneDepuis quelques mois, il arrive régulièrement que l’un ou l’autre des équipement ne soit plus visible dans l’application S2 : le matin le réveil au lieu de sonner en musique lance le buzzer, lorsque le suis dans une pièce il arrive que l’autre ne soit plus visible.Résolution :dans le meilleurs des cas, il suffit de rebooter l’enceinte soit de rebooter l’ensemble des enceinte voire rebooter également le routeurLe point 3 est très dérangeant notamment en télétravail ou tout le reste doit resté connecté. On en arrive a ne plus écouter de musique !Dommage pour un tel systèmeCdlt

3 years ago

grushnikContributor I

posted in Components and Architectural

Songs in playlist not playable

I’ve been having all manner of issues with Playlists created in iTunes and then imported into Sonos. Both Apple and Sonos seem to be updating their software without consideration of this integration feature. Every time the software asks to update form either company, I am worried it will break everything (again).Now, I can get Sonos to read the XML playlists inside an iTunes library sitting on my NAS. I can see the playlist under External Playlists, and the individual song filenames (with MP3 extensions). However, when it tries to play the songs from the playlist, access is denied. When I instead Search for the individual song, I get the Song fine with all metadata. This kinda defeats the point of a playlist. Very annoying.

3 years ago

CaterinahetzContributor I

asked in Components and Architectural

Product not found during set up

After about a year not using my sonos 1 y tried to set it up and I can’t find it, tried all the instructions on the page, green light flashing rebooted the product, relocated the product, put the internet cable, used a different mobile device, etc and still can’t find it. Can you let me know what the problem might be?

3 years ago

bobo1Contributor II

asked in Components and Architectural

Flexson vertical stands for Five block line-in port

Just tried hooking something up to the line-in port on one of my Fives on a Flexson vertical stand, only to find that the line-in port is essentially blocked by the Flexson arms that hold the Five in vertical position. In order to fit the plug in, I’ve gotta angle the speaker down in the stand, and it’s much less secure that way (and angled poorly). Anyone else have this problem? Any good solutions?

3 years ago

sneakkingContributor I

posted in Components and Architectural

Stability Tips from a WiFi Engineer

Hello everyone, I’ve been an WiFi (IT) Engineer professionally for 10+ years and wanted to share some thoughts and tips that I hope can help some of you out there struggling with the stability of Sonos and their App.Sorry this is a long post, you can skip down to the ***TIPS**** section if you would like.In our industry we roll our eyes every time a customer wants to widely support IOT devices, or Internet-of-Things device, such as a Sonos, AppleTV, Roku, Smart TV’s, Gaming Consoles, you name it, in a enterprise environment. These Sonos are no different of an animal and for the price you pay, the software is exceptionally poor at best. I am guessing Sonos speakers are QA tested in severely isolated wireless environments and not enough in the real world, where there are countless interference sources, hundreds if not thousands consumer grade different wireless routers. Unfortunately for us customers, we all live in the real world and not perfectly isolated wireless environments.To give

3 years ago

Helmi_SContributor III

asked in Components and Architectural

Can I connect my Sonos play 5 Gen 2 to my Mac mini using RCA audio cable?

Hi guys, I have 2 Sonos play 5s and I would like to use these as the sound output of my Mac mini (2020). I connected one of these to my Mac mini using an RCA cable, but I cannot get the sound out of them. Is there any missing step that I did not perform or, these 2 are not meant to be connected using the cable? TIA.

3 years ago

DengiuskeContributor I

posted in Components and Architectural

Sub connection issue

I just received my new Sub (Gen3). I follow the complete procedure to connect it but at the last step the sub does not connect to the network. I receive the message to check if the network nama and password are correct.I retype the password, but the system still fails to connect.My ARC and 2 One satellites are working perfectly and i connected them in few seconds. Why is the Sub not working ?thanks for your help !

3 years ago

paulhadcockContributor I

asked in Components and Architectural

Move always missing

I have had a Sonos system for years, I’ve got rooms with stereo pairs and a surround sound set up…..everything is Sonos I absolutely love it…..well I did until I got a Move at Christmas, it’s constantly going missing or offline, constantly dropping out and it’s so frustrating and causing issues with the set up. I have a wired set up and can’t understand or get to the bottom of why. Any advice would be appreciated Paul

3 years ago

climber108Contributor I

asked in Components and Architectural

Sonos One Gen 1 won't connect

Since the latest app update, my sonos one wont connect. Have done a factory reset and have it connected to the route. I had a mare getting my Play 1’s connected back to my Beam, all was working fine….grrr well done sonos. Any ideas on the One?

3 years ago

SergeantSnugglezContributor I

posted in Components and Architectural

Unable to connect to Sonos in App but system is working

So this is very odd. I just got a full Sonos Arc system with the sub and rear SL1's. So I get everything connected in the app and then plug the arc into my TV's ARC port via HDMI and it's working fine. I watched a little bit of John Wick 3 on Vudu to hear how it sounds with the rears and it's great. Turned on my PS5, same thing, sounds fantastic, but I can't use my app now. When I start my app it keeps telling me Unable to login to Sonos now. It was working a little bit after the initial install, but oddly separated my rear SL's into living room 2 instead of my main living room with the arc and sub. I brought them over from that room to the main living room, then it said my rear left wasn't connected, even though it was and working, so I tried to disconnect and re-configure them. Let's just say it didn't work and then I was just getting sound out of 1 SL and getting a blinking white light on the other.Fast forward a few hours. Wife had to go to work, and I had to take kids to g

3 years ago

E_JessupContributor I

asked in Components and Architectural

I have a Play 5 and two Sonos 1's and I've moved them and now nothing works. I've tried resetting the app on my phone to reconnect but it doesn't recognize any of the components. Help!

I have a play 5 and two Sonos 1s and I moved them in the house. The app then wouldn’t work and I’ve tried to reconnect them, reset the app and now the app doesn’t recognize anything. Help?

3 years ago

MS3122Contributor I

posted in Components and Architectural

Keeps cutting in and out

I have 2 play 1 and a first generation play 5 mall works well until release of new controller. Can’t update as the gen 1 play 5 doesn’t allowme to. System works fine but the play 5 keeps cutting in and out. Play 5 in one room, 2 play 1 in next room with a wireless hub in between the two rooms. all Speakers are within 5 metres of each other. No hassles with play 1 but continuous drop outs with the play 5 please help

3 years ago

WdcaseyContributor I

asked in Components and Architectural

PLAY 5 LINE IN FOR HOME THEATER VOLUME IS VERY LOW

I am using my play 5 to plug in a home projector to line in. The volume is really low on the sonos system. Any suggestions?

3 years ago

johnshansenAvid Contributor III

asked in Components and Architectural

Beam rensming itself

for about a year in different softwareversions (now 13.1) my Beam rename itself back to previous name…

3 years ago

Sandles-StvContributor I

asked in Components and Architectural

Trueplay setup freezing

The app keeps freezing at the end of the first test after the two circles merge into one large green circle. Nothing then happens and it just stalls. I’ve tried turning off all other apps and restarting the speakers (play at and sub) but nothing seems to help get past this block. I’ve just setup a beam in another room so the app has worked previously, so not sure what it can be. Any help gratefully appreciated. im using an iPhone 11 with latest updates. many thanks

3 years ago

muboqefoContributor I

asked in Components and Architectural

Speaker drops

While listening to music, one of my surround sound (Sonos One) drops. It’s as if it goes to sleep. I can pause playback and immediately unpause, and the speaker comes back to life. The problem seems to be isolated to one speaker and only while playing music. This doesn’t happen with tv or tv streaming. Any suggestions?

3 years ago

DoogieM3Contributor I

posted in Components and Architectural

Sonos dropping WiFi connection, since Beam added

I have three Sonos One’s and a Play 1 on my system and have recently added a Beam connected via HDMI ARC to my LG TV. Strangely I can’t get the microphone to work on the Beam, the light won’t come on even when the button is pressed, This isn’t the main problem though. All of the Sonos units keep losing connection to the wifi. My house is not huge, a 2 bed end terrace, and I have a 38mb/s Wi-fi although typically it’s speed testing at 30mb/s so may need a call to my broadband provider too. I have switched to my previous router and the problems still exist. Sometimes it just reconnects itself automatically but often it will be playing a radio station for example and then it drops the connection, Opening up the Sonos App shows that the system is not found. Is this likely to be a Wi-fi issue or a problem with Sonos? Any ideas?

3 years ago

loskingsContributor I

asked in Components and Architectural

Sonos repeats Spotify tracks on its own

HiSince a few days back my Sonos system has started to occasionally repeat the last played song on its own, both playlist and album tracks. Quite annoying and isn’t always occurring it seems. I’ve read some old posts dating back a few years but no other posts in recent time.Have a look please, diagnose number 1515669413/LK

3 years ago

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