Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,428 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4464 Topics

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DianedacContributor I
asked in Components and Architectural

Optican to optical HDMI connector

Can I hook up my playbase with an optical to hdmi arc?  So that my LG magic remote will control column 

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Airgetlam
3 years ago
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GgnoreTrending Lyricist I
asked in Components and Architectural

LG CX with SONOS ARC and XBOX series X loud buzz

Whenever I switch from a tv app like Netflix or Amazon prime, and I load up the XBox and launch a game, there is an extremely loud chirp/buzz noise that disappears.  It does not happen every time. I have the Arc connected to the hdmi 2 eArc port.Tv settings are Sound out set to HDMI Arc, bitstream, and passthrough. also my sub gen 3 has a constant low level chirping noise when no sound is being played.  Any help would be greatly appreciated.

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Ken_Griffiths
3 years ago
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Paul37Contributor I
asked in Components and Architectural

Spotify via Sonos

when I use spotify via the Sonos app I have connection Issues all the time. messages like ‘connection failed’ ‘ can’t connect’ how can I fix this? 

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Airgetlam
3 years ago
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Yomgui75Contributor I
posted in Components and Architectural

Sonos disconnects when not in use and not reachable anymore

Hi,I have a Sonos Play 5 (Gen2), see below the information from controller (most recent S2 version) Associated Product: *local IP address*---------------------------------Play:5: SalonSerial Number: XX-XX-XX-XX-XXSonos OS: S2Version: 12.2.2 (build 61183220)Hardware Version: 1.13.1.9-2.2Series ID: C201IP Address: *local IP address*WM: 0 So, the speaker is connected through cable to the router (it’s internet box acting as router, from french operator Free). When in use, no problem: able to stream music from local library or from on-line music services, app is able to connect to the Sonos.Then, when not in use, after a while, the Sonos seems to get disconnected and disappears. It is not any more reachable from the controller, nor streaming services nor apps.The solution is to force renewal of IP address by unplugging and plugging the ethernet cable or switching off / on the Sonos speaker. So, not very convenient…I tried various configuration of the router (e.g. allocating fixed local IP a

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Rowena B.
3 years ago
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Daniel_NYCContributor I
posted in Components and Architectural

AirPlay from Mac no longer working after Pause

When I stream a movie from Netflix onto my MacBook Pro in the Safari browser, then pause the movie, then unpause it, the sound is no longer playing on my Sonos Amp connected via AirPlay. I found numerous other people with the same problem on the Internet but no solution. This is obviously not acceptable.

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Rowena B.
3 years ago
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allenapContributor I
asked in Components and Architectural

Tracks go silent ~30 seconds from the end

Every 50 tracks or so, at a guess, the music goes silent for the last ~30 seconds of the track.The playhead keeps moving (looking in both the Spotify and Sonos desktop apps). If I don’t do anything, there will be ~30 seconds of silence, then the next track will play correctly. If I rewind a few seconds, playback will resume and it will play through to the end of the track correctly, no silence.I listen mostly using Spotify Connect so I don’t know if this is specific to that mechanism, or something that affects other services. 

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A
3 years ago
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theRealPOJContributor I
asked in Components and Architectural

last.fm scrobbles incorrectly

I have the same problem like the closed issue: I have sent a diagnostic to you with number: 1553219921last.fm scrobbles with the name of the sonos first like:“PORTABLE + 1 - AWOLNATION” .Please advice, /Per

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T
3 years ago
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KenhhkContributor I
asked in Components and Architectural

Can’t play saved podcast, it shows in app but greyed out

I saved a podcast episode to my Spotify playlist but when I use the Sonia S2 controller to play it, it’s greyed out and doesn’t play. Instead it gives me an error message “access is denied” 

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K
3 years ago
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AldencContributor I
posted in Components and Architectural

Option to automatically turn off Bluetooth when move is in charging dock

I would like a setting that would allow the Move to only use WiFi when it's on the charging dock, so if it was previously on Bluetooth it would switch automatically when docked

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Ken_Griffiths
3 years ago
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LuzbecksContributor I
asked in Components and Architectural

Volume issue remote

I have been using my playbase for several years, here is an issue which happened today: when i use the tv remote, if i press + the sound goes all the way up, eve  if i use the app to lower thr sound again, the sound increases again automatically all the way up whereas i dont touch anything, any suggestion?

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Airgetlam
3 years ago
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Christian RoebaekContributor I
asked in Components and Architectural

Cannot connect to new WiFi / Sonos App looses connection

Hello allIn the past I have changed router/wifi succesfully more that once but this time I cannot get connected to the new wifi.I have tried every solution (I have been able to find in here but no help)I am running two Play:1 and one Play:3I have done a factory reset on all three devices.I have added the Play:3 (using a cabled connection) and then added the two Play:1 succesfully.Everything works fine at this pointThen I go through the wireless setup part. It tells me that I am connected to the new wifi and that I may disconnect the ethernet-cable. Once I do this the sonos app looses connection immediately. (if I press play on any of the speakers they music will start playing, so the speakers must still be connected to the wifi)Once I plug in the ethernet cable I am able to connect again with the sonos app. Any ideas would be greatly appreciated Br. Christian

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C
3 years ago
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MapontiContributor I
posted in Components and Architectural

My system doesn´t work properly

why I cannot have worked more than 2 Play1 at the same time?

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M
3 years ago
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alan GTrending Lyricist I
posted in Components and Architectural

Speakers cutting in and out while all grouped together

I have 8 various sonos products located throughout the house. Recently they have just started dropping in and out from random locations. Problem is worse when switching tracks. Iv tried mixing up the WiFi chanel and no difference. Begining to become a pain. I ran a diagnostic 1015401939Thanks. 

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A
3 years ago
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Salvatore CIAContributor I
asked in Components and Architectural

Sonos 5 Gen 1 speaker fast flashing red light all the time

My Sonos 5 Gen 1 speaker has fast flashing red light all the time as soon as you power it. It will not let me reset the speaker or anything, and it only give a fast flashing red light.How do i recover this please?

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106rallye
3 years ago
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jaster713Contributor I
asked in Components and Architectural

Sound distortion with turntable and Sonos Five

I have a Sony turntable connected to a five speaker.  When playing the turntable through this speaker there seems to be a lot of echo and sound distortion.  I have attached a picture of my setup.  I do have another five in my system and when I stream through that one only sound is great.  I have switched them with one another to see if the speaker was the issue but it's not.  I have also placed the speaker connected to turntable on the floor, further away from turntable and sound is better. I'm wondering if the speaker just needs to be further away or should it work as pictured?  

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J
3 years ago
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SamiSugsContributor I
asked in Components and Architectural

Sonos isn't maintaining a connection

I recently left my house for a week. Since I came back, I have found that my app does not connect to the speaker after a little bit of inactivity. Unplugging and plugging the speaker gets everything back up and running, but is rather annoying. I submitted a diagnostic. 1208688160 was the reference number. Thanks for any help!

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S
3 years ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Components and Architectural

Play 3 Stereo Pair, (R) Channel Drops

Confirmed that stereo separation is correct (i.e., right channel music is going through right channel, left through left).Right channel drops in and out; left is fine.Have separated and remarried speakers.Unplugged and replugged R speaker.Separated and remarried them again.Listening to music in Music Library. Diagnostic ticket 1434310833

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G
3 years ago
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Jack2mContributor I
posted in Components and Architectural

Connect stops playing randomly while Play 1's keep playing normally

Hello everyone,It's quite a while (2 years maybe) I have this issue with the Connect.It suddenly stops playing music for few seconds while the other two Play-1 keep playing music normally. I use the system mostly with Spotify and Tune-in. I'm not sure if it happened also with Amazon Music. I've sent the diagnostic within few minutes from the last episode, this morning: 1154082524. The setting is as follows:Connect cabled to the router via ethernet (Living Room)Play-1s in wifi to Connect (3-5 meters from each other) The same issue happened when the Connect was connected via wifi to the router, with 3 different routers, in 3 different cities/apartments, with 3 different internet providers during the last years.The internet connection I have in the last year is a super-fast Fiber (up to 1Gb/s).

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Ken_Griffiths
3 years ago
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H-illinContributor I
asked in Components and Architectural

Green light is flashing but Playbase is not discoverable

My playbase was working fine but suddenly I could not see it in my app. I tried resetting and now the playbase is flashing green light but I cannot discover and add it in. Can anyone help?

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Mark P
3 years ago
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christopherabellContributor I
posted in Components and Architectural

Sonos Port Autoplay

Hello,I see that this has been posted before but I can’t seem to find a response that works for me. I have a U-Turn Orbit turntable going to a Pro-Ject preamp feeding a Sonos Port. I cannot for the life of me get the Autoplay to work consistently. No problem choosing the source in S2 but dropping the needle doesn’t trigger autoplay. I have tried adjusting the line-in gain from Level 1 all the way through to Level 10 and it still won’t trigger 9/10 times. Curious if there is a solution as I had the exact same problem with my Sonos Connect. I have tried with different preamps and even a different turntable with the same results. 

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Rowena B.
3 years ago
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FlorentjolyContributor I
asked in Components and Architectural

Cannot play on Sonos from Spotify app

I cannot play on my Sonos speakers from the Spotify app. The speakers do not appear in the app. I have tried unlinking my Spotify account and restarting both apps, to no avail. I'm using the right wifi network. Help? Here's my diagnostic number 1368259792

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Rowena B.
3 years ago
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SmittySmithContributor I
posted in Components and Architectural

Crackling Sound

My speakers randomly start cracklings while playing. 1782919603

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Rowena B.
3 years ago
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DonaldSCContributor I
posted in Components and Architectural

Play:1 speakers won't play Tidal

I’m trialling Tidal Hi-Fi. It works on all of my systems except my Play;1 speakers. I use Sonos S2 OS, and my three receivers are connected with Port and Connect: Gen 2 boxes: they play Tidal Hi-Fi fine. A Sonos One speaker does too. But my Play:1 speakers in two different locations in the house won’t play Tidal. They’re S2-compatible and play Apple Music, but not Tidal. My iPad, iMac and Sonos OS’s are all up-to-date.Before I replace the Play:1 speakers with Sonos One SL speakers and spend yet more $$ on Sonos, any suggestions?Thanks,Don Carter

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D
3 years ago
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ximianContributor I
asked in Components and Architectural

Sonos One keeps connecting to my wireless and not sonosnet

I have a Sonos Beam and 1 Sonos One. Both where connected to my wifi.  I had drop outs so decided to connect the BEAM to a Wired connection.  My Beam is connected to a Netgear switch which supports STP/RSTP and it is working fine. Now I am trying to connect the Sonos One to the SonosNet. However it keeps reverting to my Wireless network. I tried resetting the Sonos One, removing the wifi network in the app so that it connects to the SonosNet. This did not work. Tried disabling my wireless on my phone but if I do this the app complains there is no wifi. So that did not work.Looked at the settings and the Beam is on wm0 and the One is on wm1, so the One is not using the Sonosnet.Am I misunderstanding the sonosnet setup?  What steps am I missing? I thought the Sonos One would automatically connect to the SonosNet.

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ratty
3 years ago
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DjdmdContributor I
posted in Components and Architectural

Unable to update

I have an older system and am unable to update my move, add or remove equipment or update the system. I have reset everything in the proper order from the modem to the connects and still get the 1011 error.  I have updated the iOS on my devices and have tried reinstalling the s1 software.  I’m getting very frustrated. Please help

2
D
3 years ago
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