Hi,
I have a Sonos Play 5 (Gen2), see below the information from controller (most recent S2 version)
Associated Product: *local IP address*
---------------------------------
Play:5: Salon
Serial Number: XX-XX-XX-XX-XX
Sonos OS: S2
Version: 12.2.2 (build 61183220)
Hardware Version: 1.13.1.9-2.2
Series ID: C201
IP Address: *local IP address*
WM: 0
So, the speaker is connected through cable to the router (it’s internet box acting as router, from french operator Free).
When in use, no problem: able to stream music from local library or from on-line music services, app is able to connect to the Sonos.
Then, when not in use, after a while, the Sonos seems to get disconnected and disappears. It is not any more reachable from the controller, nor streaming services nor apps.
The solution is to force renewal of IP address by unplugging and plugging the ethernet cable or switching off / on the Sonos speaker. So, not very convenient…
I tried various configuration of the router (e.g. allocating fixed local IP address).
The closest topic on this forum seems to be “Sonos One (Gen2) stops responding to ARP and cannot be found by app”, but I did not find so much relevant answers.
Is there any power saving mode leading the speaker to disconnect from the network? Any possibility to wake it from a request coming from the app? Does the router forget the speaker if not active for a while? So finally router or speaker issue?
At last, this issue appeared recently: router firmware was not upgraded while Sonos had multiple upgrade. So, I would favor a Sonos issue.
Thanks in advance for your hints.
*Moderator Note: Modified in accordance with the community guidelines.*